Outlook cannot log on

Getting this error? “Outlook cannot log on. Verify you are connected to the network and are using the proper service and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service.”

Please check out this new blog if you are using Outlook 2016! Updated on Feb 17, 1016 https://callthatgirl.biz/outlook-cannot-log-on-verify-you-are-connected-to-the-network/

Check out my new video about this error

This is still current!!!!

This error comes from Outlook 2016 if you are using Exchange and do not have your Autodiscover setup.

Trust me, I have seen this enough now to make my eyes bleed. It is common if your email settings are not setup right on your website settings. That is the easily explainable answer. Your website manages how many things are setup, including email delivery. So the best thing to do is call the person who manages your website and ask them to check on the “autodiscover” records. Make sure they are setup and working!

If you feel you need help, call me  612-865-4475

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Category: Outlook Support