YT Microsoft Outlook Training for Technicians

Microsoft Outlook Training for Technicians

Video Learning Series Training by a Microsoft Outlook Expert

Check out the video below to learn how these videos can help you, then read below for even more information. You can register at the bottom of the page. I also offer a Starter Set you can buy first, then upgrade to the technical training. It includes my basic “Outlook training videos” so you can get to know Outlook 2013/2016 first. Some people need time to get to know Outlook a bit better.

You can check out the starter set at the bottom of this page. Worth purchasing if you have little to no experience with Microsoft Outlook.

Team and Volume Rates Available

7 Technical Troubleshooting Videos & Access to the private Facebook Group

Video 1 – Why Outlook is so popular, learning lessons, Outlook versions and Office 365 Home, installing, & troubleshooting
Video 2 – Email accounts (pop/IMAP, Exchange, MAPI and EAS) , file types and platforms, PST and OST files, Setting up new accounts
Video 3 – Common calls I get, Broken PST files, locations of PST and OST, Fine tuning, Pre-booking information and pre-work spot check
Video 4 – More Troubleshooting, Things to never go, safe-mode, repairing and reinstalling tips
Video 5 – Backup solutions, data transfers and recovery
Video 6 – IMAP and Gmail/Google Apps
Video 7 – Calendars, Contacts, Tasks and Reminders
Video 8 -Private Zoom meeting with attendee’s to answer questions (to be scheduled in 2017)
Access to a private Facebook group to discuss Outlook and Office 365 Troubleshooting.

All new blogs from Lisa and updates will be posted in the Facebook group in real time as she finds issues and new errors. She asks that all techs in the group participate to let other techs know what is going on as well. Microsoft does not have a good marketing campaign to let us know when an update will crash Outlook! We only can rely on each other!

Now ask yourself these questions…

When you get an Outlook technical request, are you 100% comfortable taking that job? Do you know how to bill for research time or time you are learning? Or how to go off the clock due to time of an Outlook repair? Do you know the back end of Outlook and all the platforms? IMAP/POP and Exchange and how files are managed in the PC?
When you get caught in a snag, do you go to Google and feel frustrated that you don’t understand how to fix it?
Do you feel your clients getting frustrated that they cannot use their Outlook while you are looking up issues?

More about your trainer

You are learning from one of the top Outlook Expert’s in the world, Me! I have over 17 years of support Outlook in corporate and on my own since 2007. I am a big fan of community advocacy of teaching and participating in online forums and groups. I am very responsive to emails and am very helpful.

Learn more about how your clients treat Outlook. It’s not just a program to them

I don’t treat Outlook like a program, but more like an extension of my clients personal and business lives. I will teach you how to feel the same I do about this in the video and on-going support in the Facebook groups. Too many techs treat it like another regular program, but it’s far from that. If you can perfect your Outlook skills, you will be in a good place with your clients. They will come to rely on you to keep their Outlook running and keep their business running with the least amount of downtime. Sure, clients can use the webmail, but they will hate it and want you to fix it as soon as possible.

Question: Why do I need training when you can Google everything now? Training is also time consuming and time in valuable

Recorded video training is the best way for technicians to learn at their own pace and in their downtime, not taking away from billable hours. Learn at your own pace!

Googling for answers can be exhausting, we have a Facebook Group just for folks who purchased the starter set and this training course to issues and get help in real time. Techs love helping techs! I’m also in the group so you can expect faster help.

How registering for this training course will pay off for you

The average tech rate is approximately $100 – $129 per hour for remote or onsite

This course pays for itself with the first Outlook job you take
Unlimited view time, take notes and come back and practice
Sections outlined
Just learning one tip can save you hours of researching online
Facebook Group help
In time, you can raise your Outlook rates as its specialty work.
Once you are more confident, you can market and add “Outlook Support” to your website. Not many techs offer it so when clients are looking at your services page, you can actually WIN over your competition by offering Outlook Support!

Testimonial

“ In Lisa’s new Outlook troubleshooting series, she shares her expertise which she has learned over the past 20 years in the IT industry. She will guide you through the process of fixing Outlook problems most technicians would throw in the towel on. The series will make you more productive and save you tons of time troubleshooting and fixing the problems, so the client can get back to work and increasing your Outlook expertise and company’s profitability.

This is one of the best training sessions I have attended over my IT career and you will be amazed how little you really knew previously about the nuances of Outlook and exchange. Along with the basic Outlook training series the troubleshooting series will give your technicians the one-two punch to create new business relationships because they will know they can fix the Outlook problems the right way the first time! Thanks to Lisa for sharing her knowledge with the IT community!”

Charles Perry
Owner Technician/PC Tech to Go