Pricing & Expectations

Most Outlook troubleshooting jobs are over an hour, so please keep this in mind for your budget.  If we go over the 2 hours, you can upgrade to the discounted 4 hour ticket to save you money. If your job is under 30 minutes, I offer a 30 min credit for the next time you call.

Fees

Monday -Friday 9-5 pacific time billable $149 an hour

Emergency Rates

Week day before 9:00 am pacific time or after 5:00 pm pacific time $199 an hour

Saturday after 9:00 am pacific time until 5:00 pm pacific time $249 an hour

Sunday $300 12:00 noon pacific time until 5:00 pacific time $300 an hour

Any other time on the weekend outside of my billable hours is $500 an hour.

Prepay Ticket Options

  • 4 hour ticket $499

  • 8 hour ticket $899

Most folks who call me for the first time usually have a lot of work that needs to be done, a typical first call is one to two hours. You might find yourself down the road with a small Outlook issue, one that might only take me 15-30 min to fix. Please let Lisa know prior to the appointment if you are interested in the support ticket option so we can upgrade your invoice prior to the appointment.

Benefits

  • These tickets allow you to only use what you need. I only track time used

  • Special scheduling link to bypass forms, credit card

  • Early AM emergency assistance

  • Email questions are free

  • Email forwards to check on spam/phishing/etc are free

  • These tickets do not expire

  • Anyone in the company may use them

  • You may gift time to others

Expectations

When are you out searching for an Outlook Expert or Consultant, this probably means you have exhausted all the means you have available: Your own repairs, Googling, friends helping, your IT company, calling Apple and Microsoft, etc. Calling in for expert help not only means getting the job completed, but expecting a higher level of service. I manage the expectations for my clients on what to expect during a call and have fair billing practices.

There are simple quick fixes and there are more in depth complex fixes. If you have a lot of issues, expect a quote of 2 hours or more.  Some examples of challenging repairs are Gmail and IMAP syncing, iCloud, older versions of Outlook, Macintosh, Data recovery and Search/Indexing repairs (this one might be many days up to a week). You might also have a 2 part appointment as sometimes downloading or moving email can take time. I do not bill for time I am not working on your computer. If you seem to have Outlook issues often due to managing many email accounts, different platforms, multiple devices and computers and/or have a team you support, you should consider the prepay ticket (see below).

To schedule an appointment, please use my booking form below. I look forward to helping!