Pricing & Expectations

Expectations

When are you out searching for an Outlook Expert or Consultant, this probably means you have exhausted all the means you have available: Your own repairs, Googling, friends helping, your IT company, calling Apple and Microsoft, etc. Calling in for expert help not only means getting the job completed, but expecting a higher level of service. I manage the expectations for my clients on what to expect during a call and have fair billing practices.

There are simple quick fixes and there are more in depth complex fixes.  Some examples of challenging repairs are Gmail and IMAP syncing, iCloud, older versions of Outlook,  Outlook 2016 upgrades, Macintosh, Data recovery and Search/Indexing repairs (this one might be many days up to a week). You might also have a 2 part appointment as sometimes downloading or moving email can take time. I do not bill for time I am not working on your computer. If you seem to have Outlook issues often due to managing many email accounts, different platforms, multiple devices and computers and/or have a team you support, you should consider the prepay ticket (see below).

Most Outlook troubleshooting jobs are over an hour, so please keep this in mind for your budget.  Most Gmail or IMAP requests definitely are over an hour, if not many hours. If you have a lot of email, expect at least 2 hours of work, if not more. I am a preventative technician, I always backup data if I’m needing to repair corrupted inboxes or need to create a new profile. Data backup can take a short or longer amount of time, depending on how much email you have.

You can upgrade to the discounted 4 hour ticket to save you money. If your job is under 30 minutes, I offer a 30 min credit for the next time you call.

Fees

Monday -Friday 9-5 pacific time billable $169* an hour

*Some requests might be quoted at a higher rate depending on the work to be done

Emergency Rates

If you need early morning or after 5:00 pacific time help or after hours on weekends, you will be quoted an hourly rate higher than $169, depending on the work needing to be done. 

Prepay Ticket Options

  • 4 hour ticket $499

  • 8 hour ticket $899

Benefits

  • These tickets allow you to only use what you need. I only track time used

  • Special scheduling link to bypass forms, credit card

  • Early AM emergency assistance

  • Email questions are free

  • Email forwards to check on spam/phishing/etc are free

  • These tickets do not expire

  • Anyone in the company may use them

  • You may gift time to others

To schedule an appointment, please use my booking form below. I look forward to helping!