Pricing & Expectations

Expectations

When are you out searching for an Outlook Expert or Consultant, this probably means you have have exhausted all the means you have available: Your own repairs, Googling, friends helping, your IT company, calling Apple and Microsoft, etc. Calling in for expert help not only means getting the job completed, but expecting a higher level of service. I manage the expectations for my clients on what to expect during a call and have fair billing practices.

There are simple quick fixes and there are more in depth complex fixes. If you have a lot of issues, expect a quote of 2 hours or more.  Some examples of challenging repairs are iCloud, older versions of Outlook, Macintosh, Data recovery and Searches. You might also have a 2 part appointment as sometimes downloading or moving email can take time. I do not bill for time I am not working on your computer. If you seem to have Outlook issues often due to managing many email accounts, multiple devices and computers and/or have a team you support, you should consider the prepay ticket (see below).

Billing information

I have a one hour minimum for all requests and schedule for the full hour. I ask that if you think the job will be simple, to have any other questions or consulting needs taken care of in this hour. If we happen to have your issues resolved in under 30 minutes and you do not have any other needs , I will keep that time available for you as a credit for the next call. I do not have 30 minute billable rates.

Fees

  • 1 hour $149, if all issues are resolved in under 30 min, I offer a credit on your account for the next time you call

  • 2 hour $278, these is recommended to clients who have a long list of issues

How investing in a prepay ticket can help you save more money

  • 4 hour ticket $499

  • 8 hour ticket $899

Most folks who call me for the first time usually have a lot of work that needs to be done, a typical call is over one hour. You might find yourself down the road with a small Outlook issue, one that might only take me 15-30 min to fix. Since I do have a minimum of one hour for any request, this is when upgrading to a prepay ticket is of value and a great investment for you and your company:

  • These tickets allow you to only use what you need. I only track time used

  • Special scheduling link to bypass forms, credit card

  • Early AM emergency assistance

  • Email questions are free

  • These tickets do not expire

  • Anyone in the company may use them

  • You may gift time to others

*Please let Lisa know prior to the appointment if you are interested in the support ticket option so we can upgrade your invoice prior to the appointment.

To schedule an appointment, please use my booking form below. I look forward to helping!