It's our job to stay on top of technology changes to keep your business up and running

Wrong Password Button in Outlook 2010 iCloud Not Syncing

| September 17, 2016 | 0 Comments

Client called me about an issue he was having, his iCloud was not syncing with Outlook 2010. His iCloud was showing “Wrong Password” instead of the “refresh button”

He did all the usual troubleshooting but this error was fixed by removing iTunes. A bad update caused a “Wrong Password” button to pop up. We removed iTunes, rebooted and iCloud was happily syncing again.

I did backup all of his data before doing any work on the iCloud. I highly recommend doing that just in case.

If you need help, please use my online scheduler to book an appointment, click here http://bit.ly/1C2IoEO

Office 365 Podcast

| September 14, 2016 | 0 Comments

Call That Girl's Office 365 ShowHi! Thanks for checking out my Office 365 Podcast Page.

This page will always have the current show information listed.

Info…

Show with SuperTekBoy

Podcast Link https://callthatgirl.podbean.com/e/lisa-talks-to-gareth-aka-supertekboy-about-exchange-misc-online-info-and-tech-networking/

Check out the video

Office365 Podcast

| September 14, 2016 | 0 Comments

Call That Girl's Office 365 ShowHi! Thanks for checking out my Office 365 Podcast Page.

This page will always have the current show information listed.

Info…

Show with SuperTekBoy

Podcast Link https://callthatgirl.podbean.com/e/lisa-talks-to-gareth-aka-supertekboy-about-exchange-misc-online-info-and-tech-networking/

Check out the video

 

 

 

 

 

 

Why I stopped texting with business clients

| September 7, 2016 | 0 Comments

chat-bubbleI had to end texting with clients this past year. I even put it in my signature in my Outlook stating

“I no longer text with clients”.

 Why is that you might ask? Texting is so awesome and fasst!  Texting Anxiety might be a part of it. For you and me.

I already am on my phone all day doing support calls and incoming requests. As well, I am in my Outlook managing the emails and of course, I’m doing billable work with clients remotely. Adding on texting added on some more struggles and yes, anxiety. I felt if I didn’t text them back fast enough, they would get frustrated. Many would text me again, “are you there?”. It created a sense of urgency that didn’t work for me and my business model.

Example

Client would text me “Lisa my outlook won’t open”

Me, “who is this”

Client “Jack”

Me, “Jack who”

Client “Jack Jones”

…and then it continues…I have to look up the client, see what work I have done for them, see if they are a prepay and then try to then do the rest via text and do my other business duties….call clients, email clients and do remote jobs. It was getting brutal.

More reasons…

Also, I’m 47 years old. My eyes can’t take reading my iPhone all day and then going back to my huge work monitors. I had to start wearing reader glasses, now that I don’t text, no more readers. YAY.

Also, clients who texted and when I texted back quickly, I think felt they could jump in front of the queue because they were texting. Texting gave an impression of urgency. I need you NOW!!!

I caught on to this behavior and started replying with “I’m sorry I don’t text please email me at Lisa@callthatgirl.biz and then they would have to email me. After I changed my signature, the texts ended almost immediately. I was so relieved! I don’t even like texting with friends. I am somewhat offended with hearing good news over text vs a phone call, but hey…I can’t change the world here.

What I learned…

  • It’s not rude to tell clients how to best work with you. If texting is not for you, skip it. 
  • Not everyone should be texting. Those that text with “shortcuts” of acronyms I don’t know, somewhat bothers me. I have to go to Urban Dictionary to translate. SMH, yeah…I didn’t know that one, I don’t know many of them! (shaking my head). 
  • There is not much emotion missing in texting and that scares me a bit. 

Folders in Outlook are Not In Alphabetical Order

| September 6, 2016 | 0 Comments

Folders in Outlook are Not In Alphabetical OrderIf you are searching for an answer on how to get your folders in Outlook back in alphabetical order, this tip might help you.

Go to the “Folder” tab at the top of Outlook

Click on “Show All Folders A to Z”

That should reorganize everything. Your Inbox will be at the top of your list again, if you don’t like it, click the button again and it will resort back to how you had it.

The junk and clutter folder should move as well.

If you need my help with this issue, feel free to schedule time on my calendar below.

Microsoft SharePoint Consulting

| September 5, 2016 | 0 Comments

If you are having a hard time finding a Microsoft SharePoint Consultant to hire for just a few hours or for a project… I will let you know that it is very difficult to find someone for just a few things. I have looked for a few years now and finally found someone who does 1 hour or many hours and does project work as well. (see form below to get in touch with us). Robert Crane is a well known SharePoint Expert who is for hire by the hour or project.

He offers some free information for you first to review to see if you can figure it out yourselves and if not, you can hire him.

If you want to get to know him, you can check out my podcast video here. Robert Crane SharePoint Expert

 

SharePoint Expert Consult

    What type of help do you need?
  • We prefer email first as our techs are in the US and Australia and we both work internationally with all clients. For face to face meetings we can schedule with Skype or Zoom for meetings.