It's our job to stay on top of technology changes to keep your business up and running
For most of us, buying software online is pretty easy, but what if you have a problem? How fast can you get support from that company? Who will help you, will they charge you for support, how will they help you? Phone or email? Will they remote in to fix it if there is a problem?
I help clients all the time with Microsoft Outlook. Usually calling Microsoft for help is pretty quick to call in, you get to talk to a real person at least. But the problem might take awhile to get fixed. For other software purchases such as online backup, antivirus, accounting software, etc….do these few things before you buy the software.
- Check their website! How easy is it to find their “contact us” area? Is there a phone number to call? Email or a form?
- Many software companies do not offer a phone number at all so you have to use their online forums for help or all the offer is email support. Most techs like myself are used to emailing in or using the community forums.
- Try calling them for sales and support. Often times if you call in for sales, you might be able to swing a better deal.
- Test calling their support phone and see what options you get, how long it takes to get to a live person and if you can get help. Many times they send you to a website for support. What if you can’t log into the support page? This just happened to me today and that’s why I’m writing this blog! I’m annoyed to no end. To put in a support case, you have to login. My clients login is messed up with different software options.
Buying cheap software can cost you time in the long run for support. That’s why I try to use vendors who I have a relationship with and who I know will answer the phone and respond quickly to email. Support is frustrating at times!
Bob Spiel, Spiel & Associates, Inc.
“Lisa Hendrickson has been one of the BEST resources I have found for my small business — and for me personally. She took the time over the New Years to get my Outlook program up and running again after spending up to 20 hours with Google support trying to sync all my devices. She hooked me up on Microsoft Exchange and I have never looked back since. She has helped with other issues since then as well, and each time she is responsive, responsible and gets the results wanted. I would recommend her help for anyone wanting to get their life back by taming their PC.”
Chuck Bolton, The Bolton Group LLC
“Lisa is a lifesaver! As a CEO Coach, I travel constantly and must be accessible and connected 24/7. When Microsoft Outlook crashed and I thought I lost 6 months of email, Lisa recovered it! And she moved me to Microsoft Exchange and synced my iPhone, iPad and MacBook so I’ll never have to worry about losing client information again. From a tech standpoint, I am good to go! Lisa is fast, professional and a joy to work with. Two thumbs way up and I highly recommend Call That Girl!”
Char Mason, www.colemanmasonevents.com
“The simple act of a frantic web search for Outlook help led us to contact “Call That Girl” over a year ago and we have been happily turning over our computer challenges to them ever since! They have successfully moved us to Microsoft Exchange, which dramatically reduced missed information and meetings. We are thrilled to now be focusing on what we do best…producing award winning events.”
Greg Albrecht, Managing Partner at M&A Executive Search
“We highly recommend Lisa Hendrickson from Call That Girl for Office 365 migrations and installations. Lisa did an outstanding job setting our office up on Office 365 and our home PCs also, as we do work remotely as well as maintain an office in St. Louis Park.
Lisa is an expert in Office 365 mapping, management and administration. We are completely satisfied and pleased with her timeliness, effectiveness and professionalism. I give her my highest professional and personal recommendation.”
Linda Yutmeyer Dupasquier, Galena Realty, Galena IL
“Lisa is the best computer expert I have ever worked with! She’s SO knowledgeable about computers and was able to fix problems that several other computer experts could not. As a small business owner in a rural area, it’s hard to find competent IT people, but how fortunate I was the day I stumbled upon Call That Girl! She’s just a phone call away. I always enjoy working with Lisa…what a woman!”
Lisa Diehl CCIM, CPM Diehl and Partners, www.closethediehl.com
“Call That Girl has been a partner of mine since 2008 when I started my own commercial real estate company in the Twin Cities. As a real estate agent who owns her own business, I cannot afford to be without tech support when I need it. Lisa and her team have been able to assist me in growing my organization and staying current with technology.”
Ron McCoy, www.realmccoy.com
“What can I say…Lisa, your creative and technical problem solving expertise really saved my bacon. Dealing with IT support was always a burden for me, feeling spoken down to, you know, another “ID10T” problem”, but your responsiveness and communication skills were professional and on target solving my problem and creating a long term support relationship, thanks!”
Brian Houston, Computer Guy
“I’ve been listening to Lisa’s “Call That Girl” podcasts for quite a while, and was always impressed with her skill set and the confidence she has in her work. As a part-time IT guy, I needed some expertise in transitioning the users at my full time job from Gmail to Exchange Online, and I knew for sure I didn’t want to tackle it myself. It was an easy decision to make to ask Lisa for help, and she was all over it. Not only did she help with the backup and migration, but she also helped me understand the process. In my opinion, the best IT professionals are the ones that are willing to share their knowledge so that the user is not always 100% reliant on outside help, but can learn to do for themselves. One other very important quality Lisa has is that she is fast…there’s no chewing gum stuck on her shoe! She gets the job done quickly, which lets you know that she respects your time and investment. If you need help with Office 365 migrations or other remote support, don’t waste your time calling around…just Call That Girl!”
Fern Perusse-Filzen, CPC, PCC, FLMI
“When I called Lisa, I was in the middle of migrating from Office/Outlook 2010 to Outlook 365. I had attempted to do this on my own and got terribly lost in the process. What the “wizard” guides don’t tell you are all of the details or order in which things need to be done. I had incomplete settings and was not able to import or sync my email or calendar. Lisa was able to remotely access my computer and straighten out the mess quickly and efficiently. She is proficient in the Microsoft application and knew exactly what to do. Lisa told me up-front in our initial call what she would do and the estimate of the cost. Lisa not only set-up my desk-top, but also helped sync my iPad and Android phone. This has improved my efficiency in entering appointments once (instead of having to enter in 3 devices) and I have access to business information when needed. I felt very confident in Lisa’s abilities as well as appreciated the open and honest communication while we worked together. I will recommend Lisa to anyone in need of help with Office 365.”
Rick Costello, Website Profit Doctors
“Thanks so much for your help. Before working your magic, my Outlook was sluggish and often stalled at start up. Not only has all that been corrected, but you also fixed the contact and email search features, which had been busted for years. You certainly know your stuff!”
Paul Lyons, Beef Jerky Outlet Franchise
“Call That Girl gets things done. If you need help with all things Microsoft and Outlook, Lisa is your best friend. She transitioned us to MS Exchange quickly, efficiently and affordably. Highly recommend. ”
Mike Rebollo, The Total Package
“Call That Girl has been an excellent resource for me. I am an independent sales rep and rely on my Windows PC along with Outlook. Although I have a very good source for my web hosting and web page design, I was looking for someone to help me with specific Outlook issues. Some of my issues were simple to handle, but many were more complex.
When I did the Google search and found Call That Girl, I was a little hesitant to work with someone long distance. I am in CA and Lisa is in MN. However, most of my other tech support is done remotely these day, so after speaking with Lisa, I decided to give it a try.
I must say I am extremely pleased with the prompt, professional response I get from Lisa and Call That Girl. She has helped me take care of all my issues. I was so pleased after the initial service I went ahead & purchased an additional 4 hours. I know things were going to come up over the next 12 months & I wanted someone I could rely on. I have used the service a couple of times since my initial service in November 2014.
I also found out that Call That Girl can provide service for QuickBooks too. We have not used it yet, but it is good to know we can. I highly recommend Call That Girl.”
Michael Sandberg, Sand Search Partners, LTD
“Lisa with Call That Girl has been incredibly helpful to our business. Not only did she do an amazing job getting us set up with Microsoft Exchange, she is always quick to respond to our inquiries and find solutions to any IT needs that we encounter.”
Merrill McAdams, Rivershore Nursery
“A strong and honest References is always a great way to help one determine if you want to engage the services of someone . I work in the hi-tech world and have both a personal computer and a company computer. Recently Outlook died for no reason on my personal computer. I found Lisa on the Web and reached out to her for help. Lisa had me up and running within 15 minutes, seriously, 15 minutes!! Going forward , I only work only with Lisa. I don’t recommend often, but in this case I highly recommend “Call that Girl”. Thank you Lisa, I appreciate you performing your magic…..both times!”
Robert W. Patterson, MD
“I had tried for over a year to get someone to help me with fixing the mess I had made with Microsoft Outlook. I was using it to handle emails from five different businesses and two personal accounts also. I had a friend who told me about Lisa at Call That Girl …so I called and gave her a try. Honestly, I was skeptical, at first.
What happened was I essentially then had a “Microsoft Exchange wizard” working with me. She quickly straightened out my mess, and then fixed the mess that had spread from my desktop here at the office to the one at home, as well as to my laptop, iPhone and iPad. She was unbelievable! There was no question she could not answer — She is the best ever! I had previously asked for help from three IT professionals (including one formerly on my staff). They were really unable to even understand my problems and needs. Lisa understood it, and fixed it. I think I will keep her email and number handy. She is awesome!”
Lou Boemia, VP at Lease Resolutions
“Before I found Lisa at Call That Girl, by googling “Microsoft Office Outlook Expert Technician”, I was in a real bind because I was out of town for an extended period, my laptop was not working, and I absolutely had to be able to send and receive emails and access my files on One Drive and Google Drive in order to finish the work on an important project. Lisa immediately went to work fixing my Microsoft Exchange so I could once again access my files, and she repaired my Outlook so my email was back up and running and I was then able to complete my project before the deadline. I am very thankful I found Call That Girl because they really saved the day for me.”
“Thanks, Lisa and Chris! I’m glad you were on top of that and didn’t need my input. I had been traveling a lot then and the thought of dealing with any computer “stuff” was a bit overwhelming. But, that’s why it is great to have you!”
“If you have ever experienced having your entire hard drive erased like I did, then there is only one call to make, “Call That Girl”. Lisa has been a savior. Plus here response time is fast and her diagnostic skills and repair skills are the best I know.”
Gwyn L. Whittaker
“Things are great! I’ve recommended you to several friends. I really appreciate your knowledge and professionalism.”
Tasha Coats, Visum Advertising
“After spending years of working with other IT support companies that leave me more exasperated and paying way too much for that frustration I finally turned to Lisa at Call That Girl for help for our small business. Lisa first was able to help me with moving everything on an old computer to a new one, all remotely! I had immediately bought a service pack so that anyone at my company could call without worry of cost. Since then she has been so prompt to helping us. Recently we added new emails and Lisa helped us get everything up and running using an “exchange” – whatever that is! I totally trust in her knowledge and expertise and nothing seem to take too long to get fixed! I have finally learned to always Call that Girl for IT help!”
“I have known and dealt Lisa Hendrickson of Call That Girl for many years. I would have no hesitation in recommending Lisa for any problems that may arise on your computer with any aspect of Microsoft Office and with any problems that you may have with viruses, ransomware, malware, etc. I have used her to solve my issues with office (primarily Outlook) and various virus/hijacking situations that have occurred on my computers. She is extremely knowledgeable in all of the above areas and more. She is quick to respond, on time, reliable, trustworthy and fairly priced. Furthermore she backs up her service. Her business is many faceted and you should really take advantage of her expertise.”
Andy Labowitch, TruSource
“TruSource is a small boutique recruiting firm specializing in the Twin Cities Engineering market. My business is highly dependent on having access to consistent dependable email service. When Outlook gets corrupted, a key channel of communicating with my clients is compromised. Not good.
I have used Call That Girl on several occasions to resolve issues around Outlook 2010.
The issues involved everything from data file configuration to setting up my system on Microsoft Exchange. Lisa is a professional who has been responsive and easy to work with. She’s very good at quickly getting to the root of the problem, keeping the customer in the loop at all times and providing excellent follow-up. I would highly recommend Call That Girl for professional, competent and timely support. ”
Dickinson B., Investment Banker
“Lisa Hendrickson did great work for me. She was able to resolve extensive problems resulting from my upgrading Outlook 2007 to Office 365 Home, then to Office 365 Business. The mess was wide and deep, and I had previously tried to use Microsoft Support resources to resolve it. That was wholly unsatisfactory, and then a web search turned up Lisa. I was glad it did. The problems are solved, and the cost to do so was fair. Furthermore, she convinced me to migrate to using Microsoft’s Exchange Server to host my calendar and contacts, which I would not have thought to do independently. That was good advice. I will plan to use her services again whenever I need them in the future.”
“As a small business owner, having IT support is critical to keeping things running smoothly and having piece of mind. With Call That Girl, I am able to get support whenever I need it. Scheduling an appointment online is very efficient and easy. They are a great extension of my business so I can focus on my clients.”
Jane Carroo, Organizing Coach Company
“Lisa helped me with a challenging tech issue and implemented a solution that only took a couple of hours to implement. Thanks so much for your prompt response and tech wisdom!”
Office365 Store (to purchase and download) www.microsoftstore.com
Office 365 for Business login http://outlook.office365.com
Gmail Check your password and login https://mail.google.com
Cox webmail https://webmail.cox.net
Charter webmail https://www.charter.net/email
I’m a Microsoft Outlook Expert and Microsoft Office 365 Consultant…I get calls often about Microsoft SharePoint.
If you thinking about adding SharePoint to your company’s sharing and management of files, this information is for you! I created a podcast that discusses the pro’s and con’s. Larger businesses may already have SharePoint in place, but what about the small businesses?
Learn about it here, listen to my podcast. http://callthatgirl.podbean.com/e/call-that-girls-office-365-show-47-pros-and-cons-about-microsoft-office-365-sharepoint-for-business/
Want to synchronize your SharePoint with your computer? Check out my blog here http://callthatgirl.biz/how-to-synchronize-sharepoint-with-windows-10-the-easy-way/
Warning about Repairing Office 365. It Could Uninstall and Remove All Your Outlook Profiles. Just a warning here folks….if your Outlook or other Office Product is causing you issues…then most of us like to repair Office if that is the only choice. For Outlook, I usually don’t have to do that, but with the latest Outlook 2016 being buggy, I have no choice.
Outlook 2016 is probably the worst version of Outlook out there. Office 2016 has shown some bugs with Excel, but other than that…I don’t get many calls in about Word, Excel, PowerPoint, etc. Outlook 2016 though, way too many problems. Microsoft should take it off the installs option until it’s been debugged in my opinion.
Anyway, the point of this blog is the problems that have come up. If you need to repair Office 2016, then doing so…used to work. I would reboot and things were great. Now in the past week, I have found that if you repair it, it completely uninstalls Office 2016 and the profiles created in 2016! (this is in the past week only btw) Outlook 2013 has it’s own profiles (that work with Outlook 2010 and beyond). After this repair, you might be left with no profiles (and possibly data gone if you had an OST file/IMAP setup) and have to literally start over and reinstall/setup outlook. I have seen OST files completely delete themselves after you delete a profile…this is not normal.
My last client with this issue, thank goodness had an Outlook 2013 profile and all of her data and settings were there, because she had upgraded to Outlook 2016. She also had to call Microsoft and they told her that she should not have repaired the Office 365. I did that repair because she was getting too many errors codes! The tech at Microsoft said to use other tools to repair the Office 365, this makes no sense to me. I also just had a tech buddy in a tech Facebook group confirm the same thing. His “repair” uninstalled Office 365.
My other client had done something…he upgraded his Outlook 2016 because the upgrade button was flashing at him. He did that and had problems for a week connecting to Exchange, he dealt with it until one day his Outlook would not open. I remoted in and found that the upgrade was shot, tried to repair and yep, it was uninstalled! Luckily I had his Microsoft Store account and downgraded him to Outlook 2013 asap and then….had to recreate a new profile and do all that work. It was a 1 hour job for me…for others who don’t know what I know? I have no idea how long it would take you or someone not experienced.
I can help if you need me, I do my best but sometimes do have clients call Microsoft because you paid them for this software. I try to have clients call me back after it’s fixed and I can do my fine tuning and optimizing, etc.
How to Synchronize SharePoint with Windows 10, in a simple way, or should be.
Hi everyone, I found a simple way to synchronize SharePoint with Windows 10. Below are instructions.
First, log into your Office 365 account, in Internet Explorer and click the box “Keep me signed in” Reminder, this only will work if you do these instructions in Internet Explorer.
Once logged in, go to the upper left box and click on that, find “Sites” and then click on “team sites”.
In that window, you can find the directory you want to sync. Mine is “Documents”
Click on your folder you want to sync, then “library”
Now click on “Open with Explorer”. A window will pop up. In that window, right click on the Quick Access button and select “Pin current folder…”
Now that folder will act as a mapped drive and should stay put.
If you find you have issues, you might need to add the Sharepoint site to your trusted site in Internet Options.
I hope that helps! If you need help, please contact me below.