Remote Support Terms and Conditions

I (Client) agree to pay Call That Girl (CTG) to repair, analyze and troubleshoot my computer software at the quoted rate per hour.

Payment

Payment of one hour or more may be secured prior to the appointment.
Billing starts at the time of the appointment. Missed appointments fees are $50 unless you hold a prepay ticket. Cancellations are $50 if not cancelled within 4 hours of appointment. No fee for a prepay ticket holder.

Time and Billing

A one hour appointment can be used in 30 min increments. Credit will be offered if you paid for 1 hour and used 30 min. You can use that time when you have another issue.
If you buy a 2 or 3 hour ticket, you can use these in 15 min increments.
All calls are rounded up to 15 min if you purchase a two or three hour ticket.

Data

I also certify that I will indemnify and hold harmless CTG for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although CTG will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised.
During a remote support call, if CTG determines it’s necessary, the data is always backed up to the clients computer or external hard drive. We do not back up the data on Call That Girl servers.

Technical Malfunctions

I agree to indemnify and hold harmless CTG for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.
CTG reserves the right to recommend another IT company if the troubleshooting requires the assistance of another technician. CTG only supports Outlook and Office 365 applications.

Confidentiality Agreement

Any private information stored on your computer or viewed by our computer repair technicians during a remote support call will be held confidential unless required by law.
Any private or personal information provided via email to Call That Girl will be kept confidential.
Your information is never sold or shared to outside companies

Please complete the form below if you agree to the terms above

Terms of Service Acceptance*
- I agree to the Remote Support Terms and Conditions
Name*
First Last
Address*
Street Address City State / Province / Region ZIP / Postal Code
Phone*
Email*
Payment agreement*
- I agree to pay $199 for general Outlook & 365 help
- I agree to pay $299 per hour for 365, Migrations, Custom Work, DNS
Please select the choices that pertain to your appt.
Data backup disclaimer*
- I understand that data backup is the responsibility of the client, not Call That Girl (CTG). CTG will do any back ups necessary before performing work. CTG will offer backup options during the appointment for Email and Computer data
Brief overview of the issues you are experiencing*
Please put in this area any other information you would like me to know about for the appointment. Thank you!
(Optional) How did you find out about Lisa?
I like to track this for my marketing
$50 Cancellation Fee*
- I read and understand the cancellation policy below
Life happens and you may need to be late, reschedule or completely cancel. I do work off a billable calendar all day and have a daily queue of clients hoping to get on my calendar. If you need to cancel 100%, you can let me know 3 hours in advance and I will refund or you can reschedule with no fee. If under 3 hours, then I will have a cancellation fee of $50 and you can still get a refund or reschedule.