Category: Outlook SupportLike you all, I use AI to help write my content on my website now, it’s great! But when it comes to tech support, you can’t use AI to help you setup your first Microsoft 365 tenant, configure Outlook, phones, Teams and all the other 365 business products you need help with. I mean, you could but it would take too much time to figure it out and this is why my startup clients call me. Not to mention, your computer systems and all of that confusing OneDrive you see when you buy a computer off the shelf. Not to mention, the security involved. Honestly, it’s a bit of work to figure out and I help you get through this fairly quickly.
My services provide on-time appointments, remote software so I can service many computers and iPhones/Androids at the same time, detailed notes and more importantly, results so you can get started.
Now for the AI info:
30+ years working directly in Microsoft environments
Deep expertise in Microsoft 365, Outlook (desktop + mobile), email delivery, and identity
I remote into real computers and phones and fix what’s actually broken
I specialize in desktop Outlook, not just cloud checkboxes
I untangle personal vs business Microsoft accounts
I clean up early startup decisions that don’t scale
Outlook works on one device but not another
Microsoft accounts are mixed, duplicated, or unclear
Email delivery issues (SPF, DKIM, DMARC)
GoDaddy or reseller-created tenants
Inconsistent Teams / OneDrive behavior
Admin access confusion
New hires can’t get productive fast
Senior-level Microsoft 365 expertise
No full-time hire
No MSP contract
No fluff
You get clean setup, clear answers, and systems that work.
Remote support for desktops, laptops, and phones
Time tracked in 15-minute increments
No retainers
No long-term contracts
Hourly, prepaid blocks, or scoped projects
You’re scaling and systems are starting to crack
Outlook and email reliability matters now
Security questions are coming up
You inherited a Microsoft 365 setup you don’t trust
At some point you will outgrow my tech services but I doing offer Fractional CTO services for clients who want me to help manage their IT and vendors. Leave the helpdesk for those that manage the computers and 365 accounts.
If want to talk about your startup or just have a chat, I offer 10 min consults and you can get in contact using the form below. No sales pitch, no 1-hour meeting to figure it out. 10 min is my average sales consulting call.
If you’ve ever heard an employee quietly mutter, “why is Outlook doing this?”, you already understand the challenge. I’ve been supporting Outlook long enough to know it’s never just Outlook.
I’m an active, working technician and consultant with 28 years in IT and Microsoft, supporting Outlook since its earliest days and guiding organizations through every major change along the way. In 2025, I was awarded Microsoft Outlook MVP status and a 2025 Experts Exchange award. My background spans corporate IT, consulting, and 19 years as a business owner, which means I understand both the technical side of change and the business impact behind it.
Outlook isn’t just an application. It’s habit, routine, and comfort. When Outlook Classic changes or goes away, the disruption is often underestimated. Confidence drops, frustration rises, and leadership feels it quickly. This session focuses on why employees become attached to Outlook Classic, what that resistance really means, and how organizations can lead a thoughtful, low-stress transition to New Outlook.
I use real workplace stories to explain what’s changing, what isn’t, and what leaders actually need to worry about (and what they don’t). With deep experience across Microsoft 365, including account types, email delivery, Outlook configuration, OneDrive, Teams, and SharePoint, I translate technical change into clear, human terms executives can act on.
This is not technical training and not a vendor presentation. It’s a practical, executive-friendly conversation that helps organizations move forward with confidence, and a little humor, instead of resistance and confusion.
Clear explanations of Outlook change without technical overload
Practical guidance leaders can share with teams immediately
Reassurance, context, and a few moments of humor that make the change feel manageable
No sales pitch. No vendor slides. Just clarity, experience, and perspective
Bonus points if you’ve ever blamed Outlook for something that turned out to be OneDrive
Microsoft Outlook MVP and 2025 Experts Exchange award recipient
Active working consultant supporting organizations daily (www.callthatgirl.biz)
Speaker and workshop leader for in-person and online sessions since 2007
Author of multiple professional-level technical books, with a New Outlook book coming soon
Ongoing contributor through articles, podcasts, and YouTube training
Cross-platform experience supporting Windows, Mac, iPhone, and Android in Microsoft 365 environments
Available for executive briefings, company-wide sessions, and leadership events
Online or in-person engagements
Topics:
To get in contact, use the form below or call 612-865-4475
Something Went Wrong We ran into an error – Microsoft.Exchange.Data.Directory.ADDriverStoreAccessNonLocalException
I came across this error trying to launch New Outlook for a client. After reviewing, the typical searches online were already tried and failed, so I read deeper and found that this fix works.
Go to this folder in File Explorer: You can delete the OLK folder completely.
C:\Users\Your user profile name\AppData\Local\Microsoft\Olk
Typically I try to back up any data, but since New Outlook doesn’t store local data, there was no back up needed.
New Outlook launched fine after deleting the OLK folder.
If you need my help with any Outlook issues, feel free to get in contact below.
I have seen this error before with new Outlook.com accounts, it’s very odd but it kicks in sometimes after you just set up a new Outlook.com account and then set up in Outlook Classic. Usually it happens the same day or next day.
If you’re not seeing email delivering or sending out, then log in on www.outlook.com and then you will see the security prompts. It should unlock in about 20 min, restart your Outlook program and test. If not working yet, give it more time.
If you are having issues, please send me a message using the form below or schedule an appointment.
Register here: New Outlook 4-Part Webinar Series: Mastering Your Inbox, Calendar & Tasks » TRACCreations4E
Clients, online followers and newsletter subscribers, I have been working with Teresa Cyrus since last winter on New Outlook. Her and I have found a great partnership regarding New Outlook. As you know I’m more on the technical side and she is on the training side. Partnering and helping each other made so much sense. I have offered her a space on my platform to offer you all a small bite of what New Outlook will be like in the future. By 2029, this is our future. Many of you will be moving to New Outlook and might want to know what is coming and there is a lot! Teresa is covering much of it in these 4 sessions.
I will be hosting and moderating the chat, she will be lead presenter.
With New Outlook comes New Workflows—this 4-part series shows you how to master them all.
$50 to attend all 4 sessions, these will be recorded. Presented once a week starting Oct 3, 10, 17 and 24.
Register here: New Outlook 4-Part Webinar Series: Mastering Your Inbox, Calendar & Tasks » TRACCreations4E
Presenter:
Teresa B. Cyrus, TRACCreations4E
Founder | Certified Trainer | MVP
Designed for business and administrative professionals, team leads, small business owners, IT professionals, and anyone curious about the New Outlook features, this series will help you take control of your inbox, calendar, tasks, and communications with confidence.
Dates: October 3, 10, 17, and 24
Time: 3 PM Eastern Time Zone (1 hour each)
Price: $50 for all 4 sessions (limited-time offer — that’s $12.50 per session)
Session Topics:
Session Descriptions:
With TRACCreations4e signature AAIM system, you’ll take control of your inbox and supercharge your productivity. Learn how to:
This session equips you to conquer your inbox with efficiency, giving you more time to focus on what truly matters – right now.
Discover powerful scheduling tools designed for today’s hybrid workstyle. See practical demos of how to:
Managing tasks doesn’t have to be a chore! In this dynamic session, you’ll learn how to:
Walk away with practical tools and a clear game plan to conquer your to-do list and simply your work day – all day – every day!
Learn how to build polished newsletters right inside Outlook for Windows, Outlook on the Web, or dedicated website. In this session, you’ll:
If you manage communications, this session will help you streamline the process without switching tools or purchasing a third-party app.
Reserve your spot today—space is limited. Gain New Outlook skills that save you hours each week and transform how you work.
