Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
Having trouble with your GoDaddy email or Microsoft 365 account? Not sure what to ask support, where to find your settings, or what to do when Outlook still isn’t working after a call? I can help. I’m Lisa Hendrickson, the owner of Call That Girl and an independent Microsoft Outlook and Microsoft 365 expert and MVP. I help clients work through email problems and understand their next steps in plain English.
Use the form below to get in contact, happy to discuss and see if I can help with your issue.
This is now a trending sign-in error my clients are seeing on their computers when trying to open Outlook. Typically I try to help clients with this error, but for this one, it’s a Windows issue. And while I do some troubleshooting Windows for my clients, the list of repair options was very lengthy and outside of my wheelhouse. My client was told to call GoDaddy’s IT contract company and he did to talk to them, ended up having them fix both his computers for $200.
I’m available to help with Outlook, 365 Admin and other issues if you need me after they fix it. You can get in contact using the form below. You also inquire about leaving GoDaddy and moving to another vendor I use for my clients who don’t want to use GoDaddy’s 365.
Another odd one I came across today. It was part of another error, so I’m not sure if they teamed up on Office but either way, I took care of it but reinstalling Office on top of the other version that would not uninstall. See this post https://callthatgirl.biz/error-outlook-exe-bad-image
I’ll keep an eye on these errors, it came after a Windows update from Sep 28th, 2026.
Try this and see if it helps! If you need my help, you can call 612-865-4475 or email lisa@callthatgirl.biz or fill out the form below
This error is an old one from what I researched and I haven’t seen it myself in many years, if ever. I could not uninstall Office per all the online instructions, so I just opted to install a new version on top of it and that seemed to have worked.
Try this and see if it helps! If you need my help, you can call 612-865-4475 or email lisa@callthatgirl.biz or fill out the form below
I get asked this question here and there, so I thought I’d make an article telling you about my expert level rates and why I charge more than general technical support folks. I have seen other experts in the Microsoft world charge more than me, so I might be on the low end.
Back in 2013, I finally closed all my stores, laid off all my employees and decided to give it a go online as Microsoft Outlook Expert. In 2010, one of my blog posts hit high for “Outlook Expert” and I was already getting a lot of Outlook calls nationally, even though I was based out of Minnesota. I knew remote software, iPhones and all email platforms, so I was ready to launch out.
My hourly rate was $99 an hour. Most requests were 1.5 hours up to many hours if I was doing an Exchange migration. Every year since 2013, I had to raise my rates due to others in my field doing general Outlook work were also raising their rates. I also had trained myself more each year and expanded my skill set to know more and more. When Office 365 came out, I had to learn all of those products and since I knew Windows as well, I could support so much for the clients.
In 2020, I knew I was peaking and was afraid to go over $200 an hour and didn’t think I would book appointments. But I did, I went to $225 actually and sat comfy at that rate for a year. Then in 2021, I went to $240. That was the comfy rate for many years. I did end up going higher for 365 projects to $299 an hour.
Now in 2026, I’m at $299 an hour for all work. And here is why:
Most of my requests are not just one call. Sometimes it’s many calls due to downloading time, uploading time, waiting on DNS, calls to vendors, waiting for propagation, murphy’s law issues, you know, just anything about these days can make an appointment go into a few appointments. Then, I have to research new problems some times.
Also, I resolve almost every single that comes my way. Either by me resolving it, or referring it out, or calling Microsoft/vendors. I rarely just say “it’s not fixable”. All technology has a solution somehow.
I don’t waste hours of time figuring out an issue, I will either fix it, or refer it. Some requests end up not being in my wheelhouse and I have to refer it, or it’s not a service I support anymore. I dropped OneDrive support because it was getting to be too much time to repair and same for contacts clean up. I do have a referral for the requests not in my wheelhouse.
So as an expert tech, I have solutions, that’s why it’s worth paying an expert to get things figured out. Sometimes your own IT tech can handle some of the work making it more affordable, sometimes you can finish up things on your own. Either way, I try to make each appointment with my clients a great experience.
To close, I’m also fast. With my rate per hour, you should hope I’m fast. Fast to diagnose, figure out what solutions are for you and fast to get things done. Some of my clients say “you’re going too fast” as they want to keep up with the work I’m doing. I will go slower if it’s something you need to learn or do on your own but I’m happy as a clam flying that mouse around doing the this and that’s to get you fixed up. But I do have some tech savvy clients that want to watch and learn, so I talk to them more in a technical manner and they seem to enjoy that experience.
If I’m in your budget, feel free to reach out. You can use the contact form below.
New Outlook would not launch, so I tried to uninstall it, But it didn’t uninstall. It would not no matter what I tried. I got the error “You cannot uninstall Outlook” as well.
Quick Answer on how I fixed it
%localappdata%\MicrosoftIf you need my help, please use the contact form below. New Outlook can be challenging to repair sometimes.
