Lisa Hendrickson

Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl Technology Support. She is an Outlook Expert and Office 365 Consultant. She also is now offering SEO and Marketing help for small businesses.

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Office 365 Outlook 2016 IMAP Settings

| December 9, 2017 | 0 Comments

Office 365 Outlook 2016 IMAP Settings

Incoming mail server: outlook.office365.com

Outgoing mail server: smtp.office365.com

Incoming server (IMAP): 993 SSL/TLS

Outgoing server (SMTP): 587 STARTTLS

That should do it folks! I had a hard time finding this online, so I figured I would blog it. If you need my help for setup, configuration, aftercare of your new Outlook setup, please schedule time on my calendar below. Thanks!

 

Office 365 IMAP Settings

| December 9, 2017 | 0 Comments

Office 365 IMAP Settings

Incoming mail server: outlook.office365.com

Outgoing mail server: smtp.office365.com

Incoming server (IMAP): 993 SSL/TLS

Outgoing server (SMTP): 587 STARTTLS

That should do it folks! I had a hard time finding this online, so I figured I would blog it. If you need my help for setup, configuration, aftercare of your new Outlook setup, please schedule time on my calendar below. Thanks!

 

Office 365 for Lawyers

| December 6, 2017 | 0 Comments

I created this blog about Office 365 for Lawyers because there is a lot to learn about Office 365 for any company not just law firms. Office 365 marketing can be confusing, so many names, same names, pricing, different levels, products, what is the best and what should you buy and from who? I will try to answer all of these questions in this blog (in progress! adding on as I go)

From my experience as an Outlook Expert helping law firms, I try to do what they want to do first. Many have budgets to consider, not large firms, the need for over doing it is not there, they have other systems in place such as special software for their contacts, documentation, scheduling. Adding in Office 365 can be even more confusing considering the 3rd party software. Will yours work?

In March of 2017 I spoke at the ABA Tech Show about Microsoft Office 365 vs G Guite (read my article at the bottom of this blog) and met many vendors offering Office 365. One was Rocket Matter and their sales team were very friendly knowledgeable and understood where Office 365 was going with law firms. I met others though, Practice Panther and they are more engaging with their webinars and free ebooks, learning, etc. I have participated in an Outlook webinar with them and helped create content for their eBook they are giving away. I saw some demos and what I will let you know before buying into a new program is review your current programs, ask your employees what issues/struggles they are having now and find time to look into a new program that will fit for many years. Upgrading software and programs is an investment but it should have long lasting effects. Time savings, efficiency, mobile use, etc. Honestly, I don’t know what is best as I’m usually hired by Law Firms to support their Outlook issues but see many 3rd party software programs all the time.

Outside of the law firm software, Office 365 for business has many products in the packages that for the price, can’t be beat. Not all are 100% functional but getting there. The two best products are Exchange of course and the software. The next is SharePoint and then Teams. I didn’t say OneDrive because it’s not for team sharing, “OneDrive is for one Person, SharePoint is for sharing”. Many firms already have in house file sharing servers with years of data on them. If you consider moving to SharePoint, be sure to have a lot of discussions with your team about what needs to be archived and what needs to be current. I don’t recommend putting 15 years of data on a SharePoint server. Clean up and put up only new (past 2 years or so) up there.

Your current support and moving ahead

Do you have a managed services company managing your desktops and network? If so, good time to talk to them about Office 365 if they have not approached you yet. Many companies know that a full overhaul to new platform is costly with the migrations/setup, implementation/configuration/desktop setup and training. This is not a fast transition! Expect a lot of quesitons, preparation and many meetings. Most companies I know want to have as many details as possible so their job is better managed and they can managed expectations for you as no transition is “seamless” Even if you have a managed services provider, things can and will go wrong. Expect it!

Support, very important!

Office 365 Plans: What plans should you buy and from Microsoft or a Partner? 

Most firms should at least consider the Office 365 Business Premium, it comes with all the basics and now even more is coming. Priced at $12.5o by Microsoft but many partners and vendors charge more for their support. It’s well worth it to have someone you can call that knows your accounts. Some companies like AppRiver are larger, less personal but offer great 24×7 support. I use them for all my Office 365 sales. If you prefer to work with a smaller company that is local possibly or that you really want a more closer relationship to, I can help you find a local Office 365 managed provider.

The Office 365 E5 plan includes many more features that a firm should consider outside of just “Products” (this is all included in the E5 plan and it’s a lot!) Microsoft charges $35 a month per user for this. Vendors and other Partners might charge more but considering they will offer extended support, it’s worth every penny.

  • Support
  • Active Directory integration
  • Updates included
  • Administration
  • Security
  • Reliability
  • Office 365 Calling Plan
  • Web and mobile app development
  • Workflow automation
  • Workday management
  • Apps for Office and SharePoint
  • Intelligent compliance solutions
  • Voicemail integration (Unified Messaging)
  • Enterprise video service
  • Search and discovery
  • Enterprise management of apps
  • Mobility
  • Professional digital storytelling
  • Work management (Planner)
  • Office Online (online document collaboration)
  • Corporate social network
  • Intranet and team sites (SharePoint)
  • File storage and sharing (OneDrive for one person)
  • Analytics tools
  • Advanced security
  • Threat intelligence
  • Advanced information protection
  • Document and email access control
  • Advanced email (Archiving and legal hold capabilities)
  • Email and calendars (Exchange)
  • Chat-based workspace (Teams)
  • Instant messaging and Skype connectivity
  • Modern voice with Office 365 Phone System
  • Office 365 Audio Conferencing
  • Meeting Broadcast
  • Online Meetings
  • Office on PCs, tablets, and phones

 

Partners

I highly recommend using your current company unless they need to go. Meaning, you’ve been wanting to switch companies, this is the time to do that. Review your contract and consider an exit strategy. Many Office 365 partners already have a vast amount of knowledge with Office 365 and can support you better if your current company does not want to move to Office 365 and stay with on premise servers. I know there are a lot of reasons they don’t want to change their business model, so it’s best to be honest and talk to them openly about this.

How I can help

I am considered “extended support” for IT companies or directly hired by law firms. I offer a prepay ticket so clients can call me for fast support and I can work as a “liasion” for the IT company

Articles

My articles

Microsoft

Office 365 Law Matters Article by Microsoft (who supports this though? Need to find out!)

https://www.microsoft.com/en-us/legal/productivity/mattercenter.aspx

Rocket Matters New: The Complete Guide to Office 365 for Law Firms

Office 365 for Law Firms

| December 6, 2017 | 0 Comments

I created this blog about Office 365 for Law Firms because there is a lot to learn about Office 365 for any company not just law firms. Office 365 marketing can be confusing, so many names, same names, pricing, different levels, products, what is the best and what should you buy and from who? I will try to answer all of these questions in this blog (in progress! adding on as I go)

From my experience as an Outlook Expert helping law firms, I try to do what they want to do first. Many have budgets to consider, not large firms, the need for over doing it is not there, they have other systems in place such as special software for their contacts, documentation, scheduling. Adding in Office 365 can be even more confusing considering the 3rd party software. Will yours work?

In March of 2017 I spoke at the ABA Tech Show about Microsoft Office 365 vs G Guite (read my article at the bottom of this blog) and met many vendors offering Office 365. One was Rocket Matter and their sales team were very friendly knowledgeable and understood where Office 365 was going with law firms. I met others though, Practice Panther and they are more engaging with their webinars and free ebooks, learning, etc. I have participated in an Outlook webinar with them and helped create content for their eBook they are giving away. I saw some demos and what I will let you know before buying into a new program is review your current programs, ask your employees what issues/struggles they are having now and find time to look into a new program that will fit for many years. Upgrading software and programs is an investment but it should have long lasting effects. Time savings, efficiency, mobile use, etc. Honestly, I don’t know what is best as I’m usually hired by Law Firms to support their Outlook issues but see many 3rd party software programs all the time.

Outside of the law firm software, Office 365 for business has many products in the packages that for the price, can’t be beat. Not all are 100% functional but getting there. The two best products are Exchange of course and the software. The next is SharePoint and then Teams. I didn’t say OneDrive because it’s not for team sharing, “OneDrive is for one Person, SharePoint is for sharing”. Many firms already have in house file sharing servers with years of data on them. If you consider moving to SharePoint, be sure to have a lot of discussions with your team about what needs to be archived and what needs to be current. I don’t recommend putting 15 years of data on a SharePoint server. Clean up and put up only new (past 2 years or so) up there.

Your current support and moving ahead

Do you have a managed services company managing your desktops and network? If so, good time to talk to them about Office 365 if they have not approached you yet. Many companies know that a full overhaul to new platform is costly with the migrations/setup, implementation/configuration/desktop setup and training. This is not a fast transition! Expect a lot of quesitons, preparation and many meetings. Most companies I know want to have as many details as possible so their job is better managed and they can managed expectations for you as no transition is “seamless” Even if you have a managed services provider, things can and will go wrong. Expect it!

Support, very important!

Office 365 Plans: What plans should you buy and from Microsoft or a Partner? 

Most firms should at least consider the Office 365 Business Premium, it comes with all the basics and now even more is coming. Priced at $12.5o by Microsoft but many partners and vendors charge more for their support. It’s well worth it to have someone you can call that knows your accounts. Some companies like AppRiver are larger, less personal but offer great 24×7 support. I use them for all my Office 365 sales. If you prefer to work with a smaller company that is local possibly or that you really want a more closer relationship to, I can help you find a local Office 365 managed provider.

The Office 365 E5 plan includes many more features that a firm should consider outside of just “Products” (this is all included in the E5 plan and it’s a lot!) Microsoft charges $35 a month per user for this. Vendors and other Partners might charge more but considering they will offer extended support, it’s worth every penny.

  • Support
  • Active Directory integration
  • Updates included
  • Administration
  • Security
  • Reliability
  • Office 365 Calling Plan
  • Web and mobile app development
  • Workflow automation
  • Workday management
  • Apps for Office and SharePoint
  • Intelligent compliance solutions
  • Voicemail integration (Unified Messaging)
  • Enterprise video service
  • Search and discovery
  • Enterprise management of apps
  • Mobility
  • Professional digital storytelling
  • Work management (Planner)
  • Office Online (online document collaboration)
  • Corporate social network
  • Intranet and team sites (SharePoint)
  • File storage and sharing (OneDrive for one person)
  • Analytics tools
  • Advanced security
  • Threat intelligence
  • Advanced information protection
  • Document and email access control
  • Advanced email (Archiving and legal hold capabilities)
  • Email and calendars (Exchange)
  • Chat-based workspace (Teams)
  • Instant messaging and Skype connectivity
  • Modern voice with Office 365 Phone System
  • Office 365 Audio Conferencing
  • Meeting Broadcast
  • Online Meetings
  • Office on PCs, tablets, and phones

 

Partners

I highly recommend using your current company unless they need to go. Meaning, you’ve been wanting to switch companies, this is the time to do that. Review your contract and consider an exit strategy. Many Office 365 partners already have a vast amount of knowledge with Office 365 and can support you better if your current company does not want to move to Office 365 and stay with on premise servers. I know there are a lot of reasons they don’t want to change their business model, so it’s best to be honest and talk to them openly about this.

How I can help

I am considered “extended support” for IT companies or directly hired by law firms. I offer a prepay ticket so clients can call me for fast support and I can work as a “liasion” for the IT company

Articles

My articles

Microsoft

Office 365 Law Matters Article by Microsoft (who supports this though? Need to find out!)

https://www.microsoft.com/en-us/legal/productivity/mattercenter.aspx

Rocket Matters New: The Complete Guide to Office 365 for Law Firms

Office 365 Security Expert

| November 22, 2017 | 0 Comments

If you are out looking for a Office 365 Security Expert, please read this post (and it’s not a complete blog, it’s in progress).

This blog was created for end user/clients and written for everyone to easily understand.

First I’ll start out by saying that there are many different levels of Office 365 Experts out there, depends on what you need. But I titled this blog so you will read my blog and hire me if you need me. I help clients with Office 365 security often and sometimes the information I have is all you need -basics! . If you need another level, I have referrals who work in dark web and cyber security. Depends on what you are looking for! If you need compliance, enterprise or advanced threat protection, this blog is not what you are looking for. But as I said, I can help you find other experts, just let me know!

Let’ start!

Before I begin, please understand that none of this is helpful for you if you purchased Office 365 with GoDaddy. Their version of Office 365 is a slimmed down version and the only security they offer is a “password reset”. If you need to have full MFA and security and all the extra bells and whistles, you need to move your entire Office 365 to a real CSP or move to Microsoft direct. Not sure what this means? Schedule time with me to discuss. I’ll help you here, it’s not easy to blog about. You can get on my calendar for a free 15 min consult. http://bit.ly/2sT21SC

If you are a CSP and want more training, also contact me. I offer a different training program for computer technicians. http://bit.ly/2sT21SC

If are a client and want to discuss, then please read this blog, gather all your questions, concerns and issues you want to address and schedule a 1 hour appointment with me here http://bit.ly/1C2IoEO

  • Have you been hacked?
  • Have you been phished?

Why clients call me because…

  • They have been hacked
  • They send out 100’s of emails to their colleagues and didn’t send them
  • Been a victim of wire transfer fraud
  • They are getting odd bounced email messages from people they don’t know
  • They know they gave out their password online and are worried of “what is going on now”
  • Someone in their company gave out information and odd things are happening
  • They unintentionally fell for a scam and are now needing help with cleanup and ongoing training

Who doesn’t call me?

  • Those who don’t think they need security! Their old passwords are just fine.
  • People that don’t want to be preventative. Until they have been hacked and had money taken right out of their accounts. Or worse, sent 100’s of phishing emails to other colleagues.

Have security concerns? 

Check your score! Be logged into your Office 365 account https://securescore.office.com/#!/dashboard

How I can help you and your team

  • Group training for the employees
  • Private training for the administrative team
  • In a one hour consult, I go through all the settings in mailboxes, the admin control center and help setup MultiFactor Authentication and teach my clients how the Office 365 security works. Best practices for new employees, who needs their password? Who does not? How to terminate an employees access to their mailbox and all Office 365 products with your team

On-going assistance

I can help back fill your IT admin for other Office 365 sales and support. I am a very responsive technician, so if you send in a request for let’s say a terminated employee, this is an urgent request and I add you to my queue as soon as possible. I can also teach you how to term

Free Tips!

  • Setup 2step and MFA is a good start. If you need my help, I am for hire by the hour to assist.
  • Never click on links from your phone, you can’t see the hidden URL (website) on a phone
  • Never give out your password EVER online or over the phone
  • If you are the online Office 365 portal, you can see the links but they are at the bottom of the webpage
  • Hackers/Phishers/Spammers/Scammers create some sneaky emails to get you to click links. In Outlook, if you scroll your mouse over the “image” or link, you can see where the link goes. If it doesn’t match what the “request” is, then just delete the email –The hackers love using Microsoft words/Windows words, etc. Just be careful
  • If you get an email from a colleague, and it seems suspicious, call them! Never click and regret.
  • If you know how to setup your own MFA in Office 365, do it! If not, I can help. What is MFA? It’s 2 step authention and a special password for your Outlook and devices/phones. I love it!
  • If you think you’ve been hacked, check all of your mail options in the Office 365 portal. Again, If you don’t know, I will cover this in a 1 hour consult.
  • Also…check your vacation replies, forwarding and aliases! Hackers get in and area sneaky!
  • Get free email accounts for each of your social media accounts. I have one for LinkedIn and one for Facebook. Keeps the clutter out of my inbox and I can keep an eye on those accounts outside of work hours or whatever.

Use my scheduler below to get on my calendar if you want a full hour of learning, I have more to share!

SharePoint Migration

| November 12, 2017 | 0 Comments

SharePoint Migration

If your company is seeking a SharePoint Migration Expert and found this blog, please read the list below and if you want to discuss your migration, use my contact form at the bottom of this page. The company that does this work, is a referral company I work with. I am an Office 365 consultant and use many referral companies for special requests. Sometimes you are the IT tech looking for help, this is a great way to get someone to just step in and help for a project. No long term commitments!

Sometimes you are a small company, managing your Office 365 yourself and need to move accounts from one company to another. SharePoint migrations should be done by a professional company if you want all of your data and customizing migrated. If you don’t care about the customizing and permissions, etc…then I can help you migrate the data and setup on the new SharePoint site.

Services List

Services offered:  Migration of SharePoint from on-premise 2007, 2010 or 2013 to Office 365.

Standard Migration:  Includes each Site Collection with all Users, Permissions, Document Libraries, Lists, Workflows, Search, and Branding.

Non-Standard Migration:  Includes Custom features created by a developer outside of the system.  Integration to other system outside of Sharepoint.  These items would be quoted separately.

Methodology:  We examine your existing site and identify any issues that may arise during migration, and consult with you on a plan to remediate these.  We’ll also review the existing structure and make any improvement suggestions, as well as review any changes you’d like to make as part of the final product.  For sites with more than 5 Site Collections, we will setup a Staging site for your review before the final move is made.  Documentation of the sites and changes will be provided to the customer contact, along with an outline of training suggestions.

Schedule time below to discuss your migration needs, we are glad to help!