Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

How to turn off Copilot in Outlook

Lisa Hendrickson | July 7, 2026

How to turn off Copilot in Outlook

Copilot now has been enable for some licenses with Microsoft 365. If you’re not using it and want it off or disabled, here are the insructions.

This is for Classic Outlook and New Outlook.

Go to https://outlook.office365.com/

In the upper right area, there is a gear icon.
Click on that and in the settings pane on the left hand side, click on “Copilot”
and there you can toggle to “turn off Copilot”

This can take up to an hour to remove from your version of Outlook, you might want to close and reopen Outlook again.

If you need my help with this issue or any other Outlook/365 issues, use the form below to get in contact.

Please contact me via my contact form at vCita:<a href="https://www.vcita.com/v/f8aa22d1035a77d8/contact?invite=vr_cf_pb-f8aa22d1035a77d8">Contact Form for Call That Girl Tech Support</a>

Microsoft 365 Business Podcast

Lisa Hendrickson | June 28, 2026

Microsoft 365 Business Podcast

Welcome to Call That Girl’s Business & 365 Podcast. I’m Lisa Hendrickson and have been podcasting since 2011. I have had 4 different podcasts (55K downloads), all which changed due my business changing. This time around, I am focusing on sharing stories, tips and information to a wider audience: Tech saavy business owners, entrepreneurs, IT professionals, managed service providers, and Microsoft 365 administrators. Each episode will cover what’s happening now, business trends, accidental CIO tips and an Ask Lisa section.

Topics include Microsoft Outlook, Microsoft 365 administration, GoDaddy migrations, business email, Microsoft licensing, email security, DNS, Microsoft Teams, OneDrive, SharePoint, Entra ID, and practical technology advice for growing businesses. If you’re responsible for your company’s email, Microsoft 365 environment, or technology decisions, you’ll find practical conversations based on decades of hands-on consulting experience. And I hope you enjoy some light banter because technology does have some laughs, “misery loves company” and I share those stories too. Working in tech or being the CIO of your business can have it’s laughs.

The podcasts and video links for each show will be listed. You can subscribe on the podcast directly on Apple or Spotify or YouTube as well.

Podbean: https://callthatgirl.podbean.com/

Apple: https://podcasts.apple.com/us/podcast/call-that-girls-business-365-podcast/id1761264434

Spotify: https://open.spotify.com/show/3FXwYf5h5UH1tJQjMSVs1m

YouTube: https://www.youtube.com/@CallThatGirl

June 5th, 2026. In this show I discuss last week’s jobs that either took longer or had unexpected bumps in the road.

We all hope migrations go smooth but it’s learning how to get through them that makes them seamless

LinkedIn newsletter https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7306074119194779649

Call That Girl’s Newsletter https://callthatgirl.biz/keep-up-with-call-that-girl

June 28th: This week’s “Call That Girls Business and 365 Podcast”

Covers discussing moving from IMAP to Exchange, Microsoft To Google and tips for the accidental CIO.

LinkedIn newsletter https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7306074119194779649

Call That Girl’s Newsletter https://callthatgirl.biz/keep-up-with-call-that-girl

GoDaddy’s 18 bullet points post: https://callthatgirl.biz/how-to-leave-godaddy-for-microsoft-365-without-losing-email-data-or-users/

Freelance Consultant for Microsoft Outlook

Lisa Hendrickson | June 16, 2026

Freelance Consultant for Microsoft Outlook

This is exactly the work I do for clients. When I say freelance, I mean there are no long-term contracts or monthly commitments—just experienced, hourly support when you need it.

My focus is Microsoft Outlook and Microsoft 365. With more than 30 years of HelpDesk and consulting experience, I help clients troubleshoot complex Outlook and Microsoft 365 issues, integrate data across multiple platforms, and provide hands-on guidance for everything from everyday support to major transitions involving Microsoft systems.

I work with a diverse range of clients, including solo entrepreneurs, small businesses, corporate and commercial organizations, IT departments, and managed service providers (MSPs). Whether you need a quick fix, a second opinion, end-user training, or ongoing project assistance, I adapt to your needs and work at your pace.

All services are provided remotely, allowing me to assist clients throughout the United States and beyond without the delays and expense of onsite visits.

If you’re looking for an independent Microsoft Outlook consultant who can step in quickly, solve problems efficiently, and explain things in plain English, I’m here to help—without the pressure of contracts or recurring fees.

Feel free to use the form below if you’d like to schedule time for a quick chat on how I can help you.

Please contact me via my contact form at vCita:<a href="https://www.vcita.com/v/f8aa22d1035a77d8/contact?invite=vr_cf_pb-f8aa22d1035a77d8">Contact Form for Call That Girl Tech Support</a>

Can you get a refund for paid services in the future from GoDaddy if you leave GoDaddy?

Lisa Hendrickson | June 15, 2026

Can you get a refund for paid services in the future from GoDaddy if you leave GoDaddy?

Quick Answer: Yes and maybe no. This depends on a few things I have learned in from helping clients in the past. It depends on what type of agreement you have and how your Microsoft 365 licenses were purchased and the yearly committment. You need to make your decision when you call to discuss.

Three main reasons why my clients leave GoDaddy and want a refund

Lack of admin permissions, big issue if you need to work with conditional policies, Entra, cybersecurity
Cannot use more features and products, many require connectors and other permissions to use or function
Compliance and security requirements for insurance
Moving to a corporate enterprise environment, this is becoming more common as many clients are moving to a managed system. Their MSP cannot manage a GoDaddy 365 effiiciently and the clients will save money with their licensing.
Pricing, is is rare believe it or not. Most people don’t leave due to price from what I have heard, which is a good thing. I feel their pricing is fair for the bonus of being your “global administrator”
Unhappy with their support and services, this can happen. Their first level technicians are not always knowledable with advanced featurees and products in the 365 admin portal.

If you prepaid GoDaddy for Microsoft 365 services that extend into the future, you should have a busines purpose ready for your call.

To read my full article with all 18 answers, please click here https://callthatgirl.biz/how-to-leave-godaddy-for-microsoft-365-without-losing-email-data-or-users

Reminder: I am not a paid partner of either company GoDaddy or Microsoft btw. I’ve been working in IT for 30 years and have owned my own business since 2007. I’m a Microsoft Outlook Expert/365 Consultant and recently awarded MVP from Microsoft. I’m just telling you what I know based on my 19 years of experience supporting clients with email, Hosted Exchange, Exchange online and Microsoft 365 and of course, GoDaddy throughout the years. I have used AI for some of this article. I always tell my readers so they know they are not reading a long AI generated article. Enjoy and I hope this helps!

If you want to talk to my rep about transferring your GoDaddy acccount to Microsoft, or need my help with your transition, please use the form below. A 10-min consult with me will help give you more information before you start your journey.

Please contact me via my contact form at vCita:<a href="https://www.vcita.com/v/f8aa22d1035a77d8/contact?invite=vr_cf_pb-f8aa22d1035a77d8">Contact Form for Call That Girl Tech Support</a>

GoDaddy Microsoft 365 Independant Freelance Consultant

Lisa Hendrickson | June 14, 2026

GoDaddy Microsoft 365 Independant Freelance Consultant

When you are by yourself doing all your own “technical” work, it can be a lonely place when you are stuck on many calls or Google searches or even ChatGPT/Claude/Gemini lessons on how to do this transition yourself.

Please take a minute or 30 minutes to read my long article I have published about your upcoming decision to move off GoDaddy. If you feel I’m the right choice, please schedule a 10-min consultation.

I’ve spent more than 30 years helping business owners navigate email and Microsoft transitions. I’m not tied to GoDaddy, Microsoft, or any managed service provider. My job is simple: look out for your best interests and help you make the right decisions for your business. I’m your advocate and will most likely be helping you in the future as you might need your own vCIO (even 1 person businesses need one!) to help you make IT decisions that you are not familar with.

Here’s how I can help:

Transition Planning – Review your current setup, identify potential risks, and create a step-by-step migration plan before anything changes.
GoDaddy to Microsoft 365 Guidance – Walk you through the transition process, help coordinate the defederation, and make sure nothing important gets overlooked.
Liaison Services – Act as your advocate between you, Microsoft support, GoDaddy, your web developer, DNS provider, or existing IT company when multiple parties are involved.
Licensing Assistance – Help you choose the right Microsoft 365 licenses without paying for features you don’t need.
After-Care Support – Be available after the transition to answer questions, troubleshoot issues, and assist users as they adjust to the new environment.
User Follow-Up and Training – Help employees with sign-in questions, Outlook setup, mobile devices, and those inevitable “How do I do this now?” moments.
Microsoft 365 Health Checks – Review your tenant for security settings, licensing, backups, MFA, and best practices once the dust settles.
Virtual CIO (vCIO) Services – Provide ongoing strategic guidance as your business grows, helping you make smart technology decisions without the cost of a full-time IT executive.

A 10-min consult with me will help give you more information before you start your journey and save you potentially hours of confusion and stress. It took me quite awhile to learn all of this either. I asked many people for help as I have grown my business since 2007.

To read my full article with all 18 answers, please click here https://callthatgirl.biz/how-to-leave-godaddy-for-microsoft-365-without-losing-email-data-or-users

Please contact me via my contact form at vCita:<a href="https://www.vcita.com/v/f8aa22d1035a77d8/contact?invite=vr_cf_pb-f8aa22d1035a77d8">Contact Form for Call That Girl Tech Support</a>

Why do businesses outgrow GoDaddy’s Microsoft 365?

Lisa Hendrickson | June 14, 2026

Why do businesses outgrow GoDaddy’s Microsoft 365?

Quick Answer: Businesses need more than a simply managed 365 account. That’s what GoDaddy offers, no fun buttons, nothing fancy, just a child-proof portal. Which is great for so many small businesses, but then the exceptions are those large companies that started out small. The owner bought their domain at GoDaddy in the early years, used POP or IMAP and then in 2017 or so, GoDaddy started migrating mailboxes to 365 Exchange.

In fact, for many very small businesses with one to four employees, GoDaddy can be a great option. Their support is easy to reach, they help with password resets and multi-factor authentication issues, and they provide what I often call “tech insurance.” If something goes wrong, having someone to call can be worth paying a little extra. But as businesses grow, their technology needs often grow too. Many companies eventually reach a point where they need features and flexibility that GoDaddy’s simplified Microsoft 365 model wasn’t designed to provide.

Some of the most common reasons businesses outgrow GoDaddy include:

Needing full Global Administrator access to Microsoft 365.
Working with an outside IT consultant or internal IT department.
Implementing advanced security features such as Conditional Access policies.
Managing users and devices through Microsoft Entra ID.
Accessing more advanced Exchange Online administration tools.
Purchasing Microsoft 365 licenses that GoDaddy doesn’t offer.
Integrating third-party applications that require administrative permissions.
Using Microsoft compliance, retention, or security features.
Wanting direct relationships with Microsoft or a preferred CSP.
Needing greater visibility and control over their environment.

I often compare GoDaddy to training wheels. When you’re first starting out, training wheels can be incredibly helpful. They simplify things and give you confidence. But eventually, some businesses want to go faster, have more control, and decide where they’re headed without limitations. That doesn’t mean GoDaddy failed them. It simply means their business evolved. One thing I always remind clients is this: outgrowing GoDaddy isn’t a criticism of GoDaddy. It’s a sign that your business has become more sophisticated.

I’ve also advised plenty of clients to stay exactly where they are. If you’re happy with the support, don’t need advanced Microsoft 365 functionality, and have no plans to expand your technology needs, there may be no reason to move. The right decision depends on your business goals, not what everyone else on the internet says you should do. I think the biggest mistake business owners make is assuming that leaving GoDaddy automatically means things will be better. More control also means more responsibility. Before making the switch, ask yourself: “Do I truly need these advanced features, or am I simply frustrated by the price?” The answer to that question usually tells me whether someone should stay with GoDaddy or start planning their transition.

That’s all the information I know folks, this article was a lot of work and I hope you learned plenty from it!

To read my full article with all 18 answers, please click here https://callthatgirl.biz/how-to-leave-godaddy-for-microsoft-365-without-losing-email-data-or-users

Please contact me via my contact form at vCita:<a href="https://www.vcita.com/v/f8aa22d1035a77d8/contact?invite=vr_cf_pb-f8aa22d1035a77d8">Contact Form for Call That Girl Tech Support</a>

New Outlook Posts

How to turn off Copilot in Outlook

How to turn off Copilot in Outlook Copilot now has been enable for some licenses with Microsoft 365. If you’re not using it and want it off or disabled, here are the insructions. This is for Classic Outlook and New Outlook. Go to https://outlook.office365.com/ In the upper right area, there is a gear icon. Click […]

Lisa Hendrickson | July 7, 2026

Technicians Guide For Mastering New Outlook

Hi folks, I’m Lisa Hendrickson and I wrote up this article just for technicians and “tech savvy” users to learn about New Outlook. This is not your ordinary read, it’s more of a “How-To” on all the technical requirements of New Outlook. What I cover is mostly everything you need to know on how to […]

Lisa Hendrickson | June 7, 2026

Why is Outlook Exchange Is Not Connecting

Why is Outlook Exchange Is Not Connecting Quick Answer:Outlook with an Exchange account connected, it might not connect for many reasons. Fixing it could be a bit of work for you figure out but below is the list I cover during my onboarding apppointments. Hi folks, this is one of my top Outlook calls (IMAP […]

Lisa Hendrickson | June 2, 2026

Why is Outlook IMAP not syncing?

Why is Outlook IMAP not syncing? Fix Outlook Email, Calendar, Contacts, and Microsoft 365 Sync Problems –>Quick Answer:Outlook may stop syncing because of OST corruption with IMAP or Exchange, damaged Outlook profiles, Microsoft 365 or App Password authentication failures, Gmail IMAP delays, iCloud conflicts, VPN interruptions, antivirus filtering, or Exchange Server connection issues. Hi folks, […]

Lisa Hendrickson | May 30, 2026

Why is Outlook not syncing?

Why is Outlook not syncing? Fix Outlook Email, Calendar, Contacts, and Microsoft 365 Sync Problems –>Quick Answer:Outlook may stop syncing because of OST corruption with IMAP or Exchange, damaged Outlook profiles, Microsoft 365 or App Password authentication failures, Gmail IMAP delays, iCloud conflicts, VPN interruptions, antivirus filtering, or Exchange Server connection issues. Hi folks, this is […]

Lisa Hendrickson | May 30, 2026

SMTP error from remote mail server after pipelined MAIL

SMTP error from remote mail server after pipelined MAIL If you are online searching for this error and figuring out how to resolve it, first I’ll say “I’ve never seen this before” and that is rare in my business. From what I know about email delivery errors in the past, I’m going with spoofing. I […]

Lisa Hendrickson | May 26, 2026

Pinning sticky notes on the side bar of New Outlook

Pinning sticky notes on the side bar of New Outlook Hi folks, the sticky notes or “notes” in Microsoft Exchange, Outlook.com and older MSN accounts is not available to be pinned on the side anymore. What you can do is find the “notes” in your mailbox and right click on the 3 dots and click […]

Lisa Hendrickson | May 13, 2026

Pinning sticky notes on the side bar of OWA

Pinning sticky notes on the side bar of OWA Hi folks, the sticky notes or “notes” in Microsoft Exchange, Outlook.com and older MSN accounts is not available to be pinned on the side anymore. What you can do is find the “notes” in your mailbox and right click on the 3 dots and click “add […]

Lisa Hendrickson | May 13, 2026

PPE Hosted tried to deliver your email message

PPE Hosted tried to deliver your email message The rest of the message is below, but if you’re getting this in a bounce back message when you email Google and have Microsoft Exchange with GoDaddy, or are emailing someone on Exchange and the email is going to junk. What helped my last client to get […]

Lisa Hendrickson | May 12, 2026

Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened

Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened This can be a snaggy error to fix. I have seen this error for years with Microsoft Exchange. Lately the fix for me has been to delete the 16,454 KB size file in the app data folder. Usually I […]

Lisa Hendrickson | May 7, 2026

Why is New Outlook Slow to Sync

Why is New Outlook Slow to Sync New Outlook is still new to a lot of people and while it’s fast…it can still be sluggish. Below is a list of things I look at when I help clients. I go through most of these during the onboarding of our first appointment and can figure out […]

Lisa Hendrickson | May 5, 2026

Why is Outlook Slow to Sync

Why is Outlook Slow to Sync Outlook Classic can be slow to synch for many reasons, below are the top things I look for when I help a client. As an expert in Outlook Classic, I go through most of these during the onboarding of our first appointment and can figure out the problem quickly. […]

Lisa Hendrickson | May 4, 2026

Why is Outlook search not working?

Why is Outlook search not working? Good question! Here are some answers in a bullet form (created by me not AI) and how to fix at the end! BONUS: New Outlook included! Outlook Classic Too much email Added a new PST file and it’s not done indexing Set up a new PC and Outlook isn’t […]

Lisa Hendrickson | May 3, 2026

iCloud for Windows not synching with New Outlook

iCloud for Windows not synching with New Outlook If you have iCloud for Windows set up in New Outlook, you might notice a synching delay. I just helped a client who called me back to let me know about this. I told him that iCloud on the browser and phone update automatically but there might […]

Lisa Hendrickson | April 29, 2026

How to block junk or spam in Microsoft 365 from never hitting your inbox or junk folder

How to block junk or spam in Microsoft 365 from never hitting your inbox or junk folder In Exchange admin in Microsoft 365, you can setup server rules that will block emails so it doesn’t even hit your junk mail. I watch my junk mail folder like a hawk as sometimes my clients emails will […]

Lisa Hendrickson | April 16, 2026

New Outlook Stuck On Loading People

New Outlook Stuck On Loading People If you launch New Outlook and you click on the people icon and see the “loading people” loop, you can remove the account from New Outlook and add it back in. Something with the account is not connected correctly. Usually based on an update from Gmail or Windows or […]

Lisa Hendrickson | April 16, 2026

Outlook setup for iCloud for Windows Error

Outlook setup for iCloud for Windows Error This error is not the actual problem on why your iCloud for Windows software won’t setup Outlook. The real problem is that your Outlook profile doesn’t have a PST or a Microsoft Exchange account setup in the profile. Here is how you can fix this and get your […]

Lisa Hendrickson | February 18, 2026

Network Solutions Migration Help

Network Solutions Migration Help I’m starting to get many calls from folks about needing help leaving Network Solutions (NS) as an email provider. As NS only offers email through a POP or IMAP account, my Outlook clients have local calendars and contacts and need help setting up 365 accounts and migrating all the data to […]

Lisa Hendrickson | February 18, 2026

New Outlook Features for Gmail Users

New Outlook Features for Gmail Users Just like my post last week about amazing changes coming ahead for Outlook Classic users, the Gmail crowd gets it’s own post. I have come up with a nice list of changes they will enjoy, or so I think anyway. This comes from the clients asking questions such as […]

Lisa Hendrickson | February 17, 2026

New Outlook Cannot Add a New Email Without a Microsoft License

New Outlook Cannot Add a New Email Without a Microsoft License This is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would […]

Lisa Hendrickson | February 16, 2026

Microsoft Access not emailing from New Outlook

Microsoft Access not emailing from New Outlook I helped a client this past week and we could not get MS Access to email from New Outlook. The client really loves New Outlook so I created a solution for him that works but not through New Outlook. I launched Outlook Classic, pinnned to his task bar. […]

Lisa Hendrickson | February 15, 2026

How many PST files can you add to New Outlook

How many PST files can you add to New Outlook Question that live rent free in my head 😂 Back when I was doing all my first round testing of the technical limits of New Outlook, adding in PSTs was not available. Today I helped a client and his request was “I want to use […]

Lisa Hendrickson | February 12, 2026

Where are the DNS records located in Wix

Where are the DNS records located in Wix I titled this exactly what I was searching for and could not find it so I thought I’d share. I used the search area in Wix, typed in MX and it took me to this link. You can click on the 3 dots at the far right […]

Lisa Hendrickson | February 6, 2026

New Outlook Podcast Show #7 Tips on How to quit ChatGPT for Microsoft Copilot

Hi Folks! Teresa Cyrus joined me this week to discuss the hot topic “How to quit ChatGPT for Microsoft Copilot”. In the podcast we discuss how we use AI and how we are moving over to Copilot. Many good examples on things we search for that are easy to change for Copilot. Direct link to […]

Lisa Hendrickson | February 1, 2026

Google WorkSpace Sync For Contacts Stopped Working with Outlook Desktop

Google WorkSpace Sync For Contacts Stopped Working with Outlook Desktop This is a known issue and has been a trending issue for many months now. Many online articles will point you to turning off contacts in the sync settings but for my clients, that wasn’t a good option as they need their contacts to be […]

Lisa Hendrickson | January 17, 2026

Microsoft Teams button missing from Outlook Classic Desktop Calendar

Microsoft Teams button missing from Outlook Classic Desktop Calendar Common problem these days. Microsoft offered Teams to anyone awhile back, so many of my clients have found they can use it to attend meetings but to schedule meetings, it’s not functioning in the app or in Outlook Classic calendar. The reason is that they are […]

Lisa Hendrickson | January 16, 2026

iCloud encountered an error while trying to connect to the server

iCloud encountered an error while trying to connect to the server I’ve seen this error now a few times. Each time, different ways to resolve it. For this client, it was resolved by removing McAfee and web extensions. The web extension was causing it not to connect and while it might seem odd, most antiviruses […]

Lisa Hendrickson | January 16, 2026

iCloud for Windows not showing step 5 to set up calendars and contacts in Outlook

iCloud for Windows not showing step 5 to set up calendars and contacts in Outlook This is a snaggy error. I troubleshoot iCloud and Windows often and finally after two hours of working every angle, I figured out why step 5 was not showing up. The client got an error log that said something about […]

Lisa Hendrickson | January 16, 2026

How to Fix the Outlook Desktop “Just a Moment” Loop After MFA Setup

How to Fix the Outlook Desktop “Just a Moment” Loop After MFA Setup I had a client call in, his Outlook desktop would pop up a window to login, put in his password, then MFA and then just sit and spin in a loop. Would not connect Exchange to Outlook. After reviewing a few things […]

Lisa Hendrickson | January 16, 2026

Microsoft Outlook Exchange and DNS Records Explained

Microsoft Outlook Exchange and DNS Records Explained I’m not a DNS expert, but here is my story for today. Before I start, what you really need to know is at the end of the article. Feel free to read this article if you enjoy storytelling. Most of us in IT have heard the joke: “It’s […]

Lisa Hendrickson | December 29, 2025

Something Went Wrong We ran into an error – Microsoft.Exchange.Data.Directory.ADDriverStoreAccessNonLocalException

Something Went Wrong We ran into an error – Microsoft.Exchange.Data.Directory.ADDriverStoreAccessNonLocalException I came across this error trying to launch New Outlook for a client. After reviewing, the typical searches online were already tried and failed, so I read deeper and found that this fix works. Go to this folder in File Explorer: You can delete the […]

Lisa Hendrickson | December 26, 2025

Outlook Not Sending Emails? Your VPN Might Be the Problem

Outlook Not Sending Emails? Your VPN Might Be the Problem I’m not a VPN expert: But here’s my story today. Many of my clients are calling in with oddball problems with Outlook and programs needing the internet. For the past few months, the #1 suspect is VPN and very strong firewalls. McAfee, Norton and Malwarebytes […]

Lisa Hendrickson | December 18, 2025

GoDaddy Microsoft 365 Pros and Cons: What Small Businesses Need to Know

GoDaddy Microsoft 365 Pros and Cons: What Small Businesses Need to Know This article is for solo business owners and small companies who are considering GoDaddy, are current GoDaddy customers, or are thinking about leaving GoDaddy’s Microsoft 365 management. Take note: if you are currently using GoDaddy for basic email and Office and everything is […]

Lisa Hendrickson | December 16, 2025

Eight Mailboxes in Outlook: What’s Really Causing the Slowdown

Eight Mailboxes in Outlook: What’s Really Causing the Slowdown Believe it or not, many of my clients have eight or more email accounts in Outlook. When I take on these clients, I know they are super users of Outlook. Meaning, they usually know a lot about their accounts and profile set up. One thing they […]

Lisa Hendrickson | December 10, 2025

iCloud encountered an error while trying to connect to server

iCloud encountered an error while trying to connect to server Hi folks, I help clients often with iCloud and Outlook set up and this error is not a common one. My troubleshooting list didn’t solve it, so I had to offer the client a few options. One was removing McAfee. While they really enjoyed using […]

Lisa Hendrickson | November 26, 2025

iCloud Connection Error

iCloud Connection Error Hi folks, I help clients often with iCloud and Outlook set up and this error is not a common one. My troubleshooting list didn’t solve it, so I had to offer the client a few options. One was removing McAfee. While they really enjoyed using McAfee, it was the culprit. Once he […]

Lisa Hendrickson | November 26, 2025

How to change the order of accounts in New Outlook

How to change the order of accounts in New Outlook Hi folks! When I first started doing articles about New Outlook, there were so many things we could not change and the order of accounts was one of them. Now you can go to the settings in New […]

Lisa Hendrickson | October 27, 2025

Microsoft Error: Your account has been locked Outlook.com

Your account has been locked Outlook.com I have seen this error before with new Outlook.com accounts, it’s very odd but it kicks in sometimes after you just set up a new Outlook.com account and then set up in Outlook Classic. Usually it happens the same day or next day. If you’re not seeing email delivering […]

Lisa Hendrickson | October 14, 2025

Microsoft Error: Your account has been locked Outlook.com

Lisa Hendrickson | October 4, 2025

New Outlook Error This message could not be sent

This message could not be sent Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator. Your message did not reach some or all of the intended recipients. Too long/didn’t read: The above content is all with this […]

Lisa Hendrickson | October 4, 2025