New Outlook Error 080073cf8 New Outlook would not launch, so I tried to uninstall it, But it didn’t uninstall. It would not no matter what I tried. I got the error “You cannot uninstall Outlook” as well. Quick Answer on how I fixed it I typed this in the run line %localappdata%\Microsoft Deleted the OLK […]
Author Archive: Lisa Hendrickson
Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
How much does an Outlook Expert Charge per Hour?
I get asked this question here and there, so I thought I’d make an article telling you about my expert level rates and why I charge more than general technical support folks. I have seen other experts in the Microsoft world charge more than me, so I might be on the low end.
Back in 2013, I finally closed all my stores, laid off all my employees and decided to give it a go online as Microsoft Outlook Expert. In 2010, one of my blog posts hit high for “Outlook Expert” and I was already getting a lot of Outlook calls nationally, even though I was based out of Minnesota. I knew remote software, iPhones and all email platforms, so I was ready to launch out.
My hourly rate was $99 an hour. Most requests were 1.5 hours up to many hours if I was doing an Exchange migration. Every year since 2013, I had to raise my rates due to others in my field doing general Outlook work were also raising their rates. I also had trained myself more each year and expanded my skill set to know more and more. When Office 365 came out, I had to learn all of those products and since I knew Windows as well, I could support so much for the clients.
In 2020, I knew I was peaking and was afraid to go over $200 an hour and didn’t think I would book appointments. But I did, I went to $225 actually and sat comfy at that rate for a year. Then in 2021, I went to $240. That was the comfy rate for many years. I did end up going higher for 365 projects to $299 an hour.
Now in 2026, I’m at $299 an hour for all work. And here is why:
Most of my requests are not just one call. Sometimes it’s many calls due to downloading time, uploading time, waiting on DNS, calls to vendors, waiting for propagation, murphy’s law issues, you know, just anything about these days can make an appointment go into a few appointments. Then, I have to research new problems some times.
Also, I resolve almost every single that comes my way. Either by me resolving it, or referring it out, or calling Microsoft/vendors. I rarely just say “it’s not fixable”. All technology has a solution somehow.
I don’t waste hours of time figuring out an issue, I will either fix it, or refer it. Some requests end up not being in my wheelhouse and I have to refer it, or it’s not a service I support anymore. I dropped OneDrive support because it was getting to be too much time to repair and same for contacts clean up. I do have a referral for the requests not in my wheelhouse.
So as an expert tech, I have solutions, that’s why it’s worth paying an expert to get things figured out. Sometimes your own IT tech can handle some of the work making it more affordable, sometimes you can finish up things on your own. Either way, I try to make each appointment with my clients a great experience.
To close, I’m also fast. With my rate per hour, you should hope I’m fast. Fast to diagnose, figure out what solutions are for you and fast to get things done. Some of my clients say “you’re going too fast” as they want to keep up with the work I’m doing. I will go slower if it’s something you need to learn or do on your own but I’m happy as a clam flying that mouse around doing the this and that’s to get you fixed up. But I do have some tech savvy clients that want to watch and learn, so I talk to them more in a technical manner and they seem to enjoy that experience.
If I’m in your budget, feel free to reach out. You can use the contact form below.
New Outlook Error 080073cf8
New Outlook Error 080073cf8
New Outlook would not launch, so I tried to uninstall it, But it didn’t uninstall. It would not no matter what I tried. I got the error “You cannot uninstall Outlook” as well.
Quick Answer on how I fixed it
- I typed this in the run line
%localappdata%\Microsoft - Deleted the OLK folder, rebooted and installed New Outlook again from the store, it launched just fine.
If you need my help, please use the contact form below. New Outlook can be challenging to repair sometimes.
Be careful when using Ai to fix your own Outlook and 365 issues
Hi folks, I believe you found this post from my newsletter or from my blogs while you’re out searching for help. Many people are now coming to my site from Ai sources and I love that! AI is an amazing troubleshooting assistant. And I use ChatGPT every day, it’s so helpful for me but with marketing. But, I rarely use Ai to troubleshoot problems, very rarely and only when I am in a deep dive on a very difficult problem. What I do is put in all my information and then read the summaries and since I know Outlook very well, I can assess if that will help or not. But AI doesn’t have to deal with the consequences if the fix goes sideways, you do. Before deleting data, changing DNS, running PowerShell or changing Microsoft 365 security settings, make sure you understand exactly what you’re changing. I am always preventative and tell you what can happen, why we need to backup, what can change, anything important. My favorite line is “A client being told to hack the registry by Ai trying to fix a problem is like me trying to give myself a root canal. Not happening”
If you need my help, please use the form below to get in contact. Or email lisa@callthatgirl.biz or call 612-865-4475
Here are my 10 things to be careful with when using Ai to fix your own issues: (and yes, Ai knows my work well, so it created this list, with my approval of course)
Top 10 Things to Be Careful About When Using AI to Fix Tech Problems
- Deleting Outlook PST, OST, or other data files
AI may suggest deleting or recreating a file to fix Outlook. Before deleting anything, make sure you know what the file contains and whether the data exists somewhere else. A PST, in particular, can contain the only copy of older email. Quick Answer: Back up anything before doing anything. - Changing Microsoft 365 security settings
Be extremely careful when AI tells you to change MFA, Conditional Access, authentication methods, security defaults, Entra ID settings, or admin roles. One wrong change can potentially lock you out and me out too maybe. I can only fix problems if I can log in. Quick Answer: Do you have a backdoor account if the main account can’t get in? This is how I can help. - Changing DNS records
MX, SPF, DKIM, DMARC, CNAME and other DNS records affect important services. Don’t blindly replace or delete records because AI says they’re wrong. A bad DNS change can cause email delivery failures or other services to stop working. Ai doesn’t know what you really have going on with your accounts, other emails connected, other domains connected, aliases, licenses, etc. Quick Answer: So be careful, I can help here if you need it. - Running PowerShell commands you don’t understand
AI can produce very convincing PowerShell commands. Before running one, understand exactly what it changes, especially commands affecting Exchange Online, Entra ID, mailboxes, permissions, retention or users. Quick Answer: I don’t even know how to run PowerShell and have never needed to run it, so you should probably not ever need to use it either. It’s not for everyone, it’s for experienced technicians in my opinion. - Deleting Outlook profiles or removing accounts
“Remove the account and add it back” is common troubleshooting advice. Sometimes that’s appropriate—but first determine where the user’s data, contacts, calendars and archives are actually stored. Quick Answer: Ai might help here with the list of things to do, but I don’t delete profiles EVER. Save that information as the new profile might not capture it and if you delete, there is no going back usually. - Uninstalling or resetting Microsoft Office
Repairing or reinstalling Office can help with certain problems, but it shouldn’t automatically be Step #1. It can also introduce additional issues while doing nothing about a problem that’s actually caused by the Outlook profile, Windows profile, Exchange, add-ins or Microsoft 365. Quick Answer: I rarely reinstall Office for Outlook issues, synching, opening and other issues are other problems typically. - Changing registry settings
If AI gives you a registry path and says, “Change this value,” don’t assume it’s safe. Registry changes can affect Outlook, Office and Windows behavior, and AI may provide instructions that are outdated or inappropriate for your particular version. Quick Answer: Most people think that expanding the size of a PST to 100 gigs will solve a problem, I tend to focus on longer term solutions. The Reg fix will only last so long and can be a complete disaster later on. - Following instructions for the wrong Outlook
This is a BIG one now. Classic Outlook and New Outlook are different products. Instructions for Classic Outlook may not apply to New Outlook, and menus/settings can also vary between Microsoft 365 versions. Quick Answer: New Outlook is still so new that many searches on the internet aren’t updated quite yet. I have seen a lot of issues with New Outlook and have to reverse clients back to Outlook Classic due to performance. - Assuming AI understands your entire environment
AI only knows what you’ve told it. It doesn’t automatically know your Microsoft 365 tenant configuration, licenses, DNS provider, Exchange configuration, security policies, third-party filtering, backups or how your company is set up. One missing detail can completely change the correct troubleshooting path. Quick Answer: Many important factors are missed and it’s due to just the end user not knowing potentially.Example: Ai would never know if you’re using a 3rd party app that broke your Outlook or if you got hacked - Making changes without a backup or rollback plan
This is probably the biggest lesson. Before I make a potentially destructive change for a client, I want to know: What am I changing? What could it affect? Can I undo it? Is the client’s data protected first? AI troubleshooting should follow the same rule. Quick Answer: I almost never do a system restore anymore to fix Outlook issues. In fact, it’s been years.
SPF DKIM and DMARC Help for for Small Business Microsoft 365
SPF, DKIM, and DMARC Help for for Small Business Microsoft 365
Clients often call me to help with these DNS records as they can be complicated to figure out, and if you update them wrong…it could delay your email to work correctly.
I offer by the hour, no contract consulting for small business clients using Microsoft 365.
If you need help, please use the form below to get in contact.
I can help review and troubleshoot:
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- Microsoft 365 SPF records
- DKIM setup and activation
- DMARC records and policies
- Multiple services sending from one domain
- Duplicate or conflicting SPF records
- Email marketing authentication
- Domain and DNS configuration errors
How to view all email accounts in one inbox in New Outlook
How to view all email accounts in one inbox in New Outlook
Pretty easy to view, just do this in your New Outlook
- Click on View
- View settings
- Folder pane
- Show all accounts/then check the box to view all accounts in one place
Microsoft 365 Account Hacked What to Do Immediately
Microsoft 365 Account Hacked What to Do Immediately
Quick answer: read this entire blog post and if you need my help, use the form below to get in contact. Take note: Always have a second global admin account to back you up!
How you can tell you were hacked:
- Email not delivering
- People saying they didn’t get your email or calling as they haven’t heard from you
- Weird inbox behavior
- Your emails are missing from inbox
- Your sent email are missing too
- Unexpected password changes
- Strange sent messages
- Unfamiliar MFA prompts, new inbox rules, forwarding, or clients receiving fake invoices.
First thing I would do: (and if you need my help, use the form below to get in touch. I have same day appts available to help)
- Look at your RSS feeds or conversation history folder and see if you find missing emails there, if so, most likely you have been hacked.
- Log into your 365 account as admin, if you aren’t sure if you are admin, you should see this page admin.cloud.microsoft if you are
- If you can’t see that page, then someone else is managing your 365 Admin account. Contact them to help with this request.
- If you are the only admin and only have one account, then I recommend that you quickly make a second account and secure it so you can log in if you get locked out
- Review your online sign on activity through Identity in Entra
- Review your security settings/make sure all are yours
- Log into your OWA online, look at all the rules. Hackers make rules with dots…or no name at all. Remove them all
- Look for forwarding/rare these days as it flags you and the hackers don’t like that
- Look at out of office/be sure there is none set up that you didn’t want
- Check your restricted account status, you might be locked out from emailing
- After reviewing and have a second global admin account setup, then I would reset the password
- You can also sign out all accounts at that point as well.