RSSCategory: Outlook Support

Setup a Google Workspace Sync User is missing in Windows search

| January 1, 2025

Setup a Google Workspace Sync User is missing in Windows search

This is a known issue, it can be caused from a few issues: Windows update, Google updates, Office updates. I’ve helped a couple of clients now and their old Google Workspace profile in Outlook got corrupted and changed all accounts to IMAP only. I went to look for the Google Workspace Sync User in Windows search and it was gone, so I did the usual repair work and reinstalled. That still didn’t bring up the setup user option.

I found a trick that worked for my user, you can launch a new Google Workspace profile by going to the “profileeditor”

C:\Program Files\Google\Google Apps Sync\profileeditor.exe

That should work, if not….then contact Google support. This is becoming an issue as I said, 3rd client I’ve had their Google Workspace not launch.

If you want my help, please use the form below to get in contact.

Where are the quick steps in New Outlook

| December 29, 2024

Where are the quick steps in New Outlook

New Outlook does not have the feature in the standard view, so you will need to change the view. Good news for Microsoft Exchange and Outlook.com users, it should have migrated over nicely for you. POP/PST and IMAP users might have to make a new quick step.

In New Outlook, you need to change your view to “classic view”

Click on “View’ in the top navigation bar

Click on “Layout”

Click on “Ribbon”

Change to “Classic View”

Click on the “Home” tab and you will see the quick steps again and can use it for your emails to go to folders.

If you need my help with this or any other New Outlook issue, please use the form below to get in contact.

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How to make a rule in New Outlook

| December 29, 2024

How to make a rule in New Outlook

In New Outlook, to make a rule:

  • Click on the gear in the upper right corner
  • Mail
  • Rules
  • Select the account you want to make the rule for
  • Then create a rule
  • Test it
  • See it if works in your New Outlook/phone/webmail

If you need my help,  with finding old rules in Classic Outlook, please reach out using the contact form below.

 

Rules are missing in New Outlook

| December 29, 2024

Rules are missing in New Outlook

If you are new to “New Outlook” and just switched from Classic to New, then your rules are possibly in the classic Outlook profile and not stored on a server. The New Outlook only works with the email server of your email hosting company.

Example: If you have a Microsoft Business Exchange server or Microsoft Outlook/Hotmail, MSN email then your rules should be on the server.

Example of emails that have local rules setup: POP/PST and IMAP. Some IMAP email rules will work if you have them setup on the email server but most folks use local rules in Outlook.

If you have access to the old rules in classic Outlook, then you can export them and import them into a new server only in classic Outlook. And the bad news, it most likely won’t work well. I’m going to recommend you make the rules on the server from now. Rules do work in the New Outlook but it depends on your email host. You might want to try first.

In New Outlook, to make a rule:

  • Click on the gear in the upper right corner
  • Mail
  • Rules
  • Select the account you want to make the rule for
  • Then create a rule
  • Test it
  • See it if works in your New Outlook/phone/webmail

If it does, then you are good to go! If not, then your email host might not allow rules from New Outlook. Try making a rule/filter on the webmail side and then it might work in New Outlook

If you need my help, please reach out using the contact form below.

 

New Outlook Migration

| December 27, 2024

New Outlook Migration

Hi folks, this is the form I’m asking all my clients to fill out before the schedule a 10 min consult or their onboarding appt. This form has a lot of details I need to know, if you don’t feel comfortable adding any information to the form no worries, please just let me know during the time we have together. I ask for this information so I know what you let you know during our appointment. New Outlook has a lot of configuration changes from Classic Outlook and I’d rather know up front what you have/need so I can set it up correctly or know what issues I will have during your migration.

New Outlook Migration

Please fill out this form with as much information as you can. The rest I can get during the onboarding.

Name
Address
How many email accounts do you have?(Required)
Do you have a Microsoft Business Exchange account?
Do you have a personal/family Microsoft account?
What type of smart phone do you have?
Please tell me if you're synching your contacts and calendar with your desktop Classic Outlook and your phone. Let me know what software you are using: 3rd party software, iCloud, iTunes, Gsyncit, Companion link, etc
Are you using the Outlook app on your iPhone or Android
I need to know this so I can figure out if you're going to have an issue with the New Outlook
Does your calendar/contacts have (This Computer Only) next to the calendar?
Are you using a CRM product?
Are you still using POP/PST files in your Classic Outlook?
What type of client are you?
Please type in all the domains here
Do you use a lot of custom features in Classic Outlook?

 

 

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SOLVED: Outlook Error 0x800CCC0E

| December 21, 2024

Outlook Error 0x800CCC0E

This is an error I got when I was helping a client setup a Gmail account in her Outlook. When it won’t connect, I do a series of things to get it working. See list below. Then if these fail, it’s usually McAfee. You have to run the McAfee removal tool, just uninstalling it does not work. This might not work for you but removing McAfee is a good first attempt, then try the rest. It’s so buggy with Outlook and it’s deeply embedded firewall. Microsoft and Google are fighting with this all the time, very hard to keep up with.

Things to try

Turn on “less apps” in Google security
Be sure 2-step is on in Google security
You can setup an app password but the new Microsoft connector doesn’t need it
Uninstall McAfee/Run the full removal software
Disconnect the current Microsoft connectors in Google security
Verify all Office and Windows updates are current

Outlook will maybe have a sign in prompt after doing all this, then you can “sign in” and it might not take the first time, relaunch Outlook and it should work.

If you need my help, use the form below to get in contact.

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