Starbucks Thank You Card 
Category: Outlook Support
HP Officejet Pro 9120e series will only scan to New Outlook
HP Officejet Pro 9120e series will only scan to New Outlook
Oof this was a fun job to figure out! Client called and said her new HP printer would only scan to New Outlook. I figured something was up so I did all my troubleshooting, and after not finding any options to change to old or classic Outlook, we called HP. I got two different people who frankly didn’t know what was going on. I decided to train my client on how to use the Windows Fax and Scan in her computer and it scanned perfect and used the “forward to email” option that opened her classic Outlook.
This is all I have for you, if you know of a workaround, please let me know, otherwise below are the notes to get around it. If this is a dealbreaker for you, you can use New Outlook, call HP and complain to see if they found a patch for this (the patch they offered us, did NOT work btw), or return it and get another printer that does print to old or classic Outlook.
How to find and use the Windows Fax and Scan app:
- Go to your search at the bottom of your task bar and search “Scan”
- You should see a pop up for “Windows Fax and Scan”
- Launch the app and then if you plan on using it often, in the task bar right click on it and pin to task bar.
- Then scan and the image will show up, you can click on it and then click on the “forward to email” button.
If you need my help, please use the contact form below. Thanks! ~Lisa
FIXED: HP Officejet Pro 9120e series will not scan to old or classic Outlook
HP Officejet Pro 9120e series will not scan to old or classic Outlook
Oof this was a fun job to figure out! Client called and said her new HP printer would only scan to New Outlook. I figured something was up so I did all my troubleshooting, and after not finding any options to change to old or classic Outlook, we called HP. I got two different people who frankly didn’t know what was going on. I decided to train my client on how to use the Windows Fax and Scan in her computer and it scanned perfect and used the “forward to email” option that opened her classic Outlook.
This is all I have for you, if you know of a workaround, please let me know, otherwise below are the notes to get around it. If this is a dealbreaker for you, you can use New Outlook, call HP and complain to see if they found a patch for this (the patch they offered us, did NOT work btw), or return it and get another printer that does print to old or classic Outlook.
How to find and use the Windows Fax and Scan app:
- Go to your search at the bottom of your task bar and search “Scan”
- You should see a pop up for “Windows Fax and Scan”
- Launch the app and then if you plan on using it often, in the task bar right click on it and pin to task bar.
- Then scan and the image will show up, you can click on it and then click on the “forward to email” button.
If you need my help, please use the contact form below. Thanks! ~Lisa
Lisa’s book launch party RSVP
Hi B’s! this is a pre-RSVP! Then venue just wants to know an approx number of people wanting to attend.
So far, not exact date or time, I am hoping for May 3 during the afternoon. Restaurant in NYC.
RSVP
Outlook Meeting Invites Not Showing in Inbox After Accepting
Outlook Meeting Invites Not Showing in Inbox After Accepting
Client called with this odd problem. Never seen it before and so I did some research and I found this wsa solved by a contributor in the Microsoft Forums. As I’m an active contributor as well, I like to share answers. Here is her answer and it did work for my client. I actually changed his view by going to the reading pane and changed it from right side to bottom and that did it, it’s the same as what Kim said pretty much.
“In my email, the view setting was set to compact. For some reason, compact view would not allow meeting invites to show up in my email, only via Teams app. Resetting my view setting in my inbox fixed the issue”
Credit: Kim LeBaron on MS forums https://answers.microsoft.com/en-us/outlook_com/forum/all/meeting-invite-not-showing-in-inbox/8d2efde4-93f2-4c73-b6e7-c47c1ef5430b?page=3
If you need my help with any Outlook or 365 issues, please get in contact using the form below
Technology Support for Senior Executives
Technology Support for Senior Executives
Use the form below to get in contact and find out if I can help
Tech Support for Retired Business Executives
Tech Support for Retired Business Executives
My name is Lisa Hendrickson and I’m an experienced 30 year veteran supporting corporate, small business and work from home end users. Since I run my own business, I have the advantage of exploring learning everything that comes my way. Most of my wizardary comes from clients requesting things I didn’t think I could make happen, so I learned how to use all the main platforms, get them to synch, learn what doesn’t work and configure sytems for just about anyone. Guess who loves my support the most? You. The retired business executive (RBE). Most of you have been using Outlook since it was launched in the 1990’s and now continue to want to use it for your personal life. Being a RBE, you want to get up in the morning and sit at your computer and do your morning email catching up, you want to view your calendar, add appointments and still continue your usual routine of what you used to do, manage your day. The flexibility of leaving and having it all on your phone is how it should be.
In the past few years, I have noticed more RBE’s calling, they want what they had in corporate, a seamless perfect setup for their Outlook/computers to sync with their phones. Email, contacts, calendar, tasks, notes and data from their computer. All RBE’s have different emails, too many emails, confusing contacts on their phones, want shared family iCloud calendars, Gmail, Yahoo, AOL, you know it, I’ve seen it all.
They also want a reliable person to call when they have issues, and that’s where I come in. I can help configure everything how you want it and then offer on-going support for the future. Not many businesses offer the services and support I have.
Below is a list of services most of my RBE’s call for and then what they want support with in the future
- Understanding Outlook
- Setup Outlook to sync with phone
- Clean up old accounts that you don’t need
- Explain Microsoft accounts
- Microsoft Windows help
- Microsoft Office help
- Microsoft Office licensing
- iCloud/iPhone
- Android/Outlook app
- Personal training
- Inbox management
- Prepare for the New Outlook
How my support works
- You can schedule a 15-min appointment, 30-min appointment or 1-hour appointment on my online calendar.
- For emergencies, you can call me. I have enough openings during the day to help on quick emergencies
- For night and weekends, I do charge a higher fee but will help if it’s urgent.
Use the form below to get in contact and find out if I can help
