Category: Outlook SupportMany of my clients hire me to fix one or two issues, then they ask if I can do on-going support. Below is a full list of my core services, but if you have something off this list, just ask!
You can buy a 2-hour ticket for $480 and then use the time in 15 or 30-min increments, or a full hour if you need.
Email and Inbox Management
Technical Setup, Migrations, and Administration
Calendar, Task, and Time Management
Training, Consulting, and Strategic Support
Helped a client today with their Microsoft Word/Copilot issue. They were not able to use Word as they were used to, so I turned off the Copilot. Here is how to do that.
Open Word
Go to “File” In the upper left corner of Word
Go down to “Options” in the left side blade of Word
In Options, you will see “Copilot” in the left side blade of that window.
Uncheck the box for “Enable Copilot”
I’m guessing an update add this, not sure. It’s on mine but not checked. If you need help with this or anything else 365 related, please use the form
below to get in contact.
Take note: You will need a Business 365 Exchange account to add this app.
To add this app, open New Outlook and find “apps” on the left side of the window
“Add Apps”
Search “Zoom” and you should “Zoom for Outlook Extensions”
Click on it and hit “Open”
If successful, it will say “Start using Zoom for Outlook Extension”
Hit “Got it” and close that window
Create a new event in New Outlook and you should see the Zoom app
If you need my help with New Outlook, Classic Outlook or any 365, use the contact form below.
Want even more information or use other social media/communities?
This is a known issue, it can be caused from a few issues: Windows update, Google updates, Office updates. I’ve helped a couple of clients now and their old Google Workspace profile in Outlook got corrupted and changed all accounts to IMAP only. I went to look for the Google Workspace Sync User in Windows search and it was gone, so I did the usual repair work and reinstalled. That still didn’t bring up the setup user option.
I found a trick that worked for my user, you can launch a new Google Workspace profile by going to the “profileeditor”
C:\Program Files\Google\Google Apps Sync\profileeditor.exe
That should work, if not….then contact Google support. This is becoming an issue as I said, 3rd client I’ve had their Google Workspace not launch.
If you want my help, please use the form below to get in contact.
This is an error I got when I was helping a client setup a Gmail account in her Outlook. When it won’t connect, I do a series of things to get it working. See list below. Then if these fail, it’s usually McAfee. You have to run the McAfee removal tool, just uninstalling it does not work. This might not work for you but removing McAfee is a good first attempt, then try the rest. It’s so buggy with Outlook and it’s deeply embedded firewall. Microsoft and Google are fighting with this all the time, very hard to keep up with.
Things to try
Turn on “less apps” in Google security
Be sure 2-step is on in Google security
You can setup an app password but the new Microsoft connector doesn’t need it
Uninstall McAfee/Run the full removal software
Disconnect the current Microsoft connectors in Google security
Verify all Office and Windows updates are current
Outlook will maybe have a sign in prompt after doing all this, then you can “sign in” and it might not take the first time, relaunch Outlook and it should work.
If you need my help, use the form below to get in contact.
Finally some good news for Yahoo users, New Outlook supports full synching for email, calendars and contacts with Yahoo! YAHOOOOOOO.
Easy to do, just add your Yahoo to New Outlook. Follow all the connectors and setup wizard and then you will see your Yahoo in New Outlook.
It will sync with your phone as well, or should anyway.
If you need my help, use the form below to get in contact.
