Tag: Frequently Asked Questions about Microsoft Exchange
Microsoft Exchange FAQ
Believe me, I get tons of questions from clients about their upcoming migration from their current email to their new email platform. I will do my best to keep this page updated, as it seems the questions never end…but one question people have is this….how many people get migrated and want to go back to their old email? NONE.
Moving your email, calendar and contact management to Microsoft Exchange is just smart and you will love it.
Let’s get started!
- How good is the junk filter? Pretty darn good, but I always recommend to clients that they check the junk folder because servers do their job and we can’t control what “subject” line will get flagged. I check daily just in case a client email sneaks in. Ok, I honestly check many times a day haha.
- Can I still use my computer when you’re doing this? Sure…but not while I’m doing the configuring after the new server is working, I need about 30 minutes to get the setup done and maybe longer, but that is the average.
- Will my iPad be able to view my calendar? Yes! Those iPads work great with Exchange, so do iPhones. Forget about that clunky old iCloud…so outdated and really doesn’t ever work well.
- Will I be able to figure out my new Outlook? I hope so! I do such a good job at making it look even better than before. But if you don’t want it better than before, then I make it look the same.
- Will I still be able to see my subfolders? Yes and they also synchronize on the servers, so you can move an email on your desktop computer and see it on your iPad in the same folder you just moved it to.
- Can you do the work afterhours? Yes and I like doing migrations at night so your email is ready to go for you in the morning. Sometimes I need to remote back in to setup, but it’s fairly easy for you after that.
- Do you offer training? I train for some things, some things I do charge for such as extensive training. Most clients really don’t need training as I setup everything as you had before, but you get more bells and whistles.
- Do you help with contacts? Yes of course, but there are some limitations to work I can help with during the project. If you have 20 lists in your Outlook and need them all configured on the server specifically, I will let you know there may be an extra charge. This is not usual.
- I use Business Contact Manager, will this effect that program? Not many clients use BCM, but if you are one that does, I will back up your database for you just in case.
- What do I need to do to prepare? I recommend a tune up on all migrations. This way we can insure your software will work well and be fast for the migration. If your internet is slow, the email to upload will be slow too.
- Can I still use my iCloud? There is no reason to use it for email/calendar and contacts anymore. You might still want it for other reasons, photos and such. But for business purposes, be happy you will be free of that program.
- Can I setup my Comcast email to use Microsoft Exchange? No, Comcast email comes from Comcast and while many people use their Comcast accounts for business purposes, it’s best to have your own branded email with your company’s name for marketing and branding purposes. We can help you transition off Comcast! (You cannot setup your free Gmail, Yahoo or Hotmail accounts on Exchange either)
- After we are migrated to the new server, can everyone see my calendar? No, only people who you grant permissions to can view your calendar and even then, we can restrict so only certain people can view everything or just your “free/busy” time, which shows you are not free.
I will continue to add to this blog post as more questions come to mind or are asked by clients.
To read the Microsoft FAQ, click here
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