Ah, finally…it’s time for the Doctor to tell her patients what they are doing wrong with their computers. One thing I will tell you for sure not to do is, floss at night! But there are many things we find our clients doing that are just flat out bad, wrong and ugly. Your computer will thank you if you listen to this advice.
1.) Never restarting. Many of you keep your computers on all day and night. Give it a restart on occasion! It’s good for the computer to refresh itself.
2.) Never do your updates. I can’t tell you how many computers we look at each week that never get basic updates. These include Adobe, Java, Flash, Windows and your anti-virus.
3.) Shutting off with the power button. You should always try to shut down your computer the proper way by going to your start button and selecting “‘shut down”. This allows the operating system to shut down as it was intended. By just pushing the power button, you are forcing a shut off and sometimes the computer’s operating system will be corrupted after doing that. You may see some repair windows come up the next time you turn it on.
4.) Not buying enough memory for your computer. If you have had a tune up done by us, we conduct a 22 pt checklist and part of that checklist includes checking your memory. It’s important to have enough to make your computer time fun and fast! No one wants a sluggish computer experience. We can help you with memory; to set up an appt, give us a call!
5.) Overspending on a computer. Many of our clients have told us that they paid over $1000 for a family home computer. I’m going to guess that was years ago, because now you can get a decent home tower/desktop computer for well under $500. Before you go shopping, call us and get a consultation done and we will help you purchase what you and your family needs, save you money and save you shopping headaches! Many times we can help you buy it online, get shipped to your home and we can come help set it up!
Many of our clients at Call That Girl call in with problems and sometimes they tell us that their computer doesn’t come out of sleep or hibernate very well. I have learned from the old XP days that not all computers are comfy in sleep mode. The computers may be sluggish and don’t want to spring back to life so fast, or they are just aging overall. When Vista came out, I called it the “Vista Coma”, and alerted all of those clients to just not use sleep mode as it usually caused them problems. Windows 7 is not so problematic though, I’m guessing because the computers are selling with higher amounts of hardware memory to allow the sleep and hibernate functions to work as they should.
Let’s do a quick review now of Hibernation vs. Sleep Mode in non-techie terms
Hibernation mode:
Primarily a power saving function
Saves data to the hard drive
Turns off the computer
Uses the least amount of power
Use this mode when you know you are leaving your laptop and might not have a chance to juice up the battery and you don’t want to lose your data.
Sleep mode:
This function is also power saving on your battery
Puts the computer into an “as is” condition so when you come back, everything you were working on should be back to where it was
Should take just a few seconds to resume back to how you left it
Use of this mode is great for those that are fast laptop people, who up and leave the computer often, travel and those who need to close their lids quickly due to security purposes.
In a nutshell, as you read in the quick review here, sleep mode is the best to use for laptops. Hibernate is more like a shut down mode.
For those having problems, here is a quick guide:
XP users with low memory – neither should be used if you are having problems
Vista users with low memory – avoid using the sleep mode if you are having problems
Windows 7 should not have problems, and if you do, you might want to get your computer looked at. Primarily, this is the best operating system for Microsoft so far and has the least issues we have seen with sleep and hibernate modes.
(pictures coming! they got lost in the website upgrade!)
That’s a picture of my hard drive on my laptop. Nice huh? I didn’t even think to look at the size of it until Windows alerted me that I was “very low on disk space” and earlier…my Dropbox told me that I was out of space there and I have a 50 gig account. Just because I run a technical business, doesn’t mean that I am technically perfect with my data. I do back up though, and that is important…but things are pretty sad when your assistant tells you that you are a hoarder. I can’t help it, I’m very creative, I’m a quick thinker and most importantly…I’m savvy enough to do a lot of things myself and FAST. If you’re like me, you may have the exact same issues. Our email boxes are clogged (because we are communications freaks and can never delete anything), our documents folders are insanely packed with little screen shots of everything we have made, images off the internet or just random thoughts of insanity (I have 100′s of text files from notepad lol). My beginnings have no ends! Well, they do have ends because I get stuff done, but now I need to really reign in these issues and take control for once. Stop the data hoarding. I will not hire a therapist!!!
It’s time for me to have a “data tune up” of sorts. Get some data off this computer and get things all squared up. …it’s time to let go. Free myself of years of data and stupid ideas that never went anywhere or worse yet, just OLD stuff that I MADE NEW to replace it. Why do I need that? The big question is, what do I need to keep and what can I pitch? I can’t pitch anything…I fear I will want to use it again or need it and there is no solid solution for me but to get yet even more data storage and figure out a way to search it fast and use it fast. Or…do the impossible and delete old data. <insert a tear here>
I started the data hoarding clean up with moving everything off of my laptop and into the Dropbox account. Then I went through the Dropbox data and moved anything past 3 months out of it and on to the computer at the office. That computer is also getting backed up daily from Mozy.com
What to do after that? Now I have moved all the data, but have I done anything that will help my data hoarding issue? I have to “go through” (my aunt’s favorite words) the data that I don’t need to use in my daily life yet again and delete, delete, delete unfortunately. I seriously do not need all of this data anymore! I still can’t delete, it’s like giving up a part of my soul.
Everything is in order for data deletion. Now…I can’t pull the trigger. But my laptop is now free of all that unused Dropbox data and it can breathe happy again. I gave the computer a whole tune up as well and it’s running quite nice now! Watch for part 2 next week of how I deleted my data and what steps I went through to get it cleaned up. I plan on doing it over the weekend, and it will be a tough one for me!
That the longer you leave a computer in a repair state, the harder and more expensive it may be to fix?
That Googling repairs yourself does work, but often times gets you in worse situations
You trying to fix complex issues yourself can lead you down a road of hours of wasted time and might take us longer to repair, thus costing you even more time and money
Free is free. Pay for the good stuff. Submit a request here to save that time and money
Not backing up your critical data can cost you $1,000’s later (data recovery)
Things you should never do
Factory restore/reset on your computer unless you have all of your data backed up. I mean ALL.
Edit the Registry, unless you really know what you’re doing (this is for the Googlers)
Take apart your laptop to look at the motherboard (laptop teardowns are complex, take time and have tons of tiny parts that are not easy to put back together once taken apart.)
Reinstall your operating system without application and drivers disks (You will not have access to the internet afterwards, no sound, no graphics software, etc)
Delete data on your computer if you are not 100% sure of what it is (Like large mysterious files)
Put your computer into an oven to fix it, just please do not do this
Lay your laptop on ice to cool it down if it’s getting hot to the touch (instead, lift the back end up with a book and blow out the fan ports with dust air)
Things you can do if you are experiencing problems
Restart your computer if things are not working right (a restart puts everything back into place usually)
Turn off your computer on occasion, let it breathe
If your computer is shutting off randomly and is not hot, take out the battery and power cord for 10 minutes, plug in the power cord only and start up the computer. Batteries going bad are a large factor when computers just shut off.
System restore if…
You just did something to your computer and it’s not working right
A Windows update went bad and things don’t work right on your computer
You’re sure you have everything backed up, or can back up before the system restore
Now that you’ve read the list, you may be interested in knowing a few things about repair shops and Call That Girl
Sometimes what seems like an easy fix may not be. Sometimes we charge a flat fee for a repair, but spend hours working on the issue. That is why on occasion, a repair is not fixed in one or two days.
Unlike the big box giants, our repairs stay in Minnesota, no depots here at Call That Girl
Our remote helpdesk is run by people in Minnesota
Our prices at Call That Girl can never “match the competition” because we are already priced lower than the big box giants and most of our local competitors
We do run specials and offer coupons, if you’re out to save money, watch our newsletters and website.
Google WorkSpace Sync For Contacts Stopped Working with Outlook Desktop This is a known issue and has been a trending issue for many months now. Many online articles will point you to turning off contacts in the sync settings but for my clients, that wasn’t a good option as they need their contacts to be […]
Microsoft Teams button missing from Outlook Classic Desktop Calendar Common problem these days. Microsoft offered Teams to anyone awhile back, so many of my clients have found they can use it to attend meetings but to schedule meetings, it’s not functioning in the app or in Outlook Classic calendar. The reason is that they are […]
iCloud encountered an error while trying to connect to the server I’ve seen this error now a few times. Each time, different ways to resolve it. For this client, it was resolved by removing McAfee and web extensions. The web extension was causing it not to connect and while it might seem odd, most antiviruses […]
iCloud for Windows not showing step 5 to set up calendars and contacts in Outlook This is a snaggy error. I troubleshoot iCloud and Windows often and finally after two hours of working every angle, I figured out why step 5 was not showing up. The client got an error log that said something about […]
How to Fix the Outlook Desktop “Just a Moment” Loop After MFA Setup I had a client call in, his Outlook desktop would pop up a window to login, put in his password, then MFA and then just sit and spin in a loop. Would not connect Exchange to Outlook. After reviewing a few things […]
Microsoft Outlook Exchange and DNS Records Explained I’m not a DNS expert, but here is my story for today. Before I start, what you really need to know is at the end of the article. Feel free to read this article if you enjoy storytelling. Most of us in IT have heard the joke: “It’s […]
Something Went Wrong We ran into an error – Microsoft.Exchange.Data.Directory.ADDriverStoreAccessNonLocalException I came across this error trying to launch New Outlook for a client. After reviewing, the typical searches online were already tried and failed, so I read deeper and found that this fix works. Go to this folder in File Explorer: You can delete the […]
Outlook Not Sending Emails? Your VPN Might Be the Problem I’m not a VPN expert: But here’s my story today. Many of my clients are calling in with oddball problems with Outlook and programs needing the internet. For the past few months, the #1 suspect is VPN and very strong firewalls. McAfee, Norton and Malwarebytes […]
GoDaddy Microsoft 365 Pros and Cons: What Small Businesses Need to Know This article is for solo business owners and small companies who are considering GoDaddy, are current GoDaddy customers, or are thinking about leaving GoDaddy’s Microsoft 365 management. Take note: if you are currently using GoDaddy for basic email and Office and everything is […]
Eight Mailboxes in Outlook: What’s Really Causing the Slowdown Believe it or not, many of my clients have eight or more email accounts in Outlook. When I take on these clients, I know they are super users of Outlook. Meaning, they usually know a lot about their accounts and profile set up. One thing they […]
iCloud encountered an error while trying to connect to server Hi folks, I help clients often with iCloud and Outlook set up and this error is not a common one. My troubleshooting list didn’t solve it, so I had to offer the client a few options. One was removing McAfee. While they really enjoyed using […]
iCloud Connection Error Hi folks, I help clients often with iCloud and Outlook set up and this error is not a common one. My troubleshooting list didn’t solve it, so I had to offer the client a few options. One was removing McAfee. While they really enjoyed using McAfee, it was the culprit. Once he […]
How to change the order of accounts in New Outlook Hi folks! When I first started doing articles about New Outlook, there were so many things we could not change and the order of accounts was one of them. Now you can go to the settings in New […]
Your account has been locked Outlook.com I have seen this error before with new Outlook.com accounts, it’s very odd but it kicks in sometimes after you just set up a new Outlook.com account and then set up in Outlook Classic. Usually it happens the same day or next day. If you’re not seeing email delivering […]
Your account has been locked Outlook.com I have seen this error before with new Outlook.com accounts, it’s very odd but it kicks in sometimes after you just set up a new Outlook.com account and then set up in Outlook Classic. Usually it happens the same day or next day. If you’re not seeing email delivering […]
This message could not be sent Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator. Your message did not reach some or all of the intended recipients. Too long/didn’t read: The above content is all with this […]
Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator. Your message did not reach some or all of the intended recipients. Too long/didn’t read: The above content is all with this error: The account for Microsoft needs […]
New Outlook Accounts are grayed out cannot remove Long title, big problem! I have now seen this twice. This error usually is found when you add email accounts and the inbox is flickering gray lines. Same resolution. Here is what I did, should work for you: I tried to remove the account, it was gray […]
New Outlook Gmail has flickering gray lines in inbox emails not loading Long title, big problem! I have now seen this twice. Client has all the emails setup but the inbox is flickering gray lines. Here is what I did, should work for you: I tried to remove the account, it was gray also, could […]
New Outlook Cannot Add a New Email Without a Microsoft License This is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would […]
Where are search folders in New Outlook? Right now, that function is not available. It is on the roadmap for November 2025! I know it’s a favorite for inbox searchers, so keep an eye out and in November it should be added to your New Outlook. If you are new to “New Outlook”, You can […]
New Outlook Adding a Signture to Calendar Events This is currently not an option but look for it in December of 2025! This feature is on the Microsoft Roadmap. Once launched, you should be able to add the signature just as you did in Outlook Classic. If you are new to “New Outlook”, You can […]
Zoom calendar event won’t add to New Outlook A client called in last week with this issue. He was using New Outlook and when he went to the Zoom.us online account and scheduled a meeting, the ics download would not launch to add to his calendar. This also happeneded using the Zoom desktop app. I […]
How do I add RSS feeds in New Outlook RSS feeds is not included yet in the New Outlook version. You can send feedback to Microsoft using this link https://feedbackportal.microsoft.com/feedback/forum/89a8afa3-2e1c-ec11-b6e7-0022481f8472
New Outlook and the future with 365 Apps If you’re an avid user of Outlook Classic like me, the New Outlook might take time some time to get used to. Once you are familiar though, the 365 apps will be fun for you to use I believe. Most of the big players will have apps […]
New Outlook Book for Technicians Introduction If you’re searching for a book about New Outlook for just technicians, you’re in the right place! This Patreon is where I’m publishing each chapter as I write it. Once the book is complete, I’ll release it as a downloadable eBook (PDF) here and on my business website www.callthatgirl.biz […]
New Outlook Gmail only downloading 10 emails Not a common issue request I get with New Outlook but I have seen this issue three times now. The first two clients didn’t like New Outlook so they chose to go back to Outlook Classic. This last client I helped, he ended up keeping his computer on […]
New Outlook Book Hi readers of my articles and posts here on my website. I’m Lisa Hendrickson, the owner of this site and Microsoft Outlook Expert & 365 Consultant. I decided to open this page up on my navigation bar for those curious about what a New Outlook Book would be about. In all my […]
New Outlook Gmail not receiving new email I had a client call in today and his New Outlook setup with regular free gmail.com wasn’t updating new emails since yesterday. I was traveling so I could not remote in, I asked him to restart his computer and let me know if that helped. I got home […]
New Outlook crashing and closing immediately after launching Hopefully this post is helpful for you. New Outlook problems are now becoming calls into queue as so many people are using it. I’ll be posting my New Outlook articles as I come across fixes. You can see them all on the ride side bar of this […]
Top 8 New Outlook Issues Hi Folks, for those setting up New Outlook and having some struggles, here are the top issues I’m seeing when helping my clients. Microsoft Exchange -If you have a Basic account, you might need to upgrade to get the accounts connected. Exchange plan 1 or business standard (recommended for full […]
Hi Folks, many of you know that I have spent 15 years in the tech communities helping and supporting techs around the world with Outlook issues, training and written eBooks. Now it’s time for my biggest adventure yet…I’m offering New Outlook Training for Technicians workshops free of charge. By 2029, Microsoft is ending life for […]
Can you change the subject line in an email in New Outlook? As of today, you cannot change the subject line in an email, you can though drag it to a calendar and change the subject line there. Easy answer today folks, if you need any help with New Outlook use the form below. […]
Where are the Junk Mail options in New Outlook Hi folks, Junk email options have changed a bit for New Outlook. Check out my list below, should point you in the right direction. Open New Outlook In the upper right you see the setting gear icon Click on it and a new window will open […]
Best Way to Export Contacts from New Outlook for CRM Integration You can skip to the bottom for the instructions, much of this blog post is about exporting/importing and the different data types. This post in “in progress” and will be updated as I have new information about exporting and importing contacts to and from […]
How to Export Contacts Out of New Outlook You can skip to the bottom for the instructions, much of this blog post is about exporting/importing and the different data types. This post in “in progress” and will be updated as I have new information about exporting and importing contacts to and from New Outlook. People […]
Does Classic Outlook and New Outlook share any data files? Some of my clients are emailing me questions about New Outlook and I am thrilled to see the questions. I’m going to post these questions in my website posts and then add to my New Outlook Resource Guide. https://callthatgirl.biz/new-outlook-resource-guide Question for today! Does Classic Outlook and […]
Is iCloud for Windows compatible with New Outlook Some of my clients are emailing me questions about New Outlook and I am thrilled to see the questions. I’m going to post these questions in my website posts and then add to my New Outlook Resource Guide. https://callthatgirl.biz/new-outlook-resource-guide Question for today! Is iCloud for Windows compatible […]
Can you use Outlook Classic and New Outlook at the same time? Some of my clients are emailing me questions about New Outlook and I am thrilled to see the questions. I’m going to post these questions in my website posts and then add to my New Outlook Resource Guide. https://callthatgirl.biz/new-outlook-resource-guide Question for today! Can […]
How to Import and Export PST into New Outlook As New Outlook develops, technicians and IT consultants are following the updates and features that are being added to the application. Our clients will have to switch in the next few years and it’s critical we know what is possible and not possible. It’s important we […]