Tag: Microsoft Outlook Email Support
Microsoft Outlook Email Support
“My Outlook won’t open!” We hear that a lot here at Call That Girl. If you ever have that problem or have corrupted PST files, need help setting up Outlook, set up new email, transition your email from Outlook web access to Microsoft Outlook 2003, Outlook 2007, Outlook 2010, or Outlook 2013…. or have trouble sending and receiving in Outlook -Call That Girl!
We have over 16 years experience troubleshooting just about every problem with Outlook.
Microsoft Office 365 Consulting Services
Call That Girl offers Microsoft Office 365 consulting and training for small businesses and the solopreneurs. We specialize in Outlook email support, Outlook troubleshooting and technical support, (they call us experts!), Exchange migrations, Personal and Group Microsoft Exchange training, Microsoft Outlook training and general email support (pop/IMAP, Gmail, AOL, Comcast, EarthLink, Charter, CenturyLink). We often help with iCloud, iTunes, 3rd party apps and Mac support.
Questions
- Are you searching for someone to assist you with Office 365? We can help.
- Did you buy office 365 and not sure how it works or how to set it up?
- Are you having difficulties with understanding what products to buy?
- Are you an IT technician and need side help with Outlook or Office 365?
- Do you have a lot of Outlook issues since your migration over and need help?
- Does your team or yourself need training?
- Are things just not making sense?
Did you know?
- Even if you already have your own IT support company, you can hire us to just do this work
- We offer help in 15 minute increments or by the hour, support tickets
- We are open nights and weekends
- No contracts, no monthly fees
- Same day appointments
Office 365 Support
- IT Administration
- Assist with users accounts, permissions and restrictions
- Password reset, add new users, delete users
- Setting up Microsoft Office 365
- Migrating email/calendar and contacts to new exchange server
- Configuring Exchange, SharePoint, Lync and OneNote
- Personal or Group Training
What we can help with
General Outlook Repairs
- Outlook Tune Ups
- Quick fixes
- Affordable solutions that help you be more efficient
- Move PST files
- Repairing fix OST files
- iCloud issues
Synchronize your Outlook calendar and contacts to your iPad, iPhone, Android and contacts with the cloud products such as Microsoft Office 365, Hosted Exchange, Outlook.com, 3rd party apps.
- 3rd party synchronization products
- 3rd party apps for Gmail
- iCloud transitional work & repairs
- Gyschnit
- CompanionLink
- Outlook.com
- Synchronize Outlook info with your smartphone via iTunes
- Icloud and iTunes synching problems
- Hosted Exchange Assistance/Set up and Configuration
Training
- Outlook 2007, 2010 and Outlook 2013 Training
- Private & Groups, customized for your company
- Recordable, save for future use
- Hosted Exchange Training
- Microsoft Exchange Training https://callthatgirl.biz/microsoft-exchange-training
- Office 365 Training
Software upgrades and transitions
- Upgrades for Outlook 2013
- Office 2013 installations
- Moving to the cloud from POP/IMAP
Migrations
- Pop3/Pop/IMAP to Microsoft Exchange or Hosted Exchange
- Google Gmail Transitions
- Yahoo, Earthlink, AOL transitions to Company branded email (.com)
Outside consulting
- IT departments who need overflow help with Outlook calls
FYI, we do not support businesses with more than 20 employees for
To book an appointment, please call 612-865-4475 or email info@callthatgirl.biz
Gmail Inbox Missing in Outlook 2013
Two times this week, had the exact same call come in. Gmail inboxes are missing in Outlook 2013. Guess what? Other things are going to not work either that you might not notice right away. Here is what’s going on.
Gmail offers you 2 ways to setup your email in Outlook. IMAP (nice because it synchronizes) and Pop, (download only, no synchronizing).
What is IMAP? It synchronizes your email and folders from Outlook to your email on the web, that should match up with your phone, other devices. It’s a nice feature, but not always play well with Outlook 2013, and usually just Gmail users have issues due to the limitations of Gmail and the new features in Outlook 2013.
When you setup your Gmail, your inbox may be missing and many other folders, here is why…
Outlook 2013 has added some features for IMAP and it allows you to download the folders you want to see. I’m not sure why they would add this feature as it’s not really a feature, more of a disappointment… because HELLO, the inbox is critical! So you have to go and add it yourself.
Here is how you fix it
Click on any folder viewable in Outlook 2013 from your Gmail account. Click on the top bar of Outlook and go to “Folder” and click on “IMAP Folders”
Then in the box below, click on “query”, then a list of your Gmail folders will pop up, select “Inbox” and then “subscribe” to the right. Apply and ok, close. Now refresh your Gmail folders and inbox should be listed.
Other problems you may experience
Outlook 2013 also creates an .OST file, and that makes it difficult to configure your calendar and contacts with 3rd party apps, (that you need to get your phones and ipads to synch) because it creates a “Local computer” calendar and then…you will need a local .PST file for the contacts. Getting confused? That’s why people call me..as well,
Other issues you might experience
- 3rd party apps are not working nicely
Gmail IMAP only synchronizes email, no calendar, no contacts (for free accounts, business apps yes, if you have Outlook synch app installed and enabled in your account)- Gmail contacts are more current, need the imported into Outlook 2013
- Calendars are not matching up
- Sent items are missing
- Your Outlook may start to slow down if you have over 20,000 emails to synchronize. You will have to move some old email to a local .PST file.
Solutions for Comcast users who want email synchronizing
Lately my clients on Comcast are asking me for help for solutions to getting on an email program that is free and that allows them to synchronize their email/contacts and calendars.
Comcast only offers Pop accounts, which means email does not synchronize on the phones, Outlook or online. IMAP functionality allows email inboxes to synchronize and the last time I checked, they were still not offering IMAP (hello, they are still in the 1990’s here!). And we are just talking email, most people today have 2 computers, a smartphone, iPad, tablet and want online access for travel, mobility people!
So it’s time to move into the future! While you can still use your Comcast account, getting an Outlook.com account is free and allows you to use the synchronizing platform on all of your devices. Goodbye to deleting email you have already deleted and not having calendars/contacts match up. And this might be a good time to get rid of the email account that is full of junk/spam, etc. Use that Comcast email for when you sign up online for stuff, use your Outlook.com account for only new communications.
Below is a list of things I help clients with…and if you want my help, it’s approximately 30 minutes of time to set up or $89. I know the tools and can do this quickly. You can do this yourself as well, but if you don’t know how to import/export, it might be sticky. (I’ll try to make a video on this soon.)
- Start an Outlook.com account
- Configure it in your desktop Outlook program
- Add to your smartphone, tablet, etc.
- Move your calendar entries on your current Outlook to the new Outlook.com account
- Do the same for contacts
- If you are using Gmail to synchronize your calendars, export out the calendars into the new outlook.com account in your desktop Outlook
- Forward your Comcast email to your new Outlook.com account
- Alert your contacts of the new change
- Since you have Comcast setup in your Outlook (or probably do), then you can still email back from y our Comcast account if you like
Once setup, you will truly enjoy the experience that usually only companies can get from Microsoft Exchange, this Outlook.com is just for personal use. If you are a business wanting it, I will recommend using Microsoft Exchange.
Is it time for your business to have a company branded email?
We’re always trying to find ways to maximize our profits and minimize our expenses. But, can excessively minimizing your expenses negatively affect your business? The answer is YES. Here at Call That Girl, we many times see clients using free email services for their business needs. Now is the time to move off of the free services and move to your business branded email. The transition is easier than you think, we will help you and can set up your new email so everything matchs on your computer, iPhone, iPad, Tablet, Surface, etc. No more band-aiding your deletes and calendar appts.
If you’re using a free email service, such as Yahoo, Gmail, Comcast.net or EarthLink email for your business, it’s time to reconsider. Here are four reasons why you will benefit from using a company branded email instead:
1.) Credibility
- Increased trustworthiness
- Increased professionalism
- Stronger first impression
- Established and genuine
2.) Memorable
- Increased online identity
- Higher recall rate for past clients
3.) Organization
- Individual employee emails
- Department specific emails
- Shows clients their needs are important to you
- Allows them to easily contact the right person
- Decreases inbox clutter
- Separation of personal and work life
4.) Brand Promotion
- Allows you to promote YOUR business, not a third-party email provider
- Keeps company name in front of leads, clients, partners, etc.
- More exposure!
Bottom line: your business will thrive when you decide to transition to a company branded email! Let our specialists assist you and your team today!
Outlook Repair of the Day: Outlook Sync Tools
Today was interesting. I had a client book some time with me today to work on a Outlook, Gmail calendar and contacts sync issue.
Since he is using free Gmail, you are held hostage to not being able to sync calendars anymore and forget about contacts unless you use a 3rd party tool. And while there are many out there, I tend to lean towards CompanionLink or Gsyncit. Both work, but I’m finding Gysyncit is working better. Less snags in the setup and first round of syncing.
So the client and I set up CompanionLink, he is on a slow internet connection and we find the syncing very slow and required us to close his Outlook and reboot a couple of times to see the actual Outlook calendar on his Samsung phone. We used the Google option for syncing. I also had to configure the settings a few times and I will guess that an average user of CompanionLink would not know about this, the snooping around I do very fast and furiously. When a client is paying per hour, you wan this to just work!
End of the job, we found appointments syncing. Client happy. Until later, no joy. Now we will try Gsyncit tomorrow. I tell ya, free Gmail is not always free folks. I hate telling clients this, but for me it’s not the best if you love and heart Microsoft Outlook like I do!