Are you a parent sending your teenager off to college with their own computer? It’s probably a good idea to get them some prepaid time with Call That Girl so your children can call in computer repairs when they need them. Even if your child has a computer given to them by their college, we can still help because the colleges most often don’t have online backup software and wipe computers instead of removing viruses. What a pain to set everything up again!
Why are we a great choice for college students?
Our remote support is above par with any type of repairs, virus removals, data backup, iTunes, Microsoft products, Adobe, etc.
#1 Data Back Up
Why is data back up important? Most students back up to flash drives or don’t back up at all. When your child is working on an important paper and forgets to back it up, of course tomorrow morning will be the day their computer crashes and they cannot get that paper in on time. If they had data back up done, then they could go to another computer and get their paper back from our online system! Simple and your child makes deadline.
#2 Virus removals done remotely
College students are fast to click on just about anything, we are all intrigued to learn and clicking links is how we do learn! Links though, bring in viruses….and we are very fast and efficient with our virus removals. Most of the time we can work on the virus while your child is in class, keeping their downtime on their computer managed and can offer malware protection so they should not be in trouble again.
#3 Microsoft Office/Adobe help
Our technicians know MS Office and Adobe products well. If your child needs help with these programs or designing something for a power point, we can help! Our quick 15 minute sessions are sometimes the best choice rather than struggling and suffering trying to figure out something.
For college students only
4 prepaid hours for $299
This gives your student 16 calls into our service desk
Do you still have a monitor like this one? I hope not. It could be bad for your health…
Other than the back ache of moving it around it is far worse for your eyes than a LCD monitor. Why, because they are inherently different in the way they create the picture. A CRT makes the picture 1 pixel at a time. It has a beam that travels along the front of the screen, extremely fast, one line at a time lighting up each pixel along the way. This is what causes the perceived flicker when you wave your hand in front of one, or when you see a recording of a CRT. LCD and Plasma monitors have pixels that are lit continuously. This reduces the flicker effect dramatically. Less flickering equals less eye strain. You might be thinking, I don’t normally notice a flicker. That is a function of the way our eyes and brain process the images that we see. You can learn more about persistence of vision here–> http://en.wikipedia.org/wiki/Persistence_of_vision
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The eye strain this creates will often feel like a headache in the back of your head near the base of your skull. Some of this can also be posture related, more to follow. If this sounds familiar, you might need a new monitor. LCD monitors are better for your eyes and your desk. You get less eye strain, more desk space and a better looking picture in most cases. Don’t forget ergonomics when setting up your new monitor. To place it at the proper height, the top of the monitor should be just below eye level and it should have approximately 15-20 degrees of upward tilt. It should also be far enough away that you don’t have to turn your head to see the full screen.
Another eye saving tip is to take a visual break every so often, 2-3 times an hour, so your eyes can rest. Our eyes have a natural focus depth that is much farther than the distance of the monitors at which we stare into for hours on end. So take a moment to stand up and just let your eyes focus at a more natural distance for a minute or so. Still feeling the eye strain talk to your optometrist about glasses for computer use, Yes they make such a thing.
Guest Posting by Liam Tidwell of LiamTek.com another computer repair owner from my social networking circles. Enjoy his post today folks!
I hear the above often, very often.
So in this post, we will answer the following questions:
1 What is defragging?
2 Does it really make a difference?
3 Can it hurt my computer?
First things first what is fragmentation? Think of a hard drive as an empty book. You then fill it with programs which we will call chapters. Front to back of course. Now a “chapter” gets longer but it is in the middle of the book, so you just put a note on the last page of that chapter that says see page X for the rest of this chapter. Now after enough revisions of the chapter it becomes pretty hard to read. Think of defragging like taking the book apart and putting it in a 3 ring binder so each chapter can be put in order from first to last page. That is defragmentation in a nutshell.
Does it make a difference? Yes. Does it make a noticeable difference? Maybe… That depends on how you use a computer. The performance difference really is dependent on how old the hardware is and how fragmented the drive is versus how often the drive is accessed for what you do. I’ll just say that defragmenting won’t slow you down any. Most people won’t notice a speed difference on their computer until it is in the 9-11% range and a defragmentation is capable of doing that.
Can it hurt my computer? Yes, absolutely. Will it? Probably not. Running a defragmentation is very demanding on a hard drive and can kill one that is on the verge of failing anyway. But this is why we do regular backups. For most people defragging your computer every 3-4 months will do just fine.
So there you have it, the basics of defragging. Why do people defrag? Simple, they want to speed up their computer. If your PC is slow enough that it is bothering you, chances are you will need more than a simple defrag. There are two main ways to get that new PC speed back. Hardware upgrade & software tune up and defragmentation is a small part of that process.
If you are looking to speed up your laptop or desktop PC, Call That Girl can of course help.
Sunday Funday! Well, it’s not so fun for me today, I have been traveling for the past week and have oodles of catch up work to do today. At least it’s Mob Week on A&E and I can catch up with some good old school gangster flicks.
Moving along to our Blue Screen of Death topic for the day. Let’s start with why we can get them.
Blue screens of death, in a nutshell mean that something in your computer isn’t happy. Think of it like your computer is getting sick or just starting to get sick. It’s a sign of something going wrong or is seriously wrong. It doesn’t mean your computer is dead or you need a new one, but something is wrong.
Next up: Error Codes
Usually there is an error code at the bottom of your blue screen. It’s usually full of 0x000 type numbers. Write everything down, including the words towards the top that are in FULL CAPS.
How to fix this yourself in a few easy steps
1.) Shut down your computer. You will have to power down the computer with the power button. I recommend holding it in for 8 seconds, then release. You will hear the computer shut down and see no lights at all. You may see your monitor light still on, that is ok because it has it’s own power source.
2.) Leave your computer off for 10 minutes
3.) Turn back on your computer
4.) If you still have the blue screen, your computer may not be happy with some of things you have plugged into your computer. I will recommend you shut down your computer again and unplug everything from your computer but the power cord and the monitor. This includes the mouse and keyboard. Leave computuer off again for 10 minutes.
5.) Turn back on computer and see if blue screen is still there. If so, Call That Girl and get your computer repaired. Or call us to get your data off your hard drive and consider getting a new computer if your computer is old. Sometimes the price of getting the data and repairing your computer is not worth it. But usually it is! We ask the right questions to help you determine what is best for you, your computer and your budget.
Final question….as a blue screen of death can happen at anytime as well your hard drive could seriously crash, are you backing up your stuff? Call us today and get a data back up consultation done for just $32.50.
The time has come folks where we can now support you remotely weekday nights and weekends. I am excited about having on enough support technicians to offer extended hours! Keep in mind, onsite support or drop off to our locations is NOT available after hours.
Our availability to start remote service calls
Book an appointment as late as 8:00 pm during the week, 10:00 am to 5:00 pm on Saturdays
No appointment –Call in before 8:00 pm
Some service calls may have to be finished the next evening is any issues or research is needed to repair
Sundays by appointment (no fee) or emergency ($50 fee)
Benefits of having remote technicians available…
No dragging your computer out from under the desk and messing with all the cords
You can spend 5-10 minutes getting us connected, then go enjoy your night with friends and family
Our prices for remote support are more affordable than our big box competitors
We now have a technician with back up staff to work nights and weekends. Finally, no more rushing home to get on your computer going by 5:00!
And just buy new? To figure it out, that is the question today folks!
We try to find out the age of the computer and how many problems you have had in the past before telling you to repair your computer or just replace it. These factors are very important when considering either option.
Let’s start with reasons you may have to make this replace or repair decision:
Virus-probably worth removing, prices are usually affordable (for sure if you call us!) Motherboard is capped (starting to show signs of aging) or not functioning, Replace Power– probably worth replacing the power supply (should be affordable) Screen goes out (laptop), that will cost you around $225. Should probably replace laptop if over 5 years old Screen goes out for desktop, replace the old monitor and buy a new one, if you plan on always using desktop computers Laptop touch pad goes out for mouse–try plugging in a regular mouse and see if that works, affordable replacement! Just starts going wonky!–probably the software or operating system, needs a reload, very affordable on an older unit and can be done for under $150 Your computer just shuts off randomly or gets really hot, Replace probably. Those are internal issues and it’s rare we can repair hot. Hot is usually a sign of deeper issues inside laptops.
Our recommendations
Desktop computer
5-7 years, if the value of the repair is under $150 and you have not had many issues, then we recommend repairing. If over $150, start thinking about how much you paid for the computer and how relatively inexpensive a new one may be. Computers are getting cheaper everyday.
Laptop computer 3-5 years, replace if the repair is over $150 and you use it heavily. Laptops just start to fail much sooner than desktops units. The parts are smaller and for the most part, only live past 5 years if you are not a heavy user. But that’s not saying it’s the truth! It’s just what we notice….so if you have a 7 year old laptop running fine, you’re lucky! My tech Richard called it the other day, plan on spending $100 for every year you want a computer to last. I tend to say a bit more as the higher end laptops are not $700, but sometimes over $1000, so $150 for every year is my recommendation.
No matter what, it’s always up to you, the customer to decide on a repair and it’s value to your pocketbook. Whether you come to our shop for a diagnosis or another shop, it’s sometimes best to have a second evaluation done, especially if the repair will be costly. We are known to be very affordable and our diagnostic is $25 or free if we can tell you right away what is going on (without having to spend time on it).
Did you also know that we are about half the cost of the big box guys? Yep, compare prices today and you will see the difference of pricing.
Google WorkSpace Sync For Contacts Stopped Working with Outlook Desktop This is a known issue and has been a trending issue for many months now. Many online articles will point you to turning off contacts in the sync settings but for my clients, that wasn’t a good option as they need their contacts to be […]
Microsoft Teams button missing from Outlook Classic Desktop Calendar Common problem these days. Microsoft offered Teams to anyone awhile back, so many of my clients have found they can use it to attend meetings but to schedule meetings, it’s not functioning in the app or in Outlook Classic calendar. The reason is that they are […]
iCloud encountered an error while trying to connect to the server I’ve seen this error now a few times. Each time, different ways to resolve it. For this client, it was resolved by removing McAfee and web extensions. The web extension was causing it not to connect and while it might seem odd, most antiviruses […]
iCloud for Windows not showing step 5 to set up calendars and contacts in Outlook This is a snaggy error. I troubleshoot iCloud and Windows often and finally after two hours of working every angle, I figured out why step 5 was not showing up. The client got an error log that said something about […]
How to Fix the Outlook Desktop “Just a Moment” Loop After MFA Setup I had a client call in, his Outlook desktop would pop up a window to login, put in his password, then MFA and then just sit and spin in a loop. Would not connect Exchange to Outlook. After reviewing a few things […]
Microsoft Outlook Exchange and DNS Records Explained I’m not a DNS expert, but here is my story for today. Before I start, what you really need to know is at the end of the article. Feel free to read this article if you enjoy storytelling. Most of us in IT have heard the joke: “It’s […]
Something Went Wrong We ran into an error – Microsoft.Exchange.Data.Directory.ADDriverStoreAccessNonLocalException I came across this error trying to launch New Outlook for a client. After reviewing, the typical searches online were already tried and failed, so I read deeper and found that this fix works. Go to this folder in File Explorer: You can delete the […]
Outlook Not Sending Emails? Your VPN Might Be the Problem I’m not a VPN expert: But here’s my story today. Many of my clients are calling in with oddball problems with Outlook and programs needing the internet. For the past few months, the #1 suspect is VPN and very strong firewalls. McAfee, Norton and Malwarebytes […]
GoDaddy Microsoft 365 Pros and Cons: What Small Businesses Need to Know This article is for solo business owners and small companies who are considering GoDaddy, are current GoDaddy customers, or are thinking about leaving GoDaddy’s Microsoft 365 management. Take note: if you are currently using GoDaddy for basic email and Office and everything is […]
Eight Mailboxes in Outlook: What’s Really Causing the Slowdown Believe it or not, many of my clients have eight or more email accounts in Outlook. When I take on these clients, I know they are super users of Outlook. Meaning, they usually know a lot about their accounts and profile set up. One thing they […]
iCloud encountered an error while trying to connect to server Hi folks, I help clients often with iCloud and Outlook set up and this error is not a common one. My troubleshooting list didn’t solve it, so I had to offer the client a few options. One was removing McAfee. While they really enjoyed using […]
iCloud Connection Error Hi folks, I help clients often with iCloud and Outlook set up and this error is not a common one. My troubleshooting list didn’t solve it, so I had to offer the client a few options. One was removing McAfee. While they really enjoyed using McAfee, it was the culprit. Once he […]
How to change the order of accounts in New Outlook Hi folks! When I first started doing articles about New Outlook, there were so many things we could not change and the order of accounts was one of them. Now you can go to the settings in New […]
Your account has been locked Outlook.com I have seen this error before with new Outlook.com accounts, it’s very odd but it kicks in sometimes after you just set up a new Outlook.com account and then set up in Outlook Classic. Usually it happens the same day or next day. If you’re not seeing email delivering […]
Your account has been locked Outlook.com I have seen this error before with new Outlook.com accounts, it’s very odd but it kicks in sometimes after you just set up a new Outlook.com account and then set up in Outlook Classic. Usually it happens the same day or next day. If you’re not seeing email delivering […]
This message could not be sent Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator. Your message did not reach some or all of the intended recipients. Too long/didn’t read: The above content is all with this […]
Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator. Your message did not reach some or all of the intended recipients. Too long/didn’t read: The above content is all with this error: The account for Microsoft needs […]
New Outlook Accounts are grayed out cannot remove Long title, big problem! I have now seen this twice. This error usually is found when you add email accounts and the inbox is flickering gray lines. Same resolution. Here is what I did, should work for you: I tried to remove the account, it was gray […]
New Outlook Gmail has flickering gray lines in inbox emails not loading Long title, big problem! I have now seen this twice. Client has all the emails setup but the inbox is flickering gray lines. Here is what I did, should work for you: I tried to remove the account, it was gray also, could […]
New Outlook Cannot Add a New Email Without a Microsoft License This is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would […]
Where are search folders in New Outlook? Right now, that function is not available. It is on the roadmap for November 2025! I know it’s a favorite for inbox searchers, so keep an eye out and in November it should be added to your New Outlook. If you are new to “New Outlook”, You can […]
New Outlook Adding a Signture to Calendar Events This is currently not an option but look for it in December of 2025! This feature is on the Microsoft Roadmap. Once launched, you should be able to add the signature just as you did in Outlook Classic. If you are new to “New Outlook”, You can […]
Zoom calendar event won’t add to New Outlook A client called in last week with this issue. He was using New Outlook and when he went to the Zoom.us online account and scheduled a meeting, the ics download would not launch to add to his calendar. This also happeneded using the Zoom desktop app. I […]
How do I add RSS feeds in New Outlook RSS feeds is not included yet in the New Outlook version. You can send feedback to Microsoft using this link https://feedbackportal.microsoft.com/feedback/forum/89a8afa3-2e1c-ec11-b6e7-0022481f8472
New Outlook and the future with 365 Apps If you’re an avid user of Outlook Classic like me, the New Outlook might take time some time to get used to. Once you are familiar though, the 365 apps will be fun for you to use I believe. Most of the big players will have apps […]
New Outlook Book for Technicians Introduction If you’re searching for a book about New Outlook for just technicians, you’re in the right place! This Patreon is where I’m publishing each chapter as I write it. Once the book is complete, I’ll release it as a downloadable eBook (PDF) here and on my business website www.callthatgirl.biz […]
New Outlook Gmail only downloading 10 emails Not a common issue request I get with New Outlook but I have seen this issue three times now. The first two clients didn’t like New Outlook so they chose to go back to Outlook Classic. This last client I helped, he ended up keeping his computer on […]
New Outlook Book Hi readers of my articles and posts here on my website. I’m Lisa Hendrickson, the owner of this site and Microsoft Outlook Expert & 365 Consultant. I decided to open this page up on my navigation bar for those curious about what a New Outlook Book would be about. In all my […]
New Outlook Gmail not receiving new email I had a client call in today and his New Outlook setup with regular free gmail.com wasn’t updating new emails since yesterday. I was traveling so I could not remote in, I asked him to restart his computer and let me know if that helped. I got home […]
New Outlook crashing and closing immediately after launching Hopefully this post is helpful for you. New Outlook problems are now becoming calls into queue as so many people are using it. I’ll be posting my New Outlook articles as I come across fixes. You can see them all on the ride side bar of this […]
Top 8 New Outlook Issues Hi Folks, for those setting up New Outlook and having some struggles, here are the top issues I’m seeing when helping my clients. Microsoft Exchange -If you have a Basic account, you might need to upgrade to get the accounts connected. Exchange plan 1 or business standard (recommended for full […]
Hi Folks, many of you know that I have spent 15 years in the tech communities helping and supporting techs around the world with Outlook issues, training and written eBooks. Now it’s time for my biggest adventure yet…I’m offering New Outlook Training for Technicians workshops free of charge. By 2029, Microsoft is ending life for […]
Can you change the subject line in an email in New Outlook? As of today, you cannot change the subject line in an email, you can though drag it to a calendar and change the subject line there. Easy answer today folks, if you need any help with New Outlook use the form below. […]
Where are the Junk Mail options in New Outlook Hi folks, Junk email options have changed a bit for New Outlook. Check out my list below, should point you in the right direction. Open New Outlook In the upper right you see the setting gear icon Click on it and a new window will open […]
Best Way to Export Contacts from New Outlook for CRM Integration You can skip to the bottom for the instructions, much of this blog post is about exporting/importing and the different data types. This post in “in progress” and will be updated as I have new information about exporting and importing contacts to and from […]
How to Export Contacts Out of New Outlook You can skip to the bottom for the instructions, much of this blog post is about exporting/importing and the different data types. This post in “in progress” and will be updated as I have new information about exporting and importing contacts to and from New Outlook. People […]
Does Classic Outlook and New Outlook share any data files? Some of my clients are emailing me questions about New Outlook and I am thrilled to see the questions. I’m going to post these questions in my website posts and then add to my New Outlook Resource Guide. https://callthatgirl.biz/new-outlook-resource-guide Question for today! Does Classic Outlook and […]
Is iCloud for Windows compatible with New Outlook Some of my clients are emailing me questions about New Outlook and I am thrilled to see the questions. I’m going to post these questions in my website posts and then add to my New Outlook Resource Guide. https://callthatgirl.biz/new-outlook-resource-guide Question for today! Is iCloud for Windows compatible […]
Can you use Outlook Classic and New Outlook at the same time? Some of my clients are emailing me questions about New Outlook and I am thrilled to see the questions. I’m going to post these questions in my website posts and then add to my New Outlook Resource Guide. https://callthatgirl.biz/new-outlook-resource-guide Question for today! Can […]
How to Import and Export PST into New Outlook As New Outlook develops, technicians and IT consultants are following the updates and features that are being added to the application. Our clients will have to switch in the next few years and it’s critical we know what is possible and not possible. It’s important we […]