Remote Support eBook III Table Of Contents
Purchase all three ebooks for $29
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Click here to buy the set.In her three “How-To” eBooks, Lisa Hendrickson provides you with current industry information to help your computer repair business succeed with social media, remote support and a manual of operations.
Her most popular eBook, The Guide to Remote Support is in it’s 3rd edition packed with 92 pages of current learning opportunities to help your business soar with the cloud. This edition includes new cloud products to sell, great upsells that your clients want, new techniques to marketing, technical tricks, software toolkits, and great customer service tips.
Lisa has built a successful national remote support and repair business with the tools detailed in these eBooks; check them out so you can learn from an industry leader and run a profitable computer repair business, too! To learn more about each book click the links below.
If you’re not satisfied, we offer a 60 day return policy
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“The Call That Girl Remote Support eBook really made me think twice about Remote Support. I decided to open a dedicated remote support company and using the business practices of an already successful company, The Laptop Medics has now grown to five staff in two locations. I would highly recommend the Remote Support Guide if you’re looking to seriously get into over-the-internet support. I know my business wouldn’t be the same and I wouldn’t have grown as much if it weren’t for Lisa’s book.
– Jon May, The Laptop Medics
Table of Contents
- Introduction: The eBook Story
- Getting to Know You and What You Like
- What is Your Remote Support Specialty?
- You Better Like the “Cloud”
- Prepare yourself and your company for remote support
- SOP’s
- Costs of Remote Support
- Prepare Your Products & Services
- Terms and Conditions
- Website Pages Needed:
- Pricing
- Getting to Know Your Clients Better
- Build Trust
- Interview Process for Prepay Tickets
- Client Benefits
- How to Sell Prepay Tickets to Clients
- Closing a New Client
- The Actual “How to Do Remote Support List”
- How to Book Appointments Most Efficiently
- Inbound Calls
- Inbound Emails
- How to Videos
- Your Toolkits
- Operations
- Mental Toolkit
- Sales Toolkit
- Services You Can Provide
- Simple Cloud Products You Should Consider Selling
- Resellers & Affiliates
- Sales
- Online Software Upsells—Figure out what you’re going to sell and how to sell it
- Upsells
- Business Client Upsells
- Home Client Upsells
- Follow Upsells
- Prepay Tickets
- How to Pitch a Prepay Ticket
- Current Clients
- How To Sell More Packages If You are a One Person Shop
- Packages
- Reoccurring Payments
- Even More Upsells, Deliver the Kitchen Sink!
- Proposals
- Commission Sales
- Local Partners
- Outsource Partners & Help
- Marketing
- What is Your Best Marketing Tool?
- To Market Remote Support
- My Top Marketing
- Checklists
- Tune-up and Virus Removal
- The Full Tune-up $99
- Old 22 Point Computer Cleaning Checklist $99
- Old 10 Point Computer Cleaning Checklist $49
- My Current Full Tune-up
- Toolbar Redirect Cleanup 83
- Virus Removals
- Technical Tips
- System Restore: If they can’t get on the internet
- How to troubleshoot if their internet doesn’t work
- Routers and Modems (3 Step Trick) and trust me, this works!
- How to manage more than 1 remote job
- Be prepared to make your main computer, your main “Bench”
- Be Prepared to Take Clients off the Clock
- Manage Expectations
- Job Overlap
- Cancellations and Reschedules
- Respect Your Clients’ Time
- Use your calendar!
- Learn to Talk and Work
- Scheduling
- Extras
- Figure Out Some Goals
- Closing Thoughts
- Zip file
- Glossary