3 Things To Do Before Buying Software

For most of us, buying software online is pretty easy, but what if you have a problem? How fast can you get support from that company? Who will help you, will they charge you for support, how will they help you? Phone or email? Will they remote in to fix it if there is a problem?

I help clients all the time with Microsoft Outlook. Usually calling Microsoft for help is pretty quick to call in, you get to talk to a real person at least. But the problem might take awhile to get fixed. For other software purchases such as online backup, antivirus, accounting software, etc….do these few things before you buy the software.

1. Check their website! How easy is it to find their “contact us” area? Is there a phone number to call? Email or a form?
   1. Many software companies do not offer a phone number at all so you have to use their online forums for help or all the offer is email support.  Most techs like myself are used to emailing in or using the community forums.
2. Try calling them for sales and support. Often times if you call in for sales, you might be able to swing a better deal.
3. Test calling their support phone and see what options you get, how long it takes to get to a live person and if you can get help. Many times they send you to a website for support. What if you can’t log into the support page? This just happened to me today and that’s why I’m writing this blog! I’m annoyed to no end. To put in a support case, you have to login. My clients login is messed up with different software options.

Buying cheap software can cost you time in the long run for support. That’s why I try to use vendors who I have a relationship with and who I know will answer the phone and respond quickly to email. Support is frustrating at times!

Category: Outlook Support