RSSCategory: Outlook Support

Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened

| May 7, 2026

Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened

This can be a snaggy error to fix. I have seen this error for years with Microsoft Exchange. Lately the fix for me has been to delete the 16,454 KB size file in the app data folder.

Usually I back up any file I delete but this one is not really a data file that works with the OST, when you set up new Outlook profile it just makes it. And this can get snagged up I believe.  If you delete it, then try reopening Outlook it might work. If not make a new profile (don’t delete the old one), set Outlook to open new profile. See if it performs better.

I also had to run 365 updates on my last client to get it working.

If not, then you might have other issues such as a VPN problem, Antivirus or Firewall.

If you need help, please use the form below.

PayPal Transaction refused due to risk model. Please try a different card

| May 4, 2026

PayPal Transaction refused due to risk model. Please try a different card

This is a known issue with PayPal. I called and found out it’s 4 hours old as of May 4th, 2026

They know of it and it’s reported.

https://developer.paypal.com/braintree/docs/reference/general/processor-responses/authorization-responses

 

Transaction refused due to risk model. Please try a different card

| May 4, 2026

Transaction refused due to risk model. Please try a different card

This is a known issue with PayPal. I called and found out it’s 4 hours old as of May 4th, 2026

They know of it and it’s reported.

https://developer.paypal.com/braintree/docs/reference/general/processor-responses/authorization-responses

 

Current Requests

| April 28, 2026

Hi Folks, thanks for checking out my current requests page. This is for the. Many of these calls were 1-3 calls and some went over an hour or got moved to project mode (migrations, email moving, etc)

 

Week of May 4 to May 8th

  1. Moving PST to Exchange
  2. setup 365 new tenant for client
  3. PST management with ACT
  4. Gmail connected to 365 apps
  5. Hotmail could not login with password
  6. Outlook sluggish, cache was not turned on, created new profileSetup 2FA for user with Box

 

Week of April 27 to May 1

  1. Outlook 2010 + PST files + OneDrive = disaster
    1. Client on 2010, his hard drive was out of space so he put the PST’s in OneDrive and now Outlook doesn’t love that location. Hired me to reconfigure.
  2. New employee setup on a personal Windows profile
    1. Client buys computer off the shelf (Best Buy, Amazon, etc) like most of us small businesses, has to have a Windows personal account, so I help set up the 365 Business apps and configure Outlook and SharePoint
  3. Hosted Exchange migration to Microsoft 365
    1. Client requested a migration from the hosted Exchange, I’ll migrate the data to 365 Exchange
  4. 99GB mailbox hitting limits
    1. Once you hit 99 gigs and your inplace archive is acting sluggish, it’s time for power players to get a 2nd mailbox. Will migrate data
  5. Too much email, needed a 2nd mailbox
    1. Another client with a similar issues
  6. MFA lockouts (within 48 hours!)
    1. Client could not log into 365 Admin as he replaced his phone, put in a call to Microsoft Data Protection, got back into his account in less than 48 hours
  7. iCloud + ARM processor compatibility issues
    1. Outlook Classic with ARM processors just don’t play together anymore, set client up on New Outlook and it worked great!
  8. Outlook sync errors on Mac
    1. Client had months of sync errors in Outlook on the Mac. Found the file that was stuck, deleted off server.
  9. Carbonite overcharges
    1. Client was overbilled, help assist with getting a refund. Loyal long term client.
  10. Domain transition & data migration
    1. Client is leaving one company and I am assisting with migrating to a new 365 account
  11. Outlook.com to Microsoft 365 Business migration
    1. Client was using Outlook.com for business, set up a new domain and am migrating Outlook.com data over
  12. “Missing emails” found in Deletions folder
    1. Client was missing critical emails, found in OWA search in a new folder called “Deletions”, recovered all and he put the emails back in the folders.
  13. Outlook search not working
    1. Use cached Exchange Mode was not set, told client to have IT create a new profile and use cached mode for better search results.
  14. Purchased EP2 for a client and verified inplace archive
    1. Client needed more than 50 gigs
  15. Helped a client setup POP with yahoo that was once at comcast
    1. App password was required but the server settings were wrong.
  16. Helped a client with a new email account, decided to migrate to exchange
    1. After discussing some sharing needs, client chose to move to Exchange
  17. icloud slow to sync, takes 15 min apparently
    1. This is something I could fix, it’s how New Outlook works
  18. IMAP not synching folders from online to Outlook, Outlook to online is fine, will investigate this, not typical.
    1. In progress
  19. Hosted Exchange to 365 Exchange project
    1. Migrated data/full migration project
  20. Gmail is duplicating between two mailboxes
    1. Researching now
  21. 2 PST in use, client wanted them combined and setup to use with ACT
    1. I copied the data out of one and then changed email delivery
  22. New Computer Set up
    1. Prepped new PC for data
  23. Exchange added calendars from all user accounts a calendar to admin’s calendar
    1. Researching
  24. Set up IMAP and added a PST for searching/helped with phone set up
  25. User added the 99 gigs, will go through all the PST files on a new computer and migrate to Exchange

Outlook Exchange Configuration Consultant

| April 28, 2026

Outlook Exchange Configuration Consultant

I’m Lisa Hendrickson and I help clients around the US with their small business and Microsoft 365 accounts. As an Outlook Exchange Configuration Consultant, I bring deep, hands-on expertise in designing, configuring, and troubleshooting Microsoft Outlook and Exchange environments for small businesses and professionals who rely on email to run their operations. I specialize in resolving the real-world issues that disrupt productivity, misconfigured accounts, authentication problems, profile corruption, syncing failures across devices, and the constant confusion between POP, IMAP, and Exchange setups. I help clients transition from legacy configurations into properly structured Microsoft 365 and Exchange Online environments, ensuring mail flow, calendars, contacts, and shared resources work seamlessly.

My work often includes cleaning up years of fragmented data, repairing broken PST files, resolving send/receive errors, fixing Outlook search issues, and untangling complex multi-account setups that mix personal and business identities. I also handle the critical backend pieces: DNS records like SPF, DKIM, and DMARC, mailbox permissions, shared mailbox access, and tenant-level configurations, so email is not only functional, but secure and reliable. Whether it’s a full Exchange migration, stabilizing a problematic Outlook profile, or helping a client finally understand how their email system is supposed to work, I bridge the gap between technical complexity and practical, usable solutions.

If you want to talk about how I can help, please use the form below to get in contact.

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