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Author Archive: Lisa Hendrickson
Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
How to Import Contacts into New Outlook
How to Import Contacts into New Outlook
This will be tricky to explain but I’ll do my best! First, how are your contacts setup in your Outlook Classic? I’ll review all three options and then give some instructions for each. I cannot go into a detailed “how to” but simple instructions will be helpful. If you need my help, you can use the form below. I will have step by step instructions at some point, these videos take a long time to make and are very complicated to get right. When I have the published, I will update this post.
Exchange/Outlook.com
The contacts in a business 365 Exchange account will natively setup in New Outlook. No need to import them. Once you add your account in New Outlook, give it some time to setup (should not take long) and your contacts will appear. What will be missing as of today’s date (April 7, 2025), very little data shows up. First/Last name, email, addresses, notes and some categories (this might change though in the future).
For those using Outlook contacts as part of their own home baked CRM system, you cannot view alot of the fields in New Outlook, so you will need to test. Keep in mind, New Outlook is developing every day and I have hope that by end of life, New Outlook will be capturing all your fields from your contacts. Right now, limited.
POP/PST (Any email account type)
POP accounts need a PST (Outlook Data File) to download the email into. These PST files often have a lot of other important data such as calendars, contacts, categories, flags, notes, journal entires, etc. Right now, New Outlook can only open a PST. Data cannot be viewed outside of emails and folders. I did a recent test and you can manually move one email at a time to another account in New Outlook.
The only way I know of how to import your contacts from a PST is to move your email hosting to a Microsoft Exchange account, import into Gmail, Google Workspace, Yahoo, AOL hosting. These platforms will offer contacts that sync with your phone and viewable in New Outlook. This is a bit technical, so as I mentioned I’m skipping technical detail right now. I will update with instructions later on, it’s very time consuming to make a full step by step tutorial for these.
IMAP (any email account type)
When you setup an IMAP account in Outlook, you should see (This computer only) next to your contacts in Outlook. This means that the contacts are in a local OST file and cannot be migrated. They need to be exported out manually and then imported into a email account that allows synchronizing such as Microsoft Exchange, Gmail, Google Workspace, Yahoo, AOL, etc. This actually can be quite easy to do! Video coming soon on this one!
That’s it for now folks, watch for updates on this blog, or subscribe to my LinkedIn newsletter to get updates or my YouTube
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If you need my help, use the contact form below
How to import autocomplete from Outlook Classic into New Outlook
How to import autocomplete from Outlook Classic into New Outlook
This one folks is going to be tough to explain, but I’ll do my best. I’m also testing a few of these to make a new video, please subscribe to my YouTube so get notified when it’s published. As well, this article will be updated after I’m done testing.
Microsoft Exchange and Outlook.com host the autocomplete on the Microsoft servers. When you sign into New Outlook, the autocomplete entries should already show up (might need to give it a few minutes)
If you had POP/PST or IMAP setup in Outlook Classic, then your autocomplete will most likely not migrate over. To get your autocomplete from Outlook Classic to be available in New Outlook, you need to decide if you want to migrate your email to an account that will use the autocomplete.
From my testing, here is the list I have so far
- Exchange
- Outlook.com
- Yahoo/AOL/Verizon (these should work, I’m still testing on these)
- Gmail (should as it has synching for calendar and contacts available in New Outlook)
- Google Workspace (still testing this but it normally does work)
What email accounts might not work
IMAP from any email host that doesn’t have a full synchronizing platform, only email (Hostgator, BlueHost, Network Solutions, email your web designer set up for you, etc) will most likely NOT work. If you need to migrate this account to Exchange, reach out to me, I can do these migrations and offer full Outlook conversion to Exchange. You can also chose Google Workspace, but if you love Outlook, I recommend Exchange.
If you happen to have many email accounts in Outlook, the autocomplete file covers all the email accounts. You will need to do some tech work here to get this accomplished. Or I can help too, might be faster as I know how to do it, but here are the instructions. I do not go into deep technical level on this, so if you’re not an Outlook tech savvy person, this might not be for you.
- Create a new Outlook profile and only add in the email that you want to use in New Outlook with autocomplete. If you want all of your accounts, then you can do this process for each email.
- Do not delete your current profile, very important! Outlook allows you to have many profiles.
- To make it easier, you can set this new profile as default, so when you do the next instructions, it will open your new profile
- Send a few emails so autocomplete has data to add the dat file
- Close Outlook and relaunch it
- You should see those test emails in the autocomplete.You can also test by logging in online to your online account that allows synching: Yahoo/Gmail account
- Now you can move on to step 2
- Then watch this video in full, it has instructions on how to find your current profile autcomplete and how to import it it into the new profile
- https://www.youtube.com/watch?v=2i2ZnkJ3r8s
- Tip: Always make a copy of the autocomplete, do not cut
If you need my help, please use the form below to get in contact.
iPhone Will Not Add Microsft 365 Exchange Account
iPhone Will Not Add Microsft 365 Exchange Account
I was helping a client a few days ago with this issue. His original problem was due to his MS account needing MFA setup, with that we had to remove his email from his phone. We had issues adding it back in. He was using GoDaddy, so their security is sometimes different than MS direct security. He could not login, the screen went gray. I had him call Apple because everything I tried was not working. Glad he did, he got the right person who knew of this glitch! Here is the fix:
If it grays out
- Hit refresh in the upper right hand corner
- Go back to Settings, Mail and add the account again
If have other issues, your security for Microsoft may not be enabled or setup yet. You can book time on my calendar if you need help.
Outlook Sync Specialist Small Business
Outlook Sync Specialist Small Business
Seamless Outlook Synchronization for Business Professionals
In today’s fast-paced business environment, staying connected across all your devices isn’t a luxury—it’s a necessity. If your Outlook email, calendar, contacts, or tasks aren’t syncing properly, it can disrupt workflows, impact productivity, and cause unnecessary frustration. I specialize in professional Outlook synchronization to ensure your data is seamlessly integrated across all platforms.
Comprehensive Outlook Sync Solutions
Outlook with iPhone & iCloud Outlook with Android devices Outlook across multiple computers Outlook with Gmail & mobile devices Outlook with Microsoft Exchange & mobile devices Enterprise-level synchronization & data migrations
Synchronization Options
- Microsoft Personal Accounts (Free, or $99/year for expanded storage)
- Microsoft Business Exchange Accounts ($4–$6/month for enterprise-grade sync)
- iCloud integration for Apple users
- Third-party synchronization solutions for Gmail & Outlook users
Service Details & Pricing
$299 per hour – Most migrations take 1–2 hours, depending on complexity.
How the Process Works:
Initial Consultation – A detailed assessment of your setup to ensure the right configuration.
Implementation & Migration – Seamless execution with minimal disruption to your workflow.
Testing & Validation – Ensuring everything functions correctly before completion.
Post-Migration Support – A scheduled follow-up to address any remaining concerns.
Why Work With Me?
Data Security First – Your data is always backed up before any changes are made. Efficient & Reliable – Minimal downtime so you can stay focused on your business. Corporate-Grade Expertise – I work with professionals, small businesses, and enterprise clients to optimize Outlook environments. Hassle-Free Scheduling & Payment – Book your first hour via my online calendar; payment is processed at the start of the second hour (no invoicing required).
If your Outlook sync issues are slowing down your business, let’s fix them—efficiently and securely. Schedule your session today!
Outlook Sync Consultant
Outlook Sync Consultant
Get Your Outlook Synced—The Right Way!
Ever feel like your Outlook is fighting against you instead of working for you? Whether it’s emails not showing up on your phone, calendars not syncing, or contacts disappearing, I’ve got you covered. I specialize in getting Outlook to work seamlessly across all your devices—so you can stop troubleshooting and start focusing on what matters.
What I Can Sync for You:
Outlook with iPhone & iCloud
Outlook with Android
Outlook across multiple computers
Outlook with Gmail & phones
Outlook with Microsoft Exchange & phones
Other sync solutions (for Gmail users)
Syncing Options (What Works Best for You?)
- Microsoft Personal Account (Free, or $99/year for extra storage)
- Microsoft Business Exchange ($4–$6/month)
- iCloud (for iPhone users)
- Third-party software for Gmail users
Pricing & Process
$299 per hour (Most sync/migration projects take 1–2 hours)
How It Works:
We start with a conversation – I’ll ask questions, take notes, and figure out the best setup for you. Let’s get it done! – If we have time, I’ll start the migration immediately; otherwise, we’ll schedule it. You test, I tweak – We’ll do a follow-up to make sure everything is running smoothly. Done & dusted! – Once you’re happy, I’ll close the ticket.
A Few Things to Know:
I always back up your data before making any changes. Scheduling is easy—just book your first hour through my online calendar. No invoicing—your card is collected at the start of the second hour.
If you’re tired of Outlook headaches and just want things to work, let’s get it fixed. Book your session today!
Outlook Phone Synchronizing Expert
Outlook Phone Synchronizing Expert
One of my busiest services is to help clients synchronize their Outlook with their phones. This includes email, calendar, contacts, notes, tasks. I help configure the following:
- Outlook with iPhone
- Outlook with Android
- Outlook with many other computers
- Outlook with Gmail + phoines
- Outlook with Microsoft Exchange + phones
- Outlook with iCloud
- Outlook with iCloud + iPhone
Options to synch:
- Personal account with Microsoft (free, or pay $99 a year for more space)
- Business Microsoft Exchange account ($4-$6 a month)
- Other synchronizing software (for Gmail users only)
- iCloud for iPhone users
Pricing
- $299 per hour, a data migration can take 1-2 hours of time.
Data
- I will backup your data before I start the project.
How the service works
- Every client will have an onboarding where I will ask a lot of questions, take detailed notes on your computer.
- Then if we have time, I will continue with the migration, if not, we will schedule the next day
- After the migration, we will schedule some aftercare/follow up for you to do some testing
- Close the ticket
- Take note: You will schedule the first hour using my calendar system, then I will collect your card at the start of the next hour. I do not invoice.
Use the form below to get in contact and see how I can help you
