Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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This product cannot be installed on the selected update channel

| March 5, 2026

This product cannot be installed on the selected update channel

I got this error helping a client uninstalling Microsoft LTSC 2021 and trying to install Microsoft 365 Business apps. I found a YouTube video with the correct reghack. I am sometimes skeptical of reg hacks, but this one did work and saved me time calling Microsoft. My comment is at the top. I won’t take credit but hope you like and comment on the video to share the love.

 

 

Microsoft 365 Consulting Services for Businesses

| March 4, 2026

Microsoft 365 Consulting Services for Businesses

If you’re looking for an experienced Microsoft 365 Consultant to help with your small business, I can help. Not all small businesses fit in a managed service program and many people don’t want to be in a lengthy contract or don’t even qualify. You are in that “do it yourself” space. Going it alone can be frustrating if your online searches aren’t helping, or if Microsoft can’t help. I know how to navigate the 365 Admin accounts, security and many basic requests that are usual for a small business to need to be completed. As well, I’m an Outlook Expert and desktop apps specialist, so you get a 3-in-1 skilled technician helping you.

I offer 1-hour appts up to 10 hour blocks. I also offer same day assistance and an online booking appointment scheduler so you can book your time when you are free. My business does not offer service contracts but blocks of time to help support your project or on-going support.

My services list can be viewed on my pricing page and if you need help with technology not on the list, just ask. I usually can figure out software that is new such as apps and connectors

https://callthatgirl.biz/pricing-and-services 

Use the form below to schedule a no cost consult to see if I can help or call 612-865-4475

Microsoft 365 Help for Small Business

| March 4, 2026

Microsoft 365 Help for Small Business

If you’re looking for an experienced Microsoft 365 Consultant to help with your small business, I can help. Not all small businesses fit in a managed service program and many people don’t want to be in a lengthy contract or don’t even qualify. You are in that “do it yourself” space. Going it alone can be frustrating if your online searches aren’t helping, or if Microsoft can’t help. I know how to navigate the 365 Admin accounts, security and many basic requests that are usual for a small business to need to be completed. As well, I’m an Outlook Expert and desktop apps specialist, so you get a 3-in-1 skilled technician helping you.

I offer 1-hour appts up to 10 hour blocks. I also offer same day assistance and an online booking appointment scheduler so you can book your time when you are free. My business does not offer service contracts but blocks of time to help support your project or on-going support.

My services list can be viewed on my pricing page and if you need help with technology not on the list, just ask. I usually can figure out software that is new such as apps and connectors

https://callthatgirl.biz/pricing-and-services 

Use the form below to schedule a no cost consult to see if I can help or call 612-865-4475

| March 2, 2026
1) Check Your Sign-In Activity (This is the smoking gun)
  • Go to: myaccount.microsoft.com
  • Security → Sign-in activity
  • Look for:
  • Countries you’ve never been to
  • Impossible travel (Florida → Poland → California in 20 minutes)
  • Multiple failed attempts followed by a success
Why this matters. Attackers almost never break computers anymore. They log in legitimately using a stolen password from:
  • phishing
  • reused passwords
  • old breaches
  • If you see a successful login from another country → you are not “maybe hacked.”
  • You are compromised
  2) Check Mailbox Rules (This is why clients say: “Nobody replied to my emails for 3 days.” They did. You just never saw them.
  • Outlook Web → Settings → Mail → Rules
  • Red flags\
  • Rules you didn’t create
  • “Move to RSS or Conversation History”
  • “Move to Archive”
  • “Mark as read”
  • Anything involving invoices, wire, payment, or CEO name
What attackers do
  • They hide incoming warnings so:
  • You never see security alerts
  • You never see client replies
  • You never see Microsoft emails
3) Check Forwarding: Important: Attackers don’t want your account, they want your communications. Invoices, escrow emails, payroll, ACH changes = money.
  • Settings → Mail → Forwarding
  • Look for:
  • Gmail addresses
  • Protonmail
  • Outlook.com addresses you don’t own
4) Check Sent Mail: Attackers impersonate you to your clients and vendors. That’s why YOU get blamed, not them.
  • Messages they didn’t send
  • “Here is updated payment information”
  • SharePoint or OneDrive links
  • Messages at 3am
5) Check Deleted Items: Users never look here. You’ll often find dozens or hundreds of sent messages sitting in Deleted Items.
  • Attackers often:
  • send phishing from your account then immediately delete evidence
6) Check Devices Logged Into the Account: This shows persistent access — meaning they can return even after a password change Security → Devices
  • Look for:
  • Android devices (very common attacker device)
  • Windows PCs not owned
  • Multiple unfamiliar sessions
7) Check Recovery Information: Attackers add recovery methods so they can reset your password after you fix it. This is why many victims get hacked again 24–72 hours later.
  • Security → Advanced security options
  • Look for:
  • unknown phone numbers
  • unfamiliar emails
8) Check Your Contacts: Why? Because attackers export your contacts and immediately launch phishing from your identity.
  • Users will hear:
  • “You sent me a strange Dropbox link.”
  • This is usually the first external symptom of compromise.
9) Change Password: If not, attackers keep an active token and stay logged in.
  • A password change does NOT always log out an attacker.
  • Correct way
  • Use a secure device
  • Change password at Microsoft website
  • Sign out everywhere
  • Then re-add devices

Outlook setup for iCloud for Windows Error

| February 18, 2026

Outlook setup for iCloud for Windows Error

This error is not the actual problem on why your iCloud for Windows software won’t setup Outlook. The real problem is that your Outlook profile doesn’t have a PST or a Microsoft Exchange account setup in the profile.

Here is how you can fix this and get your iCloud setup in Outlook again!

Outlook has “profiles” that hold all of your email accounts. Some of you will have only IMAP emails, some of you will have Microsoft Exchange and other IMAP email accounts, some of you might have POP with PST (you should not have an issue with setting up iCloud for Outlook). The iCloud app needs a PST file for some reason to setup correctly.

If this sounds confusing for you and you don’t want to do it, contact me and I can help. You always will want to backup all of your data before doing this just in case something bad happens. It shouldn’t but for those of you with (This computer only) for your calendar and contacts, you might have issues and I would backup those before doing anything else.

iCloud setup requires a PST to finish the setup. Here are some instructions:

  • Go to your Outlook profile in the mail app in the control panel
  • Click on “Data files”
  • Set a PST to be the default, if you don’t have one, you can add one in there (again be careful if you have a (This computer only) calendar and contacts.
  • You will get a notification about a change that will happen in  your profile
  • Then relaunch Outlook
  • Then log out of the iCloud app
  • Log in again
  • Synch the calendar and contacts
  • A Wizard will launch, select the top option
  • You will see all of your iCloud data “downloading” meaning it’s bringing the data down into the computer. It’s not being hosted in the PST file but iCloud still requires a PST for some odd reason
  • When it’s setup, you will get the setup finished window. If you get the iCloud errors, you might not have a PST setup correctly
  • Launch Outlook and you will see “iCloud” at the top of Outlook in the navigation bar
  • Your calendar will be listed underneath any other calendars
  • Your contacts will show underneath any other contacts

Again, if these steps are confusing or too complicated or you just want me to help, this can be a 1-hour request if I do all the backups and onboarding. I can’t guarantee it will be an hour but it could take that or more. Contact me below for help! I have 15 years experience helping clients with iCloud/Outlook and iPhone.

 

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