Lisa Hendrickson

Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl Technology Support. She is an Outlook Expert and Office 365 Consultant. Her specialties include being a Remote Support Technician, Technology Blogger, Podcaster and she is also of the author of six eBooks for computer repair businesses including the most popular "Call That Girl's Guide to Remote Support" To read and learn more, http://www.callthatgirl.biz/publications

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Tips on Microsoft Office 365 Support

| September 19, 2017 | 0 Comments

Tips on Microsoft Office 365 Support

Office 365 Microsoft vs Vendor vs Your Local Tech

Well folks, this ends my 3 part series of Office 365 tips. I’ll close with discussing support which is a very important part of your Office 365 experience.

So you want to buy, you read my tips and now you have to decide what to do. Buy from Microsoft directly? Go through a vendor or buy through your local computer tech (Me or your tech of choice).

Many folks get so excited about getting into O365, they buy direct from Microsoft and then learn some lessons right away. There are no instruction manuals on how to use the products and Microsoft will not migrate your email from your current email host to their Exchange product. They don’t have easy instructions to follow to setup OneDrive correctly or how to use SharePoint. Teams is pretty easy to figure out as well as Skype for Business, Bookings and other new add-ins, but the first three I mentioned usually requires help from an experienced technician. If you buy from Microsoft, you will have to use their support for everything if you don’t have a vendor or technician.

Now let’s say you are about to buy and decide to work with a bigger vendor on your own. They should handle the migration work and will help with first level work, but any detail work is not their sweet spot. This is when I start getting calls, when issues arise outside of their knowledge range.

If you have now decided to work with your local technician or myself, this is what you should expect. Experience and Managed Expectations.

Plus you are supporting someone who owns their own business, has pride in their work, usually answers calls quickly and you are their client, so you and should expect faster service and never have to call Microsoft yourself.

I am one of the local techs (*remote counts) and use AppRiver as my vendor. So I have 24×7 backup for my clients. When I set up a client with AppRiver, they pay Appriver, call them for basic first level needs and I help with the rest. I don’t have contracts but sell prepay tickets. Each local tech company will have their own setup, some might have a monthly managed service plan that includes support and some like me, might use another vendor. And there are some that work straight with Microsoft and you still should only work with the local tech company.

With so many ways to support Office 365, what is best option? Consider your budget before making any decision. While it may appear to be a bit more heavy on the budget to pay a smaller company, you usually get better support and customer service. Remember you get what you pay for and downtime can be costly for you.

Below is a link to check out my pricing for migration work and my Office 365 support. Feel free to compare with other companies while you are searching for your next support company.

https://callthatgirl.biz/microsoft-office-365-pricing

Contact me if you want to discuss your Office 365!

Marketing & SEO Tips for Business Owners

| September 17, 2017 | 0 Comments

Marketing & SEO Tips for Business Owners

In this SEO & Marketing Tips for Computer Businesses blog series, I will offer many tips for you to learn in small bites. In this series, I am going to make you think about your marketing in a whole different manner, maybe different than you are used to. I’m going to be brutally honest and tell it like it is and if you’re interested in doing your own marketing, follow along. It’s not hard, can be fun and watching the growth is the best part. I’ll start each tip/blog with a story and then move to the tip.

Blog #1 -my story and how I got started

I’m a small business owner and have done many advertising and marketing campaigns since 2007. Some paid off, some didn’t. I consider every endeavor a test, trial and learning lesson. Advertising is different than marketing, marketing in my opinion might not have instant results like an advertisement might have, but it has long term payoffs. Trust me, I have been conned too, been promised the world and paid for things I never should have. Some things I didn’t see an instant payoff and now regret getting out early. So many what if’s, should I have, what if I…..it’s not an exact science what will work for you.

As I create these marketing and SEO tip blogs you will learn what I have done to paid off for me. Here’s a bit about my story of how I began and how things are going still almost 10 years later.

I have been blogging since 2008, when I found my first WordPress site. A fellow blogger recommended I start blogging. Well I love talking and writing for me is just an extension of talking on the phone to a friend! Blogging was very natural for me.  In 2009, I had a friend move my blog on WordPress to my own website domain and my life completely changed. Why? Because the WordPress blog feature was very rich in search engines. I could also share my blogs to social media and it was on my own website. My old website that was just normal didn’t do anything for my business. Giving it the WordPress backend gave me opportunities to do many more things such as blogging and it was on my website, adding in forms, plug-ins, etc.  Almost 10 years later, I do all my own website /WordPress work, it’s not hard to learn if you want to learn.

Before I was blogging, I was doing newsletters. I didn’t have a lot of folks on my newsletter list. In fact, I only had about 40 when I started. I had only met those folks at networking events, invited them to LinkedIn and then added their emails to my newsletter, yep…without permission. Back then it was different. We were not inundated with emails and spam like we are now. I had a small following but what kept me engaged was telling a story 2x, I told a short story in the newsletter and then linked my blog to it.

For many years, all I knew what that I love writing and sharing the articles in my newsletters and on LinkedIn. Back then, Facebook didn’t really do well for marketing but LinkedIn did. In fact, I did so well just doing these 3 things together, it grew my business during a recession.

But things change and what changed for me was Google. By accident, I was blogging about one niche thing so much (Outlook of course) that people from outside of Minnesota were calling me to help them. I was on to something, blogging was getting me clients.

Since 2012, I have now been very consistent with my own marketing, while I still pay for an occasional ad on a website or try something new, I still do everything on my list below, all by myself and it’s mostly all free. I pay for my newsletters, my yearly podcasting fee’s. The rest is my own time and creating the content.

  • Blogging
  • Newsletters
  • Social media
  • SEO blogging
  • Error blogging
  • YouTube
  • Podcasting
  • Online Engagement with technicians and clients on LinkedIn

 

Let’s get started!

Tip #1 

First, let’s talk about the most important thing when you talk Marketing in any business…how much time do you want to put in? Do you want to learn how to do the marketing that I do and do it yourself? You will save a lot of money but you also have to learn to be consistent. I created and follow a “social media and marketing schedule” that I use as my daily to do list and it keeps me on my toes! If you read my list and thought, “oh, no I don’t want to do that” then doing marketing yourself is not the best option. For you it will require you to hire it out to another company. One of my final blogs will have a lot of information for hiring it out to other people. Lots of tips there and you will want to read my next blog about your budget.

Creating a blog post is not really that hard, even if you don’t like writing. Creating a newsletter is not hard either if you use a template (I use one). Podcasting is easy if you like talking, the rest is technically not hard to do either. Nothing is hard, it’s just learning how to do it and being consistent. In my blog series I will not go into deep training on each but offer the tips, so you can figure it out or hire me to help you learn it.

Here is a bit of homework for you while you wait for my next blog. Again, think about how much interest you have in learning new ideas, time you will need to put in get things going and being consistent. If you have no marketing budget and want to do it yourself, you will need to also schedule time for yourself to do it. It might be during your workday if you don’t work after 5:00, for you 24×7 folks it might be nights/weekends. For me, I just keep it rolling all the time, during my workday, nights, weekends. I write when I feel creative or get a good idea. Many good ideas come right from my own clients! I listen to them and they often tell me many interesting stories. I keep notes every day in a notepad and review those for blogs/newsletters, podcast ideas.

Final homework, review your current marketing. What are you doing now? Write a list of everything you are actively doing/paying for, etc. Also write a list of the past things you did- free or paid and then review those results. Also….go through your clients in the past month and see if you know how those folks found you. If you are not tracking that, NOW is the time! Start asking all new clients, “how did you hear of us” and in a month or so, you can create a spreadsheet and start seeing what is the common answer and you can work off that.

Blog #2. 

https://callthatgirl.biz/marketing-stack-and-budget-for-it-business-owners

To get it faster..

I will push the blogs out via my social media and in my newsletters.

Want to hire me to help?

As much as I love Outlook and Office 365 work, I love marketing and helping people as much as I can. Marketing and SEO blogging is second nature to me, so offering both feels very comfortable. I’m good with offering both on a ticket at the same time if you happen to need all my support, Outlook, Office 365 and Marketing coaching.

Contact me below to get more information.

 

Microsoft Office 365 Pricing

| September 13, 2017 | 1 Comment

Microsoft Office 365 Pricing and Costs

Vendor Pricing, vendors charge more because they offer a premium support service (highly recommended) 

  • Office 365 Essentials $7.00 (Exchange only)
  • Office 365 Business (applications and OneDrive) $9.95
  • Office 365 Business Premium $16.00

Microsoft Pricing, Microsoft supported

  • Office 365 Essentials $5.00
  • Office 365 Business (applications and OneDrive) $8.25
  • Office 365 Business Premium $12.50

Migration Labor or migrating all email/calendar/contacts to Exchange. All inclusive, does not include 3rd party migration from iCloud, Google calendar, iTunes, etc

  • 1-20 mailboxes $150
  • 20+ $125

Call That Girl – 4 hour ticket $499, 8 hour ticket $899

  • Fine tuning after migration that is not included in the migration
  • IT administration/Helpdesk for future needs
  • includes migrating calendar, contacts from 3rd party apps, Google calendar, etc
  • Training
  • SharePoint setup
  • OneDrive setup
  • Teams training
  • Bookings training
  • Shared calendars
  • Phone setup

 

GoDaddy Office 365 Help

| September 13, 2017 | 1 Comment

GoDaddy Office 365 Help

Hi Folks! I have created a series of GoDaddy Office 365 Help blogs for you to read and learn from. If you are a client, some of this will require help from a professional IT company, such as migrations or registry fixes. But for general information, all blogs are a good read.

 

https://callthatgirl.biz/godaddy-office-365-reviews

https://callthatgirl.biz/godaddy-office-365-problems

https://callthatgirl.biz/how-to-migrate-godaddy-office-365-to-csp-or-another-vendor

https://callthatgirl.biz/godaddy-sharepoint-desktop-syncing-problems

If you found this information helpful, feel free to donate to my Paypal or sign up for my $10 quick question helpdesk!

 

 


 

 

 

 

 

 

 

 

 

 

GoDaddy Office 365 Migration

| September 12, 2017 | 0 Comments

GoDaddy Office 365 Migration

I was going to spend some time this evening doing a technical write up on job I did today, after I completed a GoDaddy Office 365 migration to my vendor AppRiver. But interestingly, I had a fellow technician email me about something totally different, I snooped on his blog and found this goldmine of a document!

He just blogged about this today, so the universe is talking here folks. After reading this, I have decided to work with Adam as my migration team. I have known him for many years and feel it’s time for me to get out of the migration work. Feel free to contact Adam if you and your team needs assistance. If you need help on a larger scale migration, 20 mailboxes or more, I have another referral for you. Contact me below for details.

End Users/Clients, this is not documentation for you to do your own migrations. This is for technicians who are looking for documentation on how to migrate from GoDaddy. Clients should always call a professional with experience to do email migrations. Most technicians sell Office 365 through Microsoft directly or use a vendor as I do, from AppRiver.

How does Call That Girl fit in this equation? I have years of experience doing migrations, but due to my Office 365 consulting and troubleshooting growing, I no longer am doing the “migration” work but am available for aftercare. Once Outlook is setup for employees, I can help with calendar and contact sharing, administrative duties, SharePoint setup, Teams, Bookings, etc. Anything else, free to contact me. I sell support tickets you can read about them here. https://callthatgirl.biz/pricing-expectations

With Adam’s permission, Here is the original blog link, https://www.itproiowa.com/godaddy-office-365-migration

GoDaddy Office 365 Migration Cutover to the real Office 365 instructions

GoDaddy Office 365 is quite limited compared to other vendors’ versions. Some of the limitations include a severely crippled admin panel, no provision for two-factor authentication, very little support from GoDaddy O365 support. They will refer you to Tier 1 Microsoft support which typically takes hours to work through issues.

Since these issues are not present with other vendors such as AppRiver, we strongly suggest you do not start with GoDaddy O365, however, if you do and are now running into these limitations we can migrate you to a vendor without limitations and amazing support.

If you would like to do the migration yourself, here is an overview of the process. It is very important that you understand completely before proceeding, otherwise, loss of mail may occur. If you have any questions call us for migration assistance at 319-227-7000.

A domain name (ex. domain.com) cannot exist on 2 different O365 accounts at the same time. It will need to be removed from the old O365 plan before being added to the new one. During this process, there is potential for mail loss if the domain doesn’t exist in either location. In order to avoid bounce backs and mail loss, we recommend mail flow be sent through a spam filter such as AppRiver’s SecureTide. SecureTide then has the ability to place mail on hold while the domain name is being moved.

With that in mind, below are the steps to follow. To be clear, when I use the term Source and Destination below, the source is the old subscription and the destination is the new subscription. If at any time you have questions, please give us a call!

Phase 1 – Setup

  1. Change your MX records to point to the spam filter (SecureTide). Mail will now flow to the Spam filter then back out to current/Source O365 subscription.
  2. Collect details on all the entities that live on the source O365 account and create them on the destination O365 account. (Users, Groups, Aliases, Contacts, Resources, Shared Mailboxes, Public Folders etc.). They will be created using the “.onmicrosoft.com” address.

Phase 2 – MigrationWiz

  1. Once that is done go to https://migrationwiz.bittitan.com and sign up for a free account and create a project. The users for source AND destination should be setup using the “.onmicrosoft.com” address, Not the domain.
  2. Once users are added to the project run a “Verify Credentials” pass to test credentials.
  3. Once all users show complete for verification run a “Pre-stage Migration”.
  4. At this point, you are waiting for the first pass to be done so you can do the cutover.

Phase 3 – Cutover

Warning: Removing and adding the domain can take anywhere from an hour to 24 hours in extreme circumstances.

  1. To begin, call AppRiver Support and ask to put the mail put on hold. Mail will now queue up in the Spam filter (SecureTide) and will no longer be delivered. (Later it will be released and delivered as expected.)
  2. Run a “Full Migration” pass in MigrationWiz. This is the last and final pass as no new mail will come into those old mailboxes.
  3. On the source, edit the users, groups, contacts, shared mailboxes, etc and switch the domain associated with it to the “.onmicrosoft.com” address. You cannot remove a domain if any of those are using it still.
  4. Remove the domain. You may have to call GoDaddy to remove the domain from their system. TIP: It’s recommended from an AppRiver sales engineer to just call GoDaddy and cancel the service vs remove the domain, you might have a easier time getting this done.
  5. Add and verify the domain in the new O365 Subscription via the “Domains” Section in O365 Admin center.
  6. Change all of the destination Users, Groups, Contacts, Shared mailboxes, etc back to using the “domain.com” address (instead of “.onmicrosoft.com”).
  7. From here you have two options for mail flow. Are you going to continue to use spam filtering? Or are you only using it for the mail hold during the migration process? (We strongly suggest keeping the SecureTide service).
    1. Keeping SecureTide – Call into support and have them take off the mail hold and release the mail to the new MX record. Have them confirm that the new O365 MX record matches the old one. It CAN change between subscriptions. If it doesn’t then they will have to update to the new MX in order to avoid mail loss.
    2. NOT keeping SecureTide –  Update your public MX record with the new O365 MX record. Then call support for them to release mail. Same considerations as above. Make sure the new MX record is correct before release.
  8. Setup the new profiles and mobile devices

Contact Adam and his team now at 319-227-7000 for your GoDaddy Office 365 migration needs.

Contact Lisa below for Outlook help, aftercare, training, helpdesk, etc.

If  you found this information helpful, feel free to donate to my Paypal or sign up for my $10 quick question helpdesk!


 

 

 

 

 

 

 

 

 

 

How to migrate GoDaddy Office 365 to CSP or Another Vendor

| September 12, 2017 | 2 Comments

How to migrate GoDaddy Office 365 to CSP or Another Vendor

I was going to spend some time this evening doing a technical write up on job I did today, after I completed a GoDaddy Office 365 migration to my vendor AppRiver. But interestingly, I had a fellow technician email me about something totally different, I snooped on his blog and found this goldmine of a document!

He just blogged about this today, so the universe is talking here folks. After reading this, I have decided to work with Adam as my migration team. I have known him for many years and feel it’s time for me to get out of the migration work. Feel free to contact Adam if you and your team needs assistance. If you need help on a larger scale migration, 20 mailboxes or more, I have another referral for you. Contact me below for details.

End Users/Clients, this is not documentation for you to do your own migrations. This is for technicians who are looking for documentation on how to migrate from GoDaddy. Clients should always call a professional with experience to do email migrations. Most technicians sell Office 365 through Microsoft directly or use a vendor as I do, from AppRiver.

How does Call That Girl fit in this equation? I have years of experience doing migrations, but due to my Office 365 consulting and troubleshooting growing, I no longer am doing the “migration” work but am available for aftercare. Once Outlook is setup for employees, I can help with calendar and contact sharing, administrative duties, SharePoint setup, Teams, Bookings, etc. Anything else, free to contact me. I sell support tickets you can read about them here. https://callthatgirl.biz/pricing-expectations

With Adam’s permission, Here is the original blog link, https://www.itproiowa.com/godaddy-office-365-migration

GoDaddy Office 365 Migration Cutover to the real Office 365 instructions

GoDaddy Office 365 is quite limited compared to other vendors’ versions. Some of the limitations include a severely crippled admin panel, no provision for two-factor authentication, very little support from GoDaddy O365 support. They will refer you to Tier 1 Microsoft support which typically takes hours to work through issues.

Since these issues are not present with other vendors such as AppRiver, we strongly suggest you do not start with GoDaddy O365, however, if you do and are now running into these limitations we can migrate you to a vendor without limitations and amazing support.

If you would like to do the migration yourself, here is an overview of the process. It is very important that you understand completely before proceeding, otherwise, loss of mail may occur. If you have any questions call us for migration assistance at 319-227-7000.

A domain name (ex. domain.com) cannot exist on 2 different O365 accounts at the same time. It will need to be removed from the old O365 plan before being added to the new one. During this process, there is potential for mail loss if the domain doesn’t exist in either location. In order to avoid bounce backs and mail loss, we recommend mail flow be sent through a spam filter such as AppRiver’s SecureTide. SecureTide then has the ability to place mail on hold while the domain name is being moved.

With that in mind, below are the steps to follow. To be clear, when I use the term Source and Destination below, the source is the old subscription and the destination is the new subscription. If at any time you have questions, please give us a call!

Phase 1 – Setup

  1. Change your MX records to point to the spam filter (SecureTide). Mail will now flow to the Spam filter then back out to current/Source O365 subscription.
  2. Collect details on all the entities that live on the source O365 account and create them on the destination O365 account. (Users, Groups, Aliases, Contacts, Resources, Shared Mailboxes, Public Folders etc.). They will be created using the “.onmicrosoft.com” address.

Phase 2 – MigrationWiz

  1. Once that is done go to https://migrationwiz.bittitan.com and sign up for a free account and create a project. The users for source AND destination should be setup using the “.onmicrosoft.com” address, Not the domain.
  2. Once users are added to the project run a “Verify Credentials” pass to test credentials.
  3. Once all users show complete for verification run a “Pre-stage Migration”.
  4. At this point, you are waiting for the first pass to be done so you can do the cutover.

Phase 3 – Cutover

Warning: Removing and adding the domain can take anywhere from an hour to 24 hours in extreme circumstances.

  1. To begin, call AppRiver Support and ask to put the mail put on hold. Mail will now queue up in the Spam filter (SecureTide) and will no longer be delivered. (Later it will be released and delivered as expected.)
  2. Run a “Full Migration” pass in MigrationWiz. This is the last and final pass as no new mail will come into those old mailboxes.
  3. On the source, edit the users, groups, contacts, shared mailboxes, etc and switch the domain associated with it to the “.onmicrosoft.com” address. You cannot remove a domain if any of those are using it still.
  4. Remove the domain. You may have to call GoDaddy to remove the domain from their system. TIP: It’s recommended from an AppRiver sales engineer to just call GoDaddy and cancel the service vs remove the domain, you might have a easier time getting this done.
  5. Add and verify the domain in the new O365 Subscription via the “Domains” Section in O365 Admin center.
  6. Change all of the destination Users, Groups, Contacts, Shared mailboxes, etc back to using the “domain.com” address (instead of “.onmicrosoft.com”).
  7. From here you have two options for mail flow. Are you going to continue to use spam filtering? Or are you only using it for the mail hold during the migration process? (We strongly suggest keeping the SecureTide service).
    1. Keeping SecureTide – Call into support and have them take off the mail hold and release the mail to the new MX record. Have them confirm that the new O365 MX record matches the old one. It CAN change between subscriptions. If it doesn’t then they will have to update to the new MX in order to avoid mail loss.
    2. NOT keeping SecureTide –  Update your public MX record with the new O365 MX record. Then call support for them to release mail. Same considerations as above. Make sure the new MX record is correct before release.
  8. Setup the new profiles and mobile devices

Contact Adam and his team now at 319-227-7000 for your GoDaddy Office 365 migration needs.

Contact Lisa below for Outlook help, aftercare, training, helpdesk, etc.

If  you found this information helpful, feel free to donate to my Paypal or sign up for my $10 quick question helpdesk!