Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
Good question! Here are some answers in a bullet form (created by me not AI) and how to fix at the end! BONUS: New Outlook included!
Outlook Classic
New Outlook (since it’s so new, there isn’t a lot to know about repairing this yet but here is what I know so far!)
As I don’t know your exact problem, here are some basics.
If you need help, please use the form below to get in contact.
If you have iCloud for Windows set up in New Outlook, you might notice a synching delay. I just helped a client who called me back to let me know about this. I told him that iCloud on the browser and phone update automatically but there might be a delay for New Outlook to sync up. There are no options that I know of to sync it faster, so expect up to 15 minutes.
I’m not sure if this is typical as I have helped many people with iCloud and New Outlook and no one else has reported this delay, but it could be a recent change so that’s why I created this post.
If you need help with connecting your iCloud for Windows with Outlook Classic or New Outlook, please use the form below to get in contact.
Hi Folks, thanks for checking out my current requests page. This is for the. Many of these calls were 1-3 calls and some went over an hour or got moved to project mode (migrations, email moving, etc)
Week of May 4 to May 8th
Week of April 27 to May 1
I’m Lisa Hendrickson and I help clients around the US with their small business and Microsoft 365 accounts. As an Outlook Exchange Configuration Consultant, I bring deep, hands-on expertise in designing, configuring, and troubleshooting Microsoft Outlook and Exchange environments for small businesses and professionals who rely on email to run their operations. I specialize in resolving the real-world issues that disrupt productivity, misconfigured accounts, authentication problems, profile corruption, syncing failures across devices, and the constant confusion between POP, IMAP, and Exchange setups. I help clients transition from legacy configurations into properly structured Microsoft 365 and Exchange Online environments, ensuring mail flow, calendars, contacts, and shared resources work seamlessly.
My work often includes cleaning up years of fragmented data, repairing broken PST files, resolving send/receive errors, fixing Outlook search issues, and untangling complex multi-account setups that mix personal and business identities. I also handle the critical backend pieces: DNS records like SPF, DKIM, and DMARC, mailbox permissions, shared mailbox access, and tenant-level configurations, so email is not only functional, but secure and reliable. Whether it’s a full Exchange migration, stabilizing a problematic Outlook profile, or helping a client finally understand how their email system is supposed to work, I bridge the gap between technical complexity and practical, usable solutions.
If you want to talk about how I can help, please use the form below to get in contact.
I’m Lisa Hendrickson and I help clients around the US with their small business and Microsoft 365 accounts. My core business is helping with Outlook but actually, 50% of those calls are helping with 365 Administration. As a Small Business Microsoft 365 Consultant, I specialize in helping very small businesses, typically solo owners up to teams of 10 employees get Microsoft 365 set up correctly and running smoothly. I guide you through purchasing decisions, choosing the right license options (so you’re not overpaying or underpowered), and setting up your Microsoft 365 tenant the right way from the start.
I handle domain and DNS changes, including SPF, DKIM, and DMARC configuration, to ensure your email is delivered properly and securely. I also manage email migrations from POP, IMAP, Google Workspace, or other platforms, making sure your data comes over cleanly without the usual chaos small businesses run into.
Beyond setup, I configure Outlook, set up Microsoft Teams for collaboration, and implement MFA and security best practices to protect your accounts. My work doesn’t stop at go-live, I provide follow-up support to troubleshoot issues, answer questions, and help you adapt as your business grows.
My focus is simple: take the confusion out of Microsoft 365 for small business owners who are doing it themselves, and give you a clean, reliable setup without long contracts or unnecessary complexity.
If you want to talk about how I can help, please use the form below to get in contact.
I’m Lisa Hendrickson and folks hire me to help with complicated Outlook PST issues. As a Microsoft Outlook Expert with nearly 30 years of hands-on experience, I specialize in repairing, organizing, and managing PST (Personal Storage Table) files for individuals and small businesses. I help clients dealing with over-limit PST files, broken or corrupted data files, slow Outlook performance, missing emails, and years of unmanaged archives spread across multiple devices. My services include PST repair, cleanup and organization, splitting and merging oversized files, recovering damaged or inaccessible PST data, and resolving issues caused by files that exceed recommended size limits. I also handle importing PST files into Microsoft 365 and Exchange Online, and transitioning “This Computer Only” data into a properly configured server-based environment.
For users coming from POP and IMAP setups, I ensure all historical email, contacts, and calendar data stored in PST files is preserved, organized, and accessible in the new system. Whether your PST file is over limit, broken, won’t open, or simply out of control, I provide clear, efficient solutions to protect your data and get Outlook running smoothly again.
Use the form below to get in contact, I offer a free 10 min consult to review your project and offer a soft quote.