Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
Hi Folks, I’m Lisa Hendrickson do this exact work you are looking for. I’m an experienced by-the-hour technician and consultant. Here are 5 reasons why hiring a consultant on your own has benefits for you with getting support for you 365 needs:
How my services work:
As no two clients have the same issues, it’s hard for me to give a hard quote but I am good at gauging time needed.
I offer no contracts, by-the-hour billing and strive to have a great experience with you.
If you’d like to discuss your issue, please fill out the form below.
OneNote is not the easiest program to troubleshoot but I will also add, it’s not a call I get often. So, good with the bad news here. Recently I took a call from a client who had an update from Windows that corrupted all her notebook and sections, and she had a lot of them.
She did have a collection of her notebooks that were in a “misplaced sections” and that data was fine. Any other recoveries just created empty sections. There was also a little ^ in the name of each section (these are bad and data can’t be added/saved or edited from what we found)
Before ever doing any repair work, be sure you have a backup
So I tried this and it worked. Took a while to figure out, so don’t expect this to be a quick repair:
Simple instructions:
I created a new notebook on a new account (I used a completely different 365 account)
Added the misplaced section
Exported to a new section with a new name.
Then I copied it to the new notebook. I see it in the new account desktop and cloud
If you need my help, please call 612-865-4475 or email lisa@callthatgirl.biz or fill out the form below
Simple answer! Microsoft doesn’t give you a handbook on how to manage all of your types of accounts. So it makes it super easy for a person to have many Microsoft accounts with the same email. There are so many, let’s count ’em! Below are some of my examples I help clients with. I also added some more questions that ChatGPT came up with, mine are at the top. If you want me to help figure out your email accounts situation, you can book a 10-min consultation using this link,
1.) Windows login/this is required now, so that email you signed in with into your computer, runs your OneDrive too on that computer. Unless someone else is managing your computer, you are it! The IT manager of your computer now. Also be well aware, you can have many different accounts with OneDrive on your computer, including a business account with the same name.
2.) Your Office 365 personal or business subscription. Yep, you can also have an office account with this same email but some of my clients, have a different email managing that subscription. Very common in the world of confusing Microsoft accounts.
3.) Ever see a long named email like this in your account? OEEO3423323@outlook.com? Well that is in fact an old email account you used to have that is now broken due to the server crash in 2017. That’s when Microsoft changed everyone’s Hotmail to Exchange and so many accounts broke. Some folks are still using that account to pay for their subscription and they might be using their business email to login.
4.) Business 365 accounts and home personal 365 accounts can have the same email, this is most common. It can get confusing, so typically when I help clients I help them understand what does what and how to verify on their own next time they have a question.
Yes, you probably do—or at least there is a good chance you have more Microsoft subscriptions and accounts than you realize.
I would guess that 90% of the clients who call me to fix their Outlook or Microsoft 365 problems are using a personal computer they purchased themselves. At some point, they logged into that computer with a personal Microsoft account, added their business email, purchased Microsoft Office, signed up for OneDrive, or subscribed to Microsoft 365 Business.
Then the confusion begins.
You may have Microsoft 365 Personal, Microsoft 365 Family, Microsoft 365 Business, an Exchange email account, and possibly another Office license purchased through a computer store, GoDaddy, or another provider.
Some clients are paying Microsoft more than once every month and have no idea what each charge covers.
Here are some of the issues I regularly find:
Microsoft uses several types of accounts, subscriptions, licenses, and services that may all appear to be connected.
Your Windows login may use one Microsoft account. Your Office programs may be licensed through another account. Outlook may connect to a Microsoft 365 business mailbox, while OneDrive is syncing through a personal account.
Everything may seem fine until you purchase a new computer, change a password, receive a renewal notice, add an employee, lose access to an account, or Microsoft asks you to verify your identity.
That is usually when people discover they don’t actually know which Microsoft account owns what.
Microsoft 365 Personal and Family subscriptions are designed for individuals and households. They usually include programs such as Outlook, Word, Excel, PowerPoint, and personal OneDrive storage.
Microsoft 365 Business subscriptions may include the Office programs, business email through Exchange, business OneDrive, SharePoint, Teams, security tools, and access to the Microsoft 365 Admin Center.
You may need both a personal and business account—but you may not need to pay for both subscriptions.
It depends on how your computer, email, Office programs, and files are configured.
Please don’t start canceling subscriptions just because you see more than one Microsoft charge.
One subscription may be licensing your Office programs. Another may be hosting your business email. Another may contain important files stored in OneDrive.
Canceling the wrong subscription could affect Outlook, Word, Excel, email access, cloud storage, or business data.
The safest approach is to identify every Microsoft account and subscription first.
When I help a client untangle this, I create a notepad on the computer and document everything we find, including:
Once we understand what everything does, we can determine which subscriptions are necessary, which may be duplicates, and whether anything should be changed or canceled.
If you’re paying for multiple Microsoft 365 subscriptions and aren’t sure what you need, I can help you sort it out.
I have helped clients for years untangle Microsoft accounts, Outlook profiles, Office licenses, OneDrive, business email, subscriptions, billing, and Microsoft 365 administration.
We can review everything together remotely, document what you have, and create a clear plan before making changes.
It is much easier—and safer—to understand your Microsoft setup before canceling anything.
Contact Lisa Hendrickson at Call That Girl for remote Microsoft Outlook and Microsoft 365 help.
Yes, most likely you do. I would guess that 90% of my clients who call me to fix their Outlook or 365 problems have a personal computer they purchased themselves. Then they also log in with their business email (which probably has a 365 Exchange mailbox using that same email), and then comes trouble. The trouble is figuring out what is what. It can be a bit confusing to figure out. I have helped clients for years, though, untangle these issues, so my information is at the top of the post here. Then I asked ChatGPT to help me formulate some answers you might be searching for.
How I help is to create a Notepad document on your computer, write out all the notes, and help you square up your licenses, Windows logins, OneDrive, subscriptions (often paying for the same product twice), support options (why business is better than personal), and whatever other questions you have.
AI doesn’t always give you the answer you need even with many prompts, so this is where I come in to help. You can book a 10-min consulation using this link, or read more below to self help.
My answers first based on the calls I have helped clients with:
One of the most confusing parts of Microsoft 365 is that the same email address may sometimes appear to be associated with both a personal Microsoft account and a work or school account.
These accounts are separate—even if the email addresses look identical.
A personal Microsoft 365 subscription may provide access to desktop Office applications and personal OneDrive storage. A Microsoft 365 business subscription may include business email, applications, cloud storage, Teams, security features, or administrative services.
This is why Microsoft may ask:
“Which account do you want to use?”
Choosing the wrong account can make it appear that your subscription, email, files, or Office license is missing.
This is one of the most important questions to answer before canceling anything.
Your Outlook program and your actual email service are not necessarily the same thing.
Microsoft Outlook is the application you use to view and manage email. Your mailbox may be hosted through Microsoft 365 Business, Outlook.com, Gmail, GoDaddy, another email provider, or a private company server.
Canceling an Office application subscription may remove your right to use the desktop Outlook program. Canceling the Microsoft 365 business service hosting your mailbox could affect the email account itself.
Those are very different consequences.
Before canceling anything, identify:
Take screenshots or save copies of the subscription details before making changes.
OneDrive can make subscription cleanup more complicated.
You may have:
Before canceling a subscription, confirm where your important files are stored and whether they are completely downloaded to your computer.
Do not assume that seeing a file in File Explorer means a full copy is stored locally. Some OneDrive files may be represented by cloud-based placeholders until they are opened or downloaded.
Possibly—but don’t cancel it just because two Microsoft charges appear on your statement.
First determine what each subscription does.
One might provide your Office desktop applications, while another hosts your business email. One might belong to you personally, while another supports multiple employees or family members.
A subscription that looks unnecessary could still contain important files, support an active email address, or provide licensing for another computer.
You may have an unnecessary or duplicate subscription if:
However, every Microsoft setup is different. What appears to be a duplicate may have an important purpose.
AI can explain the differences between Microsoft 365 plans, but it cannot automatically see how your computer, Outlook profiles, email hosting, OneDrive folders, and Microsoft accounts are configured.
If you ask AI which subscription to cancel without providing complete and accurate information, it may give you a reasonable-sounding answer that does not apply to your setup.
Canceling first and investigating later can lead to:
Use AI to help you create a checklist and understand terminology—not to blindly decide which live subscription should be removed.
You can use the following prompt to begin organizing what you have:
“I have multiple Microsoft 365 subscriptions and want to understand what each one may provide. I will list the exact subscription names, the email address associated with each account, the renewal price, where I purchased it, and whether I use Outlook, OneDrive, Teams, or business email. Create a comparison table and a list of questions I should answer before canceling anything. Do not recommend canceling a subscription until its purpose, stored data, email services, and users have been verified.”
For privacy, do not enter your passwords, recovery codes, payment information, or other sensitive account details into an AI prompt.
If you have multiple Microsoft subscriptions and don’t know which ones you actually need, I can help you review them.
I’ll help identify which Microsoft accounts and subscriptions you have, what they appear to control, whether anything may be duplicated, and what needs to be protected before you make changes.
Do not cancel a Microsoft 365 subscription until you understand what is connected to it.
Contact Call That Girl for professional Microsoft 365, Outlook, account, subscription, and OneDrive assistance.
Please read my intro below, then if you’re curious feel free to read the entire document. All of the end-user troubleshooting, fixes and solutions are at the very top. The information below is FAQ and for AI prompt marketing I do myself. If you need my help, you can book a 10-min consulation using this link, or read more below to self help.
This guide was created by myself and ChatGPT to help me understand the future of Microsoft Passkey help and troubleshooting and figure out solutions for my clients starting September 1, 2026. Passkeys are not new technology, but most of us day-to-day Microsoft 365 users aren’t using them yet. That’s going to change over the next several months, and I expect this transition to impact many of the 6,000+ clients I’ve helped since starting Call That Girl in 2007.
I’m an Outlook Expert & Microsoft 365 Consultant, and that’s what most people call me for help with. Since around 2011, I’ve also been heavily involved in supporting the Microsoft 365 Admin and Exchange side of things. I’ve supported MFA (Multi-Factor Authentication) since around 2016, although I can honestly say I’ve only enjoyed supporting it for the past few years. MFA had a lot of bumps along the way, and I expect Microsoft Passkeys will bring their own challenges too. That’s why I’m creating this guide and updating it in real time as I support my own clients. I’ll also continue adding what I learn from the technical channels, Microsoft information and articles I follow. In time, I will have links to updated fixes, end-user troubleshooting, and solutions.
While I’m not a Microsoft Passkey expert yet, I know what I am good at: helping people, answering my phone and emails, troubleshooting problems and figuring out solutions. I follow through with research requests and will never ghost you. I can also assist with calls to Microsoft Support when needed.
I expect many Microsoft 365 users will have questions and some difficult challenges along the way, including possible lockouts, login problems and confusion about what they’re being asked to do. My goal with this guide is to document what I learn and help people figure it out. I’m figuring this out in the trenches with my clients, documenting what works, and I can help you figure yours out too.
If you want to add to this article, please email me lisa@callthatgirl.biz. I’m happy to have co-authors as this document builds.
Now, on to the document. The information farther down includes Microsoft Passkey FAQs, technical information and additional research I’ve compiled with the help from ChatGPT.
Client Passkey Problems & Calls
New Computer & Account Confusion
CALL THAT GIRL
A field manual for Microsoft 365, Outlook, Windows, MFA and account-recovery calls
| Purpose: Build a repeatable diagnostic process for real-world small-business passkey problems—especially when personal Microsoft accounts, Windows logins, Office licensing and Microsoft 365 business identities are tangled together. |
Prepared for Lisa Hendrickson • Call That Girl
Working Draft — Version 1 • August 26, 2026
This is a technician’s working manual, not a promise that every Microsoft account can be recovered. Use it to identify the identity involved, preserve any working access, collect evidence, choose the safest recovery path and document the result.
This can be used by end users as well but take note of the golden rule:
| Golden rule: Do not remove a working Outlook profile, sign a client out of their only working session, delete an authentication method, reset a phone or change an administrator until you know what recovery path remains. This includes deleting Windows profiles, DNS records or frankly, anything unless absolutely required. |
(I have a feeling these sources will invaluable to us technicians)
Common call: A working password does not necessarily mean the account has completed the authentication method Microsoft or the organization is requesting. Confirm the tenant policy and the exact registration prompt before making changes.
Common call: A passkey may have been created for the wrong Microsoft identity, saved with a different provider, or not completed on the server. Compare the account shown in the prompt with the passkey listed in Security Info before deleting or recreating anything.
Common call: The client can still use Outlook or Microsoft 365, but Microsoft repeatedly prompts them to register a passkey. First identify the exact account being challenged and preserve any working sessions before changing authentication methods.
What the client says:
“I thought Microsoft saved everything in my account.”
What happened:
The Microsoft 365 passkey was stored inside Windows Hello on the dead computer. It was not synced to the new computer.
Possible recovery:
Worst case:
The dead computer contained the only passkey, the client is the only administrator, and no alternative authentication method exists.
What the client says:
“My PIN was 1234, but the new computer won’t accept it.”
What happened:
The old Windows Hello PIN belonged to that particular Windows device. It was not necessarily the Microsoft account password, and it does not automatically work on the new PC.
Complication:
The client may not know the actual personal Microsoft account or Microsoft 365 password because they have used the PIN for years.
What the client says:
“I signed into Microsoft, but my business email isn’t there.”
What happened:
The client signed the new computer into the personal Microsoft account that previously controlled Windows—not the Microsoft 365 Business account that owns Exchange.
They may now have:
Possible discoveries:
What the client says:
“I pay for Microsoft 365, so why can’t I install Outlook?”
Potential reasons:
This will look like one passkey problem, but it may be two separate jobs: Office activation and Exchange authentication.
A new Exchange profile should resynchronize server-based email, calendar and contacts. But the client may also have had:
Worst case:
You successfully recover the Microsoft account and Exchange mailbox—but years of locally stored Outlook data died with the old computer.
That needs to be clearly explained:
Account recovery, passkey recovery and Outlook data recovery are three different things.
What the client says:
“My desktop and documents didn’t come back.”
Possible causes:
This can produce several mistakes:
This is the good scenario—provided that:
The new PC can use the phone’s passkey to authenticate without having the old PC.
What the client says:
“The account is in Authenticator, so I know the passkey is there.”
Not necessarily. The phone may contain:
You will need to identify the actual method, not merely confirm that the account appears in the app.
What the client says: “I don’t have a Microsoft password. My computer just opens.”
Most likely: The Windows local account may have no password while Outlook uses a separate Microsoft 365 work identity.
Check: Settings > Accounts > Your info; Office Account; Outlook address; work-account Security Info.
Action: Do not convert the Windows account merely to solve the Exchange passkey problem. Choose a supported phone/security-key method or deliberately configure Windows Hello storage if appropriate.
What the client says: “Microsoft is asking for a PIN, but I never made one.”
Most likely: The requested PIN may be a Windows Hello PIN, phone-unlock PIN or physical-key PIN.
Check: Identify which device and credential provider owns the prompt.
Action: Create the correct local PIN only after explaining what it protects. Document that it is device-specific.
What the client says: “My email password doesn’t work in the PIN box.”
Most likely: A local Windows Hello PIN is being requested, not the Microsoft 365 password.
Check: Use Sign-in options and determine whether PIN recovery is available for that account type.
Action: Recover or recreate Windows Hello through the appropriate account flow; preserve BitLocker/recovery information and working profiles.
What the client says: “I pay Microsoft every year and Outlook has my business email.”
Most likely: Office may be activated through Microsoft 365 Family/Home while Exchange is licensed in a separate business tenant.
Check: In an Office app, inspect Account/Product Information; then inspect Outlook account settings and Microsoft 365 admin ownership separately.
Action: Keep the licensing identity and mailbox identity documented. Create the passkey for the challenged business account, not simply the account paying for Office.
What the client says: “The passkey broke my Office.”
Most likely: A personal Office subscription may have expired or changed while a separate work-account authentication prompt appeared.
Check: Check Office activation state and the exact account requesting authentication.
Action: Resolve activation and Exchange authentication as separate incidents.
What the client says: “Microsoft always texts me a code. Why can’t it keep doing that?”
Most likely: The user is directly in the retirement risk group if Microsoft-provided SMS/voice is their only available MFA method.
Check: Review the user’s registered methods and tenant Authentication Methods policy.
Action: Register an approved phishing-resistant method before February 1, 2027 and verify it. Preserve SMS during the transition while it remains supported and useful for onboarding.
What the client says: “I clicked skip and Outlook worked, so I thought it was fixed.”
Most likely: The registration campaign allowed postponement; no remediation occurred.
Check: Review Security Info and confirm whether a passkey actually exists.
Action: Complete and test registration now. Explain that February enforcement is blocking under Microsoft’s published plan.
| Do not promise: A flip phone that receives SMS does not itself become a passkey device. |
What the client says: “Authenticator came back, so why is the passkey missing?”
Most likely: Microsoft Authenticator passkeys are device-bound and do not sync or restore to the new phone.
Check: Determine whether any alternate method, admin or Temporary Access Pass is available.
Action: Use the surviving method or authorized administrator to bootstrap a new passkey. Register and test the new credential before deleting stale entries.
Stop condition: The user is the only administrator and no alternate authentication or recovery path exists.
What the client says: “I’m trading this phone in today.”
Most likely: The old device may contain the only usable passkey.
Check: Verify a new passkey and alternate method on the replacement device first.
Action: Do not wipe or surrender the old phone until sign-in on the new device is proven.
What the client says: “My phone and passkey are gone.”
Most likely: The credential is unavailable and the device may still have active sessions.
Check: Confirm another method/admin; review sign-in risk and sessions if authorized.
Action: Revoke sessions as appropriate, remove the lost credential only after replacement access exists, and follow incident-response procedures.
What the client says: “My account is already in the app.”
Most likely: Authenticator registration for approvals/codes does not automatically mean an Authenticator passkey was created.
Check: Open the account entry and Security Info; identify the listed method type.
Action: Use Create a passkey or Security Info registration for the correct work account.
What the client says: “It says the passkey already exists, but Microsoft keeps asking.”
Most likely: A registration timeout may have stored the passkey locally without completing server registration.
Check: Compare Authenticator’s local credential with Security Info.
Action: Follow Microsoft’s guidance to delete the orphaned local passkey and retry—only after confirming no valid server-side/working credential is being removed.
What the client says: “The option is there but creation fails.”
Most likely: Android version, secure hardware, passkey-provider selection or attestation may be incompatible.
Check: Check Android 14+ requirement, current app, screen lock, Secure Element/TEE support and provider settings.
Action: Update where appropriate or select an approved alternative such as a physical security key.
What the client says: “It scans and then says it couldn’t connect.”
Most likely: Bluetooth, proximity, internet, proxy filtering or required endpoints may block the hybrid flow.
Check: Both devices online; Bluetooth enabled; physically near; current browser/OS; corporate filtering.
Action: Retry once after correcting prerequisites. Use same-device registration or another approved method if cross-device remains blocked.
What the client says: “How do I scan my own screen?”
Most likely: The cross-device workflow was opened on the device that must scan it.
Check: Identify where the passkey is intended to live.
Action: Use same-device registration in Authenticator/Security Info or display the QR code on a separate computer.
What the client says: “My email works, so I’m not locked out.”
Most likely: Outlook may be using a still-valid cached token while interactive authentication is broken.
Check: Test web access in a separate private window without closing Outlook or clearing credentials.
Action: Treat the live Outlook session as fragile evidence. Repair authentication before token expiration, update or profile recreation forces reauthentication.
What the client says: “I keep typing the password and nothing happens.”
Most likely: The embedded Microsoft sign-in may require MFA/passkey registration, not another password entry.
Check: Open the complete authentication window and identify the account and requested method.
Action: Resolve identity/authentication first. Do not remove the Outlook profile as the first step.
| Stop condition: If nobody can prove ownership or administrative authority, do not attempt to bypass Microsoft verification or take control of the tenant. The client must complete Microsoft’s ownership/recovery process. |
What the client says: “Microsoft keeps asking me to make a key.”
Most likely: A work account has entered a registration campaign, but the prompt may be appearing inside Outlook, Office, Edge or a browser profile that is signed into another identity.
Check: Read the full account address on the prompt. Compare it with Windows, Office activation and Outlook.
Action: Map all identities first. Complete registration only for the intended work or school account.
Stop condition: The displayed account is unknown, belongs to a former employer or is not owned by the client.
What the client says: “I already did this, but it keeps asking again.”
Most likely: A passkey may have been created for the personal Microsoft account while the Microsoft 365 work account remains unregistered.
Check: Inspect the personal account security dashboard and the work account Security Info separately.
Action: Confirm which account contains the passkey. Register the correct work account before removing anything from the personal account.
What the client says: “It gives me a choice between personal and work, but they have the same email.”
Most likely: Microsoft can have separate consumer and Entra identities using the same sign-in name.
Check: Test each identity in a private browser and record what service/dashboard opens.
Action: Label the accounts in documentation and browser profiles. Never assume a password or passkey applies to both.
The stolen-PC case is both an access problem and a security incident.
The thief has the physical device containing the private credential. The credential should still require the victim’s PIN or biometric, but you should treat it as exposed equipment.
Recommended response:
At sign-in, Microsoft may offer the same-device passkey, a QR-code cross-device flow or a physical security key. The device storing the private credential must be available and unlocked locally.
A Temporary Access Pass (TAP) is a time-limited code issued by an authorized Entra administrator. It can bootstrap registration of a new passwordless method and assist when a user loses a strong authentication method.
What the client says: “We all use the same email and password.”
Most likely: A person/device-bound passkey exposes an already poor shared-identity design.
Check: Determine whether this should be individual users with delegated access to a shared mailbox.
Action: Recommend individual licensed identities and proper shared mailbox permissions. Do not attach the organization’s only passkey to one employee without a recovery design.
What the client says: “Three employees use the same PC.”
Most likely: The passkey may be stored in the wrong Windows profile or unlocked by a shared PIN.
Check: Map Windows profiles, browser profiles and work accounts.
Action: Use separate Windows identities where practical and document which passkey belongs to which account/profile.
| Storage choice | Best fit | Risks / prerequisites |
| Microsoft Authenticator | Most users with supported iPhone or Android devices | iOS 17+ or Android 14+ for Authenticator passkeys; screen lock; compatible secure hardware; device-bound and not synced. |
| Synced passkey provider | Users who deliberately manage credentials in an approved ecosystem | Provider must be allowed by tenant policy; recovery and sync behavior depends on provider. |
| Windows Hello container | Personal/unregistered Windows device or multiple Entra accounts where configured | Windows Hello required; Entra policy/profile required; current Windows Entra passkey feature is documented as preview. |
| Physical FIDO2 key | No smartphone, regulated use or backup method | Compatible key, tenant policy, key PIN and safe duplicate/storage plan. |
| Message / symptom | Likely causes | First safe action |
| No passkeys available | Wrong provider/account, no screen lock, missing credential or unsupported device. | Confirm account, provider, device lock and where the credential was registered. |
| This passkey can no longer be used | Credential deleted, changed PIN/biometric relationship or stale local entry. | Use another sign-in method, create a new valid passkey, then remove stale entries. |
| We couldn’t use your device to verify your identity | Passkey no longer valid on that device. | Choose another available method; inspect account and device passkey lists. |
| Passkey already exists | Existing valid registration or orphaned local credential after timeout. | Compare Security Info with the local provider before deletion. |
| Device couldn’t connect | Bluetooth/internet/proximity/proxy or endpoint issue. | Verify both devices online and Bluetooth enabled; keep them near each other. |
| Something went wrong | Account, device, provider, connectivity, policy or service issue. | Capture correlation/time/error details; verify prerequisites instead of repeating blindly. |
| Need password in Outlook | Expired token or interactive authentication/passkey challenge hidden behind Outlook. | Open the full sign-in experience; preserve the Outlook profile. |
This becomes significantly more serious if:
Potential exposure includes:
At that point, this is bigger than passkey troubleshooting.
Even if the thief cannot create a new sign-in, Outlook or another Microsoft app may have a valid cached token.
The client may need:
Potential nightmare:
This becomes Microsoft tenant-recovery territory, and recovery may require direct ownership verification.
The new computer may automatically enable device encryption or BitLocker when signed into a Microsoft account.
You will need to identify:
A dead PC with an intact encrypted drive may still contain recoverable data—but only if the correct BitLocker recovery information is available.
Do not automatically put it back into service.
First consider:
Practice in a test tenant. Never use a client’s only administrator as the experiment.
Before configuring anything, ask:
And your strongest safety line belongs at the top:
Do not erase, recycle, trade in, dispose of or attempt to reinstall Windows on the old computer or drive until the Microsoft identities, encryption status and possible local Outlook data have been documented.
I’m Lisa Hendrickson with over 30 years in tech/16 in email focused and do this exact work you are looking for. I’m an experienced by-the-hour technician and consultant focused on Microsoft Outlook, Email (Exchange, Google, IMAP, POP), Email delivery (SPF, DMARC, DKIM), 365 Business Apps (Office, Teams, OneNote, etc) and well…anything Microsoft. You can read more about my services at the bottom of this page.
How my services work:
As no two clients have the same issues, it’s hard for me to give a hard quote but I am good at gauging time needed. I offer no contracts, by-the-hour billing and strive to have a great experience with you.
If you’d like to discuss your issue, please fill out the form below.
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