Author Archive: Lisa Hendrickson
Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
FIX: Hotmail File Folder Has Disappeared
Hotmail File Folder Has Disappeared
I had a client call in, one of their important folders for filing some data disappeared. I remoted in and didn’t see it on OWA. They were also using a MAC. We tested another browser and that didn’t show the folder. I logged into a PC and setup the Hotmail in classic Outlook and I found the folder under “Clutter”. I downloaded all the email, then copied the folder back to under their inbox. It then synced up online and worked again.
Clutter is a discontinued feature of OWA/Exchange and has been replaced with “Focused Inbox”.
Their focused inbox settings were correct so I’m guessing that the Hotmail server had a glitch of sorts and it disappeard on it’s own, which can happen. Hotmail does not have that great of support as it’s a free Microsoft account. If you want to have a business email account and can then utilize Microsoft business support and get backup, reach out to me using the form below. I can help setup your accounts and migrate your Hotmail to a business Microsoft Exchange account.
How to setup iCloud in New Outlook
How to setup iCloud in New Outlook
If you want to setup iCloud with New Outlook, it’s pretty easy!
You need to launch New Outlook, then log in with your iCloud account. Or if you have it setup, go to the settings in the upper right corner and find “Accounts” and add your iCloud there. Keep in mind if you have another email account using the same email as your iCloud account, you might have issues. New Outlook will give an error if your iCloud email has a Microsoft account, which is very common for home users. They tend to use one email account for just about everything. Example….some folks have used their AOL account since the 90’s. They setup a personal Microsoft account with the AOL email and when they got their first iPhone, they setup their iCloud with AOL. This can be very confusing in the new cloud infrastructure.
So for New Outlook, when you launch it and log in, if you get an error, then you most likely have a Microsoft account (or Gmail possibly) and need to rename those accounts so you can use iCloud with New Outlook. I will say that I love what New Outlook offers in terms of setting up accounts to synch without a 3rd party app or software, Gmail, iCloud, and Yahoo (at least it did) synch calendar and contacts.
If you need my help, use the form below. I can help set it up, rename other accounts, etc.
Private instructor-led virtual classes New Outlook
Private instructor-led virtual classes New Outlook
In the next year, many companies will be seeing their Classic Outlook disappear and New Outlook will be replacing it. Some will see this by “force” from their IT departments or their IT company who is chosing to move to New Outlook.
This can cause a lot of issues for employees scurring to find where all their old features went or basically “how to use it”, there are so many changes! I can offer a quick 30 min tour for any company that will showcase the basics and I can go into some more advanced features if your company is using 365. There are a lot neat features that only New Outlook offers but many will be searching for basic things that they knew where it was, and now it’s gone. I can also offer 1-hour sessions or do some custom training for your company. It’s just me so options are available.
I offer Zoom based training and all sessions can be recorded.
Email me Lisa@callthatgirl.biz for a quote or call 612-865-4475. You can also use my form below to get in contact.
Group Online Training New Outlook
Group Online Training New Outlook
In the next year, many companies will be seeing their Classic Outlook disappear and New Outlook will be replacing it. Some will see this by “force” from their IT departments or their IT company who is chosing to move to New Outlook.
This can cause a lot of issues for employees scurring to find where all their old features went or basically “how to use it”, there are so many changes! I can offer a quick 30 min tour for any company that will showcase the basics and I can go into some more advanced features if your company is using 365. There are a lot neat features that only New Outlook offers but many will be searching for basic things that they knew where it was, and now it’s gone. I can also offer 1-hour sessions or do some custom training for your company. It’s just me so options are available.
I offer Zoom based training and all sessions can be recorded.
Email me Lisa@callthatgirl.biz for a quote or call 612-865-4475. You can also use my form below to get in contact.
New Outlook Training
New Outlook Training
In the next year, many companies will be seeing their Classic Outlook disappear and New Outlook will be replacing it. Some will see this by “force” from their IT departments or their IT company who is chosing to move to New Outlook.
This can cause a lot of issues for employees scurring to find where all their old features went or basically “how to use it”, there are so many changes! I can offer a quick 30 min tour for any company that will showcase the basics and I can go into some more advanced features if your company is using 365. There are a lot neat features that only New Outlook offers but many will be searching for basic things that they knew where it was, and now it’s gone.
I offer Zoom based training and all sessions can be recorded.
Email me Lisa@callthatgirl.biz for a quote or call 612-865-4475. You can also use my form below to get in contact.
How do I import my old calendar in Outlook into New Outlook
How do I import my old calendar in Outlook into New Outlook
If you just changed from classic Outlook to New Outlook, you might find your calendar is gone. This can happen for a few reasons. First, you most likely have IMAP setup for your email and in classic Outlook, it came with a (This Computer Only) calendar. That is a local to the computer only calendar, it is not in the cloud and doesn’t sync with the cloud. You will need to make some decisions here. If you want to do all of this yourself, then I have a YouTube video coming out soon that should be helpful. Since everyone has different calendar setups, it’s hard for me to do a video for everyone.
Decision #1 is find a calendar synching program that works with New Outlook. Microsoft Exchange, Outlook.com, Google Workspace/Gmail and iCloud are favorites.
Free? Outlook.com, Gmail and iCloud all will sync as of Nov 7, 2024
Microsoft Exchange and Google Workspace have a monthly subscription
Decision #2 is not use a calendar to sync with New Outlook. There are no IMAP email accounts that offer calendar (Outside of Gmail) that I know of. This also goes for contacts.
If you need my help migrating data, use the form below. Happy to offer a quote of time for you!
