Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
Hi folks! I have so many clients that manage their own Microsoft 365 accounts that I thought I would offer 3-mini workshops for you all. These will be 20 min in length and I will cover 5 topics per session. I will leave 10 min for Q&A at the end. I’m going to run these in March and if they go well, I’ll do them in April. I will not be recording these, so if you want to learn, I recommend you attending. If you have any questions please email lisa@callthatgirl.biz
Session 1 — Running Microsoft 365: Ownership, Users & Access (This is important if you set up your own Microsoft 365 account)
March 17, 2026 12:30 PM EST to 12:50 PM EST (+10 min Q&A) 30 min total
Topics
Identity Basics
Monitoring Basics
Session 2 — Security & Email Protection
March 18, 2026 12:30 PM EST to 12:50 PM EST (+10 min Q&A) 30 min total
Identity Security
Email & Domain Protection
Detection & Prevention
Session 3 — When Things Go Wrong (Breach, Recovery & Business Risk)
March 19, 2026 12:30 PM EST to 12:50 PM EST (+10 min Q&A) 30 min total
Active Breach Response
Business Continuity
Ongoing Protection Plan
Just like my post last week about amazing changes coming ahead for Outlook Classic users, the Gmail crowd gets it’s own post. I have come up with a nice list of changes they will enjoy, or so I think anyway. This comes from the clients asking questions such as “Why doesn’t my Outlook work with Gmail like my Microsoft accounts?” or my favorite “Why do my calendars not sync with my phone?”
Many of my current Google Workspace connector clients have made the switch mostly due to the GWSMO not functioning properly or once they know of the new functions.
If you’re using Gmail setup as IMAP or Google Workspace connector for Outlook Classic now, you can expect these changes when you switch to New Outlook. My next article will be a list of functions that don’t work and this might be a deal breaker for some of you. Moving your email to Microsoft Exchange might in your future, especially if you want to use the Teams button to schedule meetings.
Here are 13 function changes you might enjoy!
Feel free to reach out if you have any questions or leave a comment. Thanks everyone!
This is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would not set up due to “no license available” error. Unfortunately I didn’t get the exact error screenshotted but it was similar to what I just stated.
He was using Microsoft 2016, which only comes with the Outlook Classic. And the product is a download, installed on the computer. So for him to add that 365 account, he would need to subscribe to 365 apparently.
He did not want to do that as he had software that would not work with 365, so we set up Outlook Classic.
If you are new to “New Outlook”, You can check out my New Outlook Resource Guide that I have on my navigation bar at the top of this webpage. Or you can see my posts on the side bar —->>>
or click here https://callthatgirl.biz/new-outlook-resource-guide
I’m keeping up with all the technicial details coming our way as I am an Outlook Expert. I have to know these so I will share with you too!
If you need my help moving forward with migrations, setup issues or anything New Outlook related, use the form below to get in contact. Happy to help end users, IT/MSP and corporations with any needs.
2-person/leave room for setting up 3 new employees later.
Onboarding – During the onboarding appointment the following will be covered. A “game plan” will be created and notes kept on end users desktop. Next steps will be taken and scheduled.
Migration/Set up day
Next day/follow up
Teams setup/data file sharing – New project
Desktop set up/new pc
Final notes:
I helped a client this past week and we could not get MS Access to email from New Outlook. The client really loves New Outlook so I created a solution for him that works but not through New Outlook.
I launched Outlook Classic, pinnned to his task bar. Set all defaults to New Outlook and since his email is IMAP, both versions will sync his email. Now he can still send using Outlook Classic and the email will show up in New Outlook. This is the best solution for him as Access and New Outlook might not ever talk due to some VBA requirements. I did research a bit and saw it online after I offered this.
If you need help with this issue, use the form below to get in contact.
Question that live rent free in my head 😂
Back when I was doing all my first round testing of the technical limits of New Outlook, adding in PSTs was not available. Today I helped a client and his request was “I want to use new 365 so I can search all my data for a research project” and I had no idea how this was going to go. When I remoted in, I saw 23 PST and added his license to New Outlook and off we went! I got 21 added in fine, but New Outlook was cranky after that. So for now, we are letting it rest for a day or so, he will do some testing and then we add in 16 more! I’ll update with results.
If you need my help with New Outlook or PST repair, feel free to reach out using the form below.
