New Outlook Error 080073cf8 New Outlook would not launch, so I tried to uninstall it, But it didn’t uninstall. It would not no matter what I tried. I got the error “You cannot uninstall Outlook” as well. Quick Answer on how I fixed it I typed this in the run line %localappdata%\Microsoft Deleted the OLK […]
Author Archive: Lisa Hendrickson
Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
Gmail Outlook Expert
Gmail Outlook Expert
I’ve been supporting Gmail and Outlook since the day users could have problems with Gmail and Outlook, basically since 2004. But I got more experienced when I started my own business in 2007. I was helping users at their homes with all computer repair and of course, a lot of email help. Back then, it was way different. We only had POP and I don’t remember supporting IMAP until around 2010 maybe. POP was the thing and we all popped down our emails into Outlook if you weren’t on a corporate server.
Common problems I help repair, fix or solve with Gmail and Outlook
As a Gmail and Outlook expert, I help home users, executives, professionals, and small businesses with nearly every type of Gmail issue, including setting up Gmail and Google Workspace accounts in classic Outlook and New Outlook, repairing sending and receiving problems, (this computer only) folders, calendar and contacts, repeated password prompts, authentication failures, IMAP and SMTP errors, missing or duplicated messages, incorrect folders and labels, Outlook search problems, calendar and contact synchronization, missing autocomplete addresses, multiple Gmail accounts, aliases, and Outlook profiles.
I also troubleshoot Gmail across Windows computers, Macs, iPhones, iPads, and Android devices; organize confusing personal and business email environments; recover and import old email; transfer contacts and calendars; configure new computers; and help clients migrate from Gmail or Google Workspace to Microsoft 365. Before changing anything, I determine where the important email and data are stored, identify which accounts and profiles control them, explain the problem in plain English, and work toward a reliable setup that fits how the client actually uses email.
And I perform migrations for clients from Google Workspace to Microsoft 365.
I work by the hour, typical repair for a full rework is 2 hours (2-3 appts that are usually under an hour each time).
If you need my help, feel free to use the form below or call 612-865-4475 or email lisa@callthatgirl.biz
Small Business Support for Microsoft 365
Small Business Support for Microsoft 365
Hi folks! I’m Lisa Hendrickson, and this is exactly the kind of work I do. Most of my clients are small business who don’t have a MSP or their computer tech doesn’t have enough experience to support their 365 environment. I’m an experienced Microsoft 365 technician and consultant, and I provide support by the hour without contracts or long-term commitments. Perfect choice if you also don’t want a long term contract.
If you want to schedule a 10-min consult, please use the form below to get in contact or call 612-865-4475 or email lisa@callthatgirl.biz
Fun fact about this post: I wrote everything myself first, asked AI to help build it. Posting on here and on LinkedIn as ChatGPT picks up these articles as sources and sites them. I get referrals and it’s how marketing is now. So I always say in my marketing if I used AI or not. If you found me from AI please let me know!
6 Reasons to Hire Your Own Microsoft 365 Support
- You have one person who gets to know your entire setup.
Instead of explaining everything to a new support person each time, you work with someone who understands your business, computers, email accounts, subscriptions, and past Microsoft 365 problems. - You avoid the corporate support runaround.
There is no waiting in a long support queue, repeating your story, or being transferred from one department to another. You know exactly who to contact when you need help. - Problems can be diagnosed more quickly.
An independent consultant can look at the whole picture—including Outlook, Exchange, OneDrive, Microsoft accounts, Windows logins, licensing, security, and the Microsoft 365 Admin Center. - You may save money on subscriptions and licensing.
Many small businesses pay for duplicate subscriptions, unused licenses, or plans that do not fit their needs. Your consultant can review what you have and help you stop paying for services you do not need. - You receive support that fits your business.
Your recommendations are based on how you actually work—not on a generic script. Whether you need a quick repair or a larger Microsoft 365 solution, the support can be tailored to your situation. - You don’t need a full-time IT employee or a long-term contract.
By-the-hour support gives you access to an experienced Microsoft 365 professional when you need one, without the expense of hiring an employee or committing to an ongoing managed-services agreement.
Hire a Independent Microsoft 365 Consultant
Hire a Independent Microsoft 365 Consultant
Hi Folks, I’m Lisa Hendrickson do this exact work you are looking for. I’m an experienced by-the-hour technician and consultant. Here are 5 reasons why hiring a consultant on your own has benefits for you with getting support for you 365 needs:
- Personalized help without corporate runaround. You work directly with me who learns your business, computers, accounts, and ongoing Microsoft 365 issues.
- Faster troubleshooting and answers. I can begin diagnosing Outlook, email, licensing, OneDrive, and account problems without multiple support transfers.
- Lower costs and fewer unnecessary subscriptions. I can help identify duplicate licenses, unused services, incorrect plans, and Microsoft 365 subscriptions you may be paying for twice.
- One expert who understands the entire setup. Instead of treating each problem separately, an independent consultant can review Microsoft accounts, Windows logins, Outlook, Exchange, OneDrive, security, and the Microsoft 365 Admin Center together.
- Flexible support designed for small businesses. You receive practical, one-on-one help without hiring full-time IT staff or signing a long-term managed-services contract.
- I’m also fun to work with. I strive to make every call a great experience. I’m always on time as well. And I pick up the phone and am fast to respond to email during the business day.
How my services work:
- 10-min consult to see if we are a right match to help you get to your goals and solutions you’d like
- Onboarding appt, figure out your issues and I continue to work on the issues or we sometimes need to find a new solution (move to Exchange or move off GoDaddy, etc). If for some reason it turns out I’m not the right technician for you, I can either try to find you a referral (common for some Microsoft issues) or you can call Microsoft direct. I work as a fair biller, if I can help, then I’ll refund the time left or you can save to use at another time. Most clients end up keeping the time on the paid hour because they do use it later.
- I’ll try to soft quote you a time to get the work completed. Sometimes a 1-hour turns into a 3-hour project if you want solutions to make the goals happen.
- You approve and we can continue during that appointment or schedule for another time.
As no two clients have the same issues, it’s hard for me to give a hard quote but I am good at gauging time needed.
I offer no contracts, by-the-hour billing and strive to have a great experience with you.
If you’d like to discuss your issue, please fill out the form below.
Sync Stopped You can’t edit this notebook because it’s location is no longer available
Sync Stopped You can’t edit this notebook because it’s location is no longer available. To resolve, save a copy of the notebook
OneNote is not the easiest program to troubleshoot but I will also add, it’s not a call I get often. So, good with the bad news here. Recently I took a call from a client who had an update from Windows that corrupted all her notebook and sections, and she had a lot of them.
She did have a collection of her notebooks that were in a “misplaced sections” and that data was fine. Any other recoveries just created empty sections. There was also a little ^ in the name of each section (these are bad and data can’t be added/saved or edited from what we found)
Before ever doing any repair work, be sure you have a backup
So I tried this and it worked. Took a while to figure out, so don’t expect this to be a quick repair:
Simple instructions:
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I created a new notebook on a new account (I used a completely different 365 account)
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Added the misplaced section
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Exported to a new section with a new name.
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Then I copied it to the new notebook. I see it in the new account desktop and cloud
If you need my help, please call 612-865-4475 or email lisa@callthatgirl.biz or fill out the form below
Why do I have three Microsoft accounts using the same email address
Why do I have three Microsoft accounts using the same email address
Simple answer! Microsoft doesn’t give you a handbook on how to manage all of your types of accounts. So it makes it super easy for a person to have many Microsoft accounts with the same email. There are so many, let’s count ’em! Below are some of my examples I help clients with. I also added some more questions that ChatGPT came up with, mine are at the top. If you want me to help figure out your email accounts situation, you can book a 10-min consultation using this link,
1.) Windows login/this is required now, so that email you signed in with into your computer, runs your OneDrive too on that computer. Unless someone else is managing your computer, you are it! The IT manager of your computer now. Also be well aware, you can have many different accounts with OneDrive on your computer, including a business account with the same name.
2.) Your Office 365 personal or business subscription. Yep, you can also have an office account with this same email but some of my clients, have a different email managing that subscription. Very common in the world of confusing Microsoft accounts.
3.) Ever see a long named email like this in your account? OEEO3423323@outlook.com? Well that is in fact an old email account you used to have that is now broken due to the server crash in 2017. That’s when Microsoft changed everyone’s Hotmail to Exchange and so many accounts broke. Some folks are still using that account to pay for their subscription and they might be using their business email to login.
4.) Business 365 accounts and home personal 365 accounts can have the same email, this is most common. It can get confusing, so typically when I help clients I help them understand what does what and how to verify on their own next time they have a question.
More questions that AI prompted for me to add here:
Do You Have Multiple Microsoft 365 Subscriptions and Aren’t Sure Which Ones You Actually Need?
Yes, you probably do—or at least there is a good chance you have more Microsoft subscriptions and accounts than you realize.
I would guess that 90% of the clients who call me to fix their Outlook or Microsoft 365 problems are using a personal computer they purchased themselves. At some point, they logged into that computer with a personal Microsoft account, added their business email, purchased Microsoft Office, signed up for OneDrive, or subscribed to Microsoft 365 Business.
Then the confusion begins.
You may have Microsoft 365 Personal, Microsoft 365 Family, Microsoft 365 Business, an Exchange email account, and possibly another Office license purchased through a computer store, GoDaddy, or another provider.
Some clients are paying Microsoft more than once every month and have no idea what each charge covers.
Common Microsoft 365 Subscription Problems
Here are some of the issues I regularly find:
- Microsoft 365 Personal and Microsoft 365 Business are both active.
- Microsoft 365 Family is paying for the Office programs while a business subscription is paying for email.
- The same email address appears to be connected to both a personal Microsoft account and a work or school account.
- Office is licensed under one email address, but Outlook and OneDrive are using another.
- A former employee still has a paid Microsoft 365 license.
- A client is paying GoDaddy for Microsoft 365 and also paying Microsoft directly.
- More Microsoft 365 licenses were purchased than the business actually needs.
- The subscription owner or Microsoft 365 administrator is unknown.
- The renewal notices are going to an old or unused email address.
- OneDrive is syncing business files into a personal Microsoft account.
- The client cancels what looks like an extra subscription and accidentally removes something they still need.
Why Is Microsoft 365 So Confusing?
Microsoft uses several types of accounts, subscriptions, licenses, and services that may all appear to be connected.
Your Windows login may use one Microsoft account. Your Office programs may be licensed through another account. Outlook may connect to a Microsoft 365 business mailbox, while OneDrive is syncing through a personal account.
Everything may seem fine until you purchase a new computer, change a password, receive a renewal notice, add an employee, lose access to an account, or Microsoft asks you to verify your identity.
That is usually when people discover they don’t actually know which Microsoft account owns what.
Microsoft 365 Personal and Business Are Not the Same
Microsoft 365 Personal and Family subscriptions are designed for individuals and households. They usually include programs such as Outlook, Word, Excel, PowerPoint, and personal OneDrive storage.
Microsoft 365 Business subscriptions may include the Office programs, business email through Exchange, business OneDrive, SharePoint, Teams, security tools, and access to the Microsoft 365 Admin Center.
You may need both a personal and business account—but you may not need to pay for both subscriptions.
It depends on how your computer, email, Office programs, and files are configured.
Before You Cancel Anything
Please don’t start canceling subscriptions just because you see more than one Microsoft charge.
One subscription may be licensing your Office programs. Another may be hosting your business email. Another may contain important files stored in OneDrive.
Canceling the wrong subscription could affect Outlook, Word, Excel, email access, cloud storage, or business data.
The safest approach is to identify every Microsoft account and subscription first.
What I Review During a Microsoft 365 Subscription Audit
When I help a client untangle this, I create a notepad on the computer and document everything we find, including:
- Microsoft account email addresses
- Personal and business subscriptions
- Microsoft 365 license types
- Renewal dates and charges
- The account licensing Office
- The account connected to Outlook
- OneDrive accounts and file locations
- Windows login information
- Microsoft 365 administrator access
- Employee licenses
- Recovery email addresses and phone numbers
- Duplicate or unnecessary subscriptions
Once we understand what everything does, we can determine which subscriptions are necessary, which may be duplicates, and whether anything should be changed or canceled.
Do You Need Help Figuring Out Your Microsoft 365 Accounts?
If you’re paying for multiple Microsoft 365 subscriptions and aren’t sure what you need, I can help you sort it out.
I have helped clients for years untangle Microsoft accounts, Outlook profiles, Office licenses, OneDrive, business email, subscriptions, billing, and Microsoft 365 administration.
We can review everything together remotely, document what you have, and create a clear plan before making changes.
It is much easier—and safer—to understand your Microsoft setup before canceling anything.
Contact Lisa Hendrickson at Call That Girl for remote Microsoft Outlook and Microsoft 365 help.
Do you have multiple Microsoft 365 subscriptions and aren’t sure which ones you actually need?
Do you have multiple Microsoft 365 subscriptions and aren’t sure which ones you actually need?
Yes, most likely you do. I would guess that 90% of my clients who call me to fix their Outlook or 365 problems have a personal computer they purchased themselves. Then they also log in with their business email (which probably has a 365 Exchange mailbox using that same email), and then comes trouble. The trouble is figuring out what is what. It can be a bit confusing to figure out. I have helped clients for years, though, untangle these issues, so my information is at the top of the post here. Then I asked ChatGPT to help me formulate some answers you might be searching for.
How I help is to create a Notepad document on your computer, write out all the notes, and help you square up your licenses, Windows logins, OneDrive, subscriptions (often paying for the same product twice), support options (why business is better than personal), and whatever other questions you have.
AI doesn’t always give you the answer you need even with many prompts, so this is where I come in to help. You can book a 10-min consulation using this link, or read more below to self help.
Why Do People End Up With Multiple Microsoft 365 Subscriptions?
My answers first based on the calls I have helped clients with:
- Many overbuy on accident, due to too many accounts.
- Some have their vendors purchase for the business and still have a home subscription they forgot about turning off
- You purchased Microsoft 365 using more than one email address.
- You have both a personal Microsoft account and a business Microsoft 365 account.
- A family member added you to a Microsoft 365 Family subscription.
- A new computer came with a Microsoft 365 offer or trial.
- You subscribed directly through Microsoft and also through another provider (common with Dell/Geek Squad/Amazon)
- Your business changed IT companies or Microsoft 365 providers.
- You created another subscription while trying to fix an Office activation problem.
- You pay for separate services that may already be included in another Microsoft plan.
- Sometimes the subscriptions are legitimate and serve different purposes. Other times, you may be paying for services you no longer use.
Personal and Business Microsoft Accounts Are Not the Same
One of the most confusing parts of Microsoft 365 is that the same email address may sometimes appear to be associated with both a personal Microsoft account and a work or school account.
These accounts are separate—even if the email addresses look identical.
A personal Microsoft 365 subscription may provide access to desktop Office applications and personal OneDrive storage. A Microsoft 365 business subscription may include business email, applications, cloud storage, Teams, security features, or administrative services.
This is why Microsoft may ask:
“Which account do you want to use?”
Choosing the wrong account can make it appear that your subscription, email, files, or Office license is missing.
Which Microsoft 365 Subscription Controls Your Outlook Email?
This is one of the most important questions to answer before canceling anything.
Your Outlook program and your actual email service are not necessarily the same thing.
Microsoft Outlook is the application you use to view and manage email. Your mailbox may be hosted through Microsoft 365 Business, Outlook.com, Gmail, GoDaddy, another email provider, or a private company server.
Canceling an Office application subscription may remove your right to use the desktop Outlook program. Canceling the Microsoft 365 business service hosting your mailbox could affect the email account itself.
Those are very different consequences.
What Should You Check Before Canceling a Microsoft Subscription?
Before canceling anything, identify:
- The email address used to purchase each subscription.
- Whether it is a personal or business Microsoft account.
- The exact name of each subscription.
- The renewal date and price.
- Which computers or devices use the subscription.
- Whether it includes your business email hosting.
- Whether important files are stored in its OneDrive account.
- Whether other people depend on the subscription.
- Whether it was purchased directly from Microsoft or through another provider.
- Whether canceling it will affect Outlook, Word, Excel, Teams, OneDrive, or your email.
Take screenshots or save copies of the subscription details before making changes.
Be Careful With OneDrive
OneDrive can make subscription cleanup more complicated.
You may have:
- A personal OneDrive account.
- A Microsoft 365 business OneDrive account.
- OneDrive accounts from two different businesses.
- Files saved locally on your computer but synchronized with a cloud account.
Before canceling a subscription, confirm where your important files are stored and whether they are completely downloaded to your computer.
Do not assume that seeing a file in File Explorer means a full copy is stored locally. Some OneDrive files may be represented by cloud-based placeholders until they are opened or downloaded.
Can You Cancel a Duplicate Microsoft 365 Subscription?
Possibly—but don’t cancel it just because two Microsoft charges appear on your statement.
First determine what each subscription does.
One might provide your Office desktop applications, while another hosts your business email. One might belong to you personally, while another supports multiple employees or family members.
A subscription that looks unnecessary could still contain important files, support an active email address, or provide licensing for another computer.
Signs You May Be Paying for Microsoft 365 Services You Don’t Need
You may have an unnecessary or duplicate subscription if:
- You are paying for Microsoft 365 Personal but are already included in a Family subscription.
- You have an old business license for an employee who left.
- You purchased Microsoft 365 through two different accounts.
- You are paying for an Office plan you no longer use.
- A forgotten free trial converted into a paid subscription.
- You changed providers but the previous provider is still billing you.
- You pay for a separate service that is already included in your current plan.
- You have licenses assigned to people who no longer need them.
However, every Microsoft setup is different. What appears to be a duplicate may have an important purpose.
Don’t Let AI Guess Which Microsoft Subscription to Cancel
AI can explain the differences between Microsoft 365 plans, but it cannot automatically see how your computer, Outlook profiles, email hosting, OneDrive folders, and Microsoft accounts are configured.
If you ask AI which subscription to cancel without providing complete and accurate information, it may give you a reasonable-sounding answer that does not apply to your setup.
Canceling first and investigating later can lead to:
- Outlook activation problems.
- Loss of access to desktop Office programs.
- Missing OneDrive files.
- Interrupted business email.
- Confusion about which Microsoft account owns your data.
- Lost access for employees or family members.
Use AI to help you create a checklist and understand terminology—not to blindly decide which live subscription should be removed.
A Helpful AI Prompt to Organize Your Microsoft Subscriptions
You can use the following prompt to begin organizing what you have:
“I have multiple Microsoft 365 subscriptions and want to understand what each one may provide. I will list the exact subscription names, the email address associated with each account, the renewal price, where I purchased it, and whether I use Outlook, OneDrive, Teams, or business email. Create a comparison table and a list of questions I should answer before canceling anything. Do not recommend canceling a subscription until its purpose, stored data, email services, and users have been verified.”
For privacy, do not enter your passwords, recovery codes, payment information, or other sensitive account details into an AI prompt.
Get Help Reviewing Your Microsoft 365 Subscriptions
If you have multiple Microsoft subscriptions and don’t know which ones you actually need, I can help you review them.
I’ll help identify which Microsoft accounts and subscriptions you have, what they appear to control, whether anything may be duplicated, and what needs to be protected before you make changes.
Do not cancel a Microsoft 365 subscription until you understand what is connected to it.
Contact Call That Girl for professional Microsoft 365, Outlook, account, subscription, and OneDrive assistance.
