Email Delivery and Hackers

Email delivery has become a more common request this year due to the changes Yahoo and Gmail have been making with their security requirements. As well, Microsoft is tightening the belt with their security and email delivery, is now becoming a Scooby Doo mission to figure out what is wrong, why it went wrong and how to configure to have email delivered to the inbox, not junk/spam or quarantine.

When clients call me (usually due to being hacked or something is wrong with their clients not getting their emails), we start with an onboarding to review all of their settings with DNS records your domain (.com) manages and in Microsoft 365. Some folks have been hacked recently and are now restricted from email or have a lot of issues since being hacked. I can typically take care of a typical hack in an hour or less. I have a process I follow and then it’s up to you to clean up and let your contacts know. For some clients, they have it worse and they need deeper work done to get their email back to normal delivery. This is where I might need to contact Microsoft or send you to my referral partner who has more in-depth knowledge with the Microsoft 365 configuration.

I always start with my questions, then decide if I can help or call Microsoft or bring in the referral partner. Below is the full list of services we can help with. Use the form at the bottom to schedule a time or call me at 612-865-4475. For clients who got hacked, I try to get you in as soon as possible because you don’t have time to waste. Most times the hackers are still logged into your accounts working the hack. I have seen this many times and kick them out and secure your accounts asap!

Final note: Small business clients typically are subscribed to Microsoft Business Standard (Office, Exchange, Teams, SharePoint, OneDrive) and if you want the advanced Microsoft Security setup and configuration, you will need to upgrade to the Microsoft Business Premium. It comes with a higher monthly price, but you get more with it. My referral tech will review with you before helping. My referral tech also does help by the hour so you can maintain control of your account. He does have options to have him manage it all continuously but not required.

Hackers

• Secure your account
• Remove the hackers
• Review how long they have been in the account
• Review the email accounts compromised
• Review break/glass accounts
• Verify security is setup properly
• Offer tips on how to clean up
• If the hack is deeper than usual, offer guidance on how to continue on based on what your issues are

Email Delivery assistance (Update your DNS records for better email delivery)

• SPF records
• DMARC (so you can email Yahoo and Gmail)
• DKIM (better email delivery for Microsoft Exchange)

Advanced Microsoft Security (this work will be done by my referral tech)

• License Review
• Authentication Configuration
• General Tenant Configurations
• Conditional Access Configuration and Policies
• Inbound and Outbound Spam and Threat Policies (Defender)
• Intune Setup and Policies
• Alerts and Monitoring
• Defender Management (limited to email side)
• Multifactor Authentication Configuration

Category: Outlook Support