How to remove a password prompt pop up box in Outlook

Clients on occasion may experience a pop up box in Outlook, prompting them for a password. This is very common if your server is hosted with GoDaddy. It can happen though to anyone using any server.

How we fix this!

1. You need to close Outlook completely first. (File, Exit) do not click the red X in the upper right hand corner
2. Then go to your control panel and go to “User Accounts”
3. To the left, you will see “Manage your credentials”
4. In this list, you will see your email server credentials saved. If you have Godaddy, you will see their servers “secureserver” listed with a bunch of other numbers.
5. You need to click on the arrow on that listing and “Remove from vault”
6. It will remove at this point, close all windows and restart your computer.
7. Then after you have restarted, open Outlook again and the password prompt will open up again. Put in your email and password and click on “Remember my credentials”
8. Then it should go away after that.

If it does not go away, then you need to contact your email hosting provider for assistance. Be sure to tell them you tried this first.

I hope this helps!

Lisa

Tags: How to remove a password prompt pop up box in Outlook

Category: Uncategorized