Technology Optimization Specialist

Technology Optimization Specialist

Businesses from the solopreneur to the smaller companies under 500 employees all need someone who is technical to help run their IT infrastructure. Like many of my clients in 2008, business boomed during the recession and 12 years later…many of you have grown and outgrown managing your own IT. While many have delegated the “IT Director” title to someone in the company, most of those folks have other tasks to do and keeping up with IT and all related issues is very challenging. Since everyone is using the cloud for data of some sorts, having a FT person is unreasonable and not always the best use of a budget.

This is where I step in. The majority of my clients who call me for Outlook and Office 365 help, typically are self-managing their systems. I help run their Office 365 admin and basic systems issues.  Most call me their “IT Director” jokingly, but it’s because I have admin access to their Office 365 and can step in and help admin on a moment’s notice. I give solid advice and help them run their self-managed systems (such as how to check your Windows updates often, how to close Outlook properly, stop Googling and call me first, is your backup current, call me before buying any software online).

Benefits of having a Technology Optimization Expert like me!

• No contracts, paid in 3 hour blocks of time. Tracked in 15 min increments.
• No HR budget/no FTE, 1099
• If you have managed IT company, I assist with tasks outside their wheelhouse
• Fast direct access to me via cell phone and early morning emergency/night/weekends

How it works

• Onboarding to collect all data needed
• Then for 2 months, usage is tracked
• After 2 months, a report will be generated of all your helpdesk tickets and determine monthly pricing (monthly retainer

I offer my clients many services, check out my list below. 

• Administrator for all software and accounts
• Helpdesk for all IT
• Troubleshooting calls, new user account setup, termination of accounts
• Software installation
• Office 365 (Admin control center, Exchange, Outlook, SharePoint, OneDrive, Teams) setup, migrations, configuration and training
• Gsuite Outlook configuration, Admin assistance
• Simple Outlook issues
• Cloud synchronizing programs (Dropbox, Box, OneDrive)
• New computer assistance, setup and configuration
• Email/Outlook
• Simple Windows issues
• Online backup setup
• Social Media (WordPress, YouTube, LinkedIn, Facebook, Newsletters, SEO)
• iPhone/iPad/Phone synchronizing
• Email management help
• Online backup setup and spot checks
• Windows updates spot checks
• Office 365 security check
• Simple SharePoint and OneDrive help
• Phone setup help/troubleshoot
• Social media questions
• WordPress questions
• Project management (special pricing for migrations, group training)
• Software testing

What if your business need a managed service provider or advanced Office 365?

• I have a great referral. Email me for information.

Contact me below to have a 15 minute consult and discuss my services.