Rules are missing in New Outlook

Rules are missing in New Outlook

If you are new to “New Outlook” and just switched from Classic to New, then your rules are possibly in the classic Outlook profile and not stored on a server. The New Outlook only works with the email server of your email hosting company.

Example: If you have a Microsoft Business Exchange server or Microsoft Outlook/Hotmail, MSN email then your rules should be on the server.

Example of emails that have local rules setup: POP/PST and IMAP. Some IMAP email rules will work if you have them setup on the email server but most folks use local rules in Outlook.

If you have access to the old rules in classic Outlook, then you can export them and import them into a new server only in classic Outlook. And the bad news, it most likely won’t work well. I’m going to recommend you make the rules on the server from now. Rules do work in the New Outlook but it depends on your email host. You might want to try first.

In New Outlook, to make a rule:

• Click on the gear in the upper right corner
• Mail
• Rules
• Select the account you want to make the rule for
• Then create a rule
• Test it
• See it if works in your New Outlook/phone/webmail

If it does, then you are good to go! If not, then your email host might not allow rules from New Outlook. Try making a rule/filter on the webmail side and then it might work in New Outlook

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Tags: How to make a rule in New Outlook, Rules are missing in New Outlook, Rules New Outlook

Category: Outlook Support