Tag: remote support
LogMeIn Free Remote Services No Longer Free
If you are of the many folks who use “LogMeIn” to log into your home computers from work, or vice versa…the big news is that it’s no longer free and you will have to pay to continue to use the service. There are many alternatives, but here is my recommendation. As a professional remote support specialist, I believe in paying for what works. If this product has worked for you for years without issues, I recommend paying the fees to upgrade to LogMeinPro and continue using it. It’s important that your day to day stay consistent. I have found that trying new products to stay free, only costs you money in the long run. To remote into 2 computers for a year is $99. I pay that a month for my remote support tools (that allows me day to day remote access to your computers LogMeInRescue). I find this acceptable in terms of price. I know it would be great to find something cheaper, but as I said, if this is working now, upgrade and no time is wasted. If you spend a lot of time finding other software and tools, what is your time worth? If you do not want to pay, then be careful of other free services that are out there and will be popping up here due to the LogMeIn free going away. Be careful if people start calling you, especially from other countries. Scam artists know what people want and how to sell you things fast. If you have any questions, please email Lisa@callthatgirl.biz.
How To Remove a Virus Remotely
3 “How to” ebooks to help you and your computer repair business succeed!
Call That Girl’s Guide to Remote Support $29
Call That Girl’s Guide to Social Media $10
Call That Girl’s Manual of Operations $20
Or buy all three for $49
Have you been struggling with learning how to do remote support or how to remove a virus remotely? I have given you many examples and offer step by step learning techniques for computer repair technicians. Not only does this eBook uncover virus removal techniques but allows you to learn how to start up your own service. It should pay for itself with just one call!
This eBook is an informational and educational document created for computer repair owners or technicians. It is not advised the general public purchase it to learn how to remotely remove a virus.
Welcome to Call That Girl’s Publications Page. Lisa has written three different guides to help you prosper with your computer repair business. All three eBooks are packed with different information to help your business with operations or succeed with social media, or learn remote support, which brings you in new clients and unlimited sales opportunities! Lisa has built a national remote support repair and support business with using the ebooks that she created and still uses in her business on a daily basis. All three are important to a growing computer repair company.
60 day Guarantee
If this ebook set doesn’t help you or your business grow and prosper just email us and you will receive a full no questions asked refund. Is that likely? We so rarely get refund requests!
Reminder:
Updates all all three ebooks will be done in the spring of 2013.
You will get a free updated version if you buy these sets now.
The Remote Support eBook update will include the following:
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Cloud Application Support
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New upsells that sell BIG
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New packages we are offering
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Prepaid plans that pay off
The Social Media Guide update will include the following:
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A PDF of 170 pages of technical blogs (300+) you can use for content building/sharing via your social media shares
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Easy SEO keyword and descriptions that work for us locally
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SEO Title Tags for Computer Repair businesses that bring in the ranks!
The Manual of Operations update will include the following:
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Updates on most of the processes we have and procedures
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Everything is getting an update, we have grown quite a bit since I published the last edition and have more to add!
Read more…
Call That Girl’s Guide to Remote Support
UPDATE: The third edition of Call That Girl’s Guide to Remote Support will be available by the end of January. 2013. If you buy now, you will receive the new version at no additional cost! + new bonus sections on easy ways to add good SEO to your website + a copy of my blogs in a word document to edit yourself!
Most purchased eBook in the series…
Call That Girl’s Guide to Remote Support
A must buy for those entrepreneurs seeking new services to add to their growing companies!
In this 60 page guide you will learn step by step instructions on how to add remote support as a new service line to your business
- Learn customer service tips and interview strategies that help you turn more onsite clients into remote clients
- Checklists for proper setup of tools to get going with your remote support services
- Instruction on how to set up your remote tools
- Up-sell opportunities to help earn affiliate income based on sales from online products
- Expand your client base to outside your area
- How to work with virus removals remotely (even with no internet connection)
- Earn your cost back in 1 or 2 remote support jobs
- Marketing tips
- 22 point and 10 point checklist for full and express cleanings
Click here to buy now –> Call That Girl’s Guide to Remote Support $49
Call That Girl’s Guide to Social Media
Call That Girl has the answers you need in a short, easy to follow 29 page ebook. Perfect for the solopreneur, entrepreneur, small business, hobbyist, or medium sized businesses; in this 29 page book, you will learn the basics of social media, effective social media strategies and best practices for face to face networking. Not intended for beginners, this book is a tool for those who are familiar with social media but not sure of the best way to optimize it for business.
- Check out the chapters…
- Read the Tips and Tricks (things that I had to learn the hard way)
- Social Media Resources (people who can help you)
- Face-to-Face Networking (in- person and things you need to learn to bring it all together)
- An Explanation of How Social Media Works! (how I do my social media)
- Things You Will Need to Use Social Media (stuff that I had to buy or purchase to do this social media stuff)
- The Big Tools of Social Media (the online websites and tools that I use to make this all work!)
- Your Social Media To Do List (things that I recommend you do every day to make this work!)
- How to do a Social Media Blast (things you should do when you have things to tell everyone! Special Stuff)
Click here to buy now –> Call That Girl’s Guide to Social Media $10
Call That Girls’ Manual of Operations
If your company is moving to the next level of growth and is in need of a business operations manual, purchasing the template I created for my own company will save you a lot of time and energy. I have outlined the most important features of a manual, you need to just edit in your own information and make appropriate changes. You will receive the manual in a Microsoft Word document, ready to go!
- What’s our story
- Our Mission
- Our Vision
- Locations Hours
- Staff information
- Outside Vendors
- Voicemail instructions Services
- Call That Girl Employee and Client Terms and Conditions
- Call That Girl Business Information
- Call That Girl Product and Pricing
- Call That Girl Employee information
- Human Resources Policies
- Hiring Processes
- New Hire training program
- Employee Job Descriptions
- Opening Procedures
- Closing Procedures
- Client Process and Procedures
- How to talk to a client
- How to intake a client in the store
- How to outtake a client in the store
- Tech Sheet for Mac Support
- Tech Sheet for PC support
- Tech Sheet for In Store
- Technician Remote Procedure Cleaning checklist
Click here to buy now –> Call That Girl’s Manual of Operations $20
Want a deal on all three? Just $69
Call That Girl’s Guide to Remote Support $29
Call That Girl’s Guide to Social Media $10
Call That Girl’s Manual of Operations $20
60 day return policy if you are not satisified!
Testimonials
Chris Michalec, Parkway Technology Solutions–When I purchased Lisa’s Guide to Remote Support ebook, I wasn’t expecting to learn much I didn’t know. We have been offering remote support in one form or another since we opened over four years ago. We have provided it to residential and small & medium business clients. Boy was I wrong about not learning anything!
Her book is well written, but, most importantly, packs quite a bit of useful knowledge. I planned to read a section or two before bed the night I purchased it, but I ended up reading it completely that night. I’ve since read it a couple more times and have referred to it even more than that.
It is a wonderful resource that gives the essential info any technician needs to effectively offer remote support. I picked up quite a few pointers, particularly in client interaction, that we have already incorporated in our business. In short, this book gives the best practices from a “in the trenches” perspective.
I will close by saying that if you aren’t offering remote support, you are missing out. And I know of no better way to get started the right way than by investing in Lisa’s Guide to Remote Support.
Richard Ashby “On Call PC Solution”–Thank you!!! I am inspired by your success. I do a lot of remote support at work (I am like an assistant with more responsibility). I have wanted to add remote services to my business model (On Call PC Solutions) but I have never got around to doing it, because I wasn’t sure exactly how to go about it. Anyway, I heard you on Podnutz and read about you on Technibble. Bryce is going remote!!! And I asked a couple of my customers what they thought about it, and they seemed to think it would be a good idea too (these are also my end users at work who I remote with anyway). I am looking forward to eating this book up and using your methods as a template. Anyway, thank you for making this material available.
Jon May, The Laptop Medics –“The Call That Girl Remote Support eBook really made me think twice about Remote Support. I decided to open a dedicated remote support company and using the business practices of an already successful company, The Laptop Medics has now grown to five staff in two locations. I would highly recommend the Remote Support Guide if you’re looking to seriously get into over-the-internet support. I know my business wouldn’t be the same and I wouldn’t have grown as much if it weren’t for Lisa’s book.
Jon Campbell Online Geek–When I heard that Lisa had written a book on remote support, I knew that I had to have it. From the moment that I bought the book, I began to read it and was amazaed at how much info was in there. I thought that I had everything in place for remote support but Lisa has shown me so much to remote support that I never even considered! From insurances, to conversation topics to software suggestions, I loved the book and I love Lisa’s passion for what she does! She is an inspiration! Thank you Lisa!!
Still there? Still not sure? Listen to Lisa on the Podnutz network. Lisa has been on Podnutz Daily a few times.
Listen to her shows and come back later and decide.
What are the top five issues the computer repair industry faces?
It was recommended from a newsletter I received that I should blog about my industry and let my social media followers and Google finders see other points of view I have, outside of just my IT knowledge. Makes sense right? I am a real person with real issues too. I do! You just don’t know them or see them.
Let’s start with #1
- Technology changing quickly. Yep, you would think that we would love this, and we do…but when technology advances so quickly, that means we have to double step, do repairs and keep up on the back end on how to fix the issues you will have soon. So when I say “I have to work tonight” chances are good that I am testing or playing around or learning more about your issues you’re going to have with your “technology need of the day”. I’m always on high alert and always learning. Let’s put this this way, I’m earning my own Masters Degree. My head is spinning, but I love it. If this business stayed stagnant, I would probably be bored. I still enjoy troubleshooting to this day and figuring out why something broke and how to fix it.
- Pricing. Pricing is so important. We all know our value is high for the work we do and knowledge we have, but finding that perfect sweet spot is very difficult sometimes. Many of my competitors are much higher in price and one of my well known competitors is almost double with onsite prices, it’s hard for me to even think about pricing that high and we know we are worth it! We need to be in the place that the common person will pay to get their computer repaired and earn enough for us to stay afloat and hopefully make money. So when it comes to raising prices, it’s always a bit scary. I usually do price adjustments at the end of the year.
- Competing with the next guy. Yes, this is a huge concern for many smaller shops. We all check on each other and figure out what services they are not offering and how can we offer more or get more clients than the next guy. If you are in a service industry, you know your competition better than most probably. With everyone having most every service on their websites, nothing is left to the imagination almost. I admit on checking on the competition, but for the most part….seems my competitors have fairly static sites and nothing seems to change front of house.
- Being too busy or not busy enough. Ugh…it’s never win win. It’s the best curse to be super busy and for weeks on end, but then eventually everyone burns out and you decide to hire, then of course, it slows down! Since our business relies on people having computer problems, we have to play this game. It’s not a game for the faint of heart either, you’re either a risk taker or you’re not. If you’re not, then you may want to structure your business for retainer work and not cash flow.
- Having great support in place. If you’re a one man shop, then you are your best support person! Or are you? If you don’t think so…here are a few tips on how to be the best support person. Be sure that you check your voicemails everyday and return calls the same day. Also be sure to check your emails often and return all emails same day. Keeping up with these two communications are key to doing great support. People like responsiveness and fast service. Even if you can’t service them today, let them know and get them on your calendar. If you have a front of house person doing the intake and phones, then make sure they know your procedures and processes well enough to answer basic questions and turns those calls into hot leads in your shop. If they have a bit of a sales background, you will be much happier to have that in a support person.
9 Great Tech Tips from Call That Girl
Here’s a list of some good tips I’ve come up with over the years that everyone should know!
9 Great Tech Tips from Call That Girl
- Test different laptops in the store before buying one online
- Updates can be found in the lower right corner of your screen in the system tray
- If your phone gets wet, turn it off and pull the battery out immediately! Turn it upside-down and place in rice to absorb the moisture.
- More often than not, Googling and doing a repair on your electronics yourself only costs more in the end.
- Your Outlook email files are saved in a hidden PST file on your computer that CAN be recovered, transferred and backed up.
- Most people keep very important and private information on their computers, so put a password on your computer for a little extra protection!
- Macs can in fact get viruses, so use caution on certain sites and links.
- Do the updates on your computer regularly, and not just your anti-virus! Viruses can sneak through outdated programs such as Java.
- If your cursor seems to jump around the screen a lot and messes up the document you are working on while typing on your laptop, your wrist may be bumping the mouse pad. Turn it off if you don’t use it.
7 hidden costs of a new computer
Let’s say you bought your computer a few years ago and it’s not playing nice right now. So many things are going wrong that you decide it’s not worth fixing and just buy new. For some people, it’s an easy choice. Pay $150 or more to try to fix the old clunker or invest a few hundred bucks and get a brand spanking new computer! Seems like a logical choice? New is just a few bucks more so why not? For the average home user, all they need to do is just plug it in and go. Or not? Not so much lately. With all the technology advances, getting a new computer can cost you a few bucks if you need us to help you after new software purchases. Here is a list I have outlined. I have started with home users, but most businesses will need all of the items in the list done. Our costs are listed in parenthesis. Of course, when we help you we just knock out each issue and it’s billed per hour. The average new computer set up is approximately 2 hours for a home user at $198 or a business at $297.
Home users
- Printers, if your old one is so old…the regular software may not work on a new Windows 7 computer. You may need to buy a new printer or have us help find the right software for you ($39 to $79)
- Itunes (special help with getting your iPhone/iPod set up $39-79)
- Transferring your data (documents, music, internet favorites and pictures) from old to new computer ($39-$59)
- Antivirus. If you already are paying a service from a Big Box company, you should be able to call them and get it reinstalled on your new computer. You may need to buy a new license.
- Software for word, spreadsheets, etc. Find those old installations disks!
- Replacing any software that you “borrowed” from a friend, usually cannot be replaced at this point. You will need to borrow that CD again to install it and it may not be compatable. You may need to buy a version that works with Windows. Many old software programs just do not work at all with newer computers.
- Getting your computer on the network and sharing with other computers in the home/office
Business. Same list as above, but add on
- Quickbooks/Peachtree/ACT set up
- Outlook PST file set up and email configuration
- Online back up solutions or external hard drive computer back up configuration
- File sharing solutions (such as Dropbox)
- Smartphone synchronizing wth Outlook and computer
IMAP vs POP email and why you need IMAP if you’re on a smartphone
With just about everyone wanting email on their smartphones and wanting it to just “work” right, IMAP is your answer. Many folks are setting up their smartphones with POP and their email doesn’t match up, meaning…they will delete an email on their phone and it’s still on the computer. Everyone wants that email GONE when they log back into their computer. That’s the point of deleting it, right? Not if you have your email set up for POP, it will stay there!
Here is an explanation of IMAP and POP
IMAP (Internet Message Access Protocol): Synchronizes your email, your deleted email, your folders and sent items. So that means, if you are on one computer or your iPhone/Droid and delete emails, they are deleted on your computer as well.
POP (Post Office Protocol): Just downloads your email to your computers and smartphones and does not synchronize anything. This is a problem for those with Gmail because they are constantly having email that doesn’t make sense or is hard to manage.
Changing your email to be managed via IMAP
Gmail users: When you log into your Gmail inbox on the website, you can change your settings by going to the settings and selecting “forwarding and IMAP” and turning on IMAP. For instructions from Google, click here.
Go Daddy users: You will need to call Go Daddy and get IMAP set up on your account. Once you have it set up, they can send you instructions on how to set it up yourself. It’s easy, but make sure you have a backup of your Outlook PST first! Safety first folks. Here are some instructions I found online on how to set up IMAP for Godaddy after you have upgraded.
Others: Call your email hosting company and request their information.
For those on Outlook who need help, feel free to fill out the form below this blog to set up an appointment to get your email configured for IMAP. It’s a good idea to also get your old email backed up too, or imported into your IMAP if you are using POP, those emails will be missing when you set up IMAP.
I know this may be confusing to some, but once you are set up on IMAP…your email life is so much easier to manage and it’s a one-time set up, nothing to do after we get it done.
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