Your message wasn’t delivered because the recipient’s email provider rejected it

| March 4, 2022

Your message wasn’t delivered because the recipient’s email provider rejected it.

I was helping a client with a new 365 Exchange mailbox setup and the email would not deliver. All the DNS records were correct so it was driving me mad trying to figure out what was wrong. I got the error when sending from online or on in Outlook desktop. I logged into their account on browser on my pc and it sent just fine. Culprit had to be Norton. I disabled Norton and both online and Outlook delivered the email just fine.

So that was that, Norton was removed and client was disappointed and happy at the same time.

 

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Category: Outlook Support

About the Author ()

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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