Call That Girl’s Remote Support & Office 365 Show 4
Published date: 01/16/2014 Remote Support Show #4: Prepay Tickets and How Awesome They Are
Download at http://www.podnutz.com/ctg004
Show Notes
- Change your interview to change your calls. Asking the right questions can lead the call in a different direction, and could lead to a product upsell.
- Windows 8 upgrade to Windows 8.1=Vista’s “ugly cousin”?
- Causing refresh and other problems.
- Passwords
- Password resets
- Clients never remember their passwords, and have too many. It is not uncommon to receive a phone call that is just for directions on how to get into their account, reset passwords, etc. Not knowing client passwords can also create other problems when doing other jobs.
- Quick question calls
- Should be billed if not a simple yes or no to answer the question.
- In some cases, a system restore can fix the problem. This serves as a first line of defense.
- Windows Support Team phone calls to clients have been proven to be scam phone calls.
- Taking money from clients to “fix” problems in their computers. Call to offer refunds to likely gain access to their bank accounts at a later date to take out money. — Scams.
- Office 2010 free trials.
- Prepay Tickets
- Sells blocks of time to regular customers and businesses to provide them with more support and long term savings.
- Four or eight hour blocks of time on a prepay ticket.
- Puts them into a “premium client” club, gives them the rights to ask questions and get advice for free, text messaging, emails, and more that other clients might not get.
- Good clients buy prepay tickets.
- Sells blocks of time to regular customers and businesses to provide them with more support and long term savings.
Category: Outlook Support
About the Author (Author Profile)
Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.Subscribe
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