Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
When you start up your new computer, it will have a start up wizard and that can take a few minutes to do. It will ask you during the set up wizard to log in with a Microsoft account or create a new one. I would go to the old computer and find out what account you logged into that computer with. It will make easier if you’re using OneDrive.
If you would like my help with a new PC set up, please use the form below. When I assist, this can be a 1-day job but I only bill for the time on the phone I’m helping you, so expect many phone calls and checking in between installations. I also know how to configure software quickly and solve errors fast, so if you have issues, they will be taken care of.
After the wizard has completed, you should run the updates. I would continue to check for new updates until done.
The rest of this list can be done in any order:
Then you can install your Office programs. If you need Outlook Classic you will need to download that as it does not come with 365 subscriptions anymore.
After Office is installed, then I set up Chrome, Adobe, Zoom Dropbox, Teams, Google drive, etc.
Finally, your data from the old computer. You can do this step at any time
Antivirus, Printers, VPN. I would save these for last due to the fact they can sometimes get in the way of the other installations
Outlook set up
Client called in with this issue and after some initial troubleshooting I determined it was Adobe. PDF’s printed fine with Preview App.
Give that a shot, I hope it helps!
Client with Microsoft 365 called me to help fix this issue. All of her records online (DNS) seemed to be ok, then I snooped around and could not find the exact error fix but some online Google matches pointed me to look at the SPF records and it pointed me to add this record: +include:_spf.google.com
I had her add that to her SPF record and she got it working again. She also found some others to add from her domain hosts FAQ.
Keep in mind that I always copy out any records before I update and edit. Measure twice, cut once. If something is wrong with your update, you can paste the old records back in.
If you need my help, use the form below.
Not a common issue request I get with New Outlook but I have seen this issue three times now. The first two clients didn’t like New Outlook so they chose to go back to Outlook Classic.
This last client I helped, he ended up keeping his computer on all night/day to see what happened, it was a Friday. I had hopes of the email and folders downloading naturally in time.
No email or folders in on Sunday.
On his own he removed McAfee and installed Norton.
I called today and all his emails were downloaded and folders showed up. I’m going to take a guess that McAfee was blocking it. Cannot say this was 100% the resolution but might be worth trying for you.
This is a new “problem”, so not many online articles have the real solution yet. Just posting this to help some of you out for now.
If you need my help, use the form below.
