Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Office 365 Email Issues

| October 13, 2019 | 0 Comments

As an Outlook Expert, Exchange Migration Specialist and Office 365 Consultant, I get calls in often from clients who have signed up with GoDaddy Office 365 and now have many regrets, and want to move their Office 365 from GoDaddy to Microsoft direct.

Click here to read about my migration services and pricing https://callthatgirl.biz/office-365-migration-expert

Click here to read about my technical advisor plans https://callthatgirl.biz/technical-advisor

Click here to read about my quick question support plan https://callthatgirl.biz/quick-question-plan

In the past few months, I have slowly been creating a list of major issues with GoDaddy’s Office 365 Business accounts. Before you read this, please know that I contacted them and they told me that they are able to sell their products at a cheaper price but only because they offer LESS of the Office 365 product. Feel free to call and ask for yourself if you want to know. But be assured, they are fast to sell you on Office 365 with their “credits” they will entice you with and half off the first year or some other “3 year deal” That “deal” could cause you hours and hours of headaches. Or as you will read below, you need more than what they offer and you have to migrate off their Office 365 plans. Which might be costly and time consuming.

Here is the list of technical snags I have come across

  • Cannot have administrator rights, so extra’s from Office cannot probably be added. My client was trying to add an app and could not and now has to migrate to the “real” Office 365. Doing that migration on Monday Sep 11, 2017 and since it’s an Office 365 to Office 365 CSP, it’s a full shut down on GoDaddy’s side. I will have a document available for those that want a copy. Use my contact form below or check back on this blog later.
  • Issue with downloading and using the OneDrive/SharePoint sync software. I had to find a workaround to get it to work. GoDaddy confirmed client was not given the full version of Office 365 because GoDaddy offers such a great discount to users. So again, the half-baked version. If you want a copy of those files, check out my SharePoint blog https://callthatgirl.biz/godaddy-sharepoint-desktop-syncing-problems
  • Cannot use 2-step or MFA, only a password reset for security. Another client got phished last week and she called, confirmed again, the half-baked doesn’t offer that.
  • Cannot view the admin control panel with all the functionality we need as techs to support clients. The ECP is only available if you know how to get it to.
  • They will have you call Microsoft for some troubleshooting/other vendors typically cover all troubleshooting
  • When you need to reset an Office 365 password, be careful….it takes you out of your usual Office 365 and back to the GoDaddy portal and yep, you might just reset the wrong password! Happened to me already.

Solutions:

  1. Since many of these folks got free migrations inbound from GoDaddy, they should expect a charge for migrating off.
  2. Clients just have to use the half-baked version and figure out workarounds.

Use my scheduler link below to talk about your issues and figure out a new game plan.

Click here to read about my migration services and pricing https://callthatgirl.biz/office-365-migration-expert

Click here to read about my technical advisor plans https://callthatgirl.biz/technical-advisor

Click here to read about my quick question support plan https://callthatgirl.biz/quick-question-plan

To read my first GoDaddy Office 365 Review blog, click here https://callthatgirl.biz/godaddy-office-365-reviews

 

Transfer Office 365 from GoDaddy to Microsoft

| October 13, 2019 | 0 Comments

As an Outlook Expert, Exchange Migration Specialist and Office 365 Consultant, I get calls in often from clients who have signed up with GoDaddy Office 365 and now have many regrets, and want to move their Office 365 from GoDaddy to Microsoft direct.

Click here to read about my migration services and pricing https://callthatgirl.biz/office-365-migration-expert

Click here to read about my technical advisor plans https://callthatgirl.biz/technical-advisor

Click here to read about my quick question support plan https://callthatgirl.biz/quick-question-plan

In the past few months, I have slowly been creating a list of major issues with GoDaddy’s Office 365 Business accounts. Before you read this, please know that I contacted them and they told me that they are able to sell their products at a cheaper price but only because they offer LESS of the Office 365 product. Feel free to call and ask for yourself if you want to know. But be assured, they are fast to sell you on Office 365 with their “credits” they will entice you with and half off the first year or some other “3 year deal” That “deal” could cause you hours and hours of headaches. Or as you will read below, you need more than what they offer and you have to migrate off their Office 365 plans. Which might be costly and time consuming.

Here is the list of technical snags I have come across

  • Cannot have administrator rights, so extra’s from Office cannot probably be added. My client was trying to add an app and could not and now has to migrate to the “real” Office 365. Doing that migration on Monday Sep 11, 2017 and since it’s an Office 365 to Office 365 CSP, it’s a full shut down on GoDaddy’s side. I will have a document available for those that want a copy. Use my contact form below or check back on this blog later.
  • Issue with downloading and using the OneDrive/SharePoint sync software. I had to find a workaround to get it to work. GoDaddy confirmed client was not given the full version of Office 365 because GoDaddy offers such a great discount to users. So again, the half-baked version. If you want a copy of those files, check out my SharePoint blog https://callthatgirl.biz/godaddy-sharepoint-desktop-syncing-problems
  • Cannot use 2-step or MFA, only a password reset for security. Another client got phished last week and she called, confirmed again, the half-baked doesn’t offer that.
  • Cannot view the admin control panel with all the functionality we need as techs to support clients. The ECP is only available if you know how to get it to.
  • They will have you call Microsoft for some troubleshooting/other vendors typically cover all troubleshooting
  • When you need to reset an Office 365 password, be careful….it takes you out of your usual Office 365 and back to the GoDaddy portal and yep, you might just reset the wrong password! Happened to me already.

Solutions:

  1. Since many of these folks got free migrations inbound from GoDaddy, they should expect a charge for migrating off.
  2. Clients just have to use the half-baked version and figure out workarounds.

Use my scheduler link below to talk about your issues and figure out a new game plan.

Click here to read about my migration services and pricing https://callthatgirl.biz/office-365-migration-expert

Click here to read about my technical advisor plans https://callthatgirl.biz/technical-advisor

Click here to read about my quick question support plan https://callthatgirl.biz/quick-question-plan

To read my first GoDaddy Office 365 Review blog, click here https://callthatgirl.biz/godaddy-office-365-reviews

 

Outlook 2016 Slow to Sync with Gmail IMAP

| October 12, 2019 | 0 Comments

Outlook 2016 Slow to Sync with Gmail IMAP

Folks, most of my blogs have a long-detailed list of “how to fix” an issue. I have many blogs almost about how my Outlook tips can help you fix an issue on your own. In this blog today, I will tell you what I tell my clients and what is on my banner above “If you are out Googling, it’s time to call me”. Outlook 2016 has many issues with GoDaddy/Gmail/IMAP and there is not one simple fix anymore, like the old days. I can spend up to two hours helping clients fix these issues. Mostly due to email size in the mailbox. But it’s not always that, sometimes it’s just corrupted, an antivirus getting in the way, other programs, etc. I don’t know until I remote in and do my onboarding to see everything going on. I recommend you call me to help especially if you have many “This Computer Only” folders and for your calendar and contacts. If you delete the profile with this account, all of that data in those “This Computer Only” gets deleted too and it’s very expensive to get back. I also do that work if you need me for recovery.

During our appointment, I will create a game plan, then back up all important data, then I get going on the repairs. If your Outlook is your bread and butter for your business or personal life, calling me to have it done professionally is best. If you want to still try to fix this yourself, here is one of my best blogs about Gmail/IMAP to fix it yourself, as you will see…so many things on this list! It’s for Gmail but works for IMAP too https://callthatgirl.biz/5-common-issues-gmail-users-have-with-microsoft-outlook/

If you want to talk to me about your issues and get time on my calendar, feel free to call me 612-865-4475 or use my scheduler below to find a time to talk about it. If your company is interested in moving off IMAP to Microsoft Exchange (which Outlook loves!), you can learn more about my migrations here https://callthatgirl.biz/office-365-migration-expert

How to fix slow Outlook IMAP synchronization issues

| October 12, 2019 | 0 Comments

How to fix slow Outlook IMAP synchronization issues

Folks, most of my blogs have a long-detailed list of “how to fix” an issue. I have many blogs almost about how my Outlook tips can help you fix an issue on your own. In this blog today, I will tell you what I tell my clients and what is on my banner above “If you are out Googling, it’s time to call me”. Outlook 2016 has many issues with GoDaddy/Gmail/IMAP and there is not one simple fix anymore, like the old days. I can spend up to two hours helping clients fix these issues. Mostly due to email size in the mailbox. But it’s not always that, sometimes it’s just corrupted, an antivirus getting in the way, other programs, etc. I don’t know until I remote in and do my onboarding to see everything going on. I recommend you call me to help especially if you have many “This Computer Only” folders and for your calendar and contacts. If you delete the profile with this account, all of that data in those “This Computer Only” gets deleted too and it’s very expensive to get back. I also do that work if you need me for recovery.

During our appointment, I will create a game plan, then back up all important data, then I get going on the repairs. If your Outlook is your bread and butter for your business or personal life, calling me to have it done professionally is best. If you want to still try to fix this yourself, here is one of my best blogs about Gmail/IMAP to fix it yourself, as you will see…so many things on this list! It’s for Gmail but works for IMAP too https://callthatgirl.biz/5-common-issues-gmail-users-have-with-microsoft-outlook/

If you want to talk to me about your issues and get time on my calendar, feel free to call me 612-865-4475 or use my scheduler below to find a time to talk about it. If your company is interested in moving off IMAP to Microsoft Exchange (which Outlook loves!), you can learn more about my migrations here https://callthatgirl.biz/office-365-migration-expert

How to fix slow Outlook IMAP folder synchronization issues

| October 12, 2019 | 0 Comments

How to fix slow Outlook IMAP folder synchronization issues

Folks, most of my blogs have a long-detailed list of “how to fix” an issue. I have many blogs almost about how my Outlook tips can help you fix an issue on your own. In this blog today, I will tell you what I tell my clients and what is on my banner above “If you are out Googling, it’s time to call me”. Outlook 2016 has many issues with GoDaddy/Gmail/IMAP and there is not one simple fix anymore, like the old days. I can spend up to two hours helping clients fix these issues. Mostly due to email size in the mailbox. But it’s not always that, sometimes it’s just corrupted, an antivirus getting in the way, other programs, etc. I don’t know until I remote in and do my onboarding to see everything going on. I recommend you call me to help especially if you have many “This Computer Only” folders and for your calendar and contacts. If you delete the profile with this account, all of that data in those “This Computer Only” gets deleted too and it’s very expensive to get back. I also do that work if you need me for recovery.

During our appointment, I will create a game plan, then back up all important data, then I get going on the repairs. If your Outlook is your bread and butter for your business or personal life, calling me to have it done professionally is best. If you want to still try to fix this yourself, here is one of my best blogs about Gmail/IMAP to fix it yourself, as you will see…so many things on this list! It’s for Gmail but works for IMAP too https://callthatgirl.biz/5-common-issues-gmail-users-have-with-microsoft-outlook/

If you want to talk to me about your issues and get time on my calendar, feel free to call me 612-865-4475 or use my scheduler below to find a time to talk about it. If your company is interested in moving off IMAP to Microsoft Exchange (which Outlook loves!), you can learn more about my migrations here https://callthatgirl.biz/office-365-migration-expert

Outlook 2016 Hangs on Synchronizing Folders

| October 12, 2019 | 0 Comments

Outlook 2016 Hangs on Synchronizing Folders

Folks, most of my blogs have a long-detailed list of “how to fix” an issue. I have many blogs almost about how my Outlook tips can help you fix an issue on your own. In this blog today, I will tell you what I tell my clients and what is on my banner above “If you are out Googling, it’s time to call me”. Outlook 2016 has many issues with GoDaddy/Gmail/IMAP and there is not one simple fix anymore, like the old days. I can spend up to two hours helping clients fix these issues. Mostly due to email size in the mailbox. But it’s not always that, sometimes it’s just corrupted, an antivirus getting in the way, other programs, etc. I don’t know until I remote in and do my onboarding to see everything going on. I recommend you call me to help especially if you have many “This Computer Only” folders and for your calendar and contacts. If you delete the profile with this account, all of that data in those “This Computer Only” gets deleted too and it’s very expensive to get back. I also do that work if you need me for recovery.

During our appointment, I will create a game plan, then back up all important data, then I get going on the repairs. If your Outlook is your bread and butter for your business or personal life, calling me to have it done professionally is best. If you want to still try to fix this yourself, here is one of my best blogs about Gmail/IMAP to fix it yourself, as you will see…so many things on this list! It’s for Gmail but works for IMAP too https://callthatgirl.biz/5-common-issues-gmail-users-have-with-microsoft-outlook/

If you want to talk to me about your issues and get time on my calendar, feel free to call me 612-865-4475 or use my scheduler below to find a time to talk about it. If your company is interested in moving off IMAP to Microsoft Exchange (which Outlook loves!), you can learn more about my migrations here https://callthatgirl.biz/office-365-migration-expert

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