Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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How to clone your hd to ssd using samsung data migration software

| April 9, 2019 | 0 Comments

How to clone your hd to ssd using samsung data migration software

How to setup Windows 10 and Office 365 Outlook

| April 9, 2019 | 0 Comments

How to setup Windows 10 and Office 365 Outlook

Check out my video below to learn more about how to setup Windows 10, Office 365 and Outlook. Use my scheduler below if you want to get on my calendar to help.

Default location for Outlook 2019 OST file

| March 27, 2019 | 0 Comments

Default location for Outlook 2019 OST file

 

When you install Outlook 2019, the installation of the OST files are not in the typical appdata folder but in the directory and folder below. The long digits might not match on your computer, find the one that resembles it.

C:\Users\User\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Outlook_AppX

If you are having issues with your Outlook 2019 installation and or configuration for your accounts, please schedule time on my calendar below.

Outlook 2007 Migrate to Office 365

| March 21, 2019 | 0 Comments

Outlook 2007 Migrate to Office 365

Call That Girl offers expert level migrations from Outlook 2007 to Office 365. These are often times tricky as the PST files from 2007 are usually broken when used in Outlook 2016 (Office 365). I tell clients to expect a 2 hour or more job to get this done correctly and the appointments will be in a few short appointments. I have years of experience doing these migrations and data transfers and managed expectations well for my clients.

If you want to schedule time, please use my calendar below. Thanks!

 

Backblaze Affiliate Link

| March 17, 2019 | 0 Comments

Backblaze Affiliate Link

Click here to download

An error has occurred when synchronizing the Gmail label

| March 1, 2019 | 0 Comments

An error has occurred when synchronizing the Gmail label

An error has occurred when synchronizing the Gmail label “Deleted Items”.

This can happen if a folder with the same name exists on Microsoft Outlook®.

Synchronization might not work correctly until this issue is fixed. To resolve this conflict, rename the Gmail label. If the problem continues, contact your administrator for assistance. For more information on how to edit Gmail labels, see https://support.google.com/a/answer/118708


This has become a common error I am getting requests for. Gmail in Outlook and G Suite Sync connector are causing issues with the sync folder. To see this folder you need to look in the “folders” of your Outlook and towards the bottom of your folder lists, you will see “Sync Issues” and under that folder is probably a few folders full of sync issues. These should not include data from emails, but if you’re worried, you can copy them out to a new PST file. You need to delete them or copy them out. Then close Outlook and re-open, see if the issues go away.

If not, you can schedule time on my calendar below and I can help. Please keep in mind that an average repair is 2 hours at $179 an hour.

If this blog helped you solve your problem, please leave a comment at the bottom of the page and I will approve it for release.