Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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New Outlook Features for Gmail Users

| February 17, 2026

New Outlook Features for Gmail Users

Just like my post last week about amazing changes coming ahead for Outlook Classic users, the Gmail crowd gets it’s own post. I have come up with a nice list of changes they will enjoy, or so I think anyway. This comes from the clients asking questions such as “Why doesn’t my Outlook work with Gmail like my Microsoft accounts?” or my favorite “Why do my calendars not sync with my phone?”

Many of my current Google Workspace connector clients have made the switch mostly due to the GWSMO not functioning properly or once they know of the new functions.

If you’re using Gmail setup as IMAP or Google Workspace connector for Outlook Classic now, you can expect these changes when you switch to New Outlook. My next article will be a list of functions that don’t work and this might be a deal breaker for some of you. Moving your email to Microsoft Exchange might in your future, especially if you want to use the Teams button to schedule meetings.

Here are 13 function changes you might enjoy!

  1. Email, contacts and calendars sync from the Gmail browser to New Outlook.
  2. Search is so fast!
  3. Unlimited email, great for those with a lot of email in their Gmail accounts
  4. Many accounts can be added in New Outlook
  5. Shared calendars show up in New Outlook
  6. No PST needed for extra space from IMAP OST maxing out
  7. No more “synchronizing folders” problem
  8. No more “This Computer Only” in your Outlook calendar or contacts
  9. No more OST going over the max size limit
  10. Gmail rules work (highly recommend testing)
  11. No more long waiting on indexing (search) but your first time set up can take a very long time to finish the connection to your mailbox
  12. Easy way to unsubscribe from newsletters
  13. Autocomplete works! (when you start typing an email, it shows the past people you have emailed)

Feel free to reach out if you have any questions or leave a comment. Thanks everyone!

 

New Outlook Cannot Add a New Email Without a Microsoft License

| February 16, 2026

New Outlook Cannot Add a New Email Without a Microsoft License

This is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would not set up due to “no license available” error. Unfortunately I didn’t get the exact error screenshotted but it was similar to what I just stated.

He was using Microsoft 2016, which only comes with the Outlook Classic. And the product is a download, installed on the computer. So for him to add that 365 account, he would need to subscribe to 365 apparently.

He did not want to do that as he had software that would not work with 365, so we set up Outlook Classic.

If you are new to “New Outlook”, You can check out my New Outlook Resource Guide that I have on my navigation bar at the top of this webpage. Or you can see my posts on the side bar —->>>

or click here https://callthatgirl.biz/new-outlook-resource-guide

I’m keeping up with all the technicial details coming our way as I am an Outlook Expert. I have to know these so I will share with you too!

If you need my help moving forward with migrations, setup issues or anything New Outlook related, use the form below to get in contact. Happy to help end users, IT/MSP and corporations with any needs.

 

 

Migration Outline

| February 16, 2026

2-person/leave room for setting up 3 new employees later.

Onboarding – During the onboarding appointment the following will be covered. A “game plan” will be created and notes kept on end users desktop. Next steps will be taken and scheduled.

  • Account management decision/Vendor or Microsoft Direct/GoDaddy
  • DNS verfication
  • How many mailboxes
  • OneDrive data
  • Teams setup for data sharing
  • Office license
  • 3rd party apps/special/custom requirements
  • Teams/Zoom app for Outlook
  • Phone synching
  • MFA security
  • Data backup

Migration/Set up day

  • Microsoft 365 Account set up, mailbox creation/DNS updates
  • Data backup and migration
  • Phone security set up
  • Training on Admin account
  • Office installation if required (business license)
  • Teams add-on for calendar verification

Next day/follow up

  • Fine tuning of Outlook/questions/close this project

Teams setup/data file sharing – New project

  • Review data needing to be shared
  • Create Teams/add members
  • Create desktop sync
  • Upload data
  • Training how data is saved/tips for travelers

Desktop set up/new pc

  • Setup Computer with the right email account
  • Install business Office
  • Configure Outlook
  • Sync Teams data file share
  • Install other software needed

Final notes: 

  • Training
  • Discuss backup solutions

 

 

 

 

 

Microsoft Access not emailing from New Outlook

| February 15, 2026

Microsoft Access not emailing from New Outlook

I helped a client this past week and we could not get MS Access to email from New Outlook. The client really loves New Outlook so I created a solution for him that works but not through New Outlook.

I launched Outlook Classic, pinnned to his task bar. Set all defaults to New Outlook and since his email is IMAP, both versions will sync his email. Now he can still send using Outlook Classic and the email will show up in New Outlook. This is the best solution for him as Access and New Outlook might not ever talk due to some VBA requirements. I did research a bit and saw it online after I offered this.

If you need help with this issue, use the form below to get in contact.

How many PST files can you add to New Outlook

| February 12, 2026

How many PST files can you add to New Outlook

Question that live rent free in my head 😂

Back when I was doing all my first round testing of the technical limits of New Outlook, adding in PSTs was not available. Today I helped a client and his request was “I want to use new 365 so I can search all my data for a research project” and I had no idea how this was going to go. When I remoted in, I saw 23 PST and added his license to New Outlook and off we went! I got 21 added in fine, but New Outlook was cranky after that. So for now, we are letting it rest for a day or so, he will do some testing and then we add in 16 more! I’ll update with results.

If you need my help with New Outlook or PST repair, feel free to reach out using the form below.

Where are the DNS records located in Wix

| February 6, 2026

Where are the DNS records located in Wix

I titled this exactly what I was searching for and could not find it so I thought I’d share.  I used the search area in Wix, typed in MX and it took me to this link. You can click on the 3 dots at the far right and manage the DNS there. I hope this helps you!

https://manage.wix.com/account/domains

I help client migrate their email to Microsoft Exchange or help new companies set up their Microsoft 365 tenant and email. If you need my help, feel free to reach out.

lisa@callthatgirl.biz or call 612-865-4475