Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Something went wrong [2002] Outlook error

| September 26, 2023

something went wrong [2002]

Quite possibly one of the worst Microsoft errors I have yet to see and could not repair and I’m very good at repairing Outlook errors. I’m telling you this story in case you went down the rabbit hole of the something went wrong [2002] error.

This error popped up in Outlook when a client started work, guessing an update caused this. He was using MS Exchange and didn’t have any other emails connected in that Outlook profile. Since I know all the hacks, reg fixes, tricks of Outlook, I literally spent almost 2 hours trying to fix it. I used all the knowledge I have in my 17 years of fixing Outlook; registry fixes, tech blogs, Microsoft tech articles and finally a call to Microsoft and they could not fix it, we had to give up. I decided to call it and the client agreed, this profile was corrupted beyond repair.

I created him a new Windows profile, not connected to a Microsoft account. Launched Outlook and his email connected in no time. After that, I had to set up his Teams and OneDrive and that worked quickly, this took about 20 min total. I’m not saying this will fix your issue, but this is what I know helped my client get back to work. And no, I didn’t charge him my full rate on this request, it was a serious R&D. I know for the future what to do and what not to do.

If you need help with this error, please contact me using the form below.

Update Aug 23, 2024

This post is not even a year old but it’s my #5 searched post on my website. In the next 1-5 years, the New Outlook will not have this issue but I’m sure the New Outlook will have plenty of other issues you might experience. I’m preparing for the New Outlook as Outlook is my a lot of my support requests. Keep me in mind when your time comes to update, your current Outlook configuration may require some help with calendars/contacts, notes, etc to migrate to a Microsoft Exchange server. Or you might have questions on how it works or whatever else you might encounter.

If you are on POP/IMAP now and want to talk about migrating your email/contacts/calendar to Exchange now, please use the form below to discuss your project. I can offer a quote and how much time it will take.

I can also help with the following:

  • Email delivery (DNS/SPF/DMARC/DKIM)
  • Outlook contacts clean up
  • New Domain setup with Microsoft 365
  • Training
  • Or look at my banner for the full list

Thank you for reading, I look forward to helping!

Lisa

Large Group Microsoft 365 Training

| July 22, 2023

Large Group Microsoft 365 Training Nashville

I’m Lisa Hendrickson and offer virtual training for small to medium sized businesses who want to offer M365 training for their end users in a group meeting. As an independent Microsoft 365 Consultant and Outlook Expert, I can create custom training sessions that work for your team and your budget. If you’re transitioning from other platforms such as Google Workspace to M365, then offering my unique training will help insure that everyone in the company knows how to use the new products the way you want it trained.

Training options

I’ll start with scheduling a consult and discuss your training goals and then a few different ways I can offer training.

  • The below outline is just one option and for a large group, most common. I cover all the basics and offer Q&A (can be scheduled later after people have time to use the product)
  • For smaller companies I can customize for each group or just train one group solo. This is usually for one or two of the Microsoft products
  • Businesses with less than 10 employees typically want a custom training of 1 hour per person
  • For one person companies, you have your own hour to yourself where I can help you configure all your services, transfer data and train. This may go over an hour.

General training:

1-hour open sessions offered to let the employees get training when they can schedule it. Great for staff who work remotely.

  • Monday: Outlook
  • Tuesday: OneDrive
  • Wednesday: SharePoint
  • Thursday: Teams
  • 1-hour open session Friday for question/answer

Pricing:

 

Personal Microsoft Teams Desktop not opening in Windows 11

| July 21, 2023

Personal Microsoft Teams Desktop not opening in Windows 11

I helped a client today with issues, their personal Microsoft Teams desktop would not launch in their Windows 11 computer. I reviewed their Office products installed in the control panel and the default apps installed, removed all versions. Uninstalled their antivirus and rebooted. Then we installed a fresh copy of Office, then from their portal downloaded a new version of Teams for personal. The typical install did not run, instead I noticed it just blip and then it was listed in the default apps installed list. I could not find the launcher, so I went into their appdata folder and found the launcher, worked like a charm.

You can find this in your appdata\local\Microsoft\Teams\current folder. It should just say “Teams” and double click it, then pin to your task bar. If you’re having other issues and need my help, please use the contact form below.

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