Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
If you are moving to the cloud from on-premise servers to Microsoft 365, you want to work with a technician who can help migrate your data and train your users on the new technology. Which technology is your choice? Microsoft 365 or Google? These are the favorite platforms currently competing.
I help companies of all sizes migrate their data and train users. One person business with a complicated personal OneDrive account to business OneDrive? I got you covered.
Company of 300 end users needing a technician to help guide you for a short project and training? I got you covered.
When you hire a small business such as
If you are moving to the cloud from on-premise servers to Microsoft 365, you want to work with a technician who can help migrate your data and train your users on the new technology. Which technology is your choice? Microsoft 365 or Google? These are the favorite platforms currently competing.
I help companies of all sizes migrate their data and train users. One person business with a complicated personal OneDrive account to business OneDrive? I got you covered.
Company of 300 end users needing a technician to help guide you for a short project and training? I got you covered.
When you hire a small business such as
PERSONAL ACCOUNTS
When you bought your new computer, during the setup, Microsoft asked you to login with an email account or create an account. What I see most is people just type in any email and that right there, created a personal Microsoft account for you. And this is where the problems begin because many people type in their business email and not a personal email (like Outlook.com, Hotmail, Gmail, etc) and if you’re on Microsoft 365 for business, this can be a confusing problem to disconnect.
To find out what email account you are logged into your computer with, go to your “search” box at the far bottom left of your computer (next to the Windows icon) In the search box type “manage account” then click on “Manage your account”
You will see this window pop up next. If you are logged into a Microsoft account, it will show there. You can see that I am not logged in and am a local administrator. You also see the option to log into a Microsoft account. I will review the benefits of that later but for now, you know if you are logged in or not.
Not logged into a Microsoft account
Logged into a Microsoft personal account
If you are logged with one of your email accounts, then you more than likely have a OneDrive account also logged into that computer with that email. And this folks, is where the first round of confusion happens.
Here is the link that you can use to test your logins. www.office.com/myaccount
This link will only log you into a personal account. Go ahead and test it! If you log in with any email and it offers a password box, then you do have a Microsoft account with that email. If you login with a business email that you own and you see a password box, that means you have a business email used for your personal account. This is not recommended especially if you plan to use your business email with a Microsoft Exchange server and the MS 365 products (OneDrive, SharePoint, Teams).
When you log into the personal account, it should look like this screenshot below. The black arrows are important for you to click on and look at. You will find if you have 365 Family accounts (renamed from home accounts this past year).
MICROSOFT FAMILY 365
The Microsoft Family 365 accounts are $99 for a year, up to 6 installations of the Office software (Outlook, Word, Excel, PowerPoint, Access and Publisher). These licenses should not be used by a business, with some exceptions. Here is what I tell my clients, “If you work from home, then you are following their policies” and that’s what I have read and follow. Although I have rarely seen Microsoft force anyone off their Family 365 accounts, if you call in for support, the agent might tell you to not renew that account and purchase the business.
With the Microsoft Family 365 accounts, you get a lot of extras, you can read about it here From my experience supporting clients with a Microsoft Family 365 account, the family members typically just use the Office software.
PURCHASED OFFICE PRODUCTS
If you are one of those folks that don’t like having a subscription to software and prefer purchasing, here is what I know and recommend.
When you purchase the Office suite:
Most folks that use the Outlook.com accounts, usually have it setup in their Outlook desktop as well. If you are one of those folks that only uses Outlook.com on the web and need to export, the email will download a PST file. You will need Outlook desktop to open that file, so you might as well install Outlook and setup your Outlook.com account. Then these instructions will help you export to a PST. If you need to move that data to another email account, importing the PST is fairly simple.
Here are the instructions for exporting an Outlook.com account
Most of our clients are calling in for help because they have not received help from Microsoft or Apple and are in trouble or they are frustrated with Googling things themselves.
I can help and I’m fast! I have knowledge with all versions of Outlook, 3rd party apps, Mac/Outlook 2011, iCloud, iTunes, Gmail and Exchange/Office 365 and offer personalized email management. Need help with something not on this list? I offer a free 15 minute consultation to see if I’m the right expert for you and your issues.
How can you get the fastest Microsoft Outlook Expert help? Call That Girl at 612-865-4475 or fill out the form at the bottom of this page. If you need more information, read below
Outlook is a great e-mail program… when it’s working how you want it to. That’s where Call That Girl comes in with our top notch Microsoft Outlook e-mail support. We get it working the way you want it to. Many of you might have a small issue that needs to be resolved or a larger project such as an email migration to a Office 365, or setting up a public calendar in Outlook. No matter what the issues are, we can help.
Need help now? Fill out this form or call 612-865-4475
Small businesses live off their day to day calls in. Unlike managed service IT companies, we don’t have contracts or teams to support you. The owner and an assistant help you and since we are a small team, we make sure you are taken care of same day or book an appointment on our calendar, that fits your calendar. That is our business model, has been for 13 years and it works for us.
Synchronize your Outlook calendar and contacts to your iPad, iPhone, Android and contacts (the Free Outlook to Google Calendar sync is no longer available btw!)
Or email Lisa @ callthatgirl.biz
My clients book time on my calendar to have me help resolve many different Outlook issues. I spend the first few minutes “getting to know the computer” so I can see what’s going on. What I find is helpful for me when I go to repair your Outlook. I also explain so my clients understand their computer better. I’m now offering a $59 10-Point checklist appointment so you can learn more about your Outlook and computer settings. This appointment should take 15 min. I will take notes on your computer so you have a copy.
What you will learn during this session:
During this 10-Point checklist I will review and offer advice on the following:
Please note that I will not do any repairs or configuration during this appointment.
