Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
If you are here looking for an answer, please email me. I’m looking into the issue for another client. To confirm, the hyperlinks in my Outlook on the web are not working for me either. Categories are also missing.
Email me here lisa@callthatgirl.biz
COVID reflections:
When Meg Fitzpatrick and I began working together four years ago, I had no idea what she did for a living. I just knew she had a complex Microsoft problem which I could solve. Looking back, I realize we worked well together from the very start. As we got to know each other on less intense Microsoft technical problems, I asked her how she so quickly knew the way to work productively with me. Turns out, Meg has superpowers as a business strategist for leaders and company owners – her McKinsey & Company training helps! – and an assessment expert diagnosing people’s communication & operating styles, motivators, EQ, and leadership priorities. I asked her for feedback about my communication and working styles. She was honest and spot on accurate.
COVID has given me time to reflect. One ‘Ah Ha’ moment was wanting to understand ways I can better connect and work with clients and friends. So, I called Meg. We talked about the right assessments for me to take and the reports I would receive. The results precisely captured my ‘wiring’
We had two in-depth and fun debriefing sessions. I now understand how Meg observed my approach and quickly knew how to adapt. You know, at times, I can be hyper-focused when solving your technical issues. Because I know this can come across as inaccessible and remote, Meg has taught me to communicate better upfront and set an expectation about my need for some ‘quiet time.’ This leads to quality solutions for you which is my goal.
LISA HENDRICKSON: DISC PROFILE
If you are interested in professional development – like I am – for yourself or your executive team and employees, you can reach Meg Fitzpatrick, Founder and President of MMF Strategies at meg@mmfstrategies.com and 941-993-2746
Hi folks, my rate is $325 per hour, can be used in four 15-minute increments.
You may book an appointment using my online scheduler. Please be sure to select your correct time zone when booking.
Every engagement begins with an onboarding and system review. During this session, I evaluate your environment, review the issues you’re experiencing, and identify any underlying problems that may not be immediately visible.
After the review, I will:
Recommend clear, practical solutions
Provide an outline of the work if the issue requires multiple steps
Give you an estimated time requirement to complete the work
Once you approve the scope and time estimate, we move forward.
Most requests take longer than one hour and may require:
Multiple calls
Work spread over a few days due to waiting time for syncing, downloading, uploading, repairs, or system propagation. It’s best to schedule appointments when you have the time, no travel, great internet, etc
After your request is completed, I offer discounted prepaid tickets for future support.
Prepaid tickets are ideal for:
Helpdesk-style questions
“Quick questions”
Outlook errors
Prepaid tickets cannot be used for project-based work or large migrations.
This is a list of my core services but don’t be afraid to ask if I can help with other issues. If you need something not on the list, please email me lisa@callthatgirl.biz
Microsoft Outlook & Email Support– Help troubleshoot email issues, repairs, configuration, reworking Outlook for complex software syncing. POP/PST/IMAP/Gmail/Microsoft 365/Yahoo, AOL, Comcast, etc
Microsoft Outlook Calendar & Contacts – Help reconfigure (This computer only) to synchronize with Phones, other devices/computers
New Outlook– Guide users through the latest updates and features in the New Outlook interface, highlighting improvements and best practices. POP/PST/IMAP/iCloud/Gmail setup and migrations, configuration, settings, phone synching, training
Phone synchronizing Assist clients with migrating all their email, calendars, contacts, notes and tasks for phone synchronizing, iPhone or Android support.
Microsoft 365 home/personal/family vs business 365 confusion (accounts, email, OneDrive)
New computer setup -Assist with setting up your new PC, transferring data, setup Outlook and Office, personal or business
Microsoft Exchange– Support Exchange Online, 365, Account administration, assist with maintenance, policies, move/add/change, new domain account setup and migration of data
Microsoft Exchange Migrations– Migration preparation, DNS, 365 Account setup, Data migration, desktop assistance, phone setup, security and training. Plan and execute migrations from legacy email systems or different providers to Microsoft Exchange Online.
Microsoft 365 Admin Support– Assist clients with admin tasks, account management, and tenant settings to optimize their Microsoft 365 environment
New Microsoft 365 account setup – Assist with new 365 accounts, transfer data from personal OneDrive to business 365
Google Workspace– Help with Google Workspace setup and integration, ensuring smooth operation alongside Microsoft tools.
Microsoft Consulting– Deliver custom consulting services, addressing specific challenges or needs related to Microsoft products.
Microsoft Teams– Set up, customize, and train clients to maximize team collaboration, streamline communication, and maintain secure sharing practices.
Email Delivery– SPF, DMARC, DKIM – Ensure emails deliver reliably by configuring SPF, DMARC, and DKIM settings, protecting clients from spoofing and phishing threats
Migration Tech Assist– Provide technical assistance for seamless data migration, mitigating downtime and ensuring data integrity.
Schedule time on my calendar below for a no cost consultation or book an appointment.
How my expertise can help you
As a highly skilled technician and Microsoft Outlook expert, I offer email and Outlook repairs and configuration, as well as email migrations to Microsoft 365. In the legal field, I’m available for expert search, e-discovery and investigations requiring data recovery.
My expertise goes beyond the technical. In two decades of working with users and companies on Outlook and other 365 products, I’ve become not just a software specialist but a bit of a behavioral specialist. Knowing how people think, react, and work with these products gives me a huge advantage in setting up Outlook and configuring other complicated systems. Understanding how people tend to manage their own data also helps me in finding and recovering missing data, whether intentionally destroyed or deleted by accident.
Think of me when you need to:
I can show you how to:
Need a trainer or speaker? I can cover:
Legal experience includes:
How I work:
Click to schedule a no-cost consultation!
This was a very interesting repair I had to do for my client. They started out with one problem solved by other technicians, then called me in for the final repairs needed. Be warned…if you are missing email from your inbox, do not put INBOX in the root folder of your Outlook (many blogs state this will fix it, it will not). This will remove all the folders from your IMAP folders and leave you with only the Inbox. Which is ridiculous to even imagine this being a fix, but I will move on here. You can remove that INBOX from the root for starters, your IMAP folders will come back, or should. If not, you might need your mailbox “resynched” by your email host. You have to specifically ask for this to be done.
According to one lonely updated blog from September, I found the answer deep in the blog. Yes, I read blogs online just like you are doing here with my blog. The difference between my fix here is that I did all the preventative work before doing my fix. If you have not, please read below the things I did first. If you need help, please use my scheduler below to get on my calendar.
1.) Back up the current IMAP that you can see to a local PST file
2.) Do not delete any profiles in the control panel mail app
3.) In the nav bar at the top of Outlook, you will see “Folder” and then an option under “IMAP Folders”
4.) View the subscribed folders by hitting “Query”, be sure you are subscribed to all the folders
5.) Uncheck the box that says to display folders in Outlook (see graphic). You might need to hit send/receive again but your inbox should start working again.
How my expertise can help you
As a highly skilled technician and Microsoft Outlook expert, I offer email and Outlook repairs and configuration, as well as email migrations to Microsoft 365. In the legal field, I’m available for expert search, e-discovery and investigations requiring data recovery.
My expertise goes beyond the technical. In two decades of working with users and companies on Outlook and other 365 products, I’ve become not just a software specialist but a bit of a behavioral specialist. Knowing how people think, react, and work with these products gives me a huge advantage in setting up Outlook and configuring other complicated systems. Understanding how people tend to manage their own data also helps me in finding and recovering missing data, whether intentionally destroyed or deleted by accident.
Think of me when you need to:
I can show you how to:
Need a trainer or speaker? I can cover:
Legal experience includes:
How I work:
Click to schedule a no-cost consultation!
