Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Quick Links

| July 12, 2020 | 1 Comment

Here are a few links I use often

Network Solutions IMAP Settings for Outlook https://callthatgirl.biz/network-solutions-imap-settings-for-outlook/

My remote software https://my.splashtop.com/sos/packages/download/HWT7ZK72XJKS

Microsoft 365 Home/Personal/Store account https://account.microsoft.com/profile

Carbonite Phone Number 877-222-5488

Google Less Apps https://www.google.com/settings/security/lesssecureapps

Google Apps Password https://security.google.com/settings/security/apppasswords

 

Email Back Up Software

| July 9, 2020 | 0 Comments

Email Back Up

Stellar Mail Backup is a complete utility to take backups of all your mails, contacts, tasks, notes, calendar entries, journals etc. As the process of backing-up large PST files take huge amount of time and you can not shut-down your system during the backup operation, this mail backup utility can be immensely helpful by taking regular as well as quicker incremental backups, which saves your valuable time. Moreover, the utility allows scheduling the backup tasks and restores email backups, when needed.

Key Features:
Backs up multiple mail profiles configured in your email client
Takes Incremental as well as Differential back-up on Logical, External or Network attached drives
Takes backup for a specified value of consolidation and keeps them as one backup
Easy to use and highly interactive user interface
Support Outlook Express, MS Outlook 2013 (32 & 64 bits), 2010 (32 & 64 bits), 2007, 2003 & Windows Mail

Stellar Mail Backup is a complete utility to take backups of all your mails, contacts, tasks, notes, calendar entries, journals etc.

Click here to download and start backing up today!

Video coming soon on how to install yourself.

Schedule time on my calendar to get help setup and schedule the backups.

 

Outlook Repair Software

| July 9, 2020 | 2 Comments

Outlook PST Repair

Key Features:

• Repairs severely corrupt and encrypted PST files
• Recovers deleted emails, attachments, notes, journals, tasks, contacts & calendars
• Enhanced preview of all recoverable Outlook mailbox items
• Highlights the deleted emails, with option to filter items while saving the repaired PST
• Saves the repaired file in multiple formats – PST, MSG, EML, RTF, HTML, and PDF
• Refreshed user interface. Easy, Familiar, and Intuitive

Click here to download a free trial and buy now


OST Converter to PST

Key Benefits:

• Converts inaccessible OST file into the corresponding PST file
• Supports recovery from encrypted OST files
• Provides option to Preview and Save deleted emails and other components
• Facilitates option to Save and Load Scan
• Saves the converted files in PDF, RTF, HTML and other formats
• Promotes conversion of selective emails multiple formats

Click here to download a free trial and buy now

 


 

 

Trusted Platform Module has malfunctioned

| June 26, 2020 | 0 Comments

Trusted Platform Module has malfunctioned

One of the most ridiculous of all Microsoft error’s on earth. If you are seeing this, be prepared for a battle. Hopefully, this blog will help and I’ll punch out a few tips. I’m happy to help if you need me to remote in. You can schedule time here http://bit.ly/1C2IoEO

If this helped and you want to donate to my tip jar, please do! https://www.paypal.me/callthatgirl

From the two times I have seen this problem, one client could not get it fixed. The computer was 11 years old and worth getting a new one. The second client, just bought this computer and I helped them set it up months ago. Out of the blue…the error popped up. I do know that this has to do with modern authentication. Microsoft told me that any domains setup after October 2019 on a new Microsoft account, will have modern auth pushed out and you don’t know what’s coming when you get hit. Many technicians don’t know how to fix this bugger either. My tips below might not even work lol, but worth a shot.

Log into your Office.com account, this is hopefully only for business accounts.

Then type this in your browser aka.ms/mfasetup

Then you will see the graphic below. Change the option to what you see I have in my settings. This will not change your MFA, it will just remove the problem with the error. Then you have to maybe setup a new value in the registry DWORD 32: DisableADALatopWAMOverride.

Confused yet? I spent 45 min with the Microsoft tech and I am a very experienced tech, so you should expect way more time on this call if you need to call them.

 

 

Tip Jar

| June 20, 2020 | 0 Comments

Yep, I have a tip jar! I don’t get tips from my service calls with clients, but I do accept tips from people asking quick questions online, via email or from folks who found my blogs helpful. If you want to donate any amount, you can click here https://www.paypal.me/callthatgirl

If you want an invoice sent, please let me know via email Lisa@callthatgirl.biz 

Thank you!

Something went wrong with the data files and Outlook needs to close

| June 11, 2020 | 2 Comments

Something went wrong with the data files and Outlook needs to close

This error took  me down a few troubleshooting roads. The issue was that after a Windows update, my clients Gsuite launched the above error. A bunch of old PST files starting coming back to life and none of them were in the Gsuite setup (very odd!)

I did my usual Outlook troubleshooting and finally, I found the right registry fix. If you are new to troubleshooting Outlook, this might not work for you and might break something else. I highly recommend you backup the registry and all Outlook email accounts/calendar and contacts to a PST before performing any work. If you need my help, you can use my scheduler below.

Go to HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\PSTPromptRepair
Tip…you might need to select Office 16 and if the PST Prompt Repair is not there, this fix won’t probably work. 

Change the value of the current Window. Change the value to 0, if it is 1.