Business and Marketing Tips for Computer Techs Show #21

Lisa Hendrickson | June 15, 2015 | 0 Comments

Published date: 04/19/2013 Lisa Asks AskErik

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Show Notes

Guest speaker is Erik Dreyer-Goldman, owner of PC repair shop AskErik in Seal Beach, CA.
Home user vs Business user
- Business users have a business license
- Home user has a computer that they might use for conducting business work.
No such thing as a quick question in IT.
- That knowledge and help should be billed.
Malwarebytes pro.
Offer service packages to keep clients coming back.
- Monthly service with low rates :]
Payments
- Prepay tickets
- Monthly plans, hourly rates, fixed rates
- People will pay a premium price to get their service faster.
  - Higher rates for emergency premium service will weed out real quickly what constitutes an emergency and if the client can wait in line for a cheaper price or not.
Logmein and logmein rescue.
Technology is growing exponentially, and can be difficult for technicians to keep up with all of it. There has to be a market and a technician for “niche” work to help manage various parts of the ever-growing IT world.
Windows 8 training and tweaking calls.
PC repair shops could eventually disappear.
- Nobody ever does it all.
- Find a market, limit competition in your niche.
Celebrating 7,000 downloads of their podcast shows on Podnutz.