Call That Girl’s Remote Support & Office 365 Show 16

Published date: 01/12/2015 Office 365 Show #16: A Visit from Admin Admin Podcast

Download at http://www.podnutz.com/ctg016

Show Notes

• Email server
  • Gmail
    • Mappy server behind the scenes.
  • Exchange
• Cannot send/receive email
  • Managed IT company set up the email server and accounts, but could not fix the problems the users were having. Had to create a new POP email profile.
• Contact Server
  • Share contacts list and sync contacts with other users on the server.
• People are creatures of habit. They find a way that is comfortable to them and then are hesitant and resistant to change. This can create many stressful, messy situations for the technician that has to resolve the issues to the best of their abilities while still attempting to please the client—even if the client is stubborn and wrong.
• Outlook will only open when the technician is remoted in.
  • Graphics accelerator was found to be causing problems.
    • NVIDIA graphics driver update needed to be installed.
      • Graphics driver update was installed, and somehow, the problems were gone. Voila!
• CardDAV
  • Open Internet Protocol, like IMAP
  • Android-based contact syncing/sharing program that shares contact data on a server.
  • Can help sync iOS and Google+ contact data
• CalDAV
  • Like CardDAV, but syncs calendar data.
  • CardDAV and CalDAV are an alternative to using Microsoft Exchange ActiveSync [which Google no longer supports]. Source: http://www.fullcontact.com/blog/what-is-caddav
• File Sharing
  • File sharing is essential in some businesses. Employees need to be able to share and access contacts and calendars with other employees within the company. File sharing helps to accommodate this need.
  • Many different file sharing options are available, and these are some of the more commonly used ones in today’s businesses:
    • Dropbox
    • SharePoint
      • Both Dropbox and Microsoft’s SharePoint use a folder sharing concept rather than the mapped drive concept, which can be messy and difficult to manage.
    • Map Drives
    • One Drive
  • File sharing with folder is easier than mapping a network drive for employees. With file sharing, people want to sync contacts and calendars for both personal and professional usage, and share these with other people within the company. While this sounds ideal, managing these synced pieces during a migration can become a hassle for technicians.
    • Hot fixes can be found to fix some file sharing program issues
    • Configuration issues, mapping drives, and web development support issues are among the list of issues that you can find fixes for.
    • Cookies from Office365 and SharePoint—One visit can cause mapped drives to not work properly with trusted websites.

Tags: Call That Girl Podcast, Call That Girl's Remote Support & Office 365 Show, Call That Girls Office 365 Show, Computer Repair Podcast, Office 365 Podcast, Remote Support Podcast, Remote Support Show

Category: Outlook Support