Category: New OutlookThis will be tricky to explain but I’ll do my best! First, how are your contacts setup in your Outlook Classic? I’ll review all three options and then give some instructions for each. I cannot go into a detailed “how to” but simple instructions will be helpful. If you need my help, you can use the form below. I will have step by step instructions at some point, these videos take a long time to make and are very complicated to get right. When I have the published, I will update this post.
Exchange/Outlook.com
The contacts in a business 365 Exchange account will natively setup in New Outlook. No need to import them. Once you add your account in New Outlook, give it some time to setup (should not take long) and your contacts will appear. What will be missing as of today’s date (April 7, 2025), very little data shows up. First/Last name, email, addresses, notes and some categories (this might change though in the future).
For those using Outlook contacts as part of their own home baked CRM system, you cannot view alot of the fields in New Outlook, so you will need to test. Keep in mind, New Outlook is developing every day and I have hope that by end of life, New Outlook will be capturing all your fields from your contacts. Right now, limited.
POP/PST (Any email account type)
POP accounts need a PST (Outlook Data File) to download the email into. These PST files often have a lot of other important data such as calendars, contacts, categories, flags, notes, journal entires, etc. Right now, New Outlook can only open a PST. Data cannot be viewed outside of emails and folders. I did a recent test and you can manually move one email at a time to another account in New Outlook.
The only way I know of how to import your contacts from a PST is to move your email hosting to a Microsoft Exchange account, import into Gmail, Google Workspace, Yahoo, AOL hosting. These platforms will offer contacts that sync with your phone and viewable in New Outlook. This is a bit technical, so as I mentioned I’m skipping technical detail right now. I will update with instructions later on, it’s very time consuming to make a full step by step tutorial for these.
IMAP (any email account type)
When you setup an IMAP account in Outlook, you should see (This computer only) next to your contacts in Outlook. This means that the contacts are in a local OST file and cannot be migrated. They need to be exported out manually and then imported into a email account that allows synchronizing such as Microsoft Exchange, Gmail, Google Workspace, Yahoo, AOL, etc. This actually can be quite easy to do! Video coming soon on this one!
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This one folks is going to be tough to explain, but I’ll do my best. I’m also testing a few of these to make a new video, please subscribe to my YouTube so get notified when it’s published. As well, this article will be updated after I’m done testing.
Microsoft Exchange and Outlook.com host the autocomplete on the Microsoft servers. When you sign into New Outlook, the autocomplete entries should already show up (might need to give it a few minutes)
If you had POP/PST or IMAP setup in Outlook Classic, then your autocomplete will most likely not migrate over. To get your autocomplete from Outlook Classic to be available in New Outlook, you need to decide if you want to migrate your email to an account that will use the autocomplete.
From my testing, here is the list I have so far
What email accounts might not work
IMAP from any email host that doesn’t have a full synchronizing platform, only email (Hostgator, BlueHost, Network Solutions, email your web designer set up for you, etc) will most likely NOT work. If you need to migrate this account to Exchange, reach out to me, I can do these migrations and offer full Outlook conversion to Exchange. You can also chose Google Workspace, but if you love Outlook, I recommend Exchange.
If you happen to have many email accounts in Outlook, the autocomplete file covers all the email accounts. You will need to do some tech work here to get this accomplished. Or I can help too, might be faster as I know how to do it, but here are the instructions. I do not go into deep technical level on this, so if you’re not an Outlook tech savvy person, this might not be for you.
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Oof this was a fun job to figure out! Client called and said her new HP printer would only scan to New Outlook. I figured something was up so I did all my troubleshooting, and after not finding any options to change to old or classic Outlook, we called HP. I got two different people who frankly didn’t know what was going on. I decided to train my client on how to use the Windows Fax and Scan in her computer and it scanned perfect and used the “forward to email” option that opened her classic Outlook.
This is all I have for you, if you know of a workaround, please let me know, otherwise below are the notes to get around it. If this is a dealbreaker for you, you can use New Outlook, call HP and complain to see if they found a patch for this (the patch they offered us, did NOT work btw), or return it and get another printer that does print to old or classic Outlook.
How to find and use the Windows Fax and Scan app:
If you need my help, please use the contact form below. Thanks! ~Lisa
There are two ways to add Gmail accounts in New Outlook. New Outlook is a more like a “skin” of the cloud working off your desktop, it will connect through the cloud. You cannot add accounts through control panel anymore. If you are Googling for an answer and want to know why it’s not working for you, I have some tips at the bottom of this message on most likely reasons.
#1
Take note: New Outlook will sync all contacts and calendars from any Gmail or Google Workspace account. This is by far my favorite feature of New Outlook (vs Classic Outlook, which cannot sync any Google natively)
#2
Issues you might experience:
I can help migrate that data over for you so you can use the New Outlook. Use the form below to get in contact.
Here is a list of all my services, if something is not on the list, feel free to use the contact form below. https://callthatgirl.biz/technical-consulting-information
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This is a loaded questions with a possibility of 100’s of answers. I’ll explain as simple as I can here, then I’ll try to explain more at the bottom of this post. If you need my help, please use the form below to get in contact.
Microsoft services:
IMAP accounts
POP
To migrate email:
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Right now folks, it’s not something you can do. Microsoft does have it on their list for 1st quarter to allow you to move emails from one email account to another. In addition to adding PST files that are actually functional. Give it time, we’ll get things how we want them eventually.
I hope this short post helped you figure it out if you were searching, I’m keeping up with everything New Outlook as fast as I can!
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