RSSCategory: Outlook Support

How to setup email Exchange POP IMAP with Office 365 Outlook

| October 23, 2019 | 0 Comments
Hi again! This week I will discuss setting up Outlook on your new Windows 10 computer. If you didn’t read my last newsletter on tips of setting up a new Windows 10 computer, please check your junk or spam or email me for a copy. It was a good read!
Many calls I get are from clients who are having issues with Outlook involving freezing, synchronizing, weird snags or “there are no default apps” when using a 3rd party software. Here’s my diagnosis…these folks all configured Outlook wrong, have too much email, installed 64-bit Office or are using the trial version pre-installed. If 64-bit is the problem, here’s why…you didn’t have a choice when you installed it from the online Microsoft portal. But…you did have a choice; Microsoft just does a horrible job of letting you know you can install 32-bit still. For some reason, they think 64-bit is for everyone and it’s definitely not! If you have issues with the pre-installed version, you can follow these instructions for reinstalling the 32-bit that works better.
Here are some steps for installing the 32-bit version when you’re setting up your computer. If you are having issues now with Outlook, please call me to help 612-865-4475. While the swap of the Office installs should not have issues, sometimes there are other problems causing your Outlook to have issues. I can properly diagnose and back up your email and calendar and contacts before we reconfigure.
Residential instructions first (Office 365 Home), then Business (Office 365 Business Premium)
Tips for setting up Outlook on a new Windows 10 computer for residential clients
Follow these instructions to download Office 365 Home 32-bit from the Microsoft store. Here is the login page https://account.microsoft.com/services and look for “Services & subscriptions” at the top of the page.
Tips for setting up Outlook on a new Windows 10 with Office 365 Business accounts.
Follow these instructions to download Office 365 32-bit from your Office 365 account. Log into www.office.com
This is the area you can see all your applications and admin control panel if you are an administrator of your account.
When you click on “Install Office, you’ll see the options for “other install options” and click that.
Then you will see the box below, select 32-bit version and hit “Install Office”
When you first install Office, launch Outlook and just put in your password and then it will auto setup for you.
When you go to launch Outlook, you will see a pop up like this –>
Exchange:
If you have Microsoft Exchange, this should just setup fine. If you get errors, you have other issues that I can’t explain in a newsletter. I recommend you call me 612-865-4475.
IMAP:
If you have a free email account like Comcast, Charter, Cox, Gmail, etc…type in your email account and this should setup automatically for you. This will setup as IMAP though. Here is where people have issues and such…they setup their account as IMAP and try to import in their PST and this is a NO NO unless you know what you are doing.  This is the time to call me before doing that or else you will possibly have “synchronizing issues” maybe corrupted folders with “This computer only” and a variety of other problems.
POP: 
The POP setup will work but doesn’t offer an easy way to connect to your PST files. I do all my setup in the control panel for Outlook so I can add the PST to the accounts properly. Then I launch Outlook.  If you have used POP email in the past, then you should call me to help if you don’t know how to do this. Setting up with a pop account has more instructions than what I can offer in a newsletter.
GSuite: 
If you want to setup GSuite, you need to download the GSuite Sync for Microsoft Outlook (GSSMO). Please take note, this is not for those that use the free @gmail.com for their email, this is for paid subscribers of the GSuite platform.
If are you setting up a new computer and your old computer was setup for IMAP, please take note that setting up GSuite has a few “issues” and you might not see the exact same folder structure or amount of data downloaded. I can help set this up correctly for you if you want pre-installation help. You can download here https://tools.google.com/dlpage/gappssync
Remember! Call me to help before you get stuck or start Googling issues with Outlook. 612-865-4475.
I can assist with all email or Outlook related issues, including helping you transfer your Outlook PST files.

 

Moving office 365 account from GoDaddy to Microsoft

| October 13, 2019 | 0 Comments

As an Outlook Expert, Exchange Migration Specialist and Office 365 Consultant, I get calls in often from clients who have signed up with GoDaddy Office 365 and now have many regrets, and want to move their Office 365 from GoDaddy to Microsoft direct.

Click here to read about my migration services and pricing https://callthatgirl.biz/office-365-migration-expert

Click here to read about my technical advisor plans https://callthatgirl.biz/technical-advisor

Click here to read about my quick question support plan https://callthatgirl.biz/quick-question-plan

In the past few months, I have slowly been creating a list of major issues with GoDaddy’s Office 365 Business accounts. Before you read this, please know that I contacted them and they told me that they are able to sell their products at a cheaper price but only because they offer LESS of the Office 365 product. Feel free to call and ask for yourself if you want to know. But be assured, they are fast to sell you on Office 365 with their “credits” they will entice you with and half off the first year or some other “3 year deal” That “deal” could cause you hours and hours of headaches. Or as you will read below, you need more than what they offer and you have to migrate off their Office 365 plans. Which might be costly and time consuming.

Here is the list of technical snags I have come across

  • Cannot have administrator rights, so extra’s from Office cannot probably be added. My client was trying to add an app and could not and now has to migrate to the “real” Office 365. Doing that migration on Monday Sep 11, 2017 and since it’s an Office 365 to Office 365 CSP, it’s a full shut down on GoDaddy’s side. I will have a document available for those that want a copy. Use my contact form below or check back on this blog later.
  • Issue with downloading and using the OneDrive/SharePoint sync software. I had to find a workaround to get it to work. GoDaddy confirmed client was not given the full version of Office 365 because GoDaddy offers such a great discount to users. So again, the half-baked version. If you want a copy of those files, check out my SharePoint blog https://callthatgirl.biz/godaddy-sharepoint-desktop-syncing-problems
  • Cannot use 2-step or MFA, only a password reset for security. Another client got phished last week and she called, confirmed again, the half-baked doesn’t offer that.
  • Cannot view the admin control panel with all the functionality we need as techs to support clients. The ECP is only available if you know how to get it to.
  • They will have you call Microsoft for some troubleshooting/other vendors typically cover all troubleshooting
  • When you need to reset an Office 365 password, be careful….it takes you out of your usual Office 365 and back to the GoDaddy portal and yep, you might just reset the wrong password! Happened to me already.

Solutions:

  1. Since many of these folks got free migrations inbound from GoDaddy, they should expect a charge for migrating off.
  2. Clients just have to use the half-baked version and figure out workarounds.

Use my scheduler link below to talk about your issues and figure out a new game plan.

Click here to read about my migration services and pricing https://callthatgirl.biz/office-365-migration-expert

Click here to read about my technical advisor plans https://callthatgirl.biz/technical-advisor

Click here to read about my quick question support plan https://callthatgirl.biz/quick-question-plan

To read my first GoDaddy Office 365 Review blog, click here https://callthatgirl.biz/godaddy-office-365-reviews

 

Migrate from GoDaddy O365 to Microsoft O365

| October 13, 2019 | 0 Comments

As an Outlook Expert, Exchange Migration Specialist and Office 365 Consultant, I get calls in often from clients who have signed up with GoDaddy Office 365 and now have many regrets, and want to move their Office 365 from GoDaddy to Microsoft direct.

Click here to read about my migration services and pricing https://callthatgirl.biz/office-365-migration-expert

Click here to read about my technical advisor plans https://callthatgirl.biz/technical-advisor

Click here to read about my quick question support plan https://callthatgirl.biz/quick-question-plan

In the past few months, I have slowly been creating a list of major issues with GoDaddy’s Office 365 Business accounts. Before you read this, please know that I contacted them and they told me that they are able to sell their products at a cheaper price but only because they offer LESS of the Office 365 product. Feel free to call and ask for yourself if you want to know. But be assured, they are fast to sell you on Office 365 with their “credits” they will entice you with and half off the first year or some other “3 year deal” That “deal” could cause you hours and hours of headaches. Or as you will read below, you need more than what they offer and you have to migrate off their Office 365 plans. Which might be costly and time consuming.

Here is the list of technical snags I have come across

  • Cannot have administrator rights, so extra’s from Office cannot probably be added. My client was trying to add an app and could not and now has to migrate to the “real” Office 365. Doing that migration on Monday Sep 11, 2017 and since it’s an Office 365 to Office 365 CSP, it’s a full shut down on GoDaddy’s side. I will have a document available for those that want a copy. Use my contact form below or check back on this blog later.
  • Issue with downloading and using the OneDrive/SharePoint sync software. I had to find a workaround to get it to work. GoDaddy confirmed client was not given the full version of Office 365 because GoDaddy offers such a great discount to users. So again, the half-baked version. If you want a copy of those files, check out my SharePoint blog https://callthatgirl.biz/godaddy-sharepoint-desktop-syncing-problems
  • Cannot use 2-step or MFA, only a password reset for security. Another client got phished last week and she called, confirmed again, the half-baked doesn’t offer that.
  • Cannot view the admin control panel with all the functionality we need as techs to support clients. The ECP is only available if you know how to get it to.
  • They will have you call Microsoft for some troubleshooting/other vendors typically cover all troubleshooting
  • When you need to reset an Office 365 password, be careful….it takes you out of your usual Office 365 and back to the GoDaddy portal and yep, you might just reset the wrong password! Happened to me already.

Solutions:

  1. Since many of these folks got free migrations inbound from GoDaddy, they should expect a charge for migrating off.
  2. Clients just have to use the half-baked version and figure out workarounds.

Use my scheduler link below to talk about your issues and figure out a new game plan.

Click here to read about my migration services and pricing https://callthatgirl.biz/office-365-migration-expert

Click here to read about my technical advisor plans https://callthatgirl.biz/technical-advisor

Click here to read about my quick question support plan https://callthatgirl.biz/quick-question-plan

To read my first GoDaddy Office 365 Review blog, click here https://callthatgirl.biz/godaddy-office-365-reviews

 

Office 365 Email Issues

| October 13, 2019 | 0 Comments

As an Outlook Expert, Exchange Migration Specialist and Office 365 Consultant, I get calls in often from clients who have signed up with GoDaddy Office 365 and now have many regrets, and want to move their Office 365 from GoDaddy to Microsoft direct.

Click here to read about my migration services and pricing https://callthatgirl.biz/office-365-migration-expert

Click here to read about my technical advisor plans https://callthatgirl.biz/technical-advisor

Click here to read about my quick question support plan https://callthatgirl.biz/quick-question-plan

In the past few months, I have slowly been creating a list of major issues with GoDaddy’s Office 365 Business accounts. Before you read this, please know that I contacted them and they told me that they are able to sell their products at a cheaper price but only because they offer LESS of the Office 365 product. Feel free to call and ask for yourself if you want to know. But be assured, they are fast to sell you on Office 365 with their “credits” they will entice you with and half off the first year or some other “3 year deal” That “deal” could cause you hours and hours of headaches. Or as you will read below, you need more than what they offer and you have to migrate off their Office 365 plans. Which might be costly and time consuming.

Here is the list of technical snags I have come across

  • Cannot have administrator rights, so extra’s from Office cannot probably be added. My client was trying to add an app and could not and now has to migrate to the “real” Office 365. Doing that migration on Monday Sep 11, 2017 and since it’s an Office 365 to Office 365 CSP, it’s a full shut down on GoDaddy’s side. I will have a document available for those that want a copy. Use my contact form below or check back on this blog later.
  • Issue with downloading and using the OneDrive/SharePoint sync software. I had to find a workaround to get it to work. GoDaddy confirmed client was not given the full version of Office 365 because GoDaddy offers such a great discount to users. So again, the half-baked version. If you want a copy of those files, check out my SharePoint blog https://callthatgirl.biz/godaddy-sharepoint-desktop-syncing-problems
  • Cannot use 2-step or MFA, only a password reset for security. Another client got phished last week and she called, confirmed again, the half-baked doesn’t offer that.
  • Cannot view the admin control panel with all the functionality we need as techs to support clients. The ECP is only available if you know how to get it to.
  • They will have you call Microsoft for some troubleshooting/other vendors typically cover all troubleshooting
  • When you need to reset an Office 365 password, be careful….it takes you out of your usual Office 365 and back to the GoDaddy portal and yep, you might just reset the wrong password! Happened to me already.

Solutions:

  1. Since many of these folks got free migrations inbound from GoDaddy, they should expect a charge for migrating off.
  2. Clients just have to use the half-baked version and figure out workarounds.

Use my scheduler link below to talk about your issues and figure out a new game plan.

Click here to read about my migration services and pricing https://callthatgirl.biz/office-365-migration-expert

Click here to read about my technical advisor plans https://callthatgirl.biz/technical-advisor

Click here to read about my quick question support plan https://callthatgirl.biz/quick-question-plan

To read my first GoDaddy Office 365 Review blog, click here https://callthatgirl.biz/godaddy-office-365-reviews

 

Transfer Office 365 from GoDaddy to Microsoft

| October 13, 2019 | 0 Comments

As an Outlook Expert, Exchange Migration Specialist and Office 365 Consultant, I get calls in often from clients who have signed up with GoDaddy Office 365 and now have many regrets, and want to move their Office 365 from GoDaddy to Microsoft direct.

Click here to read about my migration services and pricing https://callthatgirl.biz/office-365-migration-expert

Click here to read about my technical advisor plans https://callthatgirl.biz/technical-advisor

Click here to read about my quick question support plan https://callthatgirl.biz/quick-question-plan

In the past few months, I have slowly been creating a list of major issues with GoDaddy’s Office 365 Business accounts. Before you read this, please know that I contacted them and they told me that they are able to sell their products at a cheaper price but only because they offer LESS of the Office 365 product. Feel free to call and ask for yourself if you want to know. But be assured, they are fast to sell you on Office 365 with their “credits” they will entice you with and half off the first year or some other “3 year deal” That “deal” could cause you hours and hours of headaches. Or as you will read below, you need more than what they offer and you have to migrate off their Office 365 plans. Which might be costly and time consuming.

Here is the list of technical snags I have come across

  • Cannot have administrator rights, so extra’s from Office cannot probably be added. My client was trying to add an app and could not and now has to migrate to the “real” Office 365. Doing that migration on Monday Sep 11, 2017 and since it’s an Office 365 to Office 365 CSP, it’s a full shut down on GoDaddy’s side. I will have a document available for those that want a copy. Use my contact form below or check back on this blog later.
  • Issue with downloading and using the OneDrive/SharePoint sync software. I had to find a workaround to get it to work. GoDaddy confirmed client was not given the full version of Office 365 because GoDaddy offers such a great discount to users. So again, the half-baked version. If you want a copy of those files, check out my SharePoint blog https://callthatgirl.biz/godaddy-sharepoint-desktop-syncing-problems
  • Cannot use 2-step or MFA, only a password reset for security. Another client got phished last week and she called, confirmed again, the half-baked doesn’t offer that.
  • Cannot view the admin control panel with all the functionality we need as techs to support clients. The ECP is only available if you know how to get it to.
  • They will have you call Microsoft for some troubleshooting/other vendors typically cover all troubleshooting
  • When you need to reset an Office 365 password, be careful….it takes you out of your usual Office 365 and back to the GoDaddy portal and yep, you might just reset the wrong password! Happened to me already.

Solutions:

  1. Since many of these folks got free migrations inbound from GoDaddy, they should expect a charge for migrating off.
  2. Clients just have to use the half-baked version and figure out workarounds.

Use my scheduler link below to talk about your issues and figure out a new game plan.

Click here to read about my migration services and pricing https://callthatgirl.biz/office-365-migration-expert

Click here to read about my technical advisor plans https://callthatgirl.biz/technical-advisor

Click here to read about my quick question support plan https://callthatgirl.biz/quick-question-plan

To read my first GoDaddy Office 365 Review blog, click here https://callthatgirl.biz/godaddy-office-365-reviews

 

Outlook 2016 Slow to Sync with Gmail IMAP

| October 12, 2019 | 0 Comments

Outlook 2016 Slow to Sync with Gmail IMAP

Folks, most of my blogs have a long-detailed list of “how to fix” an issue. I have many blogs almost about how my Outlook tips can help you fix an issue on your own. In this blog today, I will tell you what I tell my clients and what is on my banner above “If you are out Googling, it’s time to call me”. Outlook 2016 has many issues with GoDaddy/Gmail/IMAP and there is not one simple fix anymore, like the old days. I can spend up to two hours helping clients fix these issues. Mostly due to email size in the mailbox. But it’s not always that, sometimes it’s just corrupted, an antivirus getting in the way, other programs, etc. I don’t know until I remote in and do my onboarding to see everything going on. I recommend you call me to help especially if you have many “This Computer Only” folders and for your calendar and contacts. If you delete the profile with this account, all of that data in those “This Computer Only” gets deleted too and it’s very expensive to get back. I also do that work if you need me for recovery.

During our appointment, I will create a game plan, then back up all important data, then I get going on the repairs. If your Outlook is your bread and butter for your business or personal life, calling me to have it done professionally is best. If you want to still try to fix this yourself, here is one of my best blogs about Gmail/IMAP to fix it yourself, as you will see…so many things on this list! It’s for Gmail but works for IMAP too https://callthatgirl.biz/5-common-issues-gmail-users-have-with-microsoft-outlook/

If you want to talk to me about your issues and get time on my calendar, feel free to call me 612-865-4475 or use my scheduler below to find a time to talk about it. If your company is interested in moving off IMAP to Microsoft Exchange (which Outlook loves!), you can learn more about my migrations here https://callthatgirl.biz/office-365-migration-expert

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