RSSCategory: Outlook Support

To open the web app change your browser settings to allow third-party cookies or allow certain trusted domains

| July 7, 2023

To open the web app change your browser settings to allow third-party cookies or allow certain trusted domains

This was interesting to figure out, but I did finally figure it out. Thought if you’re Googling this, you’d want to know too!

I got this error when I was logging into Teams online using Chrome. I tried it in regular and incoginito mode. Both failed.

Then I had to think of why I’m getting the error when I’m logging in with the correct username and password, it dawned on me that lately I’ve been noticing Chrome get angrier with any 365 logins. I went to Edge and opened “InPrivate Window” and sure enough, worked great. This also solved another issue I was having with adding Teams members to Teams oddly enough.

I hope this helps you down your journey of troubleshooting.

If you need my help with this or any other Outlook or 365 issues, please use the form below to get in contact with me.

The server you are trying to access is using an authentication protocol not supported by this version of Office

| July 7, 2023

The server you are trying to access is using an authentication protocol not supported by this version of Office

This error may pop up when you are trying to save a document in Microsoft Teams. What I did to fix this was try saving again, but change the document type from Excel 2000-2003 to just Excel (top choice). It’s most likely an old file and isn’t compatible with 365.

 

 

 

 

If you need my help with this or any other Outlook or 365 issues, please use the form below to get in contact with me.

Onboarding

| May 17, 2023

Hi folks, this is a page I created for you to review before I help today. Not everything will apply to you and the work you need done. As well, if you’re a past client we will skip through a lot of this as I have already done your onboarding the first time I helped you.

I have this complete list as it’s important I know as much as I can before I start work, this will help with complications we may come across. or I can figure out something simpler for you, we will figure it out together. This onboarding can take approx 10 min for me to review and I will ask questions.

  • Create a notepad for you to keep on your computer “Lisa notes” which will have all the details from below and an outline of your homework and what we will accomplish in our next appointment
  • Reviewing your system
  • Do you have all of your passwords available?
  • Outlook/all email accounts in the profile and size of mailbox and OST files
  • Outlook/all PST files in the profile and location in computer/POP setup/PST size
    • If you have Outlook setup as a PST, we will have a short discussion about the future of Outlook and how it does not support PST and one day you will need to move that data to another email server.
  • Exchange accounts/how much email is download
  • Office licenses
  • Are your accounts with Microsoft already set up with security?
  • Do you have a break glass account
  • Email hosting for all email accounts
  • Review calendar and contacts in Outlook
  • Review tasks/notes and ask about any other custom configurations
  • Windows login
  • Microsoft personal accounts
  • Microsoft OneDrive accounts personal vs business
  • Windows Updates/Office updates
  • Antivirus/VPN
  • iCloud/Gmail
  • iPhone/iPad/Android accounts setup/are they synchronizing?
  • What else do you want me to help with? Example: setting up Teams or other technology, OneDrive? 

What to expect at the end of the onboarding

  • We will create a game plan of sorts, an outline of the work you want done with notes.
  • If the request you have is simple, I will continue to help during your appt. If not, we will schedule another time that gives me and you time to complete more work. This will most likely be a 2+ hour appt.
  • I will offer a soft quote for the time needed to complete your request and other appointments you may need. Some clients don’t know that they need more work done than they thought, and I’ll explain during this time, so you are not sticker shocked.
  • If you want to move forward, I will schedule manually your next appointment to get started on the request and collect your credit card for the time quoted
  • Some requests require help from a vendor or Microsoft due to technical issues or administrative rights. During the onboarding I will let you know if your request requires help before we move ahead.

When work is completed

  • We will review your list, and make sure everything is working as designed
  • Talk about backup solutions
  • Security/How to use your break glass account with Microsoft
  • How to get support from Microsoft or vendor
  • Support ticket
  • Quarterly appt
  • Other work you might want done in the future/Move to Microsoft Exchange/Group training/workshops

Tips:

  • During the onboarding appt, you don’t need to unplug your other monitors but during any work I do, I ask you unplug them as I work very fast and 2+ monitors slows me down and adds more time to your bill.
  • As well, very large monitors cause me to slow down, I recommend you change the resolution so I can work better during our appt.
  • Often times clients have Outlook issues and OneDrive issues they want resolved, these are done in two separate appointments typically. If I can do both in one appointment, I will try. Most of the time OneDrive requests are a full appointment on its own.
  • During technical repair or reconfiguration requests, clients sometimes ask how to do things or want to know questions outside of the work I’m doing. I’m happy to answer those after the initial request is completed. I may ask you to write it down so you don’t forget, and we can cover it at the end of the appointment.

Google Workspace

| May 7, 2023

About 40% of my requests include Gmail.com or Google Workspace Outlook issues. I’m very familiar with how POP/IMAP work with Outlook, how to repair and fix sync issues, help sync the contacts and calendar with your Android or iPhone. Outlook itself will only sync contacts and calendar with Microsoft Exchange Business mailboxes or a personal Outlook.com account. Everything else requires a connector or a sync product. With that said, I help many clients using Gmail or Google Workspace sync their data to the cloud/phones. Probably one of my top requests.

Have you ever seen (This Computer Only) in your Outlook folders or contacts/calendar? This data is in a file in your computer that to me, is very dangerous. If you deleted your Gmail account from your Outlook, all of that data in (This Computer Only)  deletes itself as well. Data recovery is possible but unlikely.

Feel free to leave me a message below in the form, or schedule a 10-min or 1-hour appt.

 

Mac Support

| May 7, 2023

I’m one of the few technicians that can support PC and the Mac/Apple/iPhone world. I started out using Mac’s in the mid 90’s and always kept up with support. I’m not an Expert with the OS, but am handy. The applications I support most are of course, Outlook and the Mail app. I also help setup and troubleshoot OneDrive, SharePoint and Teams. Most of my typical services include Mac but sometimes I need a PC to do some of requests. Mac Outlook doesn’t offer some features that the PC offers for migrating data, fixing corrupted calendars and contacts. If you don’t have a PC available if I need one, we can discuss at that time.

I can remote in with my usual remote software, or use Zoom which seems to be more common since 2020. I also offer small group training for Mac Outlook.

Use the form below to ask any questions, book a 10 min consult or your first 1-hour with me

 

Newark NJ Microsoft 365 Consultant

| May 3, 2023

Newark NJ Microsoft 365 Consultant

Hi folks, I remotely support all my Microsoft 365 clients as this type of work does not require an onsite visit. The majority of my clients are small businesses under 20 users. I don’t have a monthly contract, just pay as you need or on-demand services. I tend to fit in well with the businesses who are do-it-yourself types or who need supplemental support for the current IT providers.

My services for small business support for Microsoft 365 includes, but is not limited to: 

  • Migrating to 365 from POP/IMAP/Hosted Exchange/Google Workspace
  • Setup Outlook, OneDrive, SharePoint and Teams
  • Repairing Outlook/Email
  • Transfer data from Outlook, OneDrive, SharePoint and Teams
  • Repairs and troubleshooting for all products
  • General helpdesk questions
  • 365 Account management
  • Backup assistance
  • Security setup and configuration
  • Training

Feel free to ask a question below in the form or schedule a 10 min free consultation.