RSSCategory: Outlook Support

How to analyze email headers in New Outlook

| September 21, 2024

How to analyze email headers in New Outlook

Well, so far with my research, I can only find one way to analyze email headers. The end user has to have Message Header Analyzer added to the Integrated Apps in 365 admin deployed. Then in New Outlook, the MHA will show up and you have the end user copy and paste the information and email to you. See images below.

They have to double click the email and then the MHA icon shows up. They can click on it and then they will see the information. They can change the view to how you want. I noticed they just added “classic” view (as of Sep 21, 2024) and then they can copy and email to you. They need to click on the gear icon for this.

I don’t know much about analyzing headers to be honest, but it’s one of the things in my research I wanted to figure out right away as I do work with email delivery issues and often have to send the headers to others to help. If you need my help, use the contact form below.

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Why can’t I copy folders in New Outlook

| September 20, 2024

Why can’t I copy folders in New Outlook

As of today, Sep 20, 2024 the only option is to “move” folders in New Outlook. Goodbye the good old days of copying folders to other folders in Outlook. You probably moved folders to a PST file and also as of right now, you cannot open PST in New Outlook.

Moving folders to the In-Place Archive is an option but with New Outlook, it really doesn’t matter. It’s all just one big search engine now. If you need my help, use the contact form below.

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Where are Notes in the New Outlook

| September 20, 2024

Where are Notes in the New Outlook

Notes have been moved in the New Outlook. Instead of being in the “blade” (left side bar of Outlook or bottom left side of Outlook), they now can be found in the folder list of the folder pane. Notes definately got an upgrade! They work and look the same, will still sync with your phone (Outlook.com and Exchange only). If you need any help with New Outlook, use the form below to get in contacts.

 

 

 

 

 

 

 

 

 

 

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Can you drag emails to calendar and contacts in New Outlook?

| September 20, 2024

Can you drag emails to calendar and contacts in New Outlook?

Update Oct 7, 2024

Yes, you can drag an email to the calendar in New Outlook. You do need the “My Day” toggle turned on, see image below.

Then you can drag your emails to the calendar, as of the data of this post, you cannot drag an email to “contacts” in New Outlook.

Need other help with the New Outlook? Contact me below and let me know your issues.

 

 

 

 

 

 

 

 

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Barracuda Email Blocked Message

| September 20, 2024

Barracuda Email Blocked Message

I helped a client this past week who was getting server reply messages from Barracuda, saying their message was blocked. The client had all the DNS records accurate: SPF, DMARC and DKIM. The client was getting this with every person they emailed who had a Barracuda account. Through all the testing we did, I found one answer that is so far working for them.

While we are not 100% sure this will work for everyone, I believe that it was a link in the signature causing this.

Client had their normal signature but in addition, there was another website link that was not really used but the client wanted to have it for people to click on. I don’t think this website had all the records up to date for DNS, we are still working on that but for now, I believe the link was the cause.

Try removing any signatures and see if emails deliver again. Test with adding a new signature with a different hotlink for any websites. Figure it out by removing/then adding during your testing.

Barracuda will not help people who do not have accounts with them, so you’re out of luck trying unless you have the person who has Barracuda add you to the safe senders list. Barracuda is 1000% serious about this.

If you need my help with anything else, use the form below. Happy to help!

 

Your setup couldn’t be started because of an unexpected error (0x800706ba)

| September 18, 2024

Your setup couldn’t be started because of an unexpected error
(0x800706ba)

This error is not the actual problem on why your iCloud for Windows software won’t setup Outlook. The real problem is that your Outlook profile doesn’t have a PST or a Microsoft Exchange account setup in the profile.

Here is how you can fix this and get your iCloud setup in Outlook again!

Outlook has “profiles” that hold all of your email accounts. Some of you will have only IMAP emails, some of you will have Microsoft Exchange and other IMAP email accounts, some of you might have POP with PST (you should not have an issue with setting up iCloud for Outlook). The iCloud app needs a PST file for some reason to setup correctly.

If this sounds confusing for you and you don’t want to do it, contact me and I can help. You always will want to backup all of your data before doing this just in case something bad happens. It shouldn’t but for those of you with (This computer only) for your calendar and contacts, you might have issues and I would backup those before doing anything else.

iCloud setup requires a PST to finish the setup. Here are some instructions:

  • Go to your Outlook profile in the mail app in the control panel
  • Click on “Data files”
  • Set a PST to be the default, if you don’t have one, you can add one in there (again be careful if you have a (This computer only) calendar and contacts.
  • You will get a notification about a change that will happen in  your profile
  • Then relaunch Outlook
  • Then log out of the iCloud app
  • Log in again
  • Synch the calendar and contacts
  • A Wizard will launch, select the top option
  • You will see all of your iCloud data “downloading” meaning it’s bringing the data down into the computer. It’s not being hosted in the PST file but iCloud still requires a PST for some odd reason
  • When it’s setup, you will get the setup finished window. If you get the iCloud errors, you might not have a PST setup correctly
  • Launch Outlook and you will see “iCloud” at the top of Outlook in the navigation bar
  • Your calendar will be listed underneath any other calendars
  • Your contacts will show underneath any other contacts

Again, if these steps are confusing or too complicated or you just want me to help, this can be a 1-hour request if I do all the backups and onboarding. I can’t guarantee it will be an hour but it could take that or more. Contact me below for help! I have 15 years experience helping clients with iCloud/Outlook and iPhone.

 

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