RSSCategory: Outlook Support

| March 2, 2026
1) Check Your Sign-In Activity (This is the smoking gun)
  • Go to: myaccount.microsoft.com
  • Security → Sign-in activity
  • Look for:
  • Countries you’ve never been to
  • Impossible travel (Florida → Poland → California in 20 minutes)
  • Multiple failed attempts followed by a success
Why this matters. Attackers almost never break computers anymore. They log in legitimately using a stolen password from:
  • phishing
  • reused passwords
  • old breaches
  • If you see a successful login from another country → you are not “maybe hacked.”
  • You are compromised
  2) Check Mailbox Rules (This is why clients say: “Nobody replied to my emails for 3 days.” They did. You just never saw them.
  • Outlook Web → Settings → Mail → Rules
  • Red flags\
  • Rules you didn’t create
  • “Move to RSS or Conversation History”
  • “Move to Archive”
  • “Mark as read”
  • Anything involving invoices, wire, payment, or CEO name
What attackers do
  • They hide incoming warnings so:
  • You never see security alerts
  • You never see client replies
  • You never see Microsoft emails
3) Check Forwarding: Important: Attackers don’t want your account, they want your communications. Invoices, escrow emails, payroll, ACH changes = money.
  • Settings → Mail → Forwarding
  • Look for:
  • Gmail addresses
  • Protonmail
  • Outlook.com addresses you don’t own
4) Check Sent Mail: Attackers impersonate you to your clients and vendors. That’s why YOU get blamed, not them.
  • Messages they didn’t send
  • “Here is updated payment information”
  • SharePoint or OneDrive links
  • Messages at 3am
5) Check Deleted Items: Users never look here. You’ll often find dozens or hundreds of sent messages sitting in Deleted Items.
  • Attackers often:
  • send phishing from your account then immediately delete evidence
6) Check Devices Logged Into the Account: This shows persistent access — meaning they can return even after a password change Security → Devices
  • Look for:
  • Android devices (very common attacker device)
  • Windows PCs not owned
  • Multiple unfamiliar sessions
7) Check Recovery Information: Attackers add recovery methods so they can reset your password after you fix it. This is why many victims get hacked again 24–72 hours later.
  • Security → Advanced security options
  • Look for:
  • unknown phone numbers
  • unfamiliar emails
8) Check Your Contacts: Why? Because attackers export your contacts and immediately launch phishing from your identity.
  • Users will hear:
  • “You sent me a strange Dropbox link.”
  • This is usually the first external symptom of compromise.
9) Change Password: If not, attackers keep an active token and stay logged in.
  • A password change does NOT always log out an attacker.
  • Correct way
  • Use a secure device
  • Change password at Microsoft website
  • Sign out everywhere
  • Then re-add devices

Outlook PST migration to Microsoft 365

| February 18, 2026

Outlook PST migration to Microsoft 365

Migrating PST to Exchange online or to the New Outlook is a work I do almost everyday. There is a lot to know about this data migration, it’s not a simple “import” and that’s it. So many variables need to be discussed to have it completed with the least amount of problems.

I will not be going into full details on how to do this yourself, but I do have two YouTube videos you can view if you want to try to do it yourself. If you need help or “coaching” this is a great idea! I helped two people in the last couple of days who wanted to know enough to finish on their own. They will come back when they are done with some more questions, follow up, back up training, etc.

The job I had today was so fun, the client enjoyed learning about his PST data works with Outlook and how it will be after, it was a full 1-hour consultation. I quoted in 2-3 hours total as he loves learning. So if that’s you, it’s worth the money and time. I onboard, teach, setup configuration, train and leave you a list on your computer. I take a lot of notes!

This is a one time “tech surgery” and it’s getting done the right way. If you want to talk about your PST Migration, use the form below and schedule a 10 min consultation to discuss. My rate is $299 an hour for this and you might have a 2-4 hour request, depending what else you want done. Or it could be a simple 1-hour technical consultation, but folks have contacts and calendars, tasks and notes they need migrated as well and that’s another discussion. You need to migrate those to a server that syncs all that data. To discuss! I look forward to talking to you!

Google Workspace Migration to Microsoft 365 Expert

| February 18, 2026

Google Workspace Migration Expert

I am for hire for small businesses who want help migrating their data from Google Workspace to Microsoft 365. For most businesses I help, they want it all. The data moved, configuration, a bit of training and some aftercare. When you hire me, I complete each project with the aftercare so all issues are resolved.

Technical configuration includes: 

  • Data Migration
  • Calendar setup and sharing
  • Contact setup and sharing
  • Google Drive to Teams/SharePoint/OneDrive
  • Settings
  • 365 Admin settings/training
  • Security
  • Backup solutions

To view my pricing page for these projects https://callthatgirl.biz/pricing-and-services

To review my testimonials https://callthatgirl.biz/testimonials

To view my LinkedIn https://www.linkedin.com/in/callthatgirl

To schedule a consult, use the form below. If you want to do a Zoom meeting,  I require a 1 hour appt. I will also record the session for you.

Microsoft 365 Expert Consulting for Small Business

| February 18, 2026

Microsoft 365 Expert Consultant for Small Business

If you’re looking for an experienced Microsoft 365 Consultant to help with your small business, I can help. Not all small businesses fit in a managed service program and many people don’t want to be in a lengthy contract or don’t even qualify. You are in that “do it yourself” space. Going it alone can be frustrating if your online searches aren’t helping, or if Microsoft can’t help. I know how to navigate the 365 Admin accounts, security and many basic requests that are usual for a small business to need to be completed. As well, I’m an Outlook Expert and desktop apps specialist, so you get a 3-in-1 skilled technician helping you.

I offer 1-hour appts up to 10 hour blocks. I also offer same day assistance and an online booking appointment scheduler so you can book your time when you are free. My business does not offer service contracts but blocks of time to help support your project or on-going support.

My services list can be viewed on my pricing page and if you need help with technology not on the list, just ask. I usually can figure out software that is new such as apps and connectors

https://callthatgirl.biz/pricing-and-services 

Use the form below to schedule a no cost consult to see if I can help or call 612-865-4475

Managing Your Own Microsoft 365? Admin Settings Every Solo Business Owner Must Know

| February 17, 2026

Hi folks! I have so many clients that manage their own Microsoft 365 accounts that I thought I would offer 3-mini workshops for you all. These will be 20 min in length and I will cover 5 topics per session. I will leave 10 min for Q&A at the end. I’m going to run these in March and if they go well, I’ll do them in April. I will not be recording these, so if you want to learn, I recommend you attending. If you have any questions please email lisa@callthatgirl.biz

Session 1 — Running Microsoft 365: Ownership, Users & Access (This is important if you set up your own Microsoft 365 account)

March 17, 2026 12:30 PM EST to 12:50 PM EST (+10 min Q&A) 30 min total

REGISTER HERE

Topics

  • Global Administration (what it actually means)
  • Break Glass Account (why every business must have one)
  • How to Add Users properly (Mailbox vs Shared Mailbox vs Alias)
  • License Verification / Overpaying
  • Microsoft Support vs Vendor (who really controls your tenant)
  • Importance of MFA and how to test if you have it set up

Session 2 — Security & Email Protection

March 18, 2026 12:30 PM EST to 12:50 PM EST (+10 min Q&A) 30 min total

REGISTER HERE

Identity Security

  • Check Entra for logins
  • Azure/Entra security review
  • Recognizing suspicious sign-ins

Email & Domain Protection

  • Basic DNS issues for email delivery
  • DKIM records
  • Quarantine (what it is vs spam folder)
  • Restricted accounts

Session 3 — When Things Go Wrong (Breach, Recovery & Business Risk)

March 19, 2026 12:30 PM EST to 12:50 PM EST (+10 min Q&A) 30 min total

REGISTER HERE

Active Breach Response

  • What hackers do inside your account
  • How to kick them out
  • Using Entra login logs to investigate
  • Locking down accounts

Business Continuity

  • No Backup (what Microsoft actually does vs what owners assume)
  • Why deleted email is often unrecoverable after a point
  • Vendor vs Microsoft during an incident

Ongoing Protection Plan

  • Scheduled Entra security reviews
  • License reviews

 

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