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Microsoft Exchange FAQ

| May 13, 2014

freqBelieve me, I get tons of questions from clients about their upcoming migration from their current email to their new email platform. I will do my best to keep this page updated, as it seems the questions never end…but one question people have is this….how many people get migrated and want to go back to their old email? NONE.

Moving your email, calendar and contact management to Microsoft Exchange is just smart and you will love it.

Let’s get started!

  1. How good is the junk filter? Pretty darn good, but I always recommend to clients that they check the junk folder because servers do their job and we can’t control what “subject” line will get flagged. I check daily just in case a client email sneaks in. Ok, I honestly check many times a day haha.
  2. Can I still use my computer when you’re doing this? Sure…but not while I’m doing the configuring after the new server is working, I need about 30 minutes to get the setup done and maybe longer, but that is the average.
  3. Will my iPad be able to view my calendar? Yes! Those iPads work great with Exchange, so do iPhones. Forget about that clunky old iCloud…so outdated and really doesn’t ever work well.
  4. Will I be able to figure out my new Outlook? I hope so! I do such a good job at making it look even better than before. But if you don’t want it better than before, then I make it look the same.
  5. Will I still be able to see my subfolders? Yes and they also synchronize on the servers, so you can move an email on your desktop computer and see it on your iPad in the same folder you just moved it to.
  6. Can you do the work afterhours? Yes and I like doing migrations at night so your email is ready to go for you in the morning. Sometimes I need to remote back in to setup, but it’s fairly easy for you after that.
  7. Do you offer training? I train for some things, some things I do charge for such as extensive training. Most clients really don’t need training as I setup everything as you had before, but you get more bells and whistles.
  8. Do you help with contacts? Yes of course, but there are some limitations to work I can help with during the project. If you have 20 lists in your Outlook and need them all configured on the server specifically, I will let you know there may be an extra charge. This is not usual.
  9. I use Business Contact Manager, will this effect that program? Not many clients use BCM, but if you are one that does, I will back up your database for you just in case.
  10. What do I need to do to prepare? I recommend a tune up on all migrations. This way we can insure your software will work well and be fast for the migration. If your internet is slow, the email to upload will be slow too.
  11. Can I still use my iCloud? There is no reason to use it for email/calendar and contacts anymore. You might still want it for other reasons, photos and such. But for business purposes, be happy you will be free of that program.
  12. Can I setup my Comcast email to use Microsoft Exchange? No, Comcast email comes from Comcast and while many people use their Comcast accounts for business purposes, it’s best to have your own branded email with your company’s name for marketing and branding purposes. We can help you transition off Comcast! (You cannot setup your free Gmail, Yahoo or Hotmail accounts on Exchange either)
  13. After we are migrated to the new server, can everyone see my calendar? No, only people who you grant permissions to can view your calendar and even then, we can restrict so only certain people can view everything or just your “free/busy” time, which shows you are not free.

I will continue to add to this blog post as more questions come to mind or are asked by clients.

To read the Microsoft FAQ, click here

Want to schedule an appt with Lisa?

 

Windows 8 and why you better have good backup

| May 13, 2014

win8This blog is long overdue. Since I have started using Windows 8, I have had many concerns over this operating system and it’s stability. In the beginning, the issues were mostly trying to figure out how to use the darn thing. Then after I figured out a nice “Windows 7” type shortcut to make it more user friendly, on comes the operating system issues. And trust me…there are many to deal with.

When clients hire me to assist them with their new computer purchase, as of recently, I have recommended they do not buy  Windows 8,  because I want them to just be able to work without a learning curve, but mostly because I want their computer to work reliably. For about the past year, the calls we get in for Windows 8 issues all differ, but the core problems are updates, Windows not rebooting correctly and having to fully re-install the operating system. Programs seem to run just fine and the junkware/virus removal calls are less, from what I have noticed. So in all fairness, Windows 8 runs fine, but if you have a snag….be ready for the worst.

Your data is your data and can you put a price on that? Pictures, memories, music collections, your taxes, your recipes, etc. Everything you love to do on your computer is priceless and cannot be get back affordably, and sometimes not at all if you suffer a tough hard drive crash. From my past experience, it’s rare that a client loses data and needs to have the hard drive sent off to Kroll, but being preventative makes re-installing or repairing your computer much easier and less costly.

sosPrograms to use: Call That Girl has an in-house program that we resell. We watch your backups and you get email alerts knowing your data is in the cloud and backed up.

Mozy is a great program still and while I do not resell it anymore, I do recommend it.

Other programs such as Carbonite, are not my favorites because I have seen many clients missing data that was never originally considered “data” by Carbonite and therefore, not backed up.

To talk to us and get your Windows 8 computer on a backup system, contact us today. Call 612-865-4475 or email Lisa@callthatgirl.biz

 

How to map a drive for SharePoint and Windows 7

| May 7, 2014

Here is a video I created, the quality is not the best and I found out I need a new mic…but otherwise, instructions are good! 🙂

Lisa

How to setup your iPhone or iPad with Microsoft Exchange

| April 30, 2014

From the Home screen, tap Settings.

  1. From the Settings menu, select Mail, Contacts, and Calendars.
  2. Tap Add Account.
  3. Tap Microsoft Exchange.
  4. Complete the following fields, and then click Next.
  • Email — Enter your Hosted Exchange email address.
  • Password
  • Description — Enter a description of the email address to display in the email account list on your iPhone.
  • Click “Next”

That’s all it should be to connect you with your exchange account. If you get taken to a screen asking for servers and such, start over. This is a common glitch with Apple products to do the process over again.

How to setup your Microsoft Exchange on Android

| April 2, 2014

androidTo Use an Android Mobile Device with Microsoft Exchange

  1. From the Home screen, tap the gray Application button.
  2. Tap Email/or Exchange Active Sync
  3. Tap Next.
  4. Complete the following, and then tap Next:
    • Email Address — Your full email address
    • Password — Your email password
  5. Tap Next.
  6. Tap Exchange account.
  7. Complete the following fields, and then click Next.
    • Domain–Leave empty!
    • Username — Enter your full email address preceded by a backslash. (For example, \jane@coolexample.com. Please note that some phones do not require the backslash.
    • Password — Enter your email password.
    • Exchange Server — Type one of the following, based on your Hosted Exchange Email version:
      • Exchange 2007 — mail.ex1.secureserver.net—-This old! You probably need to use
      • mail.ex3.secureserver.net, or mail.ex4.secureserver.net
    • Use secure connection SSL — Select this option.
    • Accept all SSL certificates — Select this option.
  8. Select the Account options of your choice, and then tap Next.
  9. Select the settings of your choice under Set up email, and then tap Done.

 For Motorola Droid

Go to settings and add a “Corporate” account.

For Domain\Username field: outlook.office365.com\myname@mycompany.com 

For Server field: outlook.office365.com

Use Secure Connection (SSL) – checked yes

Accept All SSL certificates – checked yes

Port – 443

 

Are you backing up your Dropbox, SkyDrive or Google Drive

| March 19, 2014

google driveOr do you need to?

I say yes, back up those cloud sharing services. They are meant to be used for “sharing”…meaning you share with yourself on other devices or with others. Sharing…not backing up.

I myself back up my Dropbox to a local external hard drive (full) and then I have online backup to back up my “business critical files”. The files that run my business. I have 2 forms of backing up.

one driveI have seen these “online sharing programs” sometimes get wonky, they lose files or duplicate or delete, so it’s very important to spend the time with setting up a local external hard drive or better yet, online backup.

dropboxWe can help you with both solutions and we have our own in house backup program for the cloud. Call today for a quote!

612-865-4475

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