New Outlook Book for Technicians
New Outlook Book for Technicians
Introduction
If you’re searching for a book about New Outlook for just technicians, you’re in the right place!
This Patreon is where I’m publishing each chapter as I write it. Once the book is complete, I’ll release it as a downloadable eBook (PDF) here and on my business website www.callthatgirl.biz and publish it on Amazon.
Why I Wrote This Book
Last April, I was answering a question on LinkedIn about New Outlook. Halfway through my response, it hit me: I should write a book.
New Outlook is here to stay, and the questions about it are going to keep coming for years. The people who will need this book the most are:
-
Break/fix technicians
-
Computer techs (in-store or remote)
-
IT consultants and MSPs
-
Tech-savvy end users
My goal is to give you everything I know about manual migrations from Outlook Classic to New Outlook. Some “basic IT knowledge” won’t be included, simply because it’s assumed for this audience or it changes too quickly to keep up with in print.
What This Book Covers and What It Doesn’t
- Most of the steps you’ll learn here are completed in Outlook Classic before the migration.
Once all data is moved to an Exchange account, adding it to New Outlook is straightforward. Customization options in New Outlook are limited, so most of the work happens in the setup phase. - This book focuses only on manual migrations using Outlook Classic.
If you want instructions on migration software, this book won’t cover it. Most Microsoft 365 vendors offer migration services for a fee, or software vendors provide tech support for their own tools. - Why manual migrations? Because while moving the data itself is often simple, managing the migration and finishing without pulling your hair out is the real challenge.
Why This Matters
- Microsoft 365 changes almost daily, and New Outlook is still a teenager in tech years. With Outlook Classic reaching end-of-life in Q2 2029, the demand for migrations is going to outpace the number of available technicians.
- Millions of users still run older versions of Outlook. Once New Outlook becomes the only option, many small businesses and PST file users will want to move to Exchange for better performance and full access to 365 features.
- I saw this coming back in 2022 when one of my clients suddenly had New Outlook replace Outlook Classic without warning. Now, New Outlook is starting to allow PST files for some users (and soon, for all). But PST users won’t get the same smooth experience they’re used to and in some cases, you can’t even add a PST without a paid Microsoft license. I’ve seen it twice this month alone.
Real-World Challenges
The request for migration help doesn’t always come in the form of “Can you migrate my email?”
It’s more often:
-
“My calendar isn’t syncing with my phone.”
-
“I can’t do something I used to do in Outlook.”
Moving clients to Exchange is now my number one recommendation because:
-
It works better with New Outlook
-
It’s part of the Microsoft 365 “mothership”
-
It avoids many compatibility headaches
For example, just last month I had a client with a paid New Outlook license and an IMAP mailbox. His CRM wouldn’t integrate in New Outlook but it worked fine in Outlook Classic. We eventually had to roll him back. I’m discovering new limitations like this all the time.
A Bit of History
This isn’t my first Outlook migration book. Over a decade ago, I wrote one for Outlook Classic.
The core data migration process hasn’t changed much since 2010, but the tech world around it has and this new book reflects today’s challenges, cloud tools, and client expectations.
With New Outlook rolling out to most computers (unless blocked by admins), I’m already hearing:
-
“Nope, not loving it. I miss my old Outlook.”
-
“I like it, but… where’s my calendar?”
How to Read This Book
The chapters I’ve completed so far are free to read here on Patreon.
When the final version is ready, it will be fully edited, downloadable, and packed with real-world migration stories. I’ve always written in my own voice, mixing technical steps with field experiences and this book will be no different.
I am using some AI assistance for step-by-step clarity, but all stories, insights, and troubleshooting tips are my own.
About the Author
Lisa Hendrickson is a Microsoft Outlook and Office 365 expert with over 30 years of hands-on experience helping clients worldwide solve complex email, calendar, and contact challenges. Since 1996, she has specialized in guiding technicians, MSPs, IT professionals, and savvy end users through smooth migrations and custom configurations. Known for her clear teaching style, real-world tips, and deep technical knowledge, Lisa is the go-to resource for those making the leap from Outlook Classic to New Outlook. When she’s not troubleshooting or writing, you’ll find her sharing advice with her global tech community and empowering others to master their digital tools.
Contact: Lisa@callthatgirl.biz
Website: www.callthatgirl.biz
Category: New Outlook
About the Author (Author Profile)
Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.Subscribe
If you enjoyed this article, subscribe to receive more just like it.
