Tag: Call That Girl Podcast

Call That Girl’s Remote Support & Office 365 Show 2

Lisa Hendrickson | June 5, 2015 | 0 Comments

Published date: 11/05/2013 Remote Support Show #2 General Operations

Show Notes

You do not need to be onsite to do work unless you need to replace the modem or router.
Windows XP ends support April 2014.
Toolbar removals
Bluescreens
- System Restore
- Safe mode with networking
CyptoLocker
- Ransomware that would encrypt Windows files and would return files for a hefty fee that was sometimes as much as $400.00.
- Data backup plans
- Word Press and remote support gives the user options for many different types of forms. Client agreement and payment forms are two of the ones offered that are used by Call That Girl.
  - Secure client payment and let the client know of cancellation fees.

Lisa Hendrickson | June 5, 2015 | 0 Comments

Published date: 10/16/2013 Remote Support Show #1 Protect Your Money

Show Notes

Your time is valuable, and of course, billable. Be sure to give clients a quote, but be mindful that it is only a soft quote or an estimate because work could be needed and the bill could increase. With the quote, be sure to set clear expectations and inform them that there is a cancellation fee. BE FIRM.
Computer repair jobs can turn into an upsell of a computer tune-up.
- We do not do printer support during a tune-up because that is a repair and should be done either at another time with an appointment, or should be added onto the bill.
- Set the expectations.
Flat rates vs. hourly rates
Virus removals vs. virus damage repair.
- Set the expectation that virus removal jobs do not include repairing the damage caused by the virus. To have virus damage repair jobs done, the client will need to schedule another appointment and start a new bill.
For some jobs we can offer a $40 try fee. We bill them for the work we do with the intentions of “trying” to fix their problem. If we cannot fix it, we can give a referral.