Call That Girl’s Remote Support & Office 365 Show 1

Published date: 10/16/2013 Remote Support Show #1 Protect Your Money

Download at http://www.podnutz.com/ctg001

Show Notes

• Your time is valuable, and of course, billable. Be sure to give clients a quote, but be mindful that it is only a soft quote or an estimate because work could be needed and the bill could increase. With the quote, be sure to set clear expectations and inform them that there is a cancellation fee. BE FIRM.
• Computer repair jobs can turn into an upsell of a computer tune-up.
  • We do not do printer support during a tune-up because that is a repair and should be done either at another time with an appointment, or should be added onto the bill.
  • Set the expectations.
• Flat rates vs. hourly rates
• Virus removals vs. virus damage repair.
  • Set the expectation that virus removal jobs do not include repairing the damage caused by the virus. To have virus damage repair jobs done, the client will need to schedule another appointment and start a new bill.
• For some jobs we can offer a $40 try fee. We bill them for the work we do with the intentions of “trying” to fix their problem. If we cannot fix it, we can give a referral.