Many folks today are hearing these 4 words and don’t really understand what they all mean. To us technicians, we know…but you don’t. It’s terms we use everyday probably so I thought you all might like a review of what they mean.
Rebuild…to physically rebuild a computers hardware
Reformat… erase all the data/programs/settings, pretty much everything. It puts the computer in an original state, just like how you got it when you brought it home from the store. Many folks have to have this done when a computer crashes very badly or if it’s very infected with a virus. You will lose all of your data/music/pictures.
TIP: even though you reformat a computers hard drive, the data is still available! Please keep this in mind when donating a computer.
If you have not backed up your data, you should because a reformat does lose everything. Call That Girl does have tools to get that data back, but it comes in a “raw” form and you lose all the names of your documents and folders.
Reinstall …the operating system, this does not reformat the drive and usually your programs are still on the computer. But your data is not.
Repair…the computer means to install the original operating system disk and fix the glitches that are causing you problems. This usually does not change your programs or data. I would always back up though prior to doing this, just in case.
That is the quick and dirty version, I am sure there are more technical versions out there, but this is for the average reader to understand.
Hassan here, your Call That Girl marketing mad man! Today was a great day in the office at CTG. All of us interns were working hard at establishing outlines for our new projects. The flyers I designed for our Reboot partnership arrived today, and we are very pleased with how they turned out. This was a really great learning experience for me, and it truly gave me an idea of the different areas marketing can cover. One thing I learned from this project, that my marketing professors at UST have failed to mention is the actual design process for materials. Lisa, my fearless leader at CTG, quickly humbled me by showing me the difference between making a flyer on Word, and using design software. After I built the information side of the flyer, and developed a very basic outline of how we wanted it to look. The rough draft for the flyer was sent to our designer, and gave her an idea of how we wanted it to turn out. She did not mess with the information being presented, or the general layout of the flyer. All she did was main some minor layout changes, to make it look spiffy! The most impressive part about all of this to me is that a little really goes a long way. Keep that in mind yourself for the next time you have to build some sort of promotional marketing material… I know I did, and it turned out GREAT!!! Have a great week folks and thanks for following along!!
Random computer fact of the week: One of every 8 married couples in the US last year met online.
For a month or more lately I’ve seen Internet Explorer cause some slight problems for folks. It’s not really slowing them down, but glitching more or less. This is a 2 fold issue.
#1. ) Your windows updates are trying to install Internet Explorer 8 and it’s not finishing the installation.
2.) You did the update/install but never completed the wizard and are getting oddities with surfing. IE may ask you over and over to allow phising sites or do other “optimizing”.
I’ll just say, I am a fan of IE 8.0 so far, but those extra’s aren’t helpful and are only going to annoy the advanced user or non-technical user. Just upgrade and don’t use the “extry’s” (as my Grandma would say”.
How to fix?
Do the installation. Run IE again and go to “tools” and then “internet options” and the “advanced tab”. In that window click on the “restore advanced settings” and “reset” tabs. IE will finish the install/updates and then close the IE window. Then open it again and you should see an IE 8 wizard box pop up.
Do the wizard, but select all the “No” options. This is how folks are having problems with IE 8.0. They are not completing the wizard and getting all sorts of phantom issues with it. I have updated many folks now with the wizard and it’s now working great!
If you would like help with this issue, we can help you over the phone. This does not require a home visit.
This is a general reminder to all of my clients, colleagues and friends to check your back up systems and make sure they are working and backing up your data. Even though you may think it’s working correctly, it’s always a good idea to check on it periodically. The only back up to trust is YOU! Software goes bad, hardware goes bad and I’ve seen it all.
Tip: if you had a back up system set up a long time ago, and you haven’t checked it lately…now is the time to do that. Many times they fail or the schedule gets off course fromcrashes, updates, etc. If you need help, feel free to call that girl for a quick overview to make sure it’s still backing up.
MOZY Users:http://www.mozy.comIf this is not selected, then select that button and the time when your daily back ups done.
To the clients we have configured the online back up program “Mozy” for in the past, we would like to take a moment to have you check to make sure the program is backing up or backing up the programs you want. The Mozy icon sits in the area by the clock in the lower right of your computer screen. It’s orange and gray. If it is not in that area, find it in the “programs” area in your computer
Double click on it.
It will tell you how long ago your last back up was done.
NOTE: We set up your Mozy for daily backups. If it’s been longer than a day, since you last backed up, here is a simple way to check your settings.
Select the “configure” button in that same window you just had open.
Select the “schedule” tab at the top of the window
Be sure that the “scheduled” button is selected with the time you want it to back up daily.
If it is all grayed out, at the top of that window you can select “change settings that are currently unavailable” and then you can go into the schedule options.
Questions? If you have any questions or need help with Mozy that we configured, feel free to contact Call That Girl for a free check done. If you are not using Mozy or any other online back up systems and would like to have it setup or checked feel free to Call That Girl and we can get this set up for $25.
I get many folks asking me what laptop they should buy, which one is the best, etc. All models of computers/laptops end up in my shop, so they all break at some point. My opinion? Follow these simple rules and you just bought the best laptop!
1.) Figure out a budget. Remember that with a new computer, you may need to buy new software. And for those that want help setting it up, we quote 2-3 hours to get everything installed and configured.
2.) Make sure you buy a laptop in person. Buying online gives you no sense of how the computer feels, weighs or views in bad/good/extra light. If you buy online, be sure to buy from a reputable company that you know you can return items too easily.
3.) If you go to a store (Microcenter still has Windows 7!), here are some tips!
Keyboard.Play with the keys and make sure you can type ok and see the keys. Some laptops today have a awkward calculator on the keyboard now, making me “off center” so if you use your laptop keyboard like I do, the calculator makes it hard to work with.
Weight. Pick up the laptop and make sure you can carry it without problems. Many folks end up buying 10 ton weight laptops and they are very hard to carry around.
Screen. Check out the screen and make sure there is not too much glare. If you plan on working outside, many screens have too much glare and you can’t read the screen in natural light, even too much overhead light can be bothersome.
Screen width.Many folks hate the wider screens. It is not an issue for me, but for those with the regular monitors, it’s quite a change. Test opening some stuff on the computer and make sure you like how it looks.
Memory. Try to get 6-8 gigs of RAM if you can. I happen to have a decent Dell Latitude that only has 4 gigs, but it is not my main workhorse computer.
4.) Pricing
A good work laptop is approximately $500-$900. You will pay more for higher quality (SONY) and of course for a faster processor, solid state hard drive and more options (longer battery life, docking station, etc.)
Many folks also ask about the processors and hard drive space, etc…my answer is you’ll be ok probably if you can find a computer that fits your needs with the list I gave you. Those are much more important. Most computers today come with plenty of hard drive space.
I’m sure we all have somethings about networking that annoy us.
For me..the big one is being asked to go for coffee. I guess I used to accept the request more when I was out killing myself in the first year of my business. Then I learned that 9 times out of 10, it would end in a sales pitch from the person who requested the meeting. I learned to avoid these at all cost. If someone wants to get to know me, that’s fine. I figure out if there is a benefit to meeting them. (like maybe they can be a referring partner). I check out their profiles/website and make that determination and then agree or not. Lately I’ve been asking what the agenda is, that gets the pitch out and I can avoid the denial. I have very few things I can afford to buy or actually need, so I end up telling folks I will keep them in mind for future connections. I have referred people to them later too!
I also close by saying “Hey, that’s great we know what each other does now!”
Sometimes at events you don’t get enough talk time, but to do an hour over coffee, in today’s tight economy…no can do.
Hi Folks! Teresa Cyrus joined me this week to discuss the hot topic “How to quit ChatGPT for Microsoft Copilot”. In the podcast we discuss how we use AI and how we are moving over to Copilot. Many good examples on things we search for that are easy to change for Copilot. Direct link to […]
Google WorkSpace Sync For Contacts Stopped Working with Outlook Desktop This is a known issue and has been a trending issue for many months now. Many online articles will point you to turning off contacts in the sync settings but for my clients, that wasn’t a good option as they need their contacts to be […]
Microsoft Teams button missing from Outlook Classic Desktop Calendar Common problem these days. Microsoft offered Teams to anyone awhile back, so many of my clients have found they can use it to attend meetings but to schedule meetings, it’s not functioning in the app or in Outlook Classic calendar. The reason is that they are […]
iCloud encountered an error while trying to connect to the server I’ve seen this error now a few times. Each time, different ways to resolve it. For this client, it was resolved by removing McAfee and web extensions. The web extension was causing it not to connect and while it might seem odd, most antiviruses […]
iCloud for Windows not showing step 5 to set up calendars and contacts in Outlook This is a snaggy error. I troubleshoot iCloud and Windows often and finally after two hours of working every angle, I figured out why step 5 was not showing up. The client got an error log that said something about […]
How to Fix the Outlook Desktop “Just a Moment” Loop After MFA Setup I had a client call in, his Outlook desktop would pop up a window to login, put in his password, then MFA and then just sit and spin in a loop. Would not connect Exchange to Outlook. After reviewing a few things […]
Microsoft Outlook Exchange and DNS Records Explained I’m not a DNS expert, but here is my story for today. Before I start, what you really need to know is at the end of the article. Feel free to read this article if you enjoy storytelling. Most of us in IT have heard the joke: “It’s […]
Something Went Wrong We ran into an error – Microsoft.Exchange.Data.Directory.ADDriverStoreAccessNonLocalException I came across this error trying to launch New Outlook for a client. After reviewing, the typical searches online were already tried and failed, so I read deeper and found that this fix works. Go to this folder in File Explorer: You can delete the […]
Outlook Not Sending Emails? Your VPN Might Be the Problem I’m not a VPN expert: But here’s my story today. Many of my clients are calling in with oddball problems with Outlook and programs needing the internet. For the past few months, the #1 suspect is VPN and very strong firewalls. McAfee, Norton and Malwarebytes […]
GoDaddy Microsoft 365 Pros and Cons: What Small Businesses Need to Know This article is for solo business owners and small companies who are considering GoDaddy, are current GoDaddy customers, or are thinking about leaving GoDaddy’s Microsoft 365 management. Take note: if you are currently using GoDaddy for basic email and Office and everything is […]
Eight Mailboxes in Outlook: What’s Really Causing the Slowdown Believe it or not, many of my clients have eight or more email accounts in Outlook. When I take on these clients, I know they are super users of Outlook. Meaning, they usually know a lot about their accounts and profile set up. One thing they […]
iCloud encountered an error while trying to connect to server Hi folks, I help clients often with iCloud and Outlook set up and this error is not a common one. My troubleshooting list didn’t solve it, so I had to offer the client a few options. One was removing McAfee. While they really enjoyed using […]
iCloud Connection Error Hi folks, I help clients often with iCloud and Outlook set up and this error is not a common one. My troubleshooting list didn’t solve it, so I had to offer the client a few options. One was removing McAfee. While they really enjoyed using McAfee, it was the culprit. Once he […]
How to change the order of accounts in New Outlook Hi folks! When I first started doing articles about New Outlook, there were so many things we could not change and the order of accounts was one of them. Now you can go to the settings in New […]
Your account has been locked Outlook.com I have seen this error before with new Outlook.com accounts, it’s very odd but it kicks in sometimes after you just set up a new Outlook.com account and then set up in Outlook Classic. Usually it happens the same day or next day. If you’re not seeing email delivering […]
Your account has been locked Outlook.com I have seen this error before with new Outlook.com accounts, it’s very odd but it kicks in sometimes after you just set up a new Outlook.com account and then set up in Outlook Classic. Usually it happens the same day or next day. If you’re not seeing email delivering […]
This message could not be sent Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator. Your message did not reach some or all of the intended recipients. Too long/didn’t read: The above content is all with this […]
Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator. Your message did not reach some or all of the intended recipients. Too long/didn’t read: The above content is all with this error: The account for Microsoft needs […]
New Outlook Accounts are grayed out cannot remove Long title, big problem! I have now seen this twice. This error usually is found when you add email accounts and the inbox is flickering gray lines. Same resolution. Here is what I did, should work for you: I tried to remove the account, it was gray […]
New Outlook Gmail has flickering gray lines in inbox emails not loading Long title, big problem! I have now seen this twice. Client has all the emails setup but the inbox is flickering gray lines. Here is what I did, should work for you: I tried to remove the account, it was gray also, could […]
New Outlook Cannot Add a New Email Without a Microsoft License This is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would […]
Where are search folders in New Outlook? Right now, that function is not available. It is on the roadmap for November 2025! I know it’s a favorite for inbox searchers, so keep an eye out and in November it should be added to your New Outlook. If you are new to “New Outlook”, You can […]
New Outlook Adding a Signture to Calendar Events This is currently not an option but look for it in December of 2025! This feature is on the Microsoft Roadmap. Once launched, you should be able to add the signature just as you did in Outlook Classic. If you are new to “New Outlook”, You can […]
Zoom calendar event won’t add to New Outlook A client called in last week with this issue. He was using New Outlook and when he went to the Zoom.us online account and scheduled a meeting, the ics download would not launch to add to his calendar. This also happeneded using the Zoom desktop app. I […]
How do I add RSS feeds in New Outlook RSS feeds is not included yet in the New Outlook version. You can send feedback to Microsoft using this link https://feedbackportal.microsoft.com/feedback/forum/89a8afa3-2e1c-ec11-b6e7-0022481f8472
New Outlook and the future with 365 Apps If you’re an avid user of Outlook Classic like me, the New Outlook might take time some time to get used to. Once you are familiar though, the 365 apps will be fun for you to use I believe. Most of the big players will have apps […]
New Outlook Book for Technicians Introduction If you’re searching for a book about New Outlook for just technicians, you’re in the right place! This Patreon is where I’m publishing each chapter as I write it. Once the book is complete, I’ll release it as a downloadable eBook (PDF) here and on my business website www.callthatgirl.biz […]
New Outlook Gmail only downloading 10 emails Not a common issue request I get with New Outlook but I have seen this issue three times now. The first two clients didn’t like New Outlook so they chose to go back to Outlook Classic. This last client I helped, he ended up keeping his computer on […]
New Outlook Book Hi readers of my articles and posts here on my website. I’m Lisa Hendrickson, the owner of this site and Microsoft Outlook Expert & 365 Consultant. I decided to open this page up on my navigation bar for those curious about what a New Outlook Book would be about. In all my […]
New Outlook Gmail not receiving new email I had a client call in today and his New Outlook setup with regular free gmail.com wasn’t updating new emails since yesterday. I was traveling so I could not remote in, I asked him to restart his computer and let me know if that helped. I got home […]
New Outlook crashing and closing immediately after launching Hopefully this post is helpful for you. New Outlook problems are now becoming calls into queue as so many people are using it. I’ll be posting my New Outlook articles as I come across fixes. You can see them all on the ride side bar of this […]
Top 8 New Outlook Issues Hi Folks, for those setting up New Outlook and having some struggles, here are the top issues I’m seeing when helping my clients. Microsoft Exchange -If you have a Basic account, you might need to upgrade to get the accounts connected. Exchange plan 1 or business standard (recommended for full […]
Hi Folks, many of you know that I have spent 15 years in the tech communities helping and supporting techs around the world with Outlook issues, training and written eBooks. Now it’s time for my biggest adventure yet…I’m offering New Outlook Training for Technicians workshops free of charge. By 2029, Microsoft is ending life for […]
Can you change the subject line in an email in New Outlook? As of today, you cannot change the subject line in an email, you can though drag it to a calendar and change the subject line there. Easy answer today folks, if you need any help with New Outlook use the form below. […]
Where are the Junk Mail options in New Outlook Hi folks, Junk email options have changed a bit for New Outlook. Check out my list below, should point you in the right direction. Open New Outlook In the upper right you see the setting gear icon Click on it and a new window will open […]
Best Way to Export Contacts from New Outlook for CRM Integration You can skip to the bottom for the instructions, much of this blog post is about exporting/importing and the different data types. This post in “in progress” and will be updated as I have new information about exporting and importing contacts to and from […]
How to Export Contacts Out of New Outlook You can skip to the bottom for the instructions, much of this blog post is about exporting/importing and the different data types. This post in “in progress” and will be updated as I have new information about exporting and importing contacts to and from New Outlook. People […]
Does Classic Outlook and New Outlook share any data files? Some of my clients are emailing me questions about New Outlook and I am thrilled to see the questions. I’m going to post these questions in my website posts and then add to my New Outlook Resource Guide. https://callthatgirl.biz/new-outlook-resource-guide Question for today! Does Classic Outlook and […]
Is iCloud for Windows compatible with New Outlook Some of my clients are emailing me questions about New Outlook and I am thrilled to see the questions. I’m going to post these questions in my website posts and then add to my New Outlook Resource Guide. https://callthatgirl.biz/new-outlook-resource-guide Question for today! Is iCloud for Windows compatible […]
Can you use Outlook Classic and New Outlook at the same time? Some of my clients are emailing me questions about New Outlook and I am thrilled to see the questions. I’m going to post these questions in my website posts and then add to my New Outlook Resource Guide. https://callthatgirl.biz/new-outlook-resource-guide Question for today! Can […]