First thing I would do is clap for joy that someone actually would want to steal this very old Dell Latitude that is about to croak! You would think that I have the best of the best, but you know how it goes…the Shoemakers kids always have the hand me downs. That’s how it is with Call That Girl and all our staff. We always get the refurbs, but soon here, I am getting a new laptop.
For those of you with laptops that you care about:
Prevention tactics:
Password protect your computer–don’t make it easy for the thief to get into your stuff. Even though most thieves will just want to sell your computer without caring, some will go through all your personal files and maybe even look for passwords and personal data. Like most of us, we keep log files somewhere of things we should not. It’s very common for people to have these files on the pc, but it’s not safe, but if you think you can name it so the thief won’t know, have at it. Most thieves that steal laptops want the money they can get on the street for it or to resell it. It’s the hardware they are after (from what I have heard anyway). If a cyber thief is going to steal from you, they will do it online of course.
Back up your data!!! If your laptop is stolen, at least you can get your data back and change your password asap to the data backup company. I use Mozy for all my data back up and many of my clients are on it as well. It’s a good program.
Write down all of your computer’s information NOW on a peice of paper for safe keeping and insurance purposes. Keep the receipt, model and make and if you can get it, the Windows product key (it’s on the back on the computer usually). I also like to put a personal sticker on the computer somewhere, so it it’s stolen it will make it easier to recognize. Get a good sticker too, one that is hard to pull off.
What to do if your computer is stolen:
Try to remember where it was stolen, car, convention area, bathroom, conference room, etc. Report it to the building security and/or Police in that area. Telling them it was a black Dell will not help much, but having the information that you noted about the computer will help.
The building security or Police should report it to all the local pawn shops, but I would call anyway asap! Tell them anything that would help yours stick out. This is why putting a sticker on the computer will help stand it out in the pawn store line up.
Next up, prepare for the emotional loss. I had a laptop stolen once at my old corporate job and it felt really weird. Even though it was a corporate laptop, I still felt violated. I remember getting the call early in the am, “Lisa, did you bring home your laptop over the weekend”….Me, “Um, no”…”Well, we had a break in and your laptop was stolen”. Creepy feelings set in. Then I had feelings of “where is my document that I didn’t save to the network file share…oh yeah, on my laptop desktop!” So besides the emotional loss of the machine itself, you will miss the stuff on the computer, like your pictures, data, documents, taxes, music collections, etc. Everything will be in the hands of the thief.
To close: If your laptop is stolen, call police, give them all of your computer information, call the pawn shops and change your password on your back up program. If you have software for stolen laptops (many of the newer computers give you a free trial) alert that program as well.
Additional tip: Put the laptop in the trunk of your car, not in the passenger or back seat.
Today is just a regular blog, nothing to tell you or share related to computers. Today is a regular work day at Call That Girl too. Tomorrow is gobble day and my family is actually opting to get together Friday instead, so I have a holiday off for myself! WOO! What will I be doing? Probably enjoying mimosa’s in the morning, plotting out my winter soft remodel for the house and watching the Macy’s Day parade. Whenever I get a holiday like this to myself, I always try to remember my childhood days of waking up on Thanksgiving and enjoying the day off, listen to my mom scurry around the house getting the food and turkey ready. It was usually just a tad bit cold, like it is today already and feeling that “winter is coming” and not really being sad about it. As a winter fanatic, this is the time of year I really love, the calm before the storm.
Since I have become an adult, those days of being around the house all morning while my mom cooks are long gone. I kinda miss those days to be honest, but I also enjoy taking the day off and just showing up when my mom says to come over. The mornings off are a luxury for this enterprising entrepreneur.
One memory that is new for me is that one of my friends from college calls me every Thanksgiving and wishes me “Gooble gooble”, so with hopes he calls me tomorrow and wishes you to you, eat hearty, nap tightly and don’t break the bank on Black Friday!
If your computer has been running slow, have you had a computer tune-up lately? If not, now is a great time for it. We have a 22 point checklist of updates, maintenance and cleanings we do, takes about an hour and it’s $75. Right now we have a sale for just $50! In our tune-up, we check your memory. Some folks don’t want to get a cleaning, but just want their memory checked so here is a short blog on checking/installing memory/RAM. Click here to book an appointment!
In our 22 point cleaning checklist, we check your computer memory/RAM and if you can upgrade, we let you know. We also tell you how to install it yourself if you like. It’s very easy believe it or not.
Let’s start with why you may need more memory first before we show you the video. For starters, you may have an older computer (5 years old) and it’s been running fine but it’s getting slow. Sure, we can do a cleaning on it, and get it faster and after our cleanings, our clients are very happy with our services, but many need to buy more memory/RAM to get that old computer zipping very fast. The cause of the slowdown is many times, these computers only have the bare minimum that came factory installed. If you have XP, to run with the big dog programs such as Office 2010, you should try to get your computer to at least 1gig of RAM or 2gig if you want your computer really fast. For the older computers, the RAM is usually very inexpensive and recommended if the computer seems stable. If you are having other problems with it, like a lot of noise coming from the computer or seeing crashes often, this is a sign of a computer that may need to go to the land of refurbished computers and I don’t recommend putting much money into them.
Vista is another culprit of low memory. Most factory shipped with just 1gig of memory/RAM and that is just too darn slow for Vista. As the complaints are high with Vista, you can help it by just adding in the max memory your computer can take.
How to check your memory, I could write up instructions, but here is a short video from Crucial (the company we buy memory from online).
http://www.crucial.com has a nice scan tool that you can run and check what type of memory your computer needs. It also tells you what is installed and how much more your computer can take. It also offers a check out system for you to buy it and get it shipped right to your home/office. It’s our favorite at Call That Girl and we have had great success with Crucial.
If you need help with purchasing or installing, feel free to give us a call! This is so easy to do, we can walk you through it over the phone. No kidding!
If I can recall correctly, I bought a 256 mg flash drive a few years ago (guessing 2005 or 2006) it cost $56.00. I still have that flash drive as a keepsake to laugh about many years down the road. But, why did I buy one? I bought it so I could easily move large files from one computer to another. Or to save certain files to install on other computers. These flash drives pretty much replaced the floppy disk/zip disks. In my business, it’s important to keep my software tools handy for home visits.
Why is it important for you to have one? Mostly because it’s a great back up tool and when we remote into your computer, if you have one, we can do a quick back up of your documents/pictures/music if you are not backing up. These are also handy if one of your computers is not on the internet due to viruses and we need to install programs for you to zap those nasty bugs.
Here are a few examples of flash drives/external hard drive solutions and you can purchase these online. I chose Walmart to show as examples and most things at Walmart are very affordable.
First question, what size should you buy? I recommend the biggest one you can get for the price you want to pay. Here are a few examples:
32 gig for $47.98
8 gig for $15.84
And for those that want a really good deal, but not something that is easy to put in your pocket or purse….
Here is a 120 gig for just $34.00!!! (You can hold almost everything on this one! this is an external hard drive)
And for those that have TONS of music/picture and other precious data, here is the BEST choice for you!
2 TB for just $99.00!
If you want to start backing up on a regular basis and need help, feel free to book an appointment with us and we can help you get your back up going on a weekly or daily basis.
Click here to book an appointment
Call That Girl also recommends using Mozy as an online solution for those that want a hands off approach to backing up. If you are one of those folks that changes your work documents on a daily basis, we do recommend using Mozy. To test out a 2 gig free online trial, click here.
As a well connected lady in the Twin Cities area (and sometimes internationally!)…I get invitations to many new social media/networking sites. In the past two years, I have seen these grow immensely. Here is a short list of thoughts and ideas for you to keep in mind when joining up to a new social media/networking site.
BUT WE ARE DIFFERENT: Most sites entice you into saying that they are the not like other sites. I beg to differ, as I have yet to find one that is really any different than the big 3, LinkedIn, Facebook and Twitter. They usually want you to create a profile and then add in your contacts, or rather..upload your contacts. This is where I am now cautious. A couple of years ago, Plaxo asked me to upload my contacts and I did, but then just a week later I lost interest completely in Plaxo (didn’t see value when I compared it to LinkedIn) and then wondered if all those contacts would get my invites and see me not participating.
TRY IT FIRST: Create a profile first, then check out the program for a few weeks before uploading your contacts. Make sure that you want to promote this site and back it up as a verified social media site (because that is what you really are doing, is promoting them to get more contacts) Then, make sure you participate!
THINGS TO WATCH OUT FOR: Watch your emails after you join the site. See if they send you offers to stay on for free, but can get many advantages for upgrading your package. Be somewhat leary, these upgrades are usually nothing more than getting space to put up a video or have “advanced” options such as more messages to send out or something of the like. I have actually lost track of all the bonuses you get because most of them have no value if you don’t have a large network of people. And for me, why move all my contacts from one large social media/networking site to another? LinkedIn has worked for me and I will stay put!
MERCHANT CIRCLE: what’s the buzz on that? I have been signed up for their messages for some time now. They are one of the sites that I see the most that appears the most reputable. I am watching them closely as I still need to figure out the “value” they give versus other sites. I do notice that they have the “Mayor of Merchant Circle” each week. To me, it appears to be a competition of who has the most contacts. Each week, it’s usually the same guy, standing by a truck who owns a construction type business. Looks like he is also one of the original founders of the Twin Cities site. So of course he’s going to win, he’s the one who puts in the most time! It would be like me sending out an announcement on LinkedIn each week to the LinkedMinnesota group saying I am the mayor of Linkedin and not giving others a chance to win. The people who are the founders or managers of such groups, should not win contests such as these (in fact, at all LinkedMN events, staff and volunteers are not allowed to win any door prizes). Therefore, I have not decided to complete my profile and upload my contact list because of two reasons:
They want more people on Merchant Circle, so giving them your contacts is a handy way to promote them by you inviting others to your circle. And then you get to compete to be #1 and get your name on the mayor plate, but how can you when the Mayor is always the guy by the truck? Is anyone making money off Merchant Circle anyway? If you are, let me know! I have wondered that as well, and am still watching that site. I will add, the one thing that I do enjoy from them is that they send out promotions for companies under the Merchant Circle name and I would like to find out more about that type of advertising, as it is probably costly…I will hold back until I do more research on it.
TO CLOSE: Is it good for your SEO (search engine optimization) to join all these sites? Not too much. I have joined a few to test them out and never see my info on those sites when I google my business. It may help if you are very active, but I have yet to see my Plaxo account come up in Google ever.
Hello everyone and good morning! Today’s blog is about the “Think Point” virus that is out and about causing havoc for many people.
Here is what we know about it at Call That Girl.
Most folks that I have asked, have gotten it by going on the msn website. They are clicking on links that are redirecting them to a fake download of Microsoft Security Essentials. They are not downloading that file though, instead they are downloading a fake alert, or rather….annoyance.
The annoyance is a full window screen that has the look and feel of Microsoft products with the words Think Point right in the center of the screen. You basically cannot use your computer at this point. This is a software repair, you should not need to haul your computer to a store to get this repaired! We have taken 6 calls so far since this was virus was released, around Oct 20th.
Please keep our numbers handy so if you get this virus, you can call us and we can remote in and repair it. Since you have no access to your desktop, we will walk you through a short series of troubleshooting to get back to your computer and then move on with the removal….and we throw in a computer cleaning for those folks, so you get a 22pt tune-up done as well!
Google WorkSpace Sync For Contacts Stopped Working with Outlook Desktop This is a known issue and has been a trending issue for many months now. Many online articles will point you to turning off contacts in the sync settings but for my clients, that wasn’t a good option as they need their contacts to be […]
Microsoft Teams button missing from Outlook Classic Desktop Calendar Common problem these days. Microsoft offered Teams to anyone awhile back, so many of my clients have found they can use it to attend meetings but to schedule meetings, it’s not functioning in the app or in Outlook Classic calendar. The reason is that they are […]
iCloud encountered an error while trying to connect to the server I’ve seen this error now a few times. Each time, different ways to resolve it. For this client, it was resolved by removing McAfee and web extensions. The web extension was causing it not to connect and while it might seem odd, most antiviruses […]
iCloud for Windows not showing step 5 to set up calendars and contacts in Outlook This is a snaggy error. I troubleshoot iCloud and Windows often and finally after two hours of working every angle, I figured out why step 5 was not showing up. The client got an error log that said something about […]
How to Fix the Outlook Desktop “Just a Moment” Loop After MFA Setup I had a client call in, his Outlook desktop would pop up a window to login, put in his password, then MFA and then just sit and spin in a loop. Would not connect Exchange to Outlook. After reviewing a few things […]
Microsoft Outlook Exchange and DNS Records Explained I’m not a DNS expert, but here is my story for today. Before I start, what you really need to know is at the end of the article. Feel free to read this article if you enjoy storytelling. Most of us in IT have heard the joke: “It’s […]
Something Went Wrong We ran into an error – Microsoft.Exchange.Data.Directory.ADDriverStoreAccessNonLocalException I came across this error trying to launch New Outlook for a client. After reviewing, the typical searches online were already tried and failed, so I read deeper and found that this fix works. Go to this folder in File Explorer: You can delete the […]
Outlook Not Sending Emails? Your VPN Might Be the Problem I’m not a VPN expert: But here’s my story today. Many of my clients are calling in with oddball problems with Outlook and programs needing the internet. For the past few months, the #1 suspect is VPN and very strong firewalls. McAfee, Norton and Malwarebytes […]
GoDaddy Microsoft 365 Pros and Cons: What Small Businesses Need to Know This article is for solo business owners and small companies who are considering GoDaddy, are current GoDaddy customers, or are thinking about leaving GoDaddy’s Microsoft 365 management. Take note: if you are currently using GoDaddy for basic email and Office and everything is […]
Eight Mailboxes in Outlook: What’s Really Causing the Slowdown Believe it or not, many of my clients have eight or more email accounts in Outlook. When I take on these clients, I know they are super users of Outlook. Meaning, they usually know a lot about their accounts and profile set up. One thing they […]
iCloud encountered an error while trying to connect to server Hi folks, I help clients often with iCloud and Outlook set up and this error is not a common one. My troubleshooting list didn’t solve it, so I had to offer the client a few options. One was removing McAfee. While they really enjoyed using […]
iCloud Connection Error Hi folks, I help clients often with iCloud and Outlook set up and this error is not a common one. My troubleshooting list didn’t solve it, so I had to offer the client a few options. One was removing McAfee. While they really enjoyed using McAfee, it was the culprit. Once he […]
How to change the order of accounts in New Outlook Hi folks! When I first started doing articles about New Outlook, there were so many things we could not change and the order of accounts was one of them. Now you can go to the settings in New […]
Your account has been locked Outlook.com I have seen this error before with new Outlook.com accounts, it’s very odd but it kicks in sometimes after you just set up a new Outlook.com account and then set up in Outlook Classic. Usually it happens the same day or next day. If you’re not seeing email delivering […]
Your account has been locked Outlook.com I have seen this error before with new Outlook.com accounts, it’s very odd but it kicks in sometimes after you just set up a new Outlook.com account and then set up in Outlook Classic. Usually it happens the same day or next day. If you’re not seeing email delivering […]
This message could not be sent Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator. Your message did not reach some or all of the intended recipients. Too long/didn’t read: The above content is all with this […]
Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator. Your message did not reach some or all of the intended recipients. Too long/didn’t read: The above content is all with this error: The account for Microsoft needs […]
New Outlook Accounts are grayed out cannot remove Long title, big problem! I have now seen this twice. This error usually is found when you add email accounts and the inbox is flickering gray lines. Same resolution. Here is what I did, should work for you: I tried to remove the account, it was gray […]
New Outlook Gmail has flickering gray lines in inbox emails not loading Long title, big problem! I have now seen this twice. Client has all the emails setup but the inbox is flickering gray lines. Here is what I did, should work for you: I tried to remove the account, it was gray also, could […]
New Outlook Cannot Add a New Email Without a Microsoft License This is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would […]
Where are search folders in New Outlook? Right now, that function is not available. It is on the roadmap for November 2025! I know it’s a favorite for inbox searchers, so keep an eye out and in November it should be added to your New Outlook. If you are new to “New Outlook”, You can […]
New Outlook Adding a Signture to Calendar Events This is currently not an option but look for it in December of 2025! This feature is on the Microsoft Roadmap. Once launched, you should be able to add the signature just as you did in Outlook Classic. If you are new to “New Outlook”, You can […]
Zoom calendar event won’t add to New Outlook A client called in last week with this issue. He was using New Outlook and when he went to the Zoom.us online account and scheduled a meeting, the ics download would not launch to add to his calendar. This also happeneded using the Zoom desktop app. I […]
How do I add RSS feeds in New Outlook RSS feeds is not included yet in the New Outlook version. You can send feedback to Microsoft using this link https://feedbackportal.microsoft.com/feedback/forum/89a8afa3-2e1c-ec11-b6e7-0022481f8472
New Outlook and the future with 365 Apps If you’re an avid user of Outlook Classic like me, the New Outlook might take time some time to get used to. Once you are familiar though, the 365 apps will be fun for you to use I believe. Most of the big players will have apps […]
New Outlook Book for Technicians Introduction If you’re searching for a book about New Outlook for just technicians, you’re in the right place! This Patreon is where I’m publishing each chapter as I write it. Once the book is complete, I’ll release it as a downloadable eBook (PDF) here and on my business website www.callthatgirl.biz […]
New Outlook Gmail only downloading 10 emails Not a common issue request I get with New Outlook but I have seen this issue three times now. The first two clients didn’t like New Outlook so they chose to go back to Outlook Classic. This last client I helped, he ended up keeping his computer on […]
New Outlook Book Hi readers of my articles and posts here on my website. I’m Lisa Hendrickson, the owner of this site and Microsoft Outlook Expert & 365 Consultant. I decided to open this page up on my navigation bar for those curious about what a New Outlook Book would be about. In all my […]
New Outlook Gmail not receiving new email I had a client call in today and his New Outlook setup with regular free gmail.com wasn’t updating new emails since yesterday. I was traveling so I could not remote in, I asked him to restart his computer and let me know if that helped. I got home […]
New Outlook crashing and closing immediately after launching Hopefully this post is helpful for you. New Outlook problems are now becoming calls into queue as so many people are using it. I’ll be posting my New Outlook articles as I come across fixes. You can see them all on the ride side bar of this […]
Top 8 New Outlook Issues Hi Folks, for those setting up New Outlook and having some struggles, here are the top issues I’m seeing when helping my clients. Microsoft Exchange -If you have a Basic account, you might need to upgrade to get the accounts connected. Exchange plan 1 or business standard (recommended for full […]
Hi Folks, many of you know that I have spent 15 years in the tech communities helping and supporting techs around the world with Outlook issues, training and written eBooks. Now it’s time for my biggest adventure yet…I’m offering New Outlook Training for Technicians workshops free of charge. By 2029, Microsoft is ending life for […]
Can you change the subject line in an email in New Outlook? As of today, you cannot change the subject line in an email, you can though drag it to a calendar and change the subject line there. Easy answer today folks, if you need any help with New Outlook use the form below. […]
Where are the Junk Mail options in New Outlook Hi folks, Junk email options have changed a bit for New Outlook. Check out my list below, should point you in the right direction. Open New Outlook In the upper right you see the setting gear icon Click on it and a new window will open […]
Best Way to Export Contacts from New Outlook for CRM Integration You can skip to the bottom for the instructions, much of this blog post is about exporting/importing and the different data types. This post in “in progress” and will be updated as I have new information about exporting and importing contacts to and from […]
How to Export Contacts Out of New Outlook You can skip to the bottom for the instructions, much of this blog post is about exporting/importing and the different data types. This post in “in progress” and will be updated as I have new information about exporting and importing contacts to and from New Outlook. People […]
Does Classic Outlook and New Outlook share any data files? Some of my clients are emailing me questions about New Outlook and I am thrilled to see the questions. I’m going to post these questions in my website posts and then add to my New Outlook Resource Guide. https://callthatgirl.biz/new-outlook-resource-guide Question for today! Does Classic Outlook and […]
Is iCloud for Windows compatible with New Outlook Some of my clients are emailing me questions about New Outlook and I am thrilled to see the questions. I’m going to post these questions in my website posts and then add to my New Outlook Resource Guide. https://callthatgirl.biz/new-outlook-resource-guide Question for today! Is iCloud for Windows compatible […]
Can you use Outlook Classic and New Outlook at the same time? Some of my clients are emailing me questions about New Outlook and I am thrilled to see the questions. I’m going to post these questions in my website posts and then add to my New Outlook Resource Guide. https://callthatgirl.biz/new-outlook-resource-guide Question for today! Can […]
How to Import and Export PST into New Outlook As New Outlook develops, technicians and IT consultants are following the updates and features that are being added to the application. Our clients will have to switch in the next few years and it’s critical we know what is possible and not possible. It’s important we […]