Hi folks, many clients are calling me to fix this error code. Microsoft updated their security and it is disconnecting the past Gmail credentials. You need to create a new connection.
There are some steps posted on Microsoft’s website, but before you try these yourself, be sure that you are technical enough to get through the instructions. Some of my clients have tried and failed and ended up with more problems. I can help you, this should be a 5-15 min fix. My hourly rate is $325, and you get 4-15 min appointments with this hour, so that would leave you some time to use my services in the future.
You can book time here on my calendar
OR:
If you want to try fixing it yourself, here is the link from Microsoft. https://support.microsoft.com/en-us/office/unable-to-add-a-gmail-account-to-classic-outlook-4d9530c5-3f40-4e6d-9b45-4477f160828f
My instructions are below: Step 1 is not always necessary.
Step 1: Remove access for Microsoft Apps & Services in Gmail.
Step 2: Delete the Google IMAP credentials from Windows Credential Manager
After you have done the steps above you are now ready to Sign in via browser from Outlook. Open Outlook to the Outlook profile that was not syncing and select the Sign in via browser business bar in Outlook. Make sure during browser sign in to check the box for Microsoft apps & services noted at the top of this article.
If you removed the Gmail account from your Outlook profile, select File, Add account to add the Gmail account back again and do the browser sign in process again.
