FIX: Hotmail File Folder Has Disappeared

Hotmail File Folder Has Disappeared

I had a client call in, one of their important folders for filing some data disappeared. I remoted in and didn’t see it on OWA. They were also using a MAC. We tested another browser and that didn’t show the folder. I logged into a PC and setup the Hotmail in classic Outlook and I found the folder under “Clutter”. I downloaded all the email,  then copied the folder back to under their inbox. It then synced up online and worked again.

Clutter is a discontinued feature of OWA/Exchange and has been replaced with “Focused Inbox”.

Their focused inbox settings were correct so I’m guessing that the Hotmail server had a glitch of sorts and it disappeard on it’s own, which can happen. Hotmail does not have that great of support as it’s a free Microsoft account. If you want to have a business email account and can then utilize Microsoft business support and get backup, reach out to me using the form below. I can help setup your accounts and migrate your Hotmail to a business Microsoft Exchange account.